sprint pcs .® the clear alternative to cellular sm. · the blue kite compression software. when...

Sprint PCS.®

The clear alternative to cellular.SM

©2000 Sprint Spectrum L. P. All rights reserved. No reproduction in whole or in part permitted without prior written approval.

Sprint, Sprint PCS, Sprint PCS Phone,Sprint PCS Wireless Web, Sprint PCS Dialer and the diamondlogo are trademarks of Sprint Communications Company L. P.All other trademarks are the property of their respective own-ers.

Your Sprint PCS Phone™ and Sprint PCS Wireless WebConnectionSM will work only with service from Sprint PCS,which must be purchased separately. Sprint PCS services areprovided under certain terms and conditions—all of which arelisted in the brochure included in the box in which yourSprint PCS Phone came. Use only Sprint PCS-approvedaccessories with your Sprint PCS Phone.

Sprint PCS Wireless Web Connection is currently not available while roaming off our nationwide network and in certain areas managed by affiliates.

Table of contents

1. Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

u Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . .9

u Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

u Wireless Web Connection Card Specifications 10

2. Installation for Windows 95 and 98 users . . . . . . . .13

u What you’ll need . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

u Blue Kite Supported Browsers . . . . . . . . . . . . . . . . .15

u Connecting the Wireless Web Connection Card to your

computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

u Installing the Wireless Web Connection Card . . . .17

u Connecting the Phone to your Computer . . . . . . . . .18

u Installing the Sprint PCS Dialer . . . . . . . . . . . . . . .19

u Installing Blue Kite . . . . . . . . . . . . . . . . . . . . . . . . .35

3. Dial-Up Networking (DUN) 1.3 . . . . . . . . . . . . . . .43

u About Dial-Up Networking . . . . . . . . . . . . . . . . . . . .44

u Setting up TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . .46

4. The Sprint PCS Dialer . . . . . . . . . . . . . . . . . . . . . . .49

u Sprint PCS Dialer Basics . . . . . . . . . . . . . . . . . . . . .46

u Starting the Sprint PCS Dialer . . . . . . . . . . . . . . . .55

u Closing and Exiting the Sprint PCS Dialer . . . . . . .57

u Sprint PCS Dialer Menus and Commands . . . . . . . .58

u Connecting with the Sprint PCS Dialer . . . . . . . . . .61

u Sprint PCS Dialer diagnostics . . . . . . . . . . . . . . . . .64

u Receiving a Data Call . . . . . . . . . . . . . . . . . . . . . . . .65

u Help with Sprint PCS Dialer . . . . . . . . . . . . . . . . . .66

u Removing the Sprint PCS Dialer . . . . . . . . . . . . . . .68

5. Using the Blue Kite Compressions Software . . . . .69

u System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . .70

u Manually Configuring your Browser . . . . . . . . . . . .72

u Changing Filter Settings . . . . . . . . . . . . . . . . . . . . .77

u Changing Blue Kite’s Advanced Settings . . . . . . . . .79

u Restoring and Loading Configuration Settings . . . .84

u Exiting Blue Kite . . . . . . . . . . . . . . . . . . . . . . . . . . .86

6. Installation for Windows CE users . . . . . . . . . . . . . .87

u What you’ll need . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

u Connecting the Wireless Web Connection Card to

your Windows CE device . . . . . . . . . . . . . . . . . . . . .89

u Installing the Sprint PCS Wireless Web

Connection Card Drivers . . . . . . . . . . . . . . . . . . . . .90

u Connecting the phone to your Windows CE device .91

u Setting up a new connection on your Windows CE

device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

u Connecting to your Service Provider on a

Windows CE Device . . . . . . . . . . . . . . . . . . . . . . . . .96

u Uses for your Windows CE device and

Sprint PCS Wireless WebSM connection? . . . . . . . . .102

7. Installation for Apple Users . . . . . . . . . . . . . . . .105

u What you’ll need . . . . . . . . . . . . . . . . . . . . . . . . . . .106

u Installing the Wireless Web Modem . . . . . . . . . . .107

u Modem Configuration . . . . . . . . . . . . . . . . . . . . . . .108

u Getting Connected . . . . . . . . . . . . . . . . . . . . . . . . .110

u Connecting to America Online Version 4.0 . . . . . .113

u MacOS Troubleshooting . . . . . . . . . . . . . . . . . . . . .119

8. Installation for Palm Users . . . . . . . . . . . . . . . .123

u What you’ll need . . . . . . . . . . . . . . . . . . . . . . . . . . .124

u Connecting the Phone to your Palm Device . . . . . .125

u Setting up a Modem on your Palm device . . . . . . .126

u Using your Palm device and Sprint PCSWireless Web connection . . . . . . . . . . . . . . . . . . . .127

9. Frequently asked questions . . . . . . . . . . . . . . . . .131

10. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . .139

11. Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

u Seting up America Online (version 5.0) . . . . . . . .162

u Setting up Dial-Up Networking . . . . . . . . . . . . . .170

u Making Dial-Up Networking Copies . . . . . . . . . 172

u Sending and Receiving Faxes . . . . . . . . . . . . . . . .174

u Removing the Wireless Web connection Card. . .178

u Changing COM Ports . . . . . . . . . . . . . . . . . . . . .179

u Modem properties for Sprint PCS PhoneTM . . . . .181

12. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

1

WelcomeSprint PCS Wireless Web ConnectionSM allows you touse your Sprint PCS PhoneTM in place of a computermodem. Whatever you’ve done with a modem before,you can now do with your Sprint PCS Phone. Withan ordinary “wireline” modem, your computer canconnect only when and where you can find an available wall jack. With Sprint PCS Wireless WebConnection, your computer can connect through theSprint PCS Network, giving you the freedom toaccess information when and where you choose.

To your computer, your Sprint PCS Phone will actlike a generic modem. This means you can continueusing your favorite communications software,whether it’s e-mail, fax or web browser.

Although your Sprint PCS Phone will take the placeof your ordinary modem, there’s actually no modeminside the phone. The modem is located within theSprint PCS Network; the phone connects your com-puter with the modem that’s in the network. In turn,the network modem communicates with the comput-er or network you’re calling.

Welcome 7Welcome

Getting started

If you are using this Then go to thistype of computer chapter of the User

Guide:

Windows 95 2. Installation for

Windows 95 or

98 users

Windows 98 2. Installation for

Windows 95 or

98 users

Windows CE 6. Installation for

Windows CE

users

Apple 7. Installation for

Apple users

Palm 8. Installation for

Palm users

Getting Help

For questions about using yourSprint PCS Phone andSprint PCS Wireless WebConnection, call Sprint PCSCustomer Care at 1-888-298-0756.

Welcome 9

If you already have an ordinary“wireline” modem, you may wantto use it when a wall jack is convenient or when you want totake advantage of any special features that modem might have.

But when you’re using yourSprint PCS Phone as a modem,your other modem won’t be needed.Some people think of the phone asa substitute for the wall jack, but itreally serves as a substitute for themodem.

8 Welcome

Hardware Compatibility

Standard Card (without PCCard adapter): All Windows CEbased Palm-size and Pocket PCsincluding devices from Casio,Compaq, and Hewlett Packard.All Windows CE-based handheldPC Pro devices and pen tabletswith CompactFlash CF+ slot.

With CompactFlash-to-PCCard adapter: All Windows CE-based Handheld PCs and pentablets, Windows 95/98 notebooks.

Certification

FCC: Part 15, Class B, CE:EN55022, C-TICK s.182

Welcome 11

Wireless Web Connection CardSpecifications

Physical Characteristics

CF+ Card Size: 1.43 x 1.69 x 0.13inch (36.4 x 42.8 x 3.3 mm)Interconnect Cable Length: 22inches (559 mm)

Power Consumption

Inactive: 0 mA (0 mW)Active (typical): 3 mA (10 mW)

Interface Standards

CompactFlash Interface:CompactFlash CF+, Type IWith PC Card Adapter: PCMCIA, Type IISerial Communications: TTL

Operating System Support

Windows CE v2.x and higherWindows 95/98

Software Compatibility

Windows COM port

10 Welcome

12 Welcome

2

Installation for Windows 95 and 98 UsersIn This Section

u What You’ll Need


Computer

u Installing the Wireless Web Connection Card Drivers

u Connecting the Phone to your Computer

u Installing the Sprint PCS Dialer

u Installing Blue Kite

This chapter covers the installation of Sprint PCS

Dialer for computers with a Windows 95 or

Windows 98 operating system and the installation of

the Blue Kite Compression Software. When installing

the software, you have two Internet connection

options, Enhanced Internet or Standard Internet.

Enhanced Internet, as provided through the Blue Kite

optimization software, provides you with a method to

access data at higher speeds than the Standard

Internet option does. If you are interested in receiving

the most amount of information in the least amount

of time, Enhanced Internet is the way to go.

Installation - Windows 95/98 13

Blue Kite Supported Browsers

Enhanced Dialer will operate onany HTTP 1.0 compliant webbrowser. However, the automaticconfiguration feature fully supports the following browsersduring installation. Using otherbrowsers will require manual configuration. See page 81.

u Microsoft Internet Explorerversion 4.x or greater.

u Netscape Navigator version 4.xor greater.

Installation - Windows 95/98 15

What you’ll need

1. A PC-compatible computerwith:

u Windows 95 or Windows 98operating system

u Pentium II or fasterprocessor

u 32 MB RAM

u 12 MB free hard drive space

u VGA or higher video

u Available serial(COM) port

u CD-ROM drive

2. A wireless Internet-readySprint PCS Phone

3. The data cable supplied withyour Sprint PCS Wireless WebConnection Kit

4. The CD supplied with yourSprint PCS WirelessWeb Connection Kit

Note

Certain models of

Sprint PCS

Phones may

require a software

upgrade to be

wireless Internet-

ready.

14 Installation - Windows 95/98

Installing the Sprint PCSWireless Web Connection CardDrivers

1. Turn on your computer.

2. Click Next when the UpdateDevice Driver Wizard (Windows98) screen appears.

3. Insert the Installation Disk forSprint PCS Dialer CD into yourCD-ROM drive.

4. Click Other Locations to selectyour CD-ROM drive (Windows95), or click the CD-ROM Driveoption (Windows 98).

5. When Windows finds theWireless Web Connection driver(DPSOCKET.INF), follow theinstructions on the screen tocomplete theinstallation.

Note

The driver

installation

wizard starts

automatically the

first time you start

you computer after

installing the

Sprint PCS

Wireless Web

Connection Card.

Installation Windows 95/98 17

Connecting the Wireless WebConnection Card to yourComputer

1. Plug the Sprint PCS WirelessWeb Connection Card into theCompact Flash-to-PC Cardadapter.u The Wireless Web

Connection Card comes witha data cable alreadyattached. The free end of thecable connects to your phone.

2. Plug the Compact Flash-to-PCadapter into the PCMCIA slot onyour computer.u The combined unit acts like a

typical PC card.


Installing the Sprint PCS Dialer

This installation procedurerequires you to restart your computer and close any devicesthat monitor or use the availableCOM port (such as a Palm device).Close all other programs beforeproceeding.

