st quarter january-march€¦ · quarterly report - 2014 1st quarter total uwsem 2-1-1 region count...
TRANSCRIPT
1st Quarter January-March
2
THIS QUARTER IN REVIEW • Call volume for this quarter was just over 77,000, a 20 %
increase over last year. • An additional 21,933 web sessions were conducted to search for
resources via the 2-1-1 online database. • Top requested services were Gas Service Payment
Assistance, Electric Bill Payment Assistance, and Food Pantries, with an overwhelming need for Gas Service Assistance.
• Gas Service Assistance, Water Bill Payment Assistance,
and Assistance with Rental Payment and Deposit were the top unmet needs this quarter.
Quarterly Report - 2014 1st Quarter
3
2-1-1 INQUIRIES
0
20,000
40,000
60,000
80,000
100,000
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Quarterly Report - 2014 1st Quarter
4
TOP 5 REQUESTS
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Quarterly Report - 2014 1st Quarter
5
PRIMARY SOURCE OF INCOME
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Quarterly Report - 2014 1st Quarter
6
INCOME LEVEL
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Quarterly Report - 2014 1st Quarter
7
TOP UNMET NEEDS & REASONS
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Quarterly Report - 2014 1st Quarter
8
FOLLOW-UP RESULTS
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Quarterly Report - 2014 1st Quarter
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9
TOP 10 REFERRED SERVICES
Quarterly Report - 2014 1st Quarter
TOTAL UWSEM 2-1-1 REGION
# of Requests% % of Total %# of Referrals
Provided%
Average # of Referrals per
Request%
1 Gas Service Payment Assistance 7,738 19.8% 14,245 1.8
2 Food Pantries 2,411 6.2% 6,641 2.8
3 Electric Service Payment Assistance 2,411 6.2% 4,934 2.0
4 Rent Payment Assistance 2,216 5.7% 3,410 1.5
5 Community Shelters 1,609 4.1% 3,439 2.1
6 Housing Search Assistance 1,280 3.3% 2,000 1.6
7 VITA Program Sites 1,189 3.0% 1,693 1.4
8 Emergency Shelter Clearinghouses 903 2.3% 897 1.0
9 Job Search/Placement 607 1.6% 919 1.5
10 Water Service Payment Assistance 592 1.5% 530 0.9
10
TOP 10 REFERRED SERVICES
Quarterly Report - 2014 1st Quarter
WAYNE COUNTY
# of
Requests % of Total
# of Referrals Provided
Average Referrals
per Request
1 Gas Service Payment Assistance 5,775 20.9% 9,909 1.7
2 Electric Service Payment Assistance 1,641 5.9% 3,181 1.9
3 Food Pantries 1,443 5.2% 3,838 2.7
4 Rent Payment Assistance 1,378 5.0% 1,928 1.4
5 Community Shelters 991 3.6% 2512 2.5
6 Emergency Shelter Clearinghouses 844 3.1% 842 1.0
7 Housing Search Assistance 832 3.0% 1,404 1.7
8 VITA Program Sites 790 2.9% 1,148 1.5
9 School Readiness Programs 530 1.9% 531 1.0
10 Water Service Payment Assistance 500 1.8% 435 0.9
OAKLAND COUNTY
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1 Gas Service Payment Assistance 854 17.8% 1,963 2.3
2 Rent Payment Assistance 408 8.5% 753 1.8
3 Electric Service Payment Assistance 325 6.8% 793 2.4
4 Food Pantries 315 6.6% 837 2.7
5 Community Shelters 257 5.4% 403 1.6
6 Housing Search Assistance 196 4.1% 263 1.3
7 VITA Program Sites 169 3.5% 238 1.4
8 Job Search/Placement 80 1.7% 118 1.5
