s&s and pm analysis q3 2014
DESCRIPTION
ÂTRANSCRIPT
Q3 analysis 2014, AIESEC Ukraine
Analysis
NPS Response Rate % Promoters
58 11% 47%
1) DATA Analysis oGCDP (All data on Completed / Data of entity as
Home for GIP)
2) NPS trend (All data on Completed, show the graph with the last 3
months)
Incredibly low Response Rate. The practical way to improve it is to
send links to surveys by emails and do not count on system. Track EPs
to fill up the survey.
Self-
select
issues
(Level 1)
Comments
Profession
al
Developm
ent
Unprofessional work of AIESEC
DENIZLI, especially Goksenin
DAGLAR. "Not answering e-mails",
"skipping requirements of the
company" is a normal practice for
above mentioned person. Moreover,
my internship lasted 20 weeks, instead
of stated 12 in the form, what again
shows Mr. Daglar's light-minded
attitude to work and unprofessional
behavior. Intern-house which AIESEC
DENIZLI provides for interns is not
comfortable and there is lack of
furniture and house
Self-select issues (Level 1) Comments
Personal Development
Cross cultural experience
Professional working
environment
Aiesec always
does the great
job. Love
everything
about this
organization.
Thank you!
Open Cases 0 In Progress Cases 0
Closed Cases 0
3) TOP REASON OF DETRACTORS (On
completed / Data of entity as Home for
GIP)
4) TOP REASON OF PROMOTERS (On
completed / Data of entity as Home for
GIP)
5) FIRE-FIGHTING (On all status/ Data of entity as Home for GCDP)
NPS Response Rate % Promoters
70 47% 78%
1) DATA Analysis oGCDP (All data on Completed / Data of entity as
Home for GCDP)
2) NPS trend (All data on Completed, show the graph with the last 3
months)
We grew in NPS, % of Promoter s and Response Rate within the last
quarter. We can grow more in Response Rates if will directly send the
links to surveys for our EP and will track it.
Self-select issues (Level 1) Comments
Job Description
Logistic
Support
I had all I can hardly image worse organization than one we had.
Self-select issues (Level 1) Comments
Personal Development
Professional Development
Cross Cultural
understanding &
awareness
Amazing culture
shocking experience
with international
friends that became
my family/ but I
needed mooore
job.AIESEC CU
pleease work with
quality of work
experience/ thank you
soo much for all
travelling opportunities
and crazy mix of
culture (but a little bit
less of chinese =D )
Open Cases 0 In Progress Cases 1
Closed Cases 0
3) TOP REASON OF DETRACTORS (On
completed / Data of entity as Home for
GCDP)
4) TOP REASON OF PROMOTERS (On
completed / Data of entity as Home for
GCDP)
5) FIRE-FIGHTING (On all status/ Data of entity as Home for GCDP)
NPS Response Rate % Promoters
63 56% 73%
1) DATA Analysis iGCDP (All data on Completed / Data of entity as
Host for GCDP)
2) NPS trend (All data on Completed, show the graph with the last 3
months)
We grew in NPS, % of Promoter s and Response Rate within the last
quarter.
Self-select issues (Level 1) Comments
Communication
Logistic
Matching
Dear sir, i had all
my documents
done already since
2-3 weeks and i
was matched
succesfully but the
Host LC of
Ukraine hasnt sent
the IL till now so i
dont know whats
the problem but i
dont like that at all.
Best regards
Self-select issues (Level 1) Comments
Cultural Preparation
Personal Development
Cross Cultural
understanding &
awareness
It was more than
perfect for me , it's like
a chance to more
understand how to
have a better life ,
strong emotions , new
friends , new vision of
life , new me , thx
AIESEC thx LC Lviv
Ukraine
Open Cases 0 In Progress Cases 0
Closed Cases 1
3) TOP REASON OF DETRACTORS (On
completed / Data of entity as Host for
GCDP)
4) TOP REASON OF PROMOTERS (On
completed / Data of entity as Host for
GCDP)
5) FIRE-FIGHTING (On all status/ Data of entity as Host for GCDP)
Projects Reporting • Only 2 LCs have internal report for iGCDP project ( only 1 provided
with link and can be proved. Have a look: http://www.myaiesec.net/content/viewfile.do?contentid=10313589;http://www.myaiesec.net/content/viewfile.do?contentid=10313591. Thank you AIESEC Kharkiv!).
• Only 2 LCs have external iGCDP projects report, but they are not supported with links.
• 0 LCs have oGCDP project internal reports.
• 0 LCs have oGIP project internal reports.
Project Planning • % of oGIP (Global Talent summer) project plan (KPIs) - 38% ( 9 LCs)
• % of oGCDP (Global Citizen summer) project plan (KPIs) - 28% (11LCs)
• % of iGCDP project plan (KPIs) realization - 30% ( 9 LCs)
RR of Team Leaders in projects
Global Talent Summer 95% ( 6 LCs)
LC TE please ensure you
know what is RR and next
time do not answer with
"YES" for numerical
question.
Global Citizen Summer
100% ( 6
LCs)
WWB Summer ( or other iGCDP
project you run this summer) 91% ( 6 LCs)
RR of Team Members in projects
Global Talent Summer 60% ( 5 LCs)
Global Citizen Summer 58% ( 7 LCs)
WWB Summer ( or other iGCDP
project you run this summer) 70% ( 6 LCs)
%
//
• Add program NPS, RR and % of promoter to MoSes of each project
• Run Customer Gauge education for project TLs and TMs
• Send surveys by emails to your incoming and outgoing EP via email ( TMs responsibilities in projects)
• Track NPS weekly
• Run education on 16 standards for project TLs and TMs
• Distribute JDs among LC VP TM and LC VP Function on PM
• Provide your TLs and LC VP function with education on Team Minimums ( LC VP TMs responsibility)
• RUN PROJECS PLANNING with TLs ASAP even if the project is started already
• Make external/internal reports of Summer projects
• Run education for project TLs and TMs on new customer flows
• Ensure project TLs and TMs are testing the system by creating GCDP/GIP opportunities