1. Insert the Installation Disk forSprint PCS Dialer CD in yourCD-ROM drive. The installationstarts automatically.

2. Click Next to continue.

Note

If the CD doesn’t

start automatically,

select Run from

theWindows Start

menu and type

D:\Setup.exe or

E:\Setup.exe,

depending on

which letter

corresponds to

your CD-ROM

drive.


Connecting the Phone to yourComputer

1. Attach the data cable to the porton your phone.

2. Turn on your phone and turn onyour computer (if they’re notalready on).

Note

You may start with

your phone or off.


Identifying COM Ports

The next screen identifies yourcomputer’s available COM ports.If you have no available COMports, then you must make a COMport available, or you cannot usethe Sprint PCS Wireless WebConnection. You may have to exitthe installer to do this.

1. Once your Sprint PCS Phone isconnected to an available COM port, click Next.

Note

If you are

re-installing the

Sprint PCS Dialer

on a different COM

port (the software

prompts you if this

happens), you

must change COM

ports before your

phone will work.

See the Appendix

for instructions.


3. Read the License Agreement. Ifyou accept the terms of theagreement, click Yes.

4. If you haven’t already done so,connect your Sprint PCS Phoneto your computer.


Adding your Sprint PCS Phone

Next, add your Sprint PCS Phoneto the list of modems installed onyour computer. Because this procedure includes actions thatare controlled only by Windowsand not by this installer, followthis user guide closely.



The installer now confirms thatyour Sprint PCS Phone has beenfound successfully, and identifiesthe COM port to which it isattached. Remember this COMport number.



At this point, Windows may askwhether you want Windows tosearch for and add new hardware.

5. If Windows asks whether youwant Windows to search fornew hardware, select Don’tRun the Installation Wizardand click Next.

If Windows doesn’t askwhether you want Windows tosearch for new hardware,go tothe next step.


2. Click Add to add a newmodem.

3. If your computer does notsupport PCMCIA cards, youwill not see this screen. Skip tothe next step.

If your computer supportsPCMCIA cards, Windows willask you whether you want toinstall a PCMCIA modem oran “other” type of modem.

4. Select Other and then clickNext.

Note

This screen may

appear different on

your computer,

depending on

whether you have

additional modems

already installed.


7. Select Sprint PCS Phonefrom the list of manufacturers,and click Next. Go to step 10.

If you do not see Sprint PCSPhone in the list, click HaveDisk.

Note

Not all computers

can automatically

detect the

Sprint PCS Phone

as a modem. You

must select the

modem.


6. When Windows offers to detectyour modem, select the Don't

detect my modem check boxand click Next to continue.


10. Select the communications(COM) port to which yourSprint PCS Phone is installedand click Next to continue.


8. Enter the letter associatedwith your CD-ROM drive inthe space provided (it’s usuallyD: or E:), and click OK.

You should now see Sprint PCSPhone in the list.


Note

To specify the

CD-ROM drive

correctly, you must

enter the letter

with a colon (e.g.,

enter “D:”

or “E:”).


12. Click Close. The Modem dialog box closes.


11. Click Finish to complete themodem addition.

Now you should seeSprint PCS Phone in the list ofinstalled modems. This newmodem remains on the list even ifthe phone is detached from thecomputer.


4. Click Next after reading theinformation. The window toselect Sprint PCS Dialeroptions appears.


Copying your Dial-Up NetworkConnection

1. Click Next on the Sprint PCSWireless Web window. Thescreen that displays explainshow and why the installer willmake copies of your Dial-UpNetworking connections.

2. Verify that Make wirelesscopies selected.

3. Click Next to continue. A win-dows displays explaining thetwo connection options nowavailable, Enhanced Internetand Standard Internet.

Note

If your Dial-Up

Networking

window is open,

close it now. If

you don’t, changes

to Dial-Up

Networking are not

performed.


Installing Blue Kite

1. Click Next on the screen thatexplains what happens when youinstall Blue Kite. A Welcomescreen displays.

2. Click Install.


5. To install Dial Up Networking,the Blue Kite optimization software, and to run the SprintPCS Dialer on startup, select allthree check boxes (preferredoption) and click Next.

If you don't want to install theSprint PCS Dialer or the BlueKite optimization software, oryou don't want the Sprint PCSDialer to run automatically atstartup, remove the check-marksand click Next. Go to page 32.


2. Choose a folder in which toinstall Blue Kite CompressionSoftware.

3. Click Next to continue withthe installation.


The License Agreement

1. Read the license agreement. Ifyou agree, click Yes.

Choosing a Destination Folder

1. Click Next to accept thedefault folder location for BlueKite. Go to “BrowserConfiguration” on page 38.

To install Blue Kite in a different location, clickBrowse. The Open Dialog boxappears.


Checking Setup Information

You can now review the settings.

u To accept the settings shown,click Next. The software isinstalled.

Completing Blue Kite Setup

u Deselect View Readme File andclick Next to finish the Blue Kiteinstallation. The Microsoft Point-to-Point dialog box appears.

To view the README file, selectthe check box and click Next. TheBlue Kite installation is finished,the readme file displays, and theMicrosoft Point-to-Point dialogbox appears.

Note

To change your file

destination, click

Back until you

reach the window

that allows you to

browse for a new

destination. Then

click Next until you

return to the

Check Setup

Information dialog

box.


Browser Configuration

To be optimized by Blue Kite,your browser must be speciallyconfigured.

1. Click Next to have the BlueKite software configure theproxy settings for your browser.

If your browser is not support-ed, or if you choose to skipautomatic configuration, pleaseread the “ManuallyConfiguring Your Browser” onpage XX.


Completing Installation - Sprint DialUp Networking Only

If you decided not to install theBlue Kite Optimization software,the following steps complete theDial Up Networking installation.

1. Click Install to perform thefinal installation.

2. Click Yes, I want to restartmy computer and OK to complete the installation.

See Chapter 4 to learn how to useyour new software and place acall.


Installing Dial Up Networking 1.3

After installing Blue Kite, you areprompted to install Dial UpNetworking 1.3.

1. Click Next on the Dial-UpNetworking 1.3 dialog box. DialUp Networking is installed onyour computer.

2. Click Yes, I want to restartmy computer and OK to com-plete the installation.



3

Dial-Up Networking (DUN)1.3In This Sectionu About Dial-Up Networking

u Setting up TCP/IP

This chapter covers the configuration and

operation of Dial-Up Networking (DUN) 1.3 for

Windows 95 users.

Dial-Up Networking 43

This package cannot be used toupgrade a Windows 98 orWindows 2000 system (All theDUN 1.3 features are alreadypresent in Windows 98.)

To install DUN 1.3, make sure theDialer CD is in your CD ROMdrive and complete the following:

1. From the Start menu, selectRun.

2. Click Browse.

3. Locate the fileDUN1342K.EXE on your CD ROM drive.

4. Click OK. You will be prompt-ed to restart your computer at the end of theinstallation.


About Dial-Up Networking

This CD includes Dial-UpNetworking 1.3 (DUN 1.3) forWindows 95 users that are interested in point-to-point compression protocol.

Dial-Up Networking 1.2 (DUN1.2) was released to the Web inJune 1997. The DUN 1.2 releaseincluded client support for virtualprivate networking (VPN), usingthe Point to Point TunnelingProtocol (PPTP), plus variousimprovements to Dial-UpNetworking components and theTCP/IP stack.

The most recent DUN 1.3 releaseincludes several performance andsecurity improvements for betterVirtual Private Networking.Performance improvements willonly be experienced when a DUN1.3 client connects with a similarly updated Windows NTserver machine configured to support VPN. If either the serveror the client have not been updated, the connection willrevert to the behavior and performance provided by the original PPTP specification.

44 Dial-Up Networking

4. Select Protocol from theNetwork Component list.

5. Click Add.

6. Select Microsoft from theManufacturers list box.

7. Select TCP/IP from theNetwork Protocols list box.

8. Click OK to return to theNetwork dialog box.

9. Click OK.


Setting up TCP/IP

This section explains how to setup your network connection to usethe TCP/IP protocol.

1. Select Settings/ControlPanel from the Start menu

2. Double-click Network.

3. Click Add.

46 Dial-Up Networking

The Sprint PCS Dialer 4948 Dial-Up Networking

4

The Sprint PCS DialerIn This Sectionu Sprint PCS Dialer Basics

u Closing and Exiting the Sprint PCS Dialer

u Sprint PCS Dialer Menus and Commands

u Connecting with the Sprint PCS Dialer

u Sprint PCS Dialer Diagnostics

u Receiving a Data Call

u Help with the Sprint PCS Dialer

The Sprint PCS Dialer is a Windows application

that monitors your Sprint PCS Phone’s data

operations. This chapter describes the basic

Sprint PCS Dialer functions, starting and exiting the

Sprint PCS Dialer, and where to find help.

The Sprint PCS Dialer 5150 The Sprint PCS Dialer

nections. Once you have connectedto your ISP, you can run yourfavorite Web browser, e-mail soft-ware or other applications.

If you want to connect directly tothe Internet, there are two newoptions. To get an enhanced con-nection, click Connect and thenselect Enhanced Internet. Thisstarts the Blue Kite Compressionsoftware and provides improvedconnection speeds. To use thestandard Internet connection,click Connect and then selectStandard Internet to quickly connect with normal connectionspeeds.

If you want to connect with a corporate host server (includingremote access servers or “RAS”),then use Dial-Up Networking andthe Sprint PCS Dialer to makeyour call. Click Connect in theSprint PCS Dialer window, andthen choose the Dial-UpNetworking connection (phonenumber) that represents your cor-porate server. If you haven’t setup a connection for your corporatehost server, consult Windows helpon Dial-Up Networking and mak-

Sprint PCS Dialer Basics

The Sprint PCS Dialer allows youto make calls with yourSprint PCS Phone. The type ofcall you make depends on who(the computer, network or server)you are calling. It’s important tounderstand that theSprint PCS Dialer’s “Connect”function will only place Dial-UpNetworking calls. Other types ofcalls usually require different soft-ware or different methods, butthese calls can still be made usingyour Sprint PCS Phone. Read onto find the description of the typeof call you want to make.

If you want to connect with anInternet Service Provider (ISP),use Dial-Up Networking in conjunction with theSprint PCS Dialer to make yourcall. Click Connect in theSprint PCS Dialer window, andthen choose the Dial-UpNetworking connection (phonenumber) that represents your ISP.If you haven’t set up a connectionfor your ISP, then you should con-sult Windows help on Dial-UpNetworking and making new con-


of the Dial-Up Networking connection instead of the currentone. If you don’t have wireless ver-sions of your Dial-Up Networking connections, then you’ll want toread about the “Make DUNCopies function” of theSprint PCS Dialer on page 171.

If you want to send or receive afax, you won’t be able to use theSprint PCS Dialer to make the connection. Consult the section on“How to send and receive faxes” forhelp with faxing on page 187.

