s Leaders, let us think outside the box to help resolve challenges associated with the

implementation of the OBS so as to achieve the set objectives’’ these were the words from the Director-General Mr. Ernest Thompson, to Area Managers at the 2nd Operations Division Meeting held from 20th to 21st

August,2015 at Dodowa .

The Director General stated that the implementation of the OBS will further help improve the integrity of the data to enhance service delivery to stakeholders.The Meeting focused on:• Half-year Operational Performance for the year 2015. • Review of Key strategies to improve the operational efficiency,Review of OBS Phase II Implementation and Change Management and New Approach to work under OBS.

Forty-Seven (47) participants including the Director-General, some General Managers, Operations Co-ordinator, Area Managers, selected Departmental and their Unit Heads, most of who acted as Resource Persons were present.

In his opening address, the General Manager, Operations Mr T.F. Ohene said, the giant leap from E-BOS/Pension system to OBS will require a brand new mentality, a brand new thinking and a brand

“A

DG interacting with operation Co-ordinator at the meeting

new orientation. The General Manager added that, ‘‘as leaders, it is crucial that we thoroughly understand the new system, adapt quickly to the change and provide the much needed effective leadership. It is my hope and expectation that mother SSNIT can count on you.’’Area operational activities were discussed to devise strategies to improve the performance in the ensuing months.

At the end of the 2-day deliberation, the following communiqué was issued among others.

• Area/Branch Managers were tasked to help manage the peak periods at the Branch by encouraging employers with computerized payroll to submit their the peak periods at the Branch by encouraging employers with computerized payroll to submit their 1 August, 2015

SSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYNEWS SHEETNEWS SHEETNEWS SHEET

SSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYSSNIT MONTHLYNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEETNEWS SHEET

AUGUST 2015 EDITION

2ND 2015 OPERATIONS DIVISIONAL MEETING HELD AT DODOWA

Contribution Reports electronically for validation by the end of every month, according to the prescribed format.

• Area Managers were to properly organise their offices during the peak periods by creating additional validation/payment points to reduce congestion and long queues.

• Area Managers are to conduct proper establishment census to eliminate dormant establishments on the active list and also explore innovative ways of improving compliance rates at the Branch.

• The Member Data Update Programme is to be reviewed and set up as a Pre-Claim Unit under the Benefits Division.

GM-Ops, Mr T.F. Ohene

• The OBS Implementation Team was tasked to develop a policy guideline to ensure the availability of frequently used ICT logistics.

• Going forward under the OBS, staff need to develop the culture of working daily on 24-hour duty call.

• The OBS Implementation Team was tasked to liaise with Branch Managers to set up a dedicated Desk at the Branches to train selected staff on how to reconcile the 30% unbalanced Employer/Worker data under the OBS.

• The OBS Implementation Team is to forward the 70% balanced employer/worker data to the Branches to ascertain their authenticity on the new system.

• The OBS Implementation Team was requested to develop guidelines for the amendment of financial data in the new environment.

• The Complaints and Adjudication Manager was tasked to liaise with the OBS Team to resolve the pension payment challenges.

Mr Ohene gladly remarked that, “I am happy to note that our Year-to-Date Performance has been encouraging but as a Division, we need to challenge ourselves to do more in the critical areas of Expansion of Coverage and Reduction in Arrears.”He concluded by exhorting them to exhibit Effective Leadership, Teamwork and Commitment.

A group picture of all participants with DG

2 August, 2015

T� e current NPRA Chief Executive Mr. Ko�

Anokye Owusu-Darko DG, Mr. Ernest � ompson making a case

A cross-section of SSNIT Executives at the meeting

Sta� demonstrating the various modules of the OBS to Management

3 August, 2015

Sta� demonstrating the various modules of the OBS to ManagementDG MEETS THE

REGULATOR

he Acting Chief Executive Officer (CEO) of National Pensions Regulatory Authority (NPRA), Mr Kofi Anokye Owusu-Darko, had an interactive meeting with the Director-General of SSNIT, Mr Ernest Thompson, at the Pensions House.