9 General Legal Aid 76 1.6% 115 1.5
10 Community Clinics 75 1.6% 127 1.7
11
TOP 10 REFERRED SERVICES
Quarterly Report - 2014 1st Quarter
MACOMB COUNTY
# of
Requests % of Total
# of Referrals Provided
Average Referrals
per Request
1 Gas Service Payment Assistance 836 16.5% 1,810 2.2
2 Food Pantries 579 11.4% 1,802 3.1
3 Rent Payment Assistance 330 6.5% 593 1.8
4 Electric Service Payment Assistance 328 6.5% 684 2.1
5 Community Shelters 325 6.4% 522 1.6
6 Housing Search Assistance 224 4.4% 309 1.4
7 VITA Program Sites 169 3.3% 253 1.5
8 Cold Weather Shelters/Warming Centers 99 2.0% 122 1.2
9 Job Search/Placement 70 1.4% 98 1.4
10 Undesignated Temporary Financial Assistance 70 1.4% 77 1.1
WASHTENAW COUNTY
# of
Requests % of Total
# of Referrals Provided
Average Referrals
per Request
1 Gas Service Payment Assistance 160 15.7% 322 2.0
2 Electric Service Payment Assistance 73 7.2% 159 2.2
3 Rent Payment Assistance 68 6.7% 86 1.3
4 Emergency Shelter Clearinghouses 54 5.3% 53 1.0
5 Food Pantries 49 4.8% 117 2.4
6 General Dentistry 35 3.4% 56 1.6
7 VITA Program Sites 33 3.2% 34 1.0
8 Cold Weather Shelters/Warming Centers 30 3.0% 37 1.2
9 Undesignated Temporary Financial Assistance 21 2.1% 21 1.0
10 Housing Search Assistance 17 1.7% 17 1.0
12
TOP 10 REFERRED SERVICES
Quarterly Report - 2014 1st Quarter
MONROE COUNTY
# of
Requests % of Total
# of Referrals Provided
Average Referrals
per Request
1 Gas Service Payment Assistance 72 19.0% 146 2.0
2 Rent Payment Assistance 27 7.1% 43 1.6
3 Community Shelters 26 6.9% 32 1.2
4 Electric Service Payment Assistance 26 6.9% 63 2.4
5 Food Pantries 15 4.0% 23 1.5
6 VITA Program Sites 12 3.2% 9 0.8
7 General Legal Aid 9 2.4% 10 1.1
8 Undesignated Temporary Financial Assistance 9 2.4% 11 1.2
9 Heating Fuel Payment Assistance 8 2.1% 23 2.9
10 General Clothing Provision 6 1.6% 10 1.7
LAPEER COUNTY
# of
Requests % of Total
# of Referrals Provided
Average Referrals
per Request
1 Gas Service Payment Assistance 41 18.4% 95 2.3
2 Electric Service Payment Assistance 18 8.1% 54 3.0
3 Heating Fuel Payment Assistance 18 8.1% 60 3.3
4 VITA Program Sites 16 7.2% 11 0.7
5 Food Pantries 10 4.5% 24 2.4
6 Specialized Information and Referral 10 4.5% 10 1.0
7 Housing Search Assistance 7 3.1% 7 1.0
8 Rent Payment Assistance 5 2.2% 7 1.4
9 Community Clinics 5 2.2% 5 1.0
10 General Legal Aid 4 1.8% 4 1.0
13
TOP 10 REFERRED AGENCIES
Quarterly Report - 2014 1st Quarter
TOTAL UWSEM 2-1-1 REGION
Count Percent of Six County
Total 1 MICHIGAN DEPARTMENT OF HUMAN SERVICES 6,179 10.3%
2 SALVATION ARMY (THE) - EASTERN MICHIGAN DIVISION 5,692 9.5%
3 HEAT AND WARMTH FUND (THE) 5,120 8.6%
4 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 3,172 5.3%
5 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 1,797 3.0%
6 UNITED COMMUNITY HOUSING COALITION 1,037 1.7%
7 MACOMB COUNTY COMMUNITY SERVICES AGENCY 999 1.7%
8 DTE ENERGY 997 1.7%
9 NEIGHBORHOOD SERVICE ORGANIZATION 983 1.6%
10 CROSSROADS OF MICHIGAN 982 1.6%
14
TOP 10 REFERRED AGENCIES
Quarterly Report - 2014 1st Quarter
WAYNE COUNTY OAKLAND COUNTY MACOMB COUNTY
Count Pct of Total Count Pct of
Total Count Pct of Total
