edunotesThe Newsletter of Education Logistics, Inc.Vol. 5, Issue 1 - Spring 2007

2007 –2008 EDULOG ConferencesConfirmed:Atlantic City, NJ May 14-15, 2007

Atlantic City Hilton Casino ResortBoston and the BoardwalkAtlantic City, NJ 08404Phone: 1-800-257-8677Room Block: $100/nt refer to Edulog

Missoula, MontanaOctober 29-30, 2007

Holiday Inn – Parkside200 South Pattee StreetMissoula, Montana 59802Phone: 406-721-8550Fax: 406-728-3472Room Block: $84.00/nt refer to Edulog

Indianapolis, IndianaJuly 16-17, 2007

Crowne Plaza Hotel123 West Louisiana StreetIndianapolis, Indiana 46225Phone: 317-631-2221Fax: 317-236-7474Room Block: $99.00/nt refer to Edulog

Nashville, TNDecember 3-4, 2007

Double Tree Hotel315 4th Avenue NorthNashville, TN 37219Phone: 615-747-4802Fax: 615-747-4815Room Block: $99.00/nt refer to Edulog

Tentative:EDULOG Annual Conference 2008March 30 – April 2, 2008

Las Vegas, NV

Education Logistics, Inc.3000 Palmer StreetMissoula, MT 59808

As promised at last year’s conference, the firstphase of integrating the Edutracker GPS/AVLsystem with the Edulog routing and schedulingsystem has been successfully completed. SeveralEdulog clients have fully-implemented systemsthat track the district’s entire fleet, and theresults validate our value-added approach totransportation management. Thanks to yourhelp, not only is Edulog the only company withall the required pieces (routing and schedulingsoftware, GPS/AVL software, and GPS/AVLhardware) for an integrated GPS solution, weare also the only firm to successfully demon-strate comparative analysis of planned vs.actual routing data and the use of GPS to auto-matically calibrate bus stop times.As many of you know, comparative analysis isthe process of automatically importing Edulogrouting data into EduTracker. With this capabil-ity, you can see much more than just the locationof buses—you can tell which buses are runningearly or late anddetermine when abus either skips astop or makes anunscheduled stop.EduTracker allowsyou to manage byexception and focusattention only onunplanned or unex-pected situations.With EduTrackerStop Editor, muchof the tedious butnecessary work ofediting times at busstops can be elimi-nated. As a bus makes a run, EduTracker auto-matically records and stores the actual time ateach stop, which might vary considerably from

the stop time stored in the routing and schedul-ing system. With Stop Editor, all that’s needed toupdate your planned routing data is to selectany or all of the stop times recorded byEduTracker. The system will then automaticallypass those times to the routing and schedulingsystem. This not only effortlessly increases theaccuracy of your Edulog system, it also makesoptimization that much easier to accomplish.Stop Editor can also validate the exact locationof bus stops and eliminate the inaccuracy inher-ent in all mapping systems based on propor-tional positioning along an address range.Now that the comparative analysis and StopEditor functions are complete, we will be fur-ther enhancing the interactivity betweenEduTracker and the routing and schedulingsoftware (Edulog.nt, ntASP, and ePTS). At thisyear’s conference, EduTracker Run Editor willbe unveiled. As one of the exciting capabilitiesof this new product, Run Editor lets you auto-

matically replace orcreate the plannedstop sequences of arun with the actualsequencing of stopsrecorded by theGPS/AVL. Thisachievement isanother milestonein our goal of trans-forming routingmanagement sys-tems and makingthe vision of GPS-based routing areality.Recording when

and where students enter and leave a bus isanother fundamental capability of EduTracker,

Contents:

edunotes is publishedbiannually by

Education Logistics, Inc. We welcome your input.E-mail:newsletter@edulog.com Phone: (406) 728-0893 ext. 2139Street Address:Education Logistics, Inc.3000 Palmer StreetMissoula, MT 59808

GPS System DevelopmentsGPS System

page 1Improving Efficiency

page 2Meet the Staff

page 3Our New Database

page 4Daylight Savings

page 4Top 10 Questions

pages 5Our New Web Site

page 7

“GPS System” continued on page 6Find up to date info at www.edulog.com/events.html

edunotes The Newsletter of Education Logistics, Inc.