The meeting which was very cordial with a complete understanding of roles and responsibilities for each party, cemented the relationship between the Trust and the NPRA to advance the Pension Industry in Ghana.

SSNIT operations are regulated by the NPRA, under The National Pensions Law ,Act 766 of 2008. Present at the meeting were the Executives of SSNIT and top Management Members of the NPRA.

DG (Mr. Ernest � ompson) with the IGP (Mr. Mohammed Alhasan)

4 August, 2015

I.G.P GRATEFUL TO SSNIT FOR40 POLICE POSTS

he Inspector General of Police (IGP), Mr. Mohammed Ahmed Alhassan, has paid

a courtesy call on the Director-General, Mr Ernest Thompson to express his sincere appreciation to the Trust for the decision to build 40 Police Community Stations for the Ghana Police Service. Mr Alhassan gave a vivid picture of the dire need for Police office and residential accommodation. He revealed that with the Police population of 33,000 only 7,248 are properly accommodated and 424 in rented premises. He added that there were only about 1,000 Police Stations and Posts, taking care of a population of over 25 million Ghanaians.

T

On his part the DG, revealed that the new Police Post would be of the same design and that once the contract is awarded, the project would take about twelve (12) months to complete.He further revealed that each prototype Community Police Station is to include , a charge office,washroom (W/C and shower ) , a terrace and a cell covering about 32 square meteres.

As part of SSNIT’s 50th Anniversary, the Trust in partnership with the Police Service is to construct forty (40) prototype Community Police stations all over the country. The move by SSNIT is expected to increase police visibility in the country.

The Inspector General of Police was accompanied by DCOP David Asante Apeatu ,Director ICT, DCOP Adu-Poku Director Technical, DCOP Ampa Benning Director Public Affairs,DCOP Sika Nartey Director Projects, and DSP Kombat Damontin staff officer-IGP. The SSNIT executives were there to lend their support to Mr Ernest Thompson the Director General.

IGP’s entourage at the meeting

Executives of SSNIT at the meeting

DG and IGP discussing issues

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SSNIT Executives and Sta� going through OBS orientation

5 August, 2015

OBS ROLL OUT ON COURSE

he implementation of OBS application which is expected to drive efficiency, create a Wide Area Network (WAN), improve data integrity to enhance service delivery in SSNIT is on course.

All the anticipated targets for success and projected “red flags” for redress are on course. A project of such magnitude is expected to have some level of challenges with implementation; and this was rightly projected for in the Action Plan.

During the peak period of contribution collections, the Executives led by Director-General, inspected OBS work flow in some Accra Offices. The Executives took the opportunity to encourage staff to work hard for the success of the project.

Highlights

• The OBS environment successfully ran the first pension payroll for August 2015.

• Payments for fresh pensioners in the OBS is in progress., it is believed that all fresh pensioners will be paid by the end of September 2015.

• Staff are to note that some Employers were on time at the point of validation in the OBS environment but could not go through. The penalty fears must be allayed while they await a favourable management policy decision on that soon.

• Staff are to encourage Employers to submit their contribution reports by the end of each month for validation before the peak period in order to avoid rush and queues.

• A total of one hundred (100) employers had been trained to transact business on the SSNIT Portal. The objective of the training was to get more employers to submit their contribution Reports online for validation.

A cross-section of Sta� of the Contact Centre resolving customers complaints using the RCM of the OBS

Biometric registration in process

6 August, 2015

he Operational Business Suite (OBS) is a developed Information Technology (IT) system expected to

bring about systems efficiency and improve data integrity and enhance service delivery to all stakeholders.The Social Security administration started in 1965 by Act 279 but by far, became very popular as a result of the upsurge of SSNIT Flats in the 1980s. The real

I

OBS APPLICATION WILL LIFT THE TRUST TO ITS DESTINATION

By Sylvester Teprey, Corporate Affairs Dept.,

estate development project by SSNIT in the 1980s raised her image to glorious heights.