1 MI DEPT OF HUMAN SERVICES 4,433 10.9% OLHSA 873 11.0% MACOMB COUNTY COMMUNITY SERVICES AGENCY 999 11.6%
2 HEAT AND WARMTH FUND (THE) 3,862 9.5% SALVATION ARMY (THE) 764 9.6% SALVATION ARMY (THE) 944 10.9%
3 SALVATION ARMY (THE) 3,596 8.8% MI DEPT OF HUMAN SERVICES 741 9.3% MI DEPT OF HUMAN SERVICES 737 8.5%
4 WAYNE METRO COMMUNITY ACTION AGENCY 3,171 7.8% LIGHTHOUSE EMERGENCY
SERVICES 611 7.7% HEAT AND WARMTH FUND (THE) 624 7.2%
5 UNITED COMMUNITY HOUSING COALITION 1,037 2.5% HEAT AND WARMTH FUND (THE) 468 5.9% SAINT VINCENT DE PAUL 387 4.5%
6 SAINT VINCENT DE PAUL 998 2.4% SAINT VINCENT DE PAUL 382 4.8% MACOMB COUNTY ROTATING EMERGENCY SHELTER TEAM 269 3.1%
7 NEIGHBORHOOD SERVICE ORGANIZATION 971 2.4% SOUTH OAKLAND SHELTER 214 2.7% COMMUNITY HOUSING NETWORK 211 2.4%
8 SOUTHWEST SOLUTIONS 908 2.2% GRACE CENTERS OF HOPE 202 2.5% HOPE CENTER IN MACOMB 174 2.0%
9 DTE ENERGY 819 2.0% COMMUNITY HOUSING NETWORK 185 2.3% MOUNT CALVARY FAMILY
COMMUNITY CENTER 121 1.4%
10 CROSSROADS OF MICHIGAN 805 2.0% ST JOHN'S EPISCOPAL CHURCH 130 1.6% CROSSROADS OF MICHIGAN 115 1.3%
15
TOP 10 REFERRED AGENCIES
Quarterly Report - 2014 1st Quarter
WASHTENAW COUNTY MONROE COUNTY LAPEER COUNTY
Count Pct of Total Count Pct of
Total Count Pct of Total
1% SALVATION ARMY (THE) 255 17.3% MONROE COUNTY OPPORTUNITY PROGRAM 95 17.6% UNITED WAY OF LAPEER COUNTY 60 16.6%
2% FRIENDS IN DEED 176 11.9% SALVATION ARMY (THE) 93 17.2% HUMAN DEVELOPMENT COMMISSION 52 14.4%
3% MI DEPT OF HUMAN SERVICES 161 10.9% MI DEPT OF HUMAN SERVICES 69 12.8% SALVATION ARMY (THE) 41 11.4%
4% HEAT AND WARMTH FUND (THE) 94 6.4% HEAT AND WARMTH FUND (THE) 41 7.6% MI DEPT OF HUMAN SERVICES 38 10.5%
5% HOPE MEDICAL CLINIC 54 3.7% SAINT VINCENT DE PAUL 26 4.8% HEAT AND WARMTH FUND (THE) 31 8.6%
6%CATHOLIC SOCIAL SERVICES OF WASHTENAW COUNTY 36 2.4% LEGAL SERVICES OF SOUTH
CENTRAL MICHIGAN 11 2.0% LOVE INC OF GREATER LAPEER 11 3.0%
7% DTE ENERGY 29 2.0% MONROE COUNTY DEPT OF VETERANS AFFAIRS 10 1.8% LAPEER COUNTY DEPT OF
VETERANS AFFAIRS 9 2.5%
8%EASTERN MICHIGAN UNIVERSITY 28 1.9% FAMILY MEDICAL CENTER OF
MICHIGAN 8 1.5% ECONOMIC OPPORTUNITY COMMITTEE OF ST CLAIR 8 2.2%
9%SHELTER ASSOCIATION OF WASHTENAW COUNTY 27 1.8% AID IN MILAN 8 1.5% GRACE EPISCOPAL CHURCH OF
LAPEER 7 1.9%
10% COMMUNITY DENTAL CENTER 23 1.6% DAMASCUS HOUSE 7 1.3% COMMUNITY HOUSE OF HOPE 6 1.7%
16
WASHTENAW SUMMARY
Quarterly Report - 2014 1st Quarter
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MONROE SUMMARY
Quarterly Report - 2014 1st Quarter
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18
LAPEER SUMMARY
Quarterly Report - 2014 1st Quarter
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19
UNITED WAY 2-1-1 PRIMARY PARTNERS
!! United Way for Southeastern Michigan
!! United Way of Lapeer County
!! United Way of Monroe County
!! United Way of Washtenaw County
!! Huron Valley Ambulance
!! Macomb Crisis Center
!! Common Ground
!! Neighborhood Service Organization
!! U of M Psychiatric Emergency Service
!! Lapeer County Community Mental Health
Quarterly Report - 2014 1st Quarter
For additional information on this report, contact: Kristen Bolds, Project/Outcomes Manager [email protected] (313-226-9349)