Spring 2007 - Page 2 Spring 2007 - Page 7

School districts have a vested interest intransporting their students in a safe,timely, and cost-efficient manner. Inmany cases school administrators andtransportation directors are not fullyaware of the tools, technology, and man-agement processes that may be of valueto their transportation operation. Striv-ing for cost-efficiency in a time of restric-tive budgets. and expanding operatingcosts is paramount. We can help educatepersonnel on the different methods avail-able using the Edulog’s Total SolutionProvider approach.Management ProcessesTransportation Operational Assessment:A senior staff member is on-site and con-ducts individual interviews, group meet-ings, and observations of the operation inreal time and searches for the processesthat are not working as well as theycould. The focus is far reaching; withattention paid to individuals and groupsthat make up departments or divisions.We also look at the transportation data,hardware, field trips, and the fleet main-tenance systems.Policy ChangesUsing the Edulog tools, we can analyzethe efficiency of your transportation andplanning systems, then make the neces-sary changes. Such policy changes can bewide-spread and may include consoli-dating stops, adjusting school bell times,and changing boundary perimeters, tomention a few. Each of these changes car-ries a cost and benefit. Edulog providesall the tools needed to evaluate the costsand benefits in a timely manner, thenimplement the solution. We can consolidate stops in many ways,based on the needs of your district. Youmay want to explore moving all of thedistrict stops that are not home-based tothe nearest safe corner. This not onlyreduces the number of stops, but alsodecreases loading time and the total timerequired to complete affected routes.This typically lowers the total miles trav-eled, as well as fuel and vehicle serviceexpenses.We can adjust school bell times based onlimits acceptable to your district. Thismay allow you to reduce the number ofbus routes required to transport yourstudents. Moving bell times by just five

to fifteen minutes can yield impressiveresults. Of course, there is a cost inadjusting bell times as well, but havingthis analysis will allow you to make aninformed decision.Boundary changes can take on multipledimensions, but changing the walkingdistance limits can have the largestimpact on efficiency. Modifying bound-aries and calculating the student popula-tion is the first step in this process. Usingour software that integrates transporta-tion and planning into a single system,we can apply boundary changes directlyto the routing data.Transportation ChangesWhen examining current runs toimprove efficiency, we often categorizechanges into two levels: low-impactchanges, and large-impact changes. Thisimpact applies to both the transportationstaff and the clients they serve. An exam-ple of a low-impact change would be toresequence the stops that a vehicle ser-vices. Over time, stop additions and dele-tions mount up, but stop sequencesaren’t always re-evaluated when routesare modified. We can resequence stopsbased on street speeds, travel directionsand restrictions to reduce route timesand mileages. We consider this a low-impact chance, since the routes are ser-vicing the same stops.Larger-impact changes include thesestop sequence improvements, but wealso examine whether stops would bebetter on different routes. We can createroutes that service the stops more effi-ciently, taking into account stop loads,vehicle capacities, and time consider-ations. This can significantly reduce thetime, mileage, and even the number ofvehicles required. This is a larger-scaletype of change, since a bus may stop atdifferent locations and take a differentpath. This can also impact clients andparents, since the student’s stop and busmay change.We can also enhance the use of your fleetby maximizing the use of individualvehicles, allowing you to use fewer vehi-cles. You can create very efficient busroutes if you can make vehicles sit ortravel less. This also allows you to takefull advantage of the new school belltimes and create more efficient, multiple-