The Initial Record ChallengesThe PNDC Law 247 of 1991 was the beginning of pension revolution for the Trust, since it was the period in time when monthly pension payment began. With the advent of monthly pension payment, there was the need for good record keeping. SSNIT went through manual hand typewritten contribution compilation, passbooks usage, before settling on Information technology (IT) application. The introduction of IT marked the beginning of SSNIT data transformation. There was District Operating System (DOS) which was internally developed in 1998.This was changed to ``BOS‘‘Branch Operating system and later enhanced , hence The Enhanced Branch Operations system (E-BOs).E-BOS came as a great relief to the Trust when it was introduced. With the advent of the OBS more efficient operations system is anticipated. The OBS application, is however supposed to be

phenomenal.

This writer believes everybody should be excited and put all hands on deck to welcome OBS. This generation, witnessing OBS application, must count themselves blessed for being implementers of this transformation in the Trust. Those of us who were in this system for a while, know where we are coming from, what the Trust went through to get to this far. This history making transformation must be embraced wholeheartedly and all staff must unreservedly get on board to ensure the success of this project.

The Core Business of The Trust The question is ``what is the core business of SSNIT? ``The core business is to pay benefits in terms of pension, or lump sum, invalidity, death and survivors and of late Emigration. In the eyes of the general working population, the Trust is seen, by the value and the promptness of pension payment. Whether we agree or not this is the core business of SSNIT. Any other activity we undertake is supplementary and only supports SSNIT to meet this objective of benefit payment.

The benefit payment could be referred to as the downstream business while the midstream business could be seen as dealing with the Employees and Employers in collecting contributions, investing the contributions and ultimately paying the pensioners.

The `` IT” is supposed to develop a specific software capable of enhancing the work of the organization, help preserve data and make it available to the organization any how it is needed, when it is needed

A cross-section of Sta� going through the digitization process

Harold Brookman-Amissah, Database Manager, assisting sta� to resolve issue on the OBS modules

7 August, 2015

and where we need it speedily and efficiently. ` IT` is therefore expected to drive the pension operational system for effective delivery of the various pension products.

The Corporate Affairs Department is to communicate freely with all the internal and external stakeholders.

The Relevance of the OBS ApplicationSo what is the relevance of the Operational Business Suite (OBS)? This is a software and `IT’ infrastructure which is expected to transform the operations of SSNIT, changing staff mode of work, introducing speed into all compliance and benefits processing, enhancing accuracy in SSNIT operations, defining staff responsibilities at every stage of staff involvement and network all SSNIT offices.

The Expected Transformation by The OBSExpectations from the OBS applications are great. The major one by the general public is the positioning of the Trust in their mind as ``efficient and prompt pension administrator.” This will attractively enhance SSNIT image and thereby increase the coverable workforce outside the formal sector into the scheme.

I can see with my tomorrow`s eyes, that the introduction of `OBS` application will result in prompt and efficient system for SSNIT which will eventually lead to millions more workers being covered within a few years. Doubt me at your own peril. This will mean opening new Branches to accommodate the inflow. Both the `hide and seek’ prospective employers and workers outside the formal sector will rush to join the scheme. The communications team- Corporate Affairs as well as marketing- will be leading the way in the promotional drive initially, but after some time simple `word of mouth ‘ reference will significantly increase membership.

The introduction of the portal and the kiosk is expected to be a positive innovation in support for the midstream customers –employers, voluntary contributors and members. The downstream customers (who are mainly pensioners and prospective pensioners) will equally benefit immensely.

Though not a soothsayer, it can be foreseen that all things being normal and assuming that Ghana`s economy improves strongly into the middle income status and with the kind of leadership SSNIT now have, a major transformation is on its way. If `OBS` application is fully implemented the

Kiosk and the portal shall change SSNIT operations for the better. This writer shall not be surprised if the `kiosk` concept could develop into ATM concept one day. This will mean pensioners could receive their monthly pensions from the ATM. The employers could be in the comfort of their offices and homes and process their contribution reports and pay at any SSNIT accredited banks around them.