If you want to connect to a servicenot listed here, then whether youcan use the Sprint PCS Dialer willdepend on whether you use Dial-Up Networking to connect to thatservice. However, even if you don’tuse Dial-Up Networking, you canusually still make the connectionvia your Sprint PCS Phone. The typical method involves adjustingthe connectivity options withinyour application to make the application communicate with yourSprint PCS Phone as a modem. Insome cases, you must instruct theapplication to address yourSprint PCS Phone as a Hayes-com-

ing new connections. Once youhave connected to the server, youcan run your application of choice.

If you want to connect withAmerica Online, you won’t be ableto use the Sprint PCS Dialer tomake the connection becauseAmerica Online uses its own con-nection software and doesn’t useWindows Dial-Up Networking.However, you can set up AmericaOnline to use yourSprint PCS Phone to connect.Consult the Appendix to learnhow to set up and use AmericaOnline with yourSprint PCS Phone.

If you usually just run your e-mailsoftware or Web browser and theconnection is madeautomatically, you can adjust thatsoftware to connect via yourSprint PCS Phone instead of yourother modem. These applicationstypically have an option to allowthe user to specify the Dial-UpNetworking connection that isused to connect. Once you’vefound that option (you may needto consult the application’s helpfiles), select the “wireless” version

Note:

Even if you don’t

use the

Sprint PCS Dialer

to make calls, the

software is still

useful for

troubleshooting for

any difficulties

while connecting

with your

Sprint PCS Phone.


Starting the Sprint PCS Dialer

You can access theSprint PCS Dialer by clicking thesmall phone icon that appears inthe notification area of yourtaskbar.

Click the phone icon to open theSprint PCS Dialer window. Clickthe icon again if you don’t see thewindow.

The Sprint PCS Dialer windowlooks like this:

If you don’t see the small phoneicon in your task bar, theSprint PCS Dialer is not running.To run the Sprint PCS Dialer:

1. Select Programs from theStart menu on your Windowsdesktop.

patible modem (also known as a “generic” or “standard” modem) atthe 19200 bps speed. Consult yourcommunication application’s helpfiles for assistance with adjustingconnectivity options.


Closing and Exiting theSprint PCS Dialer

To close the Sprint PCS Dialer:

u Select Close from the File menu

or

u Click the close box in the top right- corner of the programwindow.

or

u Right-click the small phone iconin your taskbar and selectMinimize from the menu thatappears.

To exit the Sprint PCS Dialer:

u Select Exit from the File menu.

or

u Right-click the small phone iconin your taskbar and select Exitfrom the menu that appears.

Note:

Closing the

Sprint PCS Dialer

only minimizes the

window; the

program continues

to run until you exit

the program.

2. Select Sprint PCS, and thenSprint PCS Dialer.

You’ll see the small phone icon inyour taskbar and, depending onwhether the window was openwhen you last exited the program,you may see the Sprint PCS Dialerwindow. Click the phone icon toopen or close the Sprint PCS Dialerwindow.

Tip

You can also

access some of

the Sprint PCS

Dialer’s functions

by right-clicking

the small phone

icon and selecting

an item from the

menu.


u Phone Info—Displays importantinformation about yourSprint PCS Phone. It is alsouseful for verifying that yourcomputer is communicating withyour phone. This item appearsgrayed if the COM port isunavailable.

u Alert Log—Lists the most recentalerts (warning messages). TheAlert Log is useful fortroubleshooting and trackingproblems.

u Connect—Used to start a Dial-Up Networking connection withyour Sprint PCS Phone. Thisitem is unavailable if you arealready connected or if the COMport is unavailable.

u Disconnect—Disconnects yourcall. This item is unavailable if youare not currently connected.

u Make DUN Copies—Accesses afeature that will make copiesyour Dial-Up Networkingconnections so that the copies useyour Sprint PCS Phone.

u Preferences—Allows you tocustomize the operation of theSprint PCS Dialer.

Sprint PCS Dialer Menus andCommands

File Menu

u Close—Closes theSprint PCS Dialer window. Notethat closing theSprint PCS Dialer will only closethe window (actually itminimizes the window); theprogram will continue to rununtil you exit the program.

u Exit—Exits theSprint PCS Dialer.

Functions Menu

u Call History—Lists the mostrecent data calls placed with yourSprint PCS Phone (up to 100calls).

u Diagnostics—Runs a series ofdiagnostic tests on yourSprint PCS Phone and computer.This feature is useful foridentifying the source of anyproblems you might beexperiencing. This item isunavailable if the COM port isunavailable.


Connecting with the Sprint PCSDialer

The Sprint PCS Dialer is usefulfor making Dial-Up Networkingconnections. If you need assistance setting up Dial-UpNetworking, or wish to makeother types of connections such asfaxing or America Online, pleaserefer to the Appendix.

1. In the Sprint PCS Dialer window, click Connect.

This is the Sprint PCS Dialer’sConnect window. The Pre-callCheck area displays any errors orwarning messages regarding yourphone’s current status. You can re-run the pre-call check by clickingthe phone icon.

A drop-down menu displays theavailable connections. Only connections that are set up to usethe Sprint PCS Phone are listed.

Help Menu

u Help—Opens the online Help.

u Troubleshooting—Takes youdirectly to the Troubleshootingchapter of the online Help.

u About—Displaysinformationabout theSprint PCS Dialer.


Once you’re connected, the SprintPCS Dialer window looks like this:

Notice that the title bar displaysthe name of your connection,while the status boxes indicate:

u Speed (data rate) of your call,measured in kilobits per second(kbps)

u Time elapsed during your call

u Number of bytes transferred in,measured in kilobytes (kB); 1 kilobyte=1024 bytes, and

u Number of bytes transferred out.

2. Select the connection you wantto use.

3. Check that your User Name,Phone Number, and Passwordare correct, and click Connect.


Receiving a Data Call

If you’re like most users, youwon’t have any reason to receive(host) a call with your computer.But in case you do, there are twothings you must do to receive aWireless Web Connection call withyour Sprint PCS Phone.

u Adjust your computer’s softwareto prepare to receive a call.Consult the Windows Help oryour application’s Help forassistance with preparing yourcomputer to receive a call.

u Second, prepare yourSprint PCS Phone to receive acall. You can do this by using yourmenus on your Sprint PCSPhone. Because the particularmethod varies from model tomodel, consult the user guidethat came with your Sprint PCSPhone to learn how to prepare forincoming (wireless-terminated)calls.

Sprint PCS Dialer Diagnostics

The Sprint PCS Dialer provides aset of diagnostic tools to help youresolve any problems you mayencounter during setup and use ofyour Sprint PCS Phone.

To run the diagnostics:

1. Select Functions from theSprint PCS Dialer window.

2. Select Diagnostics.

The tests runs automatically asthe window opens. Click Run atany time to run the tests again.Test results — and recommendedprocedures in the event of testfailure — display in their respec-tive columns.

If you want more information onany of the tests:

1. Select the name of the test.

2. Click More Info.


Sprint PCS Customer Care

For questions about using yourSprint PCS Phone andSprint PCS Wireless WebConnection, call Sprint PCSCustomer Care at 1-888-298-0756.

Help with Sprint PCS Dialer

There are several ways of gettinghelp with the Sprint PCS Dialer.

Help Menu

From the Sprint PCS Dialer win-dow, select Help from theHelp menu.

Context-Sensitive Help

In most windows of theSprint PCS Dialer, click , thenclick buttons and other areas inthe windows to read help aboutwhat you clicked.

Troubleshooting and Diagnostics

u Refer to the “Troubleshooting” or“Frequently Asked Questions”chapters of this user guide.

or

u From the Sprint PCS Dialerwindow, select Help/Troubleshooting. This showsthe troubleshooting chapter ofthe online help.

or

u From the Sprint PCS Dialerwindow, select Functions/Diagnostics to run diagnostics.

Blue Kite Compression Software 69

5

Using the Blue KiteCompression Software

In This Section

u System Tray Icons

u Manually Configuring your Browser

u Changing Filter Settings

u Restoring and Loading Blue Kite Configuration Settings

u Exiting Blue Kite

T his section explains the various modes in which

the Blue Kite Optimization software operates and

how to exit the Blue Kite Optimization software.

68 The Sprint PCS Dialer

Removing the Sprint PCS Dialer

To remove (uninstall) theSprint PCS Dialer software fromyour computer:

1. Select Settings from the Startmenu on your Windows desktop

2. Select Control Panel.

3. In the Control Panel window,double-click Add/RemovePrograms.

4. Select Sprint PCS Dialerfrom the list of software

5. Click Add/Remove to removethe software.


Note

You can also view

status information

by placing your

cursor over the

Blue Kite icon in

the system tray.

A tool tip

message is

involved,

indicating the

current activity or

state.

70 Blue Kite Compression Software

Bypass In bypass mode,your session is active, but you arenot connected to the Blue Kiteserver. You are still connected tothe Internet, but your connectionis not optimized. The icon shows ablue kite obscured by clouds.

Poor Coverage An animated icon alternatingbetween a blue kite flying in thesunlight and obscured by cloudsrepresents the state of a temporary delay in transaction.

System Tray Icons

Default Although the BlueKite Optimization software isalways open and operates in thebackground, you are in defaultmode before the Blue KiteOptimization software starts yoursession. The icon representing thisstate is a blue kite with a tail.

Online When you are operating in the fully optimizedmode, the session that you established through the Blue KiteOptimization software is activeand you are connected to the BlueKite server. The icon shows a bluekite flying in the sunlight

. Dialing and Searchingfor Network An animated iconalternating between a blue kiteand one flying in the sunlight represents the state of the BlueKite Optimization software dialing and searching for theappropriate network.

Blue Kite Compression Software 7372 Blue Kite Compression Software

5. Select the Use a proxy server check box in theMyDialUpServer Settingsdialog box.

6. Click Advanced.

7. Type 127.0.0.1 or localhost inthe HTTP Proxy Address touse field.

Manually Configuring YourBrowser

If the installer does not supportyour browser, or if you chose toskip automatic browser configuration installation, youmust manually configure yourbrowser.

Internet Explorer 5.x

1. Double-click the InternetExplorer icon to open theInternet Explorer web browser.

2. Select Internet Options fromthe Tools menu.

3. Click the Connections tab.

4. Choose your mobile connectionfrom the Dial-Up Settings dialog box and click Settings.

Warning

Blue Kite does not

process Secure

HTTP (HTTPS),

FTP, Gopher or

Socks type

connections. Do

not type the proxy

information in

these fields.


Internet Explorer 4.x

1. Double-click the InternetExplorer icon to open theInternet Explorer web browser.

2. Select Internet Options fromthe View menu.

3. Click the Connections tab.

4. Check the option to use aproxy server by selecting theAccess the Internet Using aProxy Server check box.

5. Click the Advanced button.The proxy settings dialog boxappears.

6. Type 127.0.0.1 or localhost inthe HTTP Address of proxyto use field.

7. Type 8000 in the Port field.

8. Click OK.

8. Type 8000 in the HTTP Portfield.

9. Click OK and the Dial-upSettings dialog box reappears.

10. Click OK and the InternetOptions dialog box reappears.

11. Click OK.


Warning

Blue Kite does not

process Secure

HTTP (HTTPS),

FTP, Gopher or

Socks type

connections. Do

not type the proxy

information in

these fields.