tiered routes. If you have made eitherlow-impact or larger-impact changes toruns, those changes can also create a bet-ter routing scenario. You can complete allof these tasks with Edulog’s integratedsystem.Timing OptimizationProperly optimized routes have theimmediate effect of reducing time spentmaking manual adjustments, particu-larly during the first part of a school year.At the basic level, optimized routingimproves time capacity, which is themost complex variable in transportationplanning. Both Time Optimization andCapacity Optimization (discussed later)are greatly enhanced through AVL, or“GPS Rich,” data. You’ll find that thisreal-time information will be invaluablein accomplishing all the objectives men-tioned here.We define time capacity as the time avail-able to complete a given route versus thetime it actually takes (including stops,idling, boarding/exiting, deadheads, andtraffic delays). Route coupling optimiza-tion backed by real-world data from AVLsystems allows transportation plannersto increase time capacity.Over-capacity situations (buses arrivinglate for school) are usually corrected asbest as can be, but identifying unproduc-tive time on a route is difficult to impos-sible without AVL-supplied data. WithAVL information, you can determinewhether a bus sits five minutes or thirtyminutes between runs and if buses arestopped along a route because they areahead of schedule. Obviously, when toomuch time is allocated to a run, there isexcess capacity. This is wasteful in termsof driver pay, fuel expenses, and oppor-tunity costs. Drivers who are paid by thehour may have little reason to mentionthese conditions to planners, so AVL datamay be the only way to identify thisexcess time capacity.If you could use this excess time to formmore optimized routes, the savings canbe substantial. Suppose that, through theuse of AVL data and optimization soft-ware, you determine that a district with a300-route busing plan can consolidatethem into 285 new routes. This wouldreduce vehicle and driver requirements

Improving Transportation Efficiency Edulog’s New Web SiteWe’re pleased to announce that we arestarting development on the new designof our Web site, located at www.edu-log.com. This new design will enable cli-ents and prospective clients to findinformation with greater speed and effi-ciency.

These improvements include more inno-vative search tools, an updated clientforum, a new look and layout, morelinks and easier navigation tools. Someof these new features are already inplace and the others will be addedover the coming months.

Regularly updating our Web site doesmore than just keep our users in-touchand continually coming back. It alsoentices search engines to visit the Website more often for indexing purposes.If they know that the content is con-stantly changing and is relevant toparticular topics, they will check theWeb site regularly for key searchwords.

We looked at a variety of factors whenconsidering the changes to our Website.

Designer – We looked for a designerwith all the necessary Web site imple-mentation skills, including cosmetic andprogramming design expertise, busi-ness knowledge, and site placementexperience. This designer also needed tounderstand Edulog and the transporta-tion industry. We decided to keep thework internal to address all these needs.

Content – We then looked at content.Did we have something new to tell ourclients and prospective clients? We’veattracted people to our site, now how dowe keep them interested? This was criti-cal in deciding on the new design.

Search engines – Many sites are attrac-tive but are difficult to find. Visitors usu-ally don't go through more than three orfour screens of search results to find apotential supplier. When we performeda Google search on the phrase “RoutingSoftware,” Edulog did not come up inthe first few screens.

Layout – Our site needs to be informa-tive and compelling. An attractive siteinterests viewers, making them want tosee more. The layout allows the viewer

to quickly understand the site’s mission.Most users scan rather than read, so weorganized our content into easy-to-readsegments with headings and sub-head-ings.

Ease of Navigation – We needed todesign the navigational structure withthe content and the intended audience inmind. Our viewer should be able to nav-igate to a desired location within two orthree clicks. We will include new links toproducts, services, people, feedback andthe site's main sections.

Creativity – We know that it is excitingto find a site that has something newand dares to be different.

Extra Features – We will enhance oursite with forms, bulletin boards, searchengines, helpful links, possible foreignlanguage areas, download and uploadfeatures, and much more.

Industry Expertise – Many helpful rec-ommendations have contributed to thenew features and new Web site design.

Edulog Products – Our site willinclude the new and refined productline that has made Edulog an indus-try leader for the past 30 years. Theseinclude our Edulog transportationsoftware with integrated Web prod-ucts and optimization features, aswell as our EduTracker product linefeaturing GPS technology and stopand run editors. ePTS has alsoevolved into a very viable solutionfor smaller districts. Field Trip andFleet Pro are perfect additions thathelp make Edulog the total solutionprovider.