The OBS application represents the single most cardinal initiative taken by the Trust to improve our operational efficiency and enhance service delivery through the application of technology. As usual, with a project of such massive magnitude, we are bound to experience implementation challenges. There is every assurance that the OBS Implementation Team/The OBS Technical Team and the Vendors are working tirelessly to resolve these problems promptly to enable the organization derive the full benefit from the new system.

As a visionaryThere is no doubt in my mind about the efficacy of the OBS. The application of this system will raise the image of SSNIT positively and re-position SSNIT as prompt Tier 1 Pension Payment Administrator, staff efficiency will be very high, several prospective employers will voluntarily rush to be covered onto the scheme,new Branches may be opened to accommodate the new desire and Pension processing time will be shortened . These and more will be the sign-posts of the success of the OBS cruize.Let us all join the ride.

� e DG, Ernest � ompson in a discussion with the Contractor on the architectural designs of the Housing project

� e Area Manager Mr Stephen Asamoah � anked by the Branch Man-ager, Mr Adomako Mensah making a presentation

E

Sections of the Estates and the Sewage processing plant

8 August, 2015

“M r. James Danso Boateng, popularly known as`` Wofa,’’ a Security staff at the Achimota Branch retired on

the 7th August 2015 with a send-off party by the Branch. A send-off party was organized at the premises of Korkdam Hotel in Accra. The Accra North Area Manager, Mr. Stephen Asamoah cautioned the retiree to take good care of his health on retirement and be closer to his family and maker.

The Branch Manager Mr. Adomako Mensah, eulogized

xecutives of the Trust led by the Director General, Mr Ernest Thompson have inspected the progress of work at the Borteyman Housing project.

The Project Cordinator took the team to the various sites earmarked for schools, commercial activities and shops. He also indicated that the central sewerage system would be processed to generate gas and manure for agricultural purposes.

Work was progressing steadily with firm assurance from the contractors that the project would be completed on schedule.

The affordable housing project which was started in 2005 was officially handed over to SSNIT to complete in February 2014. The Trust is building 1,536 housing units, made up of 744 one- bedroom and 792 two bedroom units.

A STAFF RETIRES AT ACHIMOTA OFFICE

By Mercy Ainooson, Corporate Affairs Dept.,

EXECUTIVES INSPECT WORK AT BORTEYMAN

Mr. Danso for his immense commitment and dedication to duty. The Branch Manager advised staff to emulate the good example of Mr. Danso.

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Accra North Area Manager Mr. Stephen Asamoah signing the book of condolence while Accra South Manager, Mr Sylvester Ankobil and others looked on.

� e League trophy with GM Admin / HR Ms Sheila Sampson and the Team

9 August, 2015

ACCRA NORTH AND SOUTH AREAS PAY TRIBUTE TO LATE SAMUEL NUAMAH

he Accra North and South Area Managers led a

9-member delegation on Thursday 28th August, 2015 to sympathize with staff and management of the New Times Corporation on the loss of their staff Mr. Samuel Nuamah whose sad event occurred on 21st August, 2015 through a motor

he SSNIT hockey team, the Trustees w e r e

crowned the Men`s Champions of Dwadifo Adanfo Hockey League following a 3-2 victory over Ghana Revenue Authority.The Trustees finished with 26 points from 10 games. The Police hockey team finished second with 21 points while GRA, Exchequers (of the Bank of Ghana) and Golden Sticks (of Cocoa Board) followed in that order.

This is the second year running that the SSNIT team had annexed the title having won it last year.

TTRUSTEES RETAIN LEAGUE TITLE

accident.

The SSNIT delegation was welcomed by the Deputy Editor, Mr. Jim MaCauley, Mr. Emmanuel Amponsah (Business Editor), Mr. James Addy (Foreign Editor), and Mr. Dave Agbenu ( News Editor).