76 Blue Kite Compression Software

Changing Filter Settings

The image filter settings enableyou to determine how web-basedimages are delivered to your laptop. Image filtering reduces thesize of web images received andtherefore speeds up delivery.

1. Right-click the EnhancedDialer icon.

2. Click Filter Settings.

3. To have web-based imagesdelivered compressed, selectthe Compress images beforedelivery check box.

4. Select the level of image quali-ty to be used when an image iscompressed:

u Low is the default. It providesthe fastest performance at theexpense of image quality.

u Medium provides better image

Netscape 4.x

1. Double-click the Netscape iconto open the Netscape browser.

2. Select Preferences from theEdit menu.

3. Click the plus sign (+) next tothe Advanced category.

4. Click the Proxies category.

5. Select Manual ProxyConfiguration.

6. Click View.

7. Type 127.0.0.1 or localhost inthe HTTP field.

8. Type 8000 in the Port field.

9. Click OK.


Changing Blue Kite’s AdvancedSettings

Most of the advanced settings areestablished are set during theinstallation process. However,you may need to alter some of thesettings based on your connectivi-ty or special circumstances. Thissection instructs you on how tochange the settings.

Accessing the Advanced Settings Window

1. Right-click the Blue Kite icon.

2. Click Advanced.

quality, but at the expense ofspeed.

u High, although providing thebest image quality, suffersadditional degradation of speed.


u Do not use proxy server for thefollowing domains This fieldlists the domains that areexcluded from your company’sproxy server. Usually, this is yourcompany’s main network domain.

Changing Web Proxy Settings

Changing the information on thistab may make it impossible foryou to connect to the Blue KiteOptimization software Server.

1. Click the Web Proxy tab.

u Use Proxy Server on LAN AProxy server stores commonlyused web pages into the cache onyour company’s network. If yourcompany uses a web proxy server,select this check box.

u Proxy Server Type the proxyserver in this field.

u Port Type the port in this field.


u Server DNS Name Type theDomain Name Server name inthis field. this should beLXBK.SPRINTPCS.COM.

u Last IP Address This is the IPaddress of the last Blue Kite serverto which the Blue KiteOptimization software connected.This should be 64.0.16.162.

u Cancel Internet TransactionsAfter {} Seconds When there is congestion on the Internet,requests for a page or object canface long delays. To avoid waiting indefinitely for aresponse, the Blue Kite Servercancels Internet transactionsafter a certain amount of time. Tocancel Internet transactions onthe server after a designatedperiod, select the correspondingcheck box in this field. To changethe number of seconds afterwhich a transaction is canceled,choose an integer between 15 and999. This should be 30 seconds.

Changing Server Settings

Use the options on the Server tabto modify your Blue KiteOptimization software Serveridentification settings or changethe time-out period for networktransactions.

To retore the default settings, seethe “Restoring and LoadingConfiguration Settings” on pagexxx.

u Click the Server tab.


Loading

Sprint PCS may distribute a new settings file if there are changes tothe Sprint PCS Network.To loadthe new settings file:

1. In the Config tab, click Load.The following dialog boxappears:

2. Click Yes.The Load Settingsfrom Configuration File dialogbox appears.

3. Select the file you want to load. The settings file is an *.ini file.Your systems administratorcan give you any name to it,but the extension will be .ini.

4. Click Open.

Restoring and Loading the BlueKite Optimization softwareConfiguration Settings

Restoring

Your initial Blue Kite settings arestored so that you can reload theoriginal settings, if needed.

To restore Blue Kite’s original set-tings:

1. In the Configuration dialogbox, click the Config tab.

2. Click Restore.

3. Click OK.

6

Installation for Windows CE users

In This Section



Windows CE Device

u Installing the Wireless Web Connection Card Drivers

u Connecting the Phone to your Windows CE Device

u Setting up a New Connection on your Windows CE Device

u Connecting to your Service Provider on a Windows CE

Device

u Using your Device and the Sprint PCS Dialer Connection

T his chapter covers the installation for computers

with the Windows CE operating system. If you are

using a computer with a Windows 95, Windows 98,

Windows NT, MacOS, or Palm OS operating system,

please turn to the chapter that covers your device type.

Installation - Windows CE 8786 Blue Kite Compression Software

Exiting the Blue KiteOptimization software

If you are upgrading the software,you should first exit the Blue KiteOptimization software:

1. Right-click the Blue Kite system tray icon.

2. Click Exit.

The following dialog box appears:

3. Click Yes. You have now exit-ed the Blue Kite Optimizationsoftware.

4. Click OK.

Installation - Windows CE 8988 Installation - Windows CE

Connecting the Wireless WebConnection Card to yourWindows CE device

u Plug the Wireless WebConnection Card into theCompactFlash CF+ slot on yourWindows CE device.

The Wireless Web ConnectionCard comes with a data cablealready attached. The free end ofthe cable connects to your phone.

Note

Certain models of

Sprint PCS

Phones may

require a software

upgrade to be

wireless Internet-

ready.

What you’ll need

1. A device with the Windows CEoperating system with and anavailable Compact Flash CF+slot.

2. The synchronization or “synch”cable that was supplied withyour Windows CE device.

u The synchronization cable is thatwhich normally connects your CEdevice with your computer. If youdon’t have a synch cable, contactthe manufacturer of your devicefor instructions on how to obtainone.

3. A wireless Internet-readySprint PCS Phone.

4. The Wireless Web ConnectionCard and installation CD.


Note

You may start with

your phone switch

on or off.

Note

Depending on the

type of Windows

CE device you are

using, the screens

in this chapter may

appear different

than what appears

on your device.

However, the

same instructions

apply.

Connecting the Phone to yourWindows CE Device

1. Attach the data cable to thedata port on your phone.

On most phones, the data portis located on the bottom of thephone. However, the data porton your phone may be in a dif-ferent location.

2. Turn on your phone and turnon your Windows CE device (ifthey’re not already on).

If your Windows CE device isset to connect automaticallywhen attached to your computer, it may attempt tosynchronize when it is attachedto your phone. If this happens,de-activate automatic connection on your WindowsCE device.

Installing the Wireless WebConnection Card Drivers

1. Turn on your Windows CEdevice.

2. Establish an active connectionbetween your Windows CEdevice and your PC using theWindows CE synchronizationcable.

3. Insert the Wireless WebConnection Card InstallationCD into the CD-ROM drive onyour PC.

4. Select Run from the Startmenu. Type d:\setup (use thedrive letter of your CD-ROMdrive). Follow the instructionson your screen.

5. Click OK when you see themessage “ApplicationDownloading Complete.”


7. If your service provider gaveyou special instructions forconnecting to their service(such as IP, DNS, or WINSaddresses), modify your newconnection’s properties.

If it did not, go to step 10.

8. Click TCP/IP Settings tomodify connection properties.

Setting up a New Connection onyour Windows CE Device

1. Select Programs/Communication from theStart menu on your WindowsCE device.

2. Select Remote Networking orConnections.

3. Double-click Make NewConnection.

4. Type a name for the connection. For this example,we’ll use “Sprint PCS Data.”

5. Select Dial-Up Connectionas your connection type andclick Next.

6. Type or select (if available)Hayes Compatible on COM1as your modem.


12. Click Next.

13. Enter the phone number foryour service provider and clickFinish.

Your connection is ready to beused.

9. Set the options in this screenaccording to the instructionsfrom your service provider. Ifyou have no instructions forthese options, set the optionsas shown here.

10. Click the Name Servers tab.

11. Following your serviceprovider’s instructions, setDNS and WINS addresses.When done, click OK to contin-ue.

If you don’t have specialinstructions from your serviceprovider, or don’t know what todo with this screen, select theServer-assigned addressescheck box and click OK.


Note

By deleting the

area code,

Windows CE will

dial all calls with

the area code plus

the phone number.

That way, no

matter where you

take your

Sprint PCS Phone,

you can choose

“My Sprint PCS

Phone” as the

location and the

dialing pattern will

be correct.

4. Note the phone number shownon your screen. Depending onyour Dial Properties, this num-ber may or may not be correctfor dialing with yourSprint PCS Phone, particularlywith regard to the area codeand dialing prefix (such as 9).

Changing Dial Properties

In the example below, the numberis incorrect because it’s precededby a 9, which is the dialingpattern for “My Office.” In thenext few steps, you can set yourDial Properties to make callingfrom your Sprint PCS Phoneeasier.

1. Click Dial Properties. TheDialing Properties windowappears.

Connecting to your ServiceProvider on a Windows CEDevice

1. Select Programs/Communication from theStart menu on your WindowsCE device.

2. Select Remote Networking orConnections.

3. Double-click the connectionyou want to use. For thisexample, we’ll use the“Sprint PCS Data” connectioncreated in the previous section.


Note

Don’t worry about

the “T” in front of

the phone number.

5. Set the dialing patterns asshown here.

Type FG in the For Localcalls dial, For LongDistance calls dial and ForInternational calls dial textboxes.

6. Click OK to continue.

Your phone number shouldnow be correct for dialing withyour Sprint PCS Phone.

2. Click New to create a new dial-ing location.

2. Type a name for the new location. In this example, use“My Sprint PCS Phone.”

3. Click OK to continue.

4. Delete the entry for area code(leave it blank) and clickDialing Patterns.


When you see this screen,you’re connected. If you’re having trouble getting properlyconnected, please turn toTroubleshooting on page 139for assistance.

Connecting

1. Type your user name and password as provided by yourservice provider and clickConnect.

The Windows CE device dials.


Internet. Once you have connectedwith your Internet serviceprovider, launch the PocketExplorer to start browsing theweb. Consult your Windows CEuser guide for assistance withusing Pocket Explorer.

Remote e-mail

You can use Windows CE Inbox tosynchronize with MicrosoftOutlook or Exchange on yourdesktop computer. You can alsouse the Windows CE Inbox toaccess Internet Mail (POP3) services, such as that offered bymost Internet service providers.

Uses for your Windows CEDevice and Sprint PCS WirelessWeb Connection

Here are some ways you can useSprint PCS Wireless WebConnection Card with yourWindows CE device.

Remote Synchronization

If you’re like most Windows CEusers, you occasionally connectyour Windows CE device withyour desktop computer for thesynchronization. With Sprint PCSWireless Web Connection Card,you can perform that synchronization using the Sprint PCS Network. The processis the same as with using anyother modem with your WindowsCE device; just replace the ordinary modem with your Sprint PCS Phone. Consult yourWindows CE user guide for assistance with setting up remote synchronization.

Web browsing

Most of the larger “handheld”Windows CE devices comeequipped with Pocket Explorer,which allows you to browse the

Installation - Apple 105

7

Installation for Apple Users

In This Section


u Installing the Sprint PCS Wireless Web Modem

u Modem Configuration

u Remote Access Setup

u Connecting to America Online (AOL) Version 4.0

T his chapter covers installation and operation for

Apple computers.

