#spsevents #spsphx

SPS EVENTS PHX

SharePoint Implementation & Adoption ChallengesLAURA CALAWAY

#spsevents #spsphx

About Me

#spsevents #spsphx

Overview

SharePoint adoption is no different from any other initiative that requires a change in the way people do their work

Success is often tied to leadership and sponsorship behaviors

Leaders or sponsors need to promote, reinforce, recognize and reward the change

They need to enable the development of organizational capability

#spsevents #spsphx

SharePoint adoption slows, stalls or fails because…

Executives are sold on the belief that SharePoint will solve their information management problems

Information “findability”

Governance

Collaboration

Leaders are not prepared for the ongoing investment required

Information design and site administration competencies

Vision and behavior reinforcement

IT exerts too much – or too little – control over roll-out of the capabilities

Too much control stifles innovation

Too little control results in confusion and “sprawl”

#spsevents #spsphx

What people-related adoption or implementation challenges are you facing?

Letting go of folders

Assisting people with overcoming fear of change and the unknown – hard to understand their perspective for some IT folks

SP is so different from the current state (no folders on desktop, use of links to random sites makes it hard to trace back )

Takes too long to save to SP

Users carrying over knowledge and expectations from prior versions/implementations

Lack of understanding from executives on what it takes to get to the end state

Widely varying experiences for those with distributed model (range from dead sites to highly-developed sites)

“If it’s not broke, don’t fix it”

#spsevents #spsphx

What can you do to achieve successful adoption?

#spsevents #spsphx

Start With a Vision

How do you see your organization working differently 6 months, 1 year and 2 years from now?

What’s your roadmap to get there?

What current behaviors might improve – or hinder – adoption?

How do you define, measure and reward adoption success?

#spsevents #spsphx

Governance Model

Highly Controlled and Standardized; One-Way

Communication

Highly Flexible, Personalized and

Collaborative

Corporate Portal

Operating Company

BUs, Regions, Divisions

Functions, Departments

Projects, Workspaces, Communities

My Sites

StrategyTemplatesMetadata

Navigation StructurePermission Levels

Content

Governance encompasses common and variable elements

Common Elements

Variable Elements

Corp

orat

e Br

andi

ng

Enterprise Information Architecture

IM Policies and SharePoint Best Practices

#spsevents #spsphx

Organizational Capability Model

What is your organizational capability plan for each of these groups?

Organizational Capability isn’t just training… it also includes: Leadership

Continual learning and innovation

Process design

Roles and responsibilities

Rewards and recognition

General Users

Power Users and

Champions

IT Support and

Professionals

Sponsors

#spsevents #spsphx

Identify Enablers and Barriers for Adoption

What are the barriers? Competing priorities Low capacity to meet demand People are used to emailing

attachments, working in network drives, not familiar with the benefits

What are the enablers? High degree of interest Previous SharePoint experience Strong sponsorship Existing processes and templates

How can we remove or reduce these barriers?

Re-examine priorities; set realistic expectations

Reinforce expected behaviors

How can we encourage these enablers?

Focus early efforts on those with experience

Implement campaign to market successful templates

#spsevents #spsphx

How will you measure SharePoint adoption success?

“What gets measured, gets done...”Peter DruckerManagement Consultant

Measurement is the process of systematically identifying and monitoring the most effective measures for tracking implementation and progress towards desired business outcomes.

#spsevents #spsphx

Sponsor Plan and Timeline – Shaping Curve

Enhance (Years 2-4)

• Highlight one new capability / month

• Establish embedded SharePoint leadership roles

Build Foundation(Year 1)

• Focus on library management, meeting management, and lists

• Highlight “best use” sites• “Ask Me” table in cafeteria• Identify SharePoint “power

users” and host monthly knowledge sharing events

Align (Months 1-3)

• Sponsor engagement• Key stakeholder roundtables• Webinars• Demos

Continually Refresh(ongoing)

• Internal SharePoint Help Desk• Ongoing capability reviews• Partnership with key players

#spsevents #spsphx

Sponsor Behaviors that Make a SharePoint Adoption Successful

Communicate your vision, set expectations and reinforce desired behaviors

Build organizational capability multiple ways, at all levels of the organization

Encourage others to share, experiment and explore the tool

Formalize roles and responsibilities, including Champions and Power Users

Recognize that adoption is more about people than it is about tools and technology

Develop rules of engagement

Give positive feedback, make suggestions and reward collaborative behaviors.

Acknowledge the effort required

Promote stories of success. Talk positively about SharePoint.

#spsevents #spsphx

Thank you sponsors

Gold Silver Bronze

#spsevents #spsphx

SharePint

Come socialize with the speakers and attendees

Meet us at Thirsty Lion @ Tempe Marketplace immediately after SPSPHX

Reservations under SharePoint Saturday

Laura Calawaylcalaway@expressworks.com

Contact Info