stable and available it infrastructure: five keys to
TRANSCRIPT
© 2011 Hitachi Data Systems
Stable and Available IT Infrastructure: Five Keys to Increasing ROI
George Bradley
Hitachi Data Systems
A Guide for IT Organizations
2
Agenda
IT Infrastructure Challenges
IT Infrastructure ROI Requirements
Five Keys to Infrastructure Stability and ROI
Accelerate ROI with a Monitoring Solution
Case Study: Insurance Company
Hitachi IT Operations Analyzer
Summary
3
IT Infrastructure Challenges
IT infrastructure challenges for IT
organizations:
Increasing operational complexity
Growing service-level demands
Lean staff of IT generalists
Continuing economic pressure
These factors impede IT infrastructure ROI
4
IT Organization Needs… Generalist Gap
Business Management
IT Management
Planning
Construction
Consolidation
System Monitoring
System Management
Data Management
Data Storage
Virtualization
Network Security
Application Security
Network Management
Help Desk
Configuration Management
Change Management
Disaster Recovery
Planning
Bus Process Automation
Business Process Creation
Supply Chain Mgt.
Customer Relation Mgt.
HR & Payroll
Accounting & Financials
IT Operations Management
IT generalists and Business generalists face big challenges
Generalist GAP
5
IT Infrastructure ROI Requirements
Three factors that accelerate IT Infrastructure ROI
Data center stability and availability
Effective, efficient solutions for IT infrastructure monitoring,
analysis and management
Reduced complexity in IT infrastructure management
6
1. Single, consolidated view of resources and technologies
2. Comprehensive tool set that covers pain points.
3. Vendor-agnostic solution
4. Simplified deployment
5. Intuitive, automated operations like root cause analysis
The Five Keys to Stability & Increased ROI
7
Single, consolidated view of resources and
technologies: Easily view network activity while performing other tasks
Summarizes availability and performance data
Eliminates need for separate monitoring solutions
The Five Keys to Stability & Increased ROI-Key 1
8
Comprehensive tool set hits pain points:
Allows users to define thresholds based on application or
group requirements
Sends email alerts automatically for threshold violations
Generates alert reports at user-defined intervals
The Five Keys to Stability & Increased ROI – Key 2
9
Vendor Agnostic Solution:
Enables performance and availability monitoring of multiple operating systems
Supports system devices from all major vendors
Extends monitoring options with open platform capabilities
The Five Keys to Stability & Increased ROI – Key 3
10
Simplified Deployment:
Supports fast, easy deployment with agentless
architecture
Employs wizard-based discovery configuration
The Five Keys to Stability & Increased ROI – Key 4
11
Intuitive, automated operations like root
cause analysis:
Automatically identifies cause of errors
Reduces downtime with quick recovery
Requires no manual intervention
The Five Keys to Stability & Increased ROI – Key 5
13
Accumulated Business Loss
With AnalyzerIncludes RCA Effect
$442,240
$707,584
$866,790
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
1 2 3
Years
Case Study: Insurance Company
Accumulated Business Loss
Without Analyzer
$737,066
$1,474,132
$2,211,198
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
1 2 3
Years
61
% R
ed
uc
tio
n
93% Availability
Availability 95.8% 97.5% 98.5%
Continuity Group, November 2005
Business revenue effect of
monitoring solution (w/out
redundancy)
Downtime results in business loss
per hour of $1,202
Average mean time to repair =
mean time to diagnose x 1.5
40% reduction in MTTD using
robust monitoring with RCA
Result: $1,344,408 savings
14
Case Study: Insurance Company
Total Accumulated Labor Cost
Without Analyzer
$21,420
$42,840
$64,260
$0
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
$70,000
1 2 3
Years
79
% R
ed
uc
tio
n
Total Accumulated Labor
With Analyzer
RCA Effect
$8,316
$12,852 $13,608
$0
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
$16,000
1 2 3
Years
*Labor cost calculation is based on unscheduled events only
Effect of monitoring solution on
IT labor costs (w/out
redundancy)
Labor cost $35 per hour
3 hour mean time to repair each
ticket
Root cause analysis effect = 40%
reduction
Result: $50,652 savings
15
Accumulated Business Loss W / Redundancy
With AnalyzerIncludes RCA Effect
$6,318
$10,109
$12,383
$0
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
1 2 3
Years
Case Study: Insurance Company
Accumulated Business Loss W / Redundancy
Without Analyzer
$10,530
$21,060
$31,590
$0
$5,000
$10,000
$15,000
$20,000
$25,000
$30,000
$35,000
1 2 3
Years
61
% R
ed
uc
tio
n
99.9% Availability
Availability 99.94% 99.964% 99.978%
Business revenue effect of
monitoring solution (w/
redundancy)
Downtime results in business loss
per hour of $1,202
Average mean time to repair =
mean time to diagnose x 1.5
40% reduction in MTTD using
robust monitoring with RCA
Result: $19,207 savings
16
Case Study: Insurance Company
Total Accumulated Labor Cost W / Redundancy
Without Analyzer
$302
$604
$906
$0
$100
$200
$300
$400
$500
$600
$700
$800
$900
$1,000
1 2 3
Years
75
% R
ed
uc
tio
n
Total Accumulated Labor W / Redundancy
With Analyzer
RCA Effect
$113
$189
$227
$0
$50
$100
$150
$200
$250
1 2 3
Years