Installation - Windows CE

Installation - Apple 107106 Installation - Apple

Installing the Sprint PCSWireless Web Modem

1. Double-click the Hard Driveicon on the desktop to open thehard drive.

2. Locate the Sprint PCSPhone file on the desktop.

3. Drag the Sprint PCS Phonefile onto the System Folderin the Hard Drive window.The following dialog boxappears:

4. Click OK. The Sprint PCSPhone modem script has beensuccessfully copied to the prop-er location.

5. Close any open windows.

What you’ll Need

1. An Apple computer runningMacOS 8.6 or higher

2. A wireless Internet-readySprint PCS Phone with anactive, current account.

3. The Sprint PCS Phone modem-script copied from the Sprint PCS Wireless WebConnection CD-ROM to thedesktop.

4. An active account with anInternet Service Provider(ISP).

5. A Remote Access Server (RAS)account with your company toaccess their network. Thisincludes a dial-up phone num-ber, user ID and password.

6. CD-ROM drive

7. The data cable supplied withyour Sprint PCS Wireless WebConnection Card Kit

8. The CD-ROM supplied withyour Sprint PCS WirelessWeb Connection Card Kit


8. In the available modemscripts list, select SprintPCS Phone.

9. Close the Modem dialog box.The “Save changes to the current configuration?” mes-sage appears.

10. Click Save.

Modem Configuration

1. Click the Apple menu icon inthe upper left corner of thescreen.

2. Select Control Panels fromthe Apple menu.

3. Select Modem from theControl Panels submenu.

4. The Modem dialog boxappears.

5. Click Connect via to view alist of available ports.

6. In the available ports list,select the port where yourSprint PCS Phone is connected.

7. Click Modem to view a list ofavailable modem scripts.

Note

If the you turn off

or disconnect the

Sprint PCS Phone,

during a

connection, the

connection is lost.

However, the

Remote Access

window will not be

aware of the

connection loss for

a period of 30

seconds. This is a

Macintosh comput-

er bug and cannot

be modified.


Note

When typing a

phone number,

use hyphens to

separate area

codes and dialing

prefixes.

110 Installation - Apple

Control Strip Enabled

1. Click the Remote Accessicon.

2. Select Connect from theRemote Access menu.TheSprint PCS Phone begins connecting to the specified ISP.

Control Strip Disabled

1. Click the Apple menu icon inthe upper left corner of thecomputer screen.


3. Select Remote Access fromthe Control Panels submenu.The Remote Access windowappears.

4. Click Connect. The SprintPCS Phone begins connectingto the specified ISP.

Getting Connected

Make sure the Sprint PCS Phone is on and a strong signal isdetected.

Immediately after the Sprint PCSPhone modem script is installed,the Remote Access windowappears.

1. Click Connect.The Sprint PCS Phone connects.

After the first session, you canmake subsequent connections inone of two ways depending on ifyou have enabled the ControlStrip display.

The Control Strip is usually located in the bottom left portionof the computer screen. It containsa series of icons used to executeprograms or actions. The RemoteAccess icon looks like a machinewith a telephone pole.

Use the following instructions tomake the connection, based on thepresence of the Control Strip.


Connecting to AmericaOnline (AOL) Version 4.0

America Online has a predefinedset of recognized modems. Toaccess AOL using your Sprint PCS Phone as a wirelessmodem connection, you must create a new sign on location. It isonly necessary to complete thisprocess one time.

Note

Configurations are

not case sensitive

and should contain

no spaces and

zeroes. There is

no letter “O”.

Remote Access Setup

1. Click the Apple menu icon inthe upper left corner of thescreen.


3. Select Remote Access fromthe Control Panels submenu.The Remote Access windowappears.

4. Click Options. The Optionsdailog box appears.

5. Click the Protocol tab.

6. In the Use Protocol list, type-or select PPP.

7. Click OK.

7. Click Advanced Settings.

8. Type Sprint PCS Phone in theModem field of the AdvancedSettings dialog box.

9. Type &FE0Q0&C1&D2S0=0S7=60

10. Leave the Attention field set toAT, and the Reset field set to Z.


Note

Do not choose

“Add or change a

modem or other

connection

device.” AOL won’t

properly detect

your Sprint PCS

Phone.

Users who have AOL as their only ISP

1. Double-click the AOL icon onthe desktop to access the SignOn window.

2. Click Setup.

3. Click Expert Setup.

4. Click Add Location in theLocation Setup dialog box.

5. Type Sprint PCS Phone in theName field of the Add Locationdialog box.

6. Click Modem Options.

You should now be able to log onto AOL using the wireless phoneconnection. Be sure Sprint PCSPhone appears in the SelectLocation field.


11. Click OK to accept changesand close the Advanced ModemSetup dialog box.

12. In the Port speed field, select19200 bps.

13. Click OK.

14. In the Connected Using field,select Sprint PCS Phone.

15. Click OK to accept changesand close the Add Locationsdialog box.AOL now displaysthe Add Connections dialogbox.

16. Verify that Add numbersfrom the list of accessphone numbers is selectedand click OK

17. Follow the instructions provided by AOL to locate andassign the correct access phonenumbers.

18. After selecting the access numbers, return to theLocations Setup dialog box.The newly added location islisted in the window alongwith the two access numbers.

19. Click Close to return to theSign On window.


MacOS Troubleshooting

Problem

Remote Access fails to connect tothe PCS Phone.

Solution

u Check all cable connections tothe computer to ensure continuity.

u If the phone is directly connectedthrough USB, restart thecomputer and try again.

u If the phone is indirectly connected through a USB hub orother device, ensure thehub/device has a properlyinstalled device driver andrestart the computer.

u Turn your Sprint PCS Phone offand then back on again. Themodem inside some phones canbe left in a locked state after anunexpected disconnection.

u Verify the settings in the Modemcontrol panel.


Users who have AOL and another ISP

1. Complete the Remote Accesssteps listed on page xxx of thischapter.

2. Double-click the AOL icon onyour desktop to access the SignOn window.

3. Click Setup.


5. In the Location Setup dialogbox, click Add TCP.

6. In the Name field, type SprintTCP Connection.

7. Click OK to accept changesand close the Add TCP/IP dialog box.

8. Click Close to return to theAOL Sign On window.

You can now log on to AOL usingthe wireless phone connection. Besure Sprint TCP Connectionappears in the Select Locationfield.


Problem

A user authorization/authentica-tion error appears when trying to connect to the Internet. TheRemote Access window showsthat I am disconnected so whydoes the Sprint PCS Phone showthe call is still connected?

Solution

u End the call on your Sprint PCSPhone manually.

u The Apple modem script youinstalled provides connectivitybetween your computer and thephone through the RemoteAccess window. However, it doesnot maintain an on-goingcommunication with RemoteAccess.

u Because you encountered a userauthorization/authenticiationerror, Remote Access knows toterminate the connection, butcannot cause the Sprint PCSPhone to disconnect.


If your last connection to theInternet ended unexpectedly,check your Sprint PCS Phone tosee if it still connected. If so,press the appropriate button onyour Sprint PCS Phone to end thecall. Then reconnect.

Problem

Remote Access connects to theSprint PCS Phone and dials the ISPnumber but will not connect to theInternet.

Solution

u Verify all settings in the RemoteAccess control panel.

u Verify all settings in the TCP/IPcontrol panel.

u Make sure the Sprint PCS Phoneis detecting a strong signal.

u If you see an error messagestating:The connection attempt

failed: Error 7117 was

detected.

Check the documentation thatcomes with your Apple computeror the Remote Access ReadMe filefor more information.


122 Installation - Apple Installation - PalmOS 123

8

Installation for Palm OS users

In This Section


u Connecting the Phone to your Palm Device

u Setting up a Modem on your Palm Device

u Using your Palm Device and Wireless Web Connection

T his chapter covers the installation for devices with

the Palm operating system. If you are using a

computer with a Windows 95, Windows 98, Windows

NT, Apple OS or Windows CE operating system, please

turn to the chapter that covers your device type.

Installation - PalmOS 125

Note

If you are using a

Palm V device,

you must set your

modem settings

on your Palm

device to:

Modem: Palm V

Speed: 19,200

Speaker: Off

Flow Ctl: On

Country: Other

String: AT&FX4

Note

Certain models of

Sprint PCS

Phones may

require a software

upgrade to be

wireless Internet-

ready.

124 Installation - PalmOS

5. The data cable adapter sup-plied with your Sprint PCSWireless Web Connection Kit

What You Won’t Need — the Disc

The CD-ROM included with thiskit and the Sprint PCS Dialersoftware are intended for use onlywith Windows 95, Windows 98,and Windows NT computers andare not necessary for using the Sprint PCS Wireless WebConnection with a Palm device.

What you’ll need

1. A device with the Palm operating system

Because the Palm VII organizerworks only with custommodems from Palm Computing,this model is not compatiblewith Sprint PCS Wireless WebConnection.

2. The synchronization or “synch”cable that was supplied withyour Palm device

The synchronization cable isthat which normally connectsyour Palm device with yourcomputer. If you don’t have asynch cable, contact the manufacturer of your devicefor instructions on how toobtain one.

3. A wireless Internet-readySprint PCS Phone

4. The data cable supplied withyour Sprint PCS Wireless WebConnection Kit

The data cable has a 9-pinfemale serial connection on oneend and a customized phoneconnector on the other end.

Note

If you are using a

Palm V device,

you must set your

modem settings

on your Palm

device to:

Modem: Palm V

Speed: 19,200

Speaker: Off

Flow Ctl: On

Country: Other

String: AT&FX4

Installation - PalmOS 127

Note

It is usually not

necessary to turn

off your Palm

device.

Note

Consult the user

guide for your

Palm device if you

are having trouble

with the synch

cable.

126 Installation - PalmOS

Setting up a Modem on yourPalm Device

1. Select Prefs from the mainApplications menu.

2. From the menu in the upperright-hand corner, selectModem.

3. Make the following selectionson the Modem Preferencesscreen, as shown below.

Modem = StandardSpeed = 14,400 bpsSpeaker = OffFlow Ctl = AutomaticString = AT&FX4Dial type = TouchTone

Connecting the Phone to yourPalm Device

1. You may start with your phoneswitch On or Off.

2. Attach the small end of thedata cable to the data port onyour phone.

On most phones, the data port islocated on the bottom of thephone.

3. Attach the data cable adapterto the data cable.

4. Attach the other end of thedata cable adapter to yoursynch cable.

5. Attach your synch cable toyour Palm device. Your setupshould look like this:

6. Turn on your phone and yourPalm device (if they’re notalready on).

Note

Your Palm device

must support

TCP/IP to access

remote networking

and to access the

Internet. TCP/IP is

available starting

with the Palm Pilot

Professional.

Models without

TCP/IP can still

HotSyncTM with a

desktop computer.

Web Browsing

Although a web browser is notincluded as basic software on mostPalm devices, there are commercially available webbrowsers for Palm OS devices thatwill allow you to browse theInternet. And while thosebrowsers don’t have the full-screen, full-color capabilities thatyou get on a laptop or desktopcomputer, they allow convenientaccess to the Web from manyplaces, especially with Sprint PCSWireless Web Connection.

