Stacey Cress121 Foxhill Ln., Perrysburg, OH 43551

Phone: (419) 340-8350E-mail: stacey256@yahoo.com

Overview: A dynamic professional with excellent intrapersonal and customer service skills. Organized, efficient, and productive with a proven track record of increased sales and customer retention. Passionate about making a positive impact in the customer experience on a daily basis. Dynamic and outgoing people skills with experience with customers of all ages.

Objective: To leverage customer service experience, leadership skills, and track record of success to make a positive impact in an organization.

Education: The University of Findlay (2006) GPA 3.58Bachelor of Science Degrees in Business Management & English Equestrian Studies

Skills: Microsoft Office, Word, Excel, PowerPoint, & Outlook Customer Service, Sales, & Retention Managing employees Scheduling and time management Problem Resolving Aptitude for adjusting to the customer Well-organized Reliable and hard working Excellent leadership skills

Experience: Redwood Living, Inc. December 2013-Present Perrysburg, OHCommunity Manager

Provided excellent customer service & sales support at 166-unit Class-A, upscale apartment community. Kept property consistently leased at 95% and above.

Oversaw day-to-day operations of community and provided professional supervision of maintenance and leasing staff.

Screened applicants, executed leases, and assured compliance with Federal Fair Housing and other applicable laws and regulations.

Completed rent collection, statements of deposit accounting, and other accounts receivable and payable functions.

Inspected move-out units and assessed damage charges and ensured that the property stayed within budget for maintenance, repairs, and operations.

Derbyshire Stables January 2013- December 2013Camp Dennison, OHHead Trainer

Took over struggling lesson program and doubled customer base in under one year.

Schedule lessons & handled customer payments, managed workflow for horses and ensured efficient operation of business.

Train students and horses while providing individual attention and personalized lesson planning leading to increased performance and an excellent customer experience.

St. George Equestrian Center June 2008-September 2012Whitehouse, OHBarn Manager/Head Trainer

Managed 35-stall equestrian facility with an assistant, scheduled workflow for horses and employees.

Took over a struggling lesson program and increased sales and retention to become one of the top facilities in the area.

Trained students and horses while providing individual attention and personalized lesson planning helping customers reach their goals and become highly skilled equestrians.

Head Coach of BGSU English Equestrian Team, led team from 11th place in their region in 2010 to 5th place in 2012.

Negotiated sales and purchases of lesson horses and executed contracts and purchase agreements while making a profit for St. George Equestrian Center.

Nickajack Farms January 2007- February 2008North Lawrence, OHAssistant Barn Manager/Trainer

Customer Service, Sales, and Customer Retention by providing excellent experiences for all customers with personalized attention and lesson planning.

Assisted with all aspects of business including accounting and scheduling work flow.

Trained students and horses

Mack Industries Summer 2005-2006Bowling Green, OH

Administrative Assistant Greeted and provided excellent customer service to all incoming

customers and those who called on the phone. Accounts Payable/Receivable including pricing, invoicing, and

processing customer payments. Assisted in clerical functions such as filing and organization of

the office.

References: Available upon request