COMPLIANCE SSNIT SPECIAL COURTS (JULY 2015)CASES – JULY 2015

***********************

10 August, 2015

CATEGORY TOTAL NO. OF CASES AMOUNT GH¢CASES INITIATEDCases Filed and Handled 599 3,845,650.00Cases Initiated and Filed 368 1,243,590.00CASES DISPOSED OF 460 1,015,060.00ARREARS/J-DEBT RETRIEVED 31 JULY 2015 - 3,800,090.00Cases Pending in Court as at 31 July 15 1,657 25,730,410.00

ARREARS / JUDGEMENT DEBT RETRIEVED

ARREARS / JUDGEMENT DEBT RETRIEVED SINCE START OF 2015

MONTH AMOUNT GH¢June 2015 5,782,700.00July 2015 3,800,090.00

TO DATE AMOUNT GH¢January 1 – July 31, 2015 31,334,720.00

***********************

CATEGORY TARGET (GH¢'000)

ACTUAL (GH¢'000)

VARIANCE % PERFOMANCE

Private Establishment 90,945.73 85,393.56 (5,552.17) 93.9Sub-vented 2,076.32 0.00 (2,076.32) 0CAGD** 251,191.93 0.00 (251,191.93) 0TOTAL 344,213.98 85,393.56 (258,820.42) 24.81

STATISTICS ON OPERATIONS CONTRIBUTIONS COLLECTED (JULY 2015)

NAME DEPARTMENT / BRANCH JOB TITLEMs Grace Auldraine Tetteh Korle-Bu Stenographer SecretaryMrs Elizabeth Patrickson Accra Central Customer Relations O� cerMr Samuel Kingsley Opata Security Senior DriverMrs Cecilia Boham-Ainguah Pensions Asst. Benefi ts Offi cerMs Emelia Quartey Kokomlemle Stenographer SecretaryMr Charles Owusu Afriyie Legon Principal DriverMrs Cecilia Adorkor Addy Treasury Deputy Private SecretaryMrs Martha Oppon-Boakye Konongo Secretary/Data Entry Assistant

STAFF RETIREMENTThe under-mentioned staff retired from the Trust in the month of August 2015.

Private Establishment6,835.92

Controller and Accountant General's

251,191.92

Subvented 742.68

Private Establishment

Controller and Accountant General's

Subvented

11 August, 2015

CATEGORY AMOUNT(GH¢ MILLION)Private Establishments 93.87Controller and Accountant General’s 185.13Subvented 78.83TOTAL 357.83

CONTRIBUTIONS IN ARREARS - JULY 2015

COMPLIANCE RATE (JULY 2015)

CATEGORY

ESTABLISHMENTS WORKERSTOTAL NO. OF

ESTS.NO. THAT PAID COMP. RATE

(%)TOTAL NO. OF WKRS.

NO. ON WHOSE BEHALF

PAYMENTS WERE MADE

COMP. RATE

(%)

PRIVATE AND AC-COUNTANT GEN.

48,876 25,620 52.4 1,219,726 521,089 42.7

CATEGORY TARGET (GH¢'000)

ACTUAL (GH¢'000)

VARIANCE(GH¢’000)

PERFORMANCE%

Private Establishments 6,835.92 2,261.14 (4574.78) 33.1Controller and Accountant General 251,191.92 0.00 (251,191.92) 0.00Sub-Vented Organisations 742.68 0.00 (742.68) 0.00TOTAL 258,770.52 2,261.14 (256,509.38) .87

ARREARS RETRIEVED (JULY 2015)

CATEGORY MAY 2015 JUNE 2015 JULY 2015New Workers Registered 13,035 15,285 13,212New Establishments Registered 457 472 370

NEW ESTABLISHMENT / WORKER REGISTRATION

12 August, 2015

JULY 2015

Active Worker Population 1,219,726

JULY 2015

ACTIVE MEMBERSHIP STATUS

STATISTICS ON PENSIONS – JULY 2015

BENEFITS JULY 2015 (GH¢) Since Inception (GH¢)Highest Pension 13,817.92 22,292.03 (Indexed)Lowest Pension 230.00 0.50Average Pension 784.04 825.94Highest 25% Lumpsum 396,244.60 628,970.46Lowest 25% Lumpsum 11.63 0.10

PERCENTAGE DISTRIBUTION OF PENSIONS – JULY 2015The percentage distribution of paid pension by type since the inception of the scheme is as follows:

In the month of July 2015, 149,821 pensioners were paid a total of GHC82, 660,940.37.

