SQM - Quality StandardsJunio 2014

Justification

● Increased market globalisation● Need of customers to be confident about the

product/service they are buying.● It builds customer’s confidence.● Certified companies, icreased their market

opportunities.● Acceptance in international markets

Reasons for implementing the QSS● Reduce first time failure● Reduce custo of customer claims● Get things done right the first time● Improve service to the customer● Increase competitiveness● Pressure from large customers● To maintain contracts with existing customers● To use the constraints of the standard to prevent scrap● To reduce auditing of quality systems by customers

Kaizen and 5S

The theory behind the Kaizen and 5S is Workplace improvement. This is Japanese style of quality

improvement.● Kaizen is a continuous ongoing improvement involving

everyone in the organization from top management to staff level.

● 5S is an effective approach of improving out work environment

5S defined5S Japanese Word Meaning

1S Seiri Sort out unnecessary items in the workplace

and discard them.

2S Seiton Arrange necessary items in good order so that

they can be easily picked for use. A place

for everything in its place.

3S Seiso Clean your workplace thoroughly so that there

is no dust on floors, machine and equipment.

4S Seiketsu Maintain high standards of housekeeping at

workplace at all times

5S Shitsuke Train people to follow good housekeeping

disciplines automatically

ISO 9000

ISO is a non-governmental organization established in 1947. The mission is to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services.Is the acronym for International Organization for Standardization.

ISO of TQM● There is a misconception that ISO 9000 certification can guarantee a

quality product or service.● ISO 9000 is a good foundation on which to apply the TQM principles. Once

ISO 9000 certification is obtained and the current compliance with the laid down systems and standards are ensured, the PDCA cycle of continuous improvement can be applied, to reach the higher quality realms of TQM.

● ISO 9000 and TQM are complementary to each other.● ISO 9000 and TQM are passports to success.

PDCA

PDCAISO9000

ISO9000

TQM“In the future there will be two kinds of

company -those who have implemented TQM and those who have gone out of

business” Dr. Deming

BSI Standards

British Standards Institution● Came from the military after the WWII. As a result, MoD, AQAP, NATO

were born.● Major automotive industries established their own quality system

standards. In order to control the increase in different types of QSS, BSI eventually developed the military standards into a series of BS and it has been used as the source for ISO 9000 series.

CMM

Developed by the Software Engineering Institute (SEI) at Carnegie-Mellon University of U.S.A.It is a model of 5 levels of organizational ‘maturity’ that determines the effectiveness in delivering quality software. It is geared to large organizations such as the U.S. Defence Department.CMM can be used for:

● Software Process improvement● Software Process Assessment● Software Capability evaluation

KPAs of different levels of CMM

Key Process areas are focus areas for the process improvement.Initial Level KPAsLevel 1 does not have any KPAs, Initially an organization gets the job done.

Repeatable Level KPAs● Requirement Management● Software Project Planning● Software Project Tracking and Oversight● Software Subcontract Management● Software Quality Assurance● Software Configuration Management