Using the Palm Mail applicationor an additional, third-party e-mail application, you can use yourPalm device with Sprint PCSWireless Web Connection to getyour e-mail.

Installation - PalmOS 129128 Installation - PalmOS

Using your Palm Device andSprint PCS Wireless WebConnection

Here are some ways you can useSprint PCS Wireless WebConnection with your Palmdevice.

Remote HotSyncTM

If you’re like most Palm users, youoccasionally connect your Palmdevice with your computer for syn-chronization. With Sprint PCSWireless Web Connection, you canperform a HotSync using theSprint PCS Network. The processis the same as with using anyother modem with your Palmdevice, just replace the ordinarymodem with your Sprint PCSPhone. Consult your Palm userguide for assistance with settingup remote HotSync.

130 Installation - PalmOS Frequently Asked Questions 131

9

Frequently Asked Questions

Questions. Everyone has questions when receving

a new software. This chapter attemps to answer

questions that frequently arise concerning the Sprint

PCS Wireless Web Connection kit.

Q. Is it OK to end a data or fax call in the same way Iend a voice call — by pressing END or closing theflip on my phone? What if I turn the phone off?

A. Using your phone to end a data or fax call won’tusually cause problems. However, because somesoftware may react poorly, it is recommendedthat you end all calls via your computer software.

Q. What will happen if my battery runs out during awireless web call?

A. The call will end. For this reason you shouldmonitor battery strength levels during data andfax calls.

Q. If the signal is weak, will data transmission slow down?

A. Generally, the speed at which data moves is notaffected by signal strength. However, there maybe times when signal interference requires datato be present, which will increase the overalltransfer time.

Q. If my signal is strong, will data transmission speed up?

A. No. Data transmission at the highest signalstrength levels will be no faster than at lowerlevels.

Frequently Asked Questions 133

Q. Why does my computer sometimes say ‘Connected at19200 bps’ when the phone is only capable of 14400bps?

A. When your computer reports a speed of 19200bps, it is referring to the speed across the cablethat connects your computer with your phone.The speed between your phone and the Sprint PCS Network (and thus the overall system speed) is limited to 14400 bps.

Q. How does my Sprint PCS Phone differ from a standard external modem?

A. Aside from the obvious difference that it’s wire-less, the biggest difference between your Sprint PCS Phone and an ordinary modem isthat there’s no modem in your Sprint PCSPhone — the modem actually resides within theSprint PCS Network. However, to your computer, your phone looks the same as an ordinary 14400 bps external serial modem. Toyou, the important difference is that your phoneis wireless.

Q. Why does the battery seem to last longer sometimes, and not as long other times?

A. Several factors can affect battery life. Low signalstrength will reduce your battery life becauseyour phone must use more power to transmitand receive signals. Also, transmitting data usesmore power than receiving data. So your batterylife will drain faster when you’re transmittingdata than when you’re receiving it.

132 Frequently Asked Questions

Q. What happens to my wireless web calls if I moveout of the Sprint PCS Service Area during the call?

A. The call will be dropped, just as with a voicecall. In some cases, your computer’s softwaremay continue to behave as if the call wereactive, at least for a short while.

Q What happens if I disconnect the data cable in themiddle of a call?

A. Eventually, the call will be dropped. In somecases, your phone and your computer’s softwaremay continue to behave as if the call wereactive, at least for a short while.

Q. Can I use my faster internal modem with my Sprint PCS Phone to place a high-speed wirelessweb call?

A. No. Your Sprint PCS Phone doesn’t function likea wireless wall jack. You won’t be able to useother modems together with Sprint PCSWireless Web Connection.

Q. Can I use Sprint PCS Wireless Web Connectionwhile roaming outside the Sprint PCS Service Area?

A. No. The Sprint PCS Wireless Web Connection iscurrently unavailable while roaming off ournationwide network.


Q. How strong of a signal do I need to use Sprint PCSWireless Web Connection?

A. As long as your phone reports that it is within aSprint PCS Service Area, you may use Sprint PCS Wireless Web Connection with anylevel of signal strength. A good rule of thumb isthat if you can place a voice call where you are,then you can place a data or fax call.

Q. What happens if someone calls me when my phoneis on a wireless web call?

A. While your phone is on a data or fax call, allincoming voice calls will be handled as if yourphone were turned off. Unlike with voice calls,Call Waiting does not function when your SprintPCS Phone is on a data or fax call.

Q. How can I receive a fax?

A. To receive a fax, you must use your phone’smenus to set up the phone to receive an incoming fax call. Note that when your phone is awaiting an incoming fax call, it cannot receivevoice calls.

Q. Is there actually a modem in my phone?

A. No. The modem is located within the Sprint PCSNetwork. But to your computer, your Sprint PCSPhone looks just like an ordinary modem.


Q. What is a “Service Provider?”

A. A “Service Provider” is anyone that will allowyou to connect to their computer via modem,either as a registered user or as a guest. Someservice providers offer access to limited systems,whereas others, like Internet service providers(ISPs) or companies like America Online, provide broader access to the Internet and theWorld Wide Web. If your company lets you “dial in” to access their servers, then they areacting as a service provider to you.


Q. Why don’t I hear dialing (touch-tone) sounds frommy phone when placing a wireless web call?

A. When using an ordinary modem, you hear dialing (touch-tone) sounds because the modemis placing a call on the traditional analog phonenetwork. When using Sprint PCS Wireless WebConnection, your phone is placing a call on theSprint PCS Network, where it uses digital signals instead of touch tones. It’s the same reason you don’t hear dialing sounds when placing a voice call on your Sprint PCS Phone.

Q. Can I control my phone with AT commands like astandard modem?

A. Yes. Your Sprint PCS Phone will respond to ATcommands like an ordinary modem.

Q. How can I charge my battery and use the Sprint PCS Wireless Web Connection simultaneously?

A. Some Sprint PCS Phones support separatepower and data connectors. However, mostSprint PCS Phones use the same port for dataand for recharging the battery, which means youcannot connect the battery charger and datacable at the same time. For this reason, we recommend that you monitor your batterystrength levels when using Sprint PCS WirelessWeb Connection. If you need to use the SprintPCS Wireless Web Connection for long periods oftime, you may want to consider acquiring a second battery for your phone.


Troubleshooting 139

10

Troubleshooting

In This Section

u General Troubleshooting

u Blue Kite Optimization Software Troubleshooting


Troubleshooting 141140 Troubleshooting

Problem Diagnosis Recommendation

You have two or Configure yourmore modems set up communicationson your computer software so that itand your software addresses the phone,is set up to use a rather than a differentmodem other than modem.the phone.

Your fax software Disable the “Autois set to “Auto Answer” feature onAnswer” and is your fax software.using the COM port.

The COM port is Refer to your computer’snot enabled. user guide for

assistance on managingCOM ports.

My call fails The phone’s Recharge your phone’simmediately. battery has run out. batter or replace it with

a charged battery.or

I get a CALL Temporary network Try the call again. ‘CALLFAILED message anomaly. FAILED’ usually on my wireless disappears after a secondphone. try. If you still get ‘CALL

FAILED’, power yourphone OFF, then ONagain. If this doesn’tresolve the problem, yourmobile wireless servicemay be down.

My computer The number you Check the area code ofdials but cannot are dialing is long the number you aremake a distance. dialing. You may need toconnection. add a 1 to the number for

long distance.(Continued on next page).


You cannot place Your phone is not Without disconnectinga data call. communicating the cable, turn your

properly with your off, then back on again.or computer.

You cannot place Your phone is not Turn on your phone.a fax call. turned on.

or

Your computer Your phone cannot Using the same phonedoes not communicate with number that you’ve beenrecognize the Sprint PCS using for your wirelessyour phone. Network. web call, try to place a

voice call by dialing thenumber directly from

Your phone does your phone’s keypad. Ifnot respond to the call goes throughAT commands. (you’ll hear “modem

noise” when the othermodem answers), thenyou should be able toplace a wireless webcall. If the voice callwon’t connect, then youwon’t be able to makea wireless web call.

Synchronization Disable or turn off anysoftware for a synchronizationmobile device is software.using the COM port.

Other software is Identify which softwareusing the COM port. is using the COM port

and deactivate it.

The cable from the Check to make sure thatphone to the computer you are using the correctis not correctly cable and check both connected. ends of the calbe for

(Continued on next page). proper connections.



You cannot You have two or more Configure your establish a modems set up on communications softwareconnection with your computer and so that it addresses thethe number the software is using phone, rather than ayou’re dialing. a modem other than different modem.

the phone.

You are dialing the Check the number,wrong number. including the area code.

Contact your serviceprovider to verify thenumber.

You are using a Remove any dialingdialing prefix -- prefixes from the phonesuch as a 9 -- number.before the phonenumber.

The modem you are Contact your servicecalling is out of provider to verify theservice. status of their server and

modems.

You are outside the Raise the antenna on service areas for your phone. If possible,your phone. move to a location within

a Sprint PCS ServiceArea. If you can’t placea voice call from yourcurrent location, thenyou will be unable toplace a Wireless Webcall.

Your user name or Check that you havepassword is entered the proper userincorrect. name and password for

your service provider.

You have entered Check that you havethe wrong domain entered the correct

(Continued on next page). name. domain name.


The modem you are Contact your Internetcalling is out of Service Provider or service. corporate network

support to verify the status of their serverand modems.

My Sprint PCS The call took so long Increase the time-out Phone shows that to establish that the interval on yourthe call is communications communicationsconnected but my software gave up software and try thecommunications (timed out). call again.does not.

You get You were Some software willdisconnected in automatically terminate a call aftermid-session. disconnected due a period of inactivity.

inactivity. Check your softwarefor controls onautomatic disconnect.

You cannot place Your data cable is Check the pins (metala call. damaged. contacts) on either endor or of the cable and/oryour computer Your data cable adapter. If any pinsdoes not adapter is damanged appear bent or out ofrecognize, or line, you may requireyour phone does a new cable and/ornot respond to adapter. ContactAT commands. Sprint PCS for

information on acquiring a replacementcable and/or adapter.

Your phone has not Contact Sprint PCS forbeen upgraded to instructions on handle Sprint PCS upgrading your phone.Wireless WebConnection.

There is a conflict Refer to your computer’swith COM ports and user guide for assistance

(Continued on next page). IRQs. on managing COM ports.



You can’t connect America Online You must connect usingto America does not use Dial- your America OnlineOnline using Up Networking. software, not thethe Sprint PCS Sprint PCS Dialer.Dialer. Consult the Appendix for

help with AmericaOnline.

America Online America Online You must set up yourtells you it cannot automatically America Online softwarecan’t find detect your phone. to work with your phone.your phone. Consult the Appendix for

help with setting upAmerica Online.

The Sprint PCS You haven’t yet Once you have Dialer won’t successfully successfully connected,save your connected. then your user name willuser name. be saved and apear

automatically the nexttime you use thatconnection.