No. of Pensioners %Retirement (Age 60+) 1033 0.60%Retirement (Age 60+),(+25%L/S) Residual 101,392 78.39%Early Retirement (Age 55 – 59) 994 .51%Early Retirement (+25% L/S)-Residual 45,313 20.02%Invalidity Pension 185 0.08Invalidity Pension (+25% L/S) – Residual 904 0.40%Total 149,821 100

AGE DISTRIBUTION OF PENSIONERS, (72 – 90+), JULY 2015Age Male Female Total

72-89 28,876 4,010 32,88690 75 4 79

90+ 166 8 174TOTAL 29,117 4,022 33,139

BENEFITS JULY 2015 (GH¢) Year To Date (GH¢)Highest Survivor 522,457.00 522,457.00Lowest Survivor 128.83 21.62

SURVIVORS BENEFITS DATA (JULY 2015)

05,000

10,00015,00020,00025,00030,00035,00040,00045,00050,000

PRIVATE AND ACCOUNTANT GEN.

48,876

25,620

TOTAL NO. OF ESTS.

NO. THAT PAID

0

200000

400000

600000

800000

1000000

1200000

1400000

TOTAL NO. OF WKRS.

NO. ON WHOSE BEHALF

PAYMENTS WERE MADE

1,219,726

521,089

PRIVATE AND ACCOUNTANT GEN.

13 August, 2015

DISTRIBUTION OF PENSIONERS BY AREA OF OPERATION

LUMP SUM STATISTICS - MORTALITY DATA (JULY 2015) There were 420 survivors’ claims in July 2015. Some of the causes of death are indicated quantitatively below:

Accra41,741

28%

Tema9,899

7%

Kumasi26,692

18%

Takoradi21,607

14%

Koforidua29,676

20%

Sunyani8,893

6%

Tamale11,313

7%

TOTAL: 149,821

Accra

Tema

Kumasi

Takoradi

Koforidua

Sunyani

Tamale

0

20

40

60

80

100

120

140

160

1

24

10 11

17

1012

8 8 73 4 5 6

3 42

58

10

5

106

152 Hypertension

Malaria Fever

Stroke/Paralysis

Pneumonia

Accident/Poisoning

Septicaemia

Anaemia

Diabetes

Heart Failure

Cardiac Insufficiency

Liver Abscess

Liver Cirrhosis

Cerebro Vascular Accident

Hepatitis

Tuberculosis

AIDS Related Complex

Asthma

Cancer

Cardio- Respiratory Failure

Congestive Cardiac Failure

Others

14 August, 2015

STUDENT LOAN REPAYMENTS - JULY 2015MONTH Payment Mode

Cash GH¢ S.S.F.GH¢

Benefi tsGH¢

TotalGH¢

MONTHLYTARGET

GH¢

% PERFOR-MANCE

June 2015 277,741 862,250 62,230 1,202,221 1,000,000 1201989-June 2015

61,482,857 115,043,773 8,759,358 185,285,988 - -

JULY2015 210,202 330,587 17,878 558,667 1,000,000 55.87

1989-July 2015

61,693,059 115,374,360 8,777,236 185,844,655 . .