*Labor cost calculation is based on unscheduled events only
Effect of monitoring solution on
IT labor costs (w/ redundancy)
Labor cost $35 per hour
3 hour mean time to repair each
ticket
Root cause analysis effect = 40%
reduction
10% additional equipment for
redundancy
Result: $679 savings
17
Case Study: Insurance Company
Cost Savings Summary for Insurance Businesses
Business revenue effect of monitoring solution
$1,344,408 savings w/out redundancy
$19,207 savings w/ redundancy
Effect of monitoring solution on IT labor costs
$50,652 savings w/out redundancy
$679 savings w/ redundancy
18
Summary
Increasing IT infrastructure ROI in IT organizations
IT operations management encompasses the whole IT
infrastructure
The generalist gap affects IT and business operations
A stable and available IT infrastructure is necessary to achieve a
rapid ROI
A robust monitoring solution provides the keys to achieving IT
infrastructure stability and rapid ROI
Hitachi IT Analyzer provides a single view and foundational
monitoring, analysis and reporting, including automated root cause
analysis (RCA)
19
Multi-Vendor & Device Support
Supports Virtualization
Supports Multiple Operating Systems
Supports Multiple Devices from
Multiple Vendors
• VMware
• Microsoft® Hyper-V™
• Microsoft Windows
• Sun Solaris
• Red Hat & SUSE Linux
• IBM AIX
• IP & FC Switches • Cisco, HP, Juniper,
Extreme, Enterasys, Netgear, D-Link, Brocade, QLogic
• Storage • Hitachi, EMC, IBM, HP,
Sun, NetApp, Dell
20
21
Why Hitachi?
• 10th largest software company in
the world*
• Experienced in storage
management and systems
management software
• Leveraging that experience to
– Increase channel-driven business
– Expand opportunities from enterprise
into medium sized businesses
• Conducted research to determine
biggest market opportunity
*Source: Software Magazine
22
What Does Analyzer Do?
Monitored
Devices
Operational
administrator
Storage
IP switch Servers
FC switches
Virtual
Environment
VMware® ESX
Hyper-VTM
Analyzer is an excellent fit for customers requiring an all-in-one monitoring
product for servers, LAN, SAN and storage devices, that minimizes IT
environment downtime, reduces mean time to diagnose, and cost-efficiently
simplifies management of the infrastructure as it grows.
Agentless monitoring
Multi-platform
Multi-vendor
Virtualization
23
Features Overview
•IT Operations
Analyzer
•Agentless •Architecture
•Unified •Interface
•Simple •Network View
•Root Cause
•Analysis
•Pro-Active
•Alerting
•Multivendor
•Multiplatform
•Hitachi Confidential
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Unified Interface
• Capability
• Single console for monitoring LAN, SAN,
Servers and Storage
• Dashboard screen provides summarized
availability and performance information
• User installable and wizard-based GUI
• Business Value
• Improve IT efficiency, reduce IT infrastructure
management complexity
• Eliminates the need for multiple tools
• What makes it unique?
• Monitoring heterogeneous LAN, SAN, Servers
and Storage devices
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• Capability
• Unique, expert system-based algorithm
• Indicates root cause noted for quick
recovery
• Business Value
• Reduces mean time to diagnose by up to
90 percent
• Improved availability and service quality
• What Makes it unique?
• Fully automated analysis with no manual
intervention or configuration
Root Cause Analysis – Knowing where to look
26
×
9 10
Root Cause Analysis Process
• Fully automated analysis function
that does not require manual
operation
• Analyzer finds the root cause of
failure and determines the device
causing it
• Supports significant decrease in
Mean Time To Diagnose leading to
shortened repair time
Failure occurs on a
certain device
Cascades through
peripheral devices
connected by the network
Problems occur on many
devices
Failures occurring on
devices are detected
Root cause of failures is
analyzed
Device on which the root
cause occurred is
determined
Graphically displayed
An
aly
ze
r Su
pp
orts
All o
f Th
ese
Root Cause Analysis
Device causing the
failure is determined
28
Hitachi IT Operations Analyzer Summary
For efficient, cost-effective IT environment performance and
availability monitoring, Hitachi IT Operations Analyzer 2.5
provides:
– essential capabilities to monitor heterogeneous server, network and storage
– automated root cause analysis
– logical path infrastructure views
– agentless architecture
– open platform
– unified, intuitive web-based interface
For the key benefits of:
– Maximizing system uptime
– Increasing IT efficiency and customer service levels
– Reducing costs
29
Summary
Increasing IT infrastructure ROI in IT organizations
IT operations management encompasses the whole IT
infrastructure
The generalist gap affects IT and business operations
A stable and available IT infrastructure is necessary to achieve a
rapid ROI
A robust monitoring solution provides the keys to achieving IT
infrastructure stability and rapid ROI
Hitachi IT Analyzer provides a single view and foundational
monitoring, analysis and reporting, including automated root cause
analysis (RCA)
30
Questions and
Discussion
Questions and Discussion
31
Contact Information
George Bradley
Global Software BDM
179 Pioneer Road
Rexburg, ID 83440
Office: 1-208-656-9990
Cell: 1-208-206-0415
Email: [email protected]