The Sprint PCS You chose to not In the Dial-Up NetworkingDialer doesn’t save your password window, open thesave your for this paticular Dial- connection that’s notpassword. Up Networking saving the password.

connection. Check the box markedSave Password then clickConnect. The SavePassword setting will besaved once you havemade a successful connection.

The Sprint PCS Your phone is not Turn your phone off, thenDialer’s pre-call properly responding turn it on again. Click thecheck tells you to your computer. phone button in thethat the attached Connect window to re-rundevice may not be the pre-call check.Sprint PCS-compatible, but you’ve used thephone before andyour know it’s OK.


Your call fails Your service provider Contact your serviceimmediately after won’t accept low provider.dialing. bandwidth

connections.

Your call fails The phone’s Recharge your phone’sprematurely. battery has run battery or replace it with

out. a charged battery.

You are in a weak Change locations and tryservice area. your call again.

You get a busy Your service Try your call again.signal. provider has no

free lines.

Your call gets Your service Try your call againno answer. provider is not

responding and maybe experiencingnetwork problems.

You experience Your user name or Check your user ID andan authentication password may be password.failure. incorrect.

The Sprint PCS Your Dial-Up Close your Dial-UpDialer won’t Networking window Networking windowmake copies of is open. before trying to makeyour Dial-Up copies of your Dial-UpNetworking Networking connections.Connections.

Two area codes The area code was Open your Dial-Upappear in the improperly entered Networking window. phone number into your Dial-Up Right-click on thewhen you try Networking connection that has theto connect. connection. problem, then select

Properties. Edit thephone number so thatthe area code and telephone numberappear in theirrespective boxes instead

(Continued on next page). of in the same box.



You cannot The phone is not set Follow the instructionsreceive up to receive that came with yourincoming fax incoming fax calls. phone to set up the calls. phone to receive fax calls.

This feature is accessiblevia the phone’s menus.Incoming voice calls maynot be possible in “faxreceive” mode.

Your fax software Set your fax software tois not answering answer after fewer rings.in time. Consult the software’s

user manual for instructions.

You cannot The phone is not Follow the instructionsreceive incoming set up to receive that came with yourdata calls. incoming data calls. phone to receive data

calls. This feature isaccessible via the phone’smenus. Incoming voicecalls may not be possiblein “data receive” mode.

Your communications Set your communicationssoftware is not software to answer afteranswering in time. fewer rings, preferably 0.

Consult the software’suser manual forinstructions.

You cannot You are not Connect again.access your connected to youre-mail. corporate network oror Internet Service you cannot Provider.use your webbrowser.

(Continued on next page).


Parts of the Your custom Windows Open your Control PanelSprint PCS settings for font sizes (select Settings/ControlDialer window or menu sizes are Panel from the Startare missing or preventing the menu), then click theinvisible. Sprint PCS Dialer Appearance tab. Choose

from displaying all “Windows Standard” its contents in its from the Scheme menu small window. to reset all windows to

their default appearance settings. You must exit and then restart the Sprint PCS Dialer forthe changes to take effect.

Your computer There is a conflict Refer to your computer’slocks up or with COM ports manual for assistance oncrashes when and IRQs. managing COM ports.accessing thephone.

Your computer You have two or more Configure your reports that it modems set up on communications softwarecould not find a your computer and so that it addresses thedial tone. the software is using phone, rather than aor a modem other than different modem.you hear dial the phone.tones from yourcomputer.

You cannot Your phone has been Follow the instructionsreceive incoming set up to receive data that came with your voice calls. or fax calls only. This phone to receive voice

can be verified if your calls instead of fax or phone’s display says data calls. This feature is something like “Data usually accessible via theOnly” or “Fax Only” the phone’s menus.

(Continued on next page). on the main screen.



You see random You may have Set your word length,characters on incorrect settings for parity, and stop bits theyour screen. word length, parity, same as the remote

and/or stop bits. modem you are calling.

When dialing You have two or more Configure yourout, you can hear modems set up on communicationsdialing sounds, your computer and software so that itbut can never the software is using addresses the phonemake a a modem other than rather than a differentconnection. the phone. modem.

Your Your call was Terminate your call fromcommunication dropped but your your software and trysoftware shows communication your call again.that the call is software is stillconnected, but waiting before ityour phone gives up on the call.doesn’t.

The phone shows The call took so long Adjust the time-out onthat the call is to establish that the your communicationsconnected but communication software and try youryour software gave up call again.communication (timed out).software doesn’t.

Your phone gets The other modem Various factors candisconnected has hung up. results in a terminatedwhile call. Try your call again.communicating Also check for loosewith another connections between themodem. phone and the computer.

You were Some software willautomatically terminate a call afterdisconnected due to some period of inactivity.inactivity. Check your software for

controls on automaticdisconnect.

You have left the Return to the nearestSprint PCS Service Sprint PCS Service Area.

(Continued on next page). Area.


Your Dial-Up Check that your Dial-UpNetworking settings Networking settings are incorrect. match those provided by

your corporate network support or Internet Service Provider.

Your user name(s) Check that you have and/or password(s) entered the proper userfor your services are name and password forincorrect. your various services,

including e-mail accounts, NT servers and proxy servers.

You have having Your fax application Withing your faxtrouble sending is not set to use application, check thator receiving Hardware Flow Hardware Flow Controlfax calls. Control. is turned On. Consult theor user manual for your faxFax quality software for more specificis poor. instructions.or The modem is not Turn on Hardware FlowFaxes are set to use Hardware Control for the modem.incomplete. Flow Control. To do this:

Select Settings/ControlPanel from the Startmenu.

Double-click Modems toopen the ModemProperties window. Select Sprint PCS Phone from the list and clickProperties.

Click the Connection taband then click Advanced.Select the Use flow control check box and select Hardware (RTS/CTS).

(Continued on next page). Click OK.



When connecting Your Windows CE Disable automaticyour phone to device is set up to connection on yourWindows CE automatically Windows CE device.device, you connect with your Here’s how:get the message computer. The On a widescreen“Status: Phone’s presence (handheld) WindowsConnecting to on the serial port CE device:Host” on your is activating the uClick the Start button.Windows CE connection attempt. uClick Settings.device. uClick Control Panel.

uDouble-clickCommunications.

uClick the PCConnection tab.

uDe-select the “Allowconnection with”check box.

uClick OK.

On a palm-sizedWindows CE device:uClick the Start button.uClick Settings.uClick Communications.

uClick the PCConnection tab.

uDe-select the “Enabledirect connectionsto the desktopcomputer” check box.

uClick OK.

When the checkmarkis removed from thecheck box, you mustmanually initiateconnections betweenyour Windows CE deviceand your desktop

(Continued on next page). computer.


Your mouse You have a serial Refer to your computer’sdoes not mouse and there is user guide for assistancefunction a conflict with COM on managing COM ports.properly.

The installer is One of your COM Use the Windows Devicesearching ports is not Manager to verify thatfor my phone, responding to the all COM ports arebut it gets installer. working properly. Youstuck while may have to disable asearching on a COM port to proceed.different COM Alternatively, if youport. which COM port you are

using for your Sprint PCS Phone, youcan click the Advancedbutton to skip the COMport search.

Every call The Sprint PCS Please call Sprint PCSattempt fails Network is not Customer Care atand my phone allowing your call 1-800-298-0756.says to go through.“disconnected -system abort”.

(Continued on next page).


Connection Errors

An error may occur during a connection as a resultof improperly configured software or hardware.

You may receive any of the following error messages:

u The optimization server is not responding. Pleasecontact your system administrator.

u This version of the software is not compatiblewith the server. Please contact your systemadministrator.

u The optimization server is unable to verify yourlicense. Please contact your system administrator.

u The version of your software is incompatible withyour corporate optimization server. Please contactyour system administrator.

Blue Kite Troubleshooting

Configuration Errors

Errors may occur as a result of the improper config-uration of the software or hardware.

The following error messages may appear in theApplication Error dialog box:

u Blue Kite is unable to start the port controllermodule. Please restart the client and try again.

u Blue Kite is unable to stop the port controllermodule. Please restart the client and try again.

u The Blue Kite port controller module is notresponding. Please restart the client and tryagain.

Resolving a Configuration Error

1. Exit the Blue Kite Optimization software.

2. Restart your computer.

3. Attempt to re-establish a connection.

4. If the error reoccurs, contact your mobile opera-tor or service provider for assistance.

Network Errors

You may occasionally lose contact with the the BlueKite server.

As a result, the Network Error dialog box contain-ing any of the following error messages may appear:

u Blue Kite was unable to start the specified Dial-Up Networking session. The Network access server did not assign an IP address. Please redial.

u Blue Kite was unable to start the specified Dial-Up Networking session. The network system onyour laptop appears to have an error. Pleaserestart the laptop or contact your administrator.

u Blue Kite was unable to start the specified Dial-Up Networking session. The local assigned IPaddress is not reachable. Please redial.

u Blue Kite was unable to start the specified Dial-Up Networking session. The laptop is unable tocontact the mobile network. Please redial.

u The laptop is unable to contact your corporateLAN. Please contact your administrator.

u Your network name server is not reachable.


Resolving Connection Errors

To resolve a connection error due to a misconfigura-tion:

1. Exit the Blue Kite Optimization software andrestart it from the Start menu.

2. If that does not resolve the problem, shut downand restart your computer, and then attempt tore-establish a connection.

3. After trying the first two options, restore yoursettings. Please read “Restoring and LoadingConfiguration Settings” on page xxx of theAppendix.

Server Errors

Occasionally, you may lose a connection with theBlue Kite Optimization software server because oflow signal strength, the server being unavailable, orexcessive amounts of network traffic.

As a result, the Network Error dialog box contain-ing the following error message may appear:

u The optimization server is not responding. Pleaseinform your administrator.

u The Blue Kite server is not reachable. Pleaseinform your administrator.

Resolving Server Errors

See “Resolving Network Errors” on page xxx of theAppendix.

Modem Errors

You may receive error messages that indicate aproblem with your modem or modem configuration.

Resolving a no-modem error

Blue Kite connects your laptop to a network via amobile modem. This error indicates that a mobilemodem is not properly installed on your laptop. TheBlue Kite installer will not allow you to finishinstallation without a modem installed.

1. Click OK to close the error dialog box.

2. Install a modem.

3. Begin the Blue Kite installation process. Pleasesee section “Installing the Blue KiteOptimization software Software” in Chapter 2.

Troubleshooting 157

Please inform your system administrator.

u Blue Kite was unable to contact the optimizationserver. Please contact technical support.

u Network difficulties are preventing the EnhancedDialer Client from reaching the optimization server.

u You are currently in a poor coverage area on themobile network. Please try again later.

Resolving Network Errors

Click one of the following buttons:

Try Again Blue Kite tries to reconnect to the dataoptimization server on the mobile network.

Run Unoptimized Blue Kite tries to bypass theoptimization server to connect to the network.Accessing the network in unoptimized mode resultsin slower web performance.

Disconnect Blue Kite tries to log off from themobile network.