PENSION PAYMENT FOR JULY 2015The percentage distribution of paid pension by type CATEGORY AMOUNT PAID (GH¢)Retirement (60 years and above) 499,972.07Residual Retirement (60 years and above) 64,796,088.94Early Retirement (55 to 59 years) 419,079.02Residual Early Retirement 16,545,631.62Invalidity Pension 65,582.83Residual Invalidity Pension 334,585.89TOTAL 82,660,940.37

RECORDS - JULY 2015Summary of Performancei. Final Draft of the Records Classifi cation Scheme, Retention & Disposal Schedule and Implementation Plan completed and submitted to the Executives for approval. ii. Still Awaiting Response from OBS Project Manager and MIS Division to Commence Capture of Manual Benefi ts Paid Before 2005iii. 24,629 Folders Audited for July 2015. The following issues were detected: No SS1/SS1A Card IN FOLDER 120; No UPDATE WITH SS1C CARD 162; MISS FILED 138; NOT ON MASTER 33: WRONG INSERTION 33: PAID FILE 341

iv. 7,009 Boxes of Member Folders were provided for digitizationv. 36,501 Members / Pensioners Biometric Forms Received from Scanning Bureau and Branches were Batched/Tracked and sent to Obuasivi. 50,215 Members / Pensioners Biometric Forms fi led at Obuasi

15 August, 2015

Member Transactions Processedi. 737 SS4 were processed within an average of 4 days based on the 50th percen-tile. 241 SS4s with un-identical TPs were communicated to Branches i. 251 Death Reports were processed within an average of 4 days based on 50th percentile. ii. 17 Accountant General transactions were processediii. 708 Student Loans were processed iv. 20 Guarantor replacements were processedv. 1,229 Pensioners Certifi cates were processed within an average of 9 days based on 50th percentile

16 August, 2015

his is the second and last part of the above feature which was started in July2015.This last part educates us on how to overcome and defeat anger.7. RelaxAngry people let little things bother them. If you learn to calm down, you’ll realize that there is no real need to get upset, and you’ll have fewer angry episodes.

Regular exercise can help you relax in tense situations. When possible, go for a walk, or stretch and breathe deeply whenever you start to feel upset.

You will also feel more relaxed when you get enough sleep and eat a healthy diet.

Dehydration can often lead to irritability too, so keep hydrated throughout the day by drinking plenty of water.

8. Build TrustAngry people can be cynical. They can believe that others do things on purpose to annoy or frustrate them, even before anything happens. However, people often focus less on you than you might think!

Build trust with friends and colleagues. That way, you will be less likely to get angry with them when something goes wrong. You will also be less likely to attribute the problem to malicious intent on their part.

To build trust, be honest with people. Explain your actions or decisions when you need to, and always keep your word. If you do this consistently, people will learn that they can trust you. They will also follow your lead, and you will learn that you can trust them in return.

9. Listen EffectivelyMiscommunication contributes to frustrating situations. The better you listen to what someone says, the easier it is to find a resolution that does not involve an angry response.

Improve your active listening skills. When others are speaking, focus on what they are saying, and do not get distracted by formulating your response before they have finished.

10. Be AssertiveRemember, the word is “assertive,” not “aggressive.” When you are aggressive, you focus on winning. You care little for others’ feelings, rights, and needs. When you are assertive, you focus on balance. You are honest about what you want, and you respect the needs of others.

If you are angry, it is often difficult to express yourself clearly. Learn to assert yourself and let other people know your expectations, boundaries, and issues. When you do, you will find that you develop self-confidence, gain respect, and improve your relationships.

11. Live Each Day as if it is Your LastLife is short. If you spend all of your time getting angry, you are going to miss the many joys and surprises that life offers.

Think about how many times your anger has destroyed a relationship, or caused you to miss a happy day with friends and family. That is time that you will never get back.

However, you can prevent this from happening again – the choice is yours.

12. Forgive and ForgetTo ensure that you make long-term changes, you need to forgive people who have angered you.

It’s not easy to forget past resentments, but the only way to move on is to let go of these feelings. (Depending on what or who is at the root of your anger, you may have to seek a professional’s help to achieve this.)

So, start today. Make amends with one person that you have hurt through your anger. It might be difficult, but you will feel better afterwards. Plus, you will be one step closer to healing the relationship.

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