Services – The different levels ofASP services for Edulog and ePTS

give our clients the option to choose howinvolved they want our dedicated staffto be in the day-to-day operation of theirrouting system. Our mapping servicesprovide an excellent resource in ensur-ing that geographical data is incorpo-rated into every solution we provide.Demographic and transportation con-sulting services give our clients the pieceof mind necessary to make intelligentplanning decisions.

Be on the lookout for the new andapproved www.edulog.com.

“Efficiency” continued on page 6

edunotes The Newsletter of Education Logistics, Inc.

What is your title at Edulog?

I’m Senior Account Manager.

What brought you to Edulog?

After my career with Laidlaw endedwith an early retirement, I missed theschool bus business after a year or so. Icame to Missoula several years ago inNovember of 1995 to Manage LaidlawPlanning Solutions. It was housed in therear portion of Edulog's building at thattime. I have always believed that Edulogwas a great product and, after talking toHien, returned to Edulog. I now havebeen focusing on the roll out of the GPSEduTracker software and traveling toour customers to listen to their wantsand concerns, then bringing those ideasback to Edulog to enhance our products.The customer knows what they wantand I bring those ideas to Edulog tomake it an even better product line.

How long have you been in the trans-portation/GPS industry?

I’ve been in the transportation industrysince 1969. I started in the truckingindustry with UPS. I moved to the motorcoach industry and was Director ofOperations for Gray Line of Ft. Lauder-dale when I moved to the school busindustry (Laidlaw) in 1990. My firstposition with Laidlaw was a BranchManager for the Hudson, WI location.

What is your background in the indus-try?

While at UPS I was in various depart-ments starting as a delivery driver inRed Hook, NY. I worked my way upthrough various manager positions,including Industrial Engineering, SafetyTraining, Branch Manager, Labor Nego-tiations and Special Assignments in sev-eral expansions in the United States. AtGray Line, I again started as a driver,worked up to Director of Operations inFort Lauderdale, which included thecruise ship transfers, airport transfers,and the general tour business. At Laid-law I started as a branch Manager inHudson, Wisconsin, then moved toBranch Manager in Bartonville (Peoria),Illinois, then Area Manager for CentralIllinois, and finally General Manager ofthe LPS operation in Missoula.

What is your specialty?

My specialty is the routing and planningbusiness in all of my past positions.From the opening of new territories atUPS to the challenges like Super BowlXXIII at Gray Line and the challenges ofmoving students in the safest and mostcost effective manner, I strive to findnew and innovative ways to accomplishthe tasks of routing and planning.

How have things changed throughoutthe years in this business?

When I first started in the school bus endof my career, computer routing was justreally becoming a standard in the indus-try. The major and about the only playerin the industry was Edulog. Joe O'Dell

actually trained me at one of the earlyLaidlaw installations in Bartonville, Illi-nois. The industry has now changed tobring the real world information (GPS/AVL and Student Tracking) into theplanning world. I eventually see the realworld information being our planningtool and database.

What is the most important informa-tion a district should consider whenlooking for a GPS solution?

Do not make a fast decision when pur-chasing. Evaluate what you need now,what you will need in the future, thenlook at the providers in the market. Lookat the means of communications and theimportance of two-way communication.Evaluate the cell versus radio solutionthoroughly. Understand the size of theband width, or “pipeline,” is muchsmaller with radio, and it will limit yoursystem’s capabilities and expansion inthe future, even if it is initially a bitcheaper with no monthly fees. There isno one solution for all school districts.The software needs to be customized towhat you want to accomplish with thesystem. Evaluate all solutions, and edu-cate yourself to ask the right questions ofall vendors so you get the complete pic-ture of what is available. This is a newand changing technology, and severalcompanies will tell you what you wantto hear. You need to ask the right ques-tions, which you can only do if you edu-cate yourself on the technology first.