1. To resolve a network error, try exiting Blue Kiteand restart it from the Start menu.

2. If that does not resolve the problem, shut downand restart your computer, and then try to re-establish a connection.

3. After trying the first two options, restore yoursettings.

156 Troubleshooting

Resolving a SIM PUK Lock

When trying to connect through your modem, youmay receive the following SIM PUK Lock dialogbox. This error may be a result of repeatedly typingan incorrect PIN code.

1. Contact your mobile operator.

2. Obtain the PUK unlock code from the operator.

3. Type the PUK unlocking code in the PUKUnlocking Code field.

4. Type a new personal identification number inthe New PIN Code field.

5. Verify your new PIN by retyping your new per-sonal identification number in the Retype PINCode field.

6. Click OK.

Troubleshooting 159

Resolving a Modem Lock

Mobile modems often have locking codes that pre-vent unauthorized use. The code used to unlock themodem is assigned when you bought your modem.A personal identification number (PIN) is theunlock code.

1. Record the Lock Type noted in the Modem Lockerror box.

2. Contact your mobile operator and advise them ofthe lock type.

Resolving a PIN Lock

When attempting to establish a connection throughyour modem, you may receive the following PINLock message:

1. Type your Personal Identification Number (PIN)in the PIN Code field.

2. Click OK.

158 Troubleshooting

Common BlueKite Installation Problems

The installation and upgrade of the Blue KiteOptimization software should proceed smoothly.The most common problems occur when installingBlue Kite on an unsupported system. See page xx ofthis chapter for a list of supported software andhardware.

COM Port Error

When choosing a modem, you may get an errorprompting you to type in a COM port for thatmodem. This only happens if you did not insert orconnect your modem before installation.

If you get this error, you must type the correct portbefore continuing.

1.To determine the correct port, select ModemProperties in the Windows Control Panel.

2. Highlight the modem and click Properties. Itshows the COM port number.

3. Type this in the Mobile Modem field of theDefault Modem dialog box.

160 Troubleshooting Appendix 161

11

Appendix

In This Section

u Setting Up America Online 5.0 for use with your Sprint PCS

Wireless Web Connection

u Setting Up Dial Up Networking

u Making Dial Up Networking Copies

u Sending and Receiving Faxes

u Removing the Wireless Web Connection Card

u Changing COM Ports

u Modem Properties for your Sprint PCS Phone

Appendix 163

Note

The following

applies only to

AOL version 5.0

for PC-compatible

computers. If you

have an earlier

version of AOL,

please contact

AOL to receive

version 5.0. If you

have a version of

AOL later than 5.0,

please contact

Sprint PCS for the

latest setup

procedure.

162 Appendix


4. You’ll probably want to connect to AOL with yourSprint PCS Phone some-times and with a differentmodem at other times. Toaccommodate this, you’lladd a new location. ClickAdd Location.

Setting up America Online®

(version 5.0)

The Sprint PCS Dialer usesWindows’ Dial-Up Networking to place calls. Because AmericaOnline (AOL) does not use Dial-UpNetworking to place calls, youcannot use the Sprint PCS Dialer toconnect to AOL. However, byfollowing the procedure below, youcan set up AOL to work with yourSprint PCS Phone so that you canconnect wirelessly to AOL.

1. Run America Online. If AOLtries to connect automatically,then cancel the connection.

2. From the Sign On screen, clickSetup. The AOL Setup screenappears.

Appendix 165

Note: Do not choose“Add or change amodem or otherconnectiondevice.” AOL won’tproperly detectyour Sprint PCSPhone.

164 Appendix

8. Select the number(s) you wantin the list on the left and addthem to the list on the right.After you’ve added the numbers you want, click Nextor Done.

9. At this point, AOL tries to connect. Cancel the connectionto return to the Sign Onscreen.

5. Type a name for the new location. You can use anyname you want. In thisexample, use “My Sprint PCSPhone.”


7. Type your area code, and clickNext.

Appendix 167166 Appendix

Note

If you don’t know

which COM port

your phone is on,

re-run the

Sprint PCS

Wireless Web

Connection

installer to identify

the port.

line connection) from theConnection Type box and clickNext.

6. Select Generic (HayesCompatible) from the list ofmodems.

7. From the Connected to Portfield, select the COM port towhich your phone is connected.

8. Set the speaker volume to Off,set the port speed to 19200bps, and click OK.

Configuring the Modem

1. Click Setup.

2. In the AOL Setup screen, clickExpert Setup. Sprint PCSPhone appears in the list oflocations on the ConnectionSetup screen.

3. Click the Devices (modems)tab at the top of the list.

4. Click Expert Add.

5. Select Modem (telephone


14. Repeat this step for each numberin the My Sprint PCS Phonelocation. When done, click Closeto return to the Sign On Screen.

To sign on to AOL.

1. From the Sign On screen,select My Sprint PCS Phoneas the location.

2. Click Sign On to connect.Remember to choose the screenname you want and type theproper password.

9. Double-click the first numberunder the “My Sprint PCSPhone” location in theConnection Setup screen.

10. In the Connect using field,select Modem: Generic(Hayes Compatible).

11. De-select the Dial [9] to reachan outside line check box.

12. De-select the Dial [*70] checkbox to disable call waiting.

13. Set the Speed to 19200 bps,and click OK to continue.


4. Select the Communicationscheck box and double-clickCommunications.

5. Select the Dial-Up Networkingcheck box and click OK.

6. Click OK in the Add/Removedialog box and close the ControlPanel.

Setting up Dial-Up Networking

Proper installation of Windows’Dial-Up Networking is necessaryfor the operation of the Sprint PCS Dialer. In case youdon’t already have Dial-UpNetworking installed on your computer, this chapter explainshow to install it.

1. Select Start/Settings from theStart menu on your Windowsdesktop.

2. Double-click Add/RemovePrograms.

3. Click the Windows Setup tab.


Rather than changing your con-nections each time you switchmodems, create “wireless copies"of your connections. The copieswill be the same as the originalsexcept that they will be setup touse your Sprint PCS Phone. You’llbe able to switch modems easilyby selecting the original connection or the wireless copy.

1. Start Sprint PCS Dialer.

2. Select Make DUN copies fromthe Functions menu.

3. Click Make wireless copies ofmy Dial-Up NetworkingConnections.

Making Dial-Up NetworkingCopies

If you normally use Dial-UpNetworking to make calls, youhave several Dial-Up Networkingconnections, one for each comput-er or network that you call.

Each Dial-Up Networking connection is set to use a particular modem, but you maywant to change those modem set-tings to suit your location. When aphone line is nearby, you may prefer to connect using a standardmodem. When wireless, you canuse your Sprint PCS Phone.


Using WinFax PRO® 10.0 with yourSprint PCS Phone

1. From the Windows Startmenu, open the WinFax PROProgram Setup.

2. Double-click Modems andOther Fax Devices.

3. If the warning “No activemodem selected” appears, clickOK to continue.

4. In the Modem and Other FaxDevices Properties window,click the checkbox in theActive column next to Sprint PCS Phone. You areasked whether you want to runthe WinFax modem configura-tion wizard.

5. Click Yes.

6. IMPORTANT: Although thenext screen instructs you tomake sure your modem is connected to your computer,disconnect your Sprint PCSPhone from your computer.This prevents WinFax fromimproperly detecting thephone.

7. Click Next to start the modem

Sending and Receiving Faxes

If you want to send or receive afax, it’s not necessary to use theSprint PCS Dialer. But you canstill send and receive faxes viayour Sprint PCS Phone using faxsoftware.

There are a variety of fax applications available forWindows computers. Their setupcan be tricky, especially whenworking with alternative modemssuch as a Sprint PCS Phone. Forthat reason, we strongly suggestthat you closely follow the appropriate setup instructions.

To receive a fax via your Sprint PCS Phone, you’ll have to prepare your Sprint PCS Phonefor an incoming (mobile-terminated) fax call. You can dothis by using your menus on yourSprint PCS Phone. Because theparticular method varies frommodel to model, please consult theuser guide that came with yourSprint PCS Phone to learn how toprepare for incoming fax calls.


the “initialize at” speed to19200 bps. It is unecessary tochange the COM port setting.

14. Click the Fax tab and typeAT+CMUX=2 in thesecond initialization stringsequence.

15. Change the Flow control sothat it readsAT+FCLASS=2.0;+FLO=2.

16. Select the Use hardwareflow control check box andclick OK.

17. Click OK to return to theWinFax PRO Program Setupwindow.

18. Click Close to complete thesetup.

You are now able to use your Sprint PCS Phone with WinFaxPRO. Consult the WinFax PRO UserGuide for additional help with usingWinFax PRO.

test. After a minute, the wizard reports “No modem wasfound.”

8. Click Next to continue. Thewizard reports that it was“unable to automatically deter-mine the proper settings foryour modem.”

9. Select CLASS 2.0 Send/Receive Fax/modem andclick Next.

10. Click Finish to exit theModem Configuration Wizard.

11. In the Select Locations forSprint PCS Phone window,select the Cellular (PCS/GSM-Digital) and click OK.You may also place check-marks in other locations. Youare asked whether you want to“configure how this device dialswhen sending faxes.”

12. Click No. A check mark dis-plays in the Active columnnext to Sprint PCS Phone inthe Modem and Other FaxDevice Properties window.Select Sprint PCS Phone andclick Properties.

13. In the Properties window, set


Changing COM Ports

You need to change the COM portif you re-install the Sprint PCSDialer on a different COM port.The software will prompt you ifthis happens.

If you see this screen when youinstall Sprint PCS Dialer, thenyou have to change the COM port.

1. Exit the Sprint PCS Dialer.

2. Select Settings/Control Panelfrom the Start menu.

3. Double click the Modems icon.

4. Select Sprint PCS Phone fromthe Modem Properties dialog box.

Removing the Wireless WebConnection Card

If your mobile computer does nothave a card eject button, you canremove the Wireless WebConnection Card from theCompactFlash slot by gripping theinner edge of the black plasticbezel that runs across the end ofthe card on either side of the cableconnector. The plastic bezelextends slightly beyond theWireless Web Connection Card’smetal surface on the card’s bottomside.

If you are using the Wireless WebConnection Card with theCompactFlash-to-PC Cardadapter, remove the card andadapter from your computer usingthe PC Card eject button on yourmobile computer.

Note

The actual

throughput speed

of your Sprint PCS

Phone is 14400

bps. However, set

your computer to

communicate with

your Sprint PCS

Phone (via the

data cable) at a

speed of 19200

bps.


Modem Properties for Sprint PCS Phone

Maximum speed: 19200 bps

Data compression: none

Compatible with AT commands: Yes

Flow control: Hardware (RTS/CTS)

Data bits: 8 (default)

Parity: None (default)

Stop bits: 1 (default)

Optimal initialization string: . .AT&FE0Q0&C1&D2V1

5. Click Properties.

6. In the Port box, select or typeSocket Digital Phone Card.

7. Click OK.

8. Click OK again.

9. Restart the Sprint PCS Dialer.

You can use the Wireless WebConnection Card to communicate with the Sprint PCS Phone.

Index 183182 Appendix

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Index

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Index 185184 Index

186 Index

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