Meet Edulog’s Staff – Bill Swendsen

Spring 2007 - Page 3Spring 2007 - Page 6

by five percent. Based on an averageannual operating cost of $35,000 per bus,the immediate operational savings in thefirst year would be $525,000. In addition,future reductions in capital costs wouldaccrue because there would be adecreased need for replacement vehicles. Capacity OptimizationRoute timing is a complex problem thatAVL data can help solve, but you canalso combine AVL technology with stu-dent tracking systems to optimize ridercapacity.Without a real-time student trackingcapability, transportation departmentscan use their routing and schedulingsoftware to find out which students areassigned to each bus, but they have noknowledge of who is actually on anygiven bus. Districts often don’t transportall the assigned students because manyof them walk, ride bikes, get taken to

school by parents, or are at home sick.Routers are aware of this underload, butit is difficult to make policy decisionsregarding students assignments withoutspecific ridership data. AVL systems thatinclude student tracking functions canaccurately determine how many stu-dents are on any given bus. Some track-ing systems simply count the number ofpassengers, while others can identifywhich students are on which busthrough the use of electronic bus passesor other recognition technology. In eithercase, you can use real-time passengerloads to make service adjustments “on-the-fly.” For example, you could direct aroute with an unusually small passengerload to pick up the final few stops for abus that has been delayed.But it is the comparative analysis ofplanned versus actual data where youcan achieve the greatest cost savings. Youcan analyze reports to compare and con-trast one or any number of bus runs for

deviations, then reconfigure them toreduce excess rider capacity.It is also possible using student trackingto intentionally assign more students to abus than that bus has seats. As an exam-ple, suppose a bus has an assigned rider-ship of 52 students (the maximumcapacity), but averages only 30. It hasnever carried more than 42 and hasexceeded 38 only twice in the past twomonths. An acceptable amount of excesscapacity might be ten students (52 minus42). This would allow you to assign tenmore students to the bus, provided thenew stops don’t make the run longerthan its allotted time. As with timingoptimization, reassigning students candecrease the number of buses required orallow for the use of smaller vehicles. Inthis time of budget reductions, drivershortages, and increased student popula-tions, optimizing bus capacity should bea required business plan for all schooldistricts.

“Efficiency” continued from page 2

and our student tracking system nowincludes RFID and MDT (mobile dataterminal) functions. As with GPS/AVL,the value of a student tracking systemcan be exponentially increased when it isintegrated with planned routing data.Rather than simply tracking which stu-dents board and exit the bus, you cancompare this information with a list ofstudents assigned to any bus stop. WithEduTracker, you will know instantlywhen a student has exited at anunassigned stop and drivers will knowwhen someone boards a bus who isn’tsupposed to.As a true dispatch tool,EduTracker increases your abil-ity to manage phone calls fromparents and tell them withdetailed accuracy where theirchild is located, if/when theywere picked up or dropped offat their assigned or unassignedstop, and exactly what time thisoccurred. EduTracker studenttracking also increases yourstrategic planning abilities bytelling you how many studentsactually ride the bus comparedto the total number eligible for transpor-tation, or assigned to certain stops.Edulog is also the first when it comes toreal-time, two-way data communication

between the transportation office andbuses on the road. Through our integra-tion of the student tracking system withplanned routing data, transportation andstudent information can be sent out toeach bus and displayed on an MDTwhich the driver can then use to senddata back to the base station. The EdulogMDT solution is especially effective fortracking special needs students: thedriver can simply push a button torecord whether or not a child was pickedup or dropped off—and if not, selectfrom a list of reasons why. Future MDTenhancements will include the ability to

display run directions, color movingmaps, student photographs, and more tothe driver—all especially useful for fre-quently changing bus runs and/or substi-

tute drivers.We’ve also recently begun installing aneffective, affordable solution thatrequires only a cell phone for GPS/AVLtracking which is fully-integrated withplanned routing data. In comparison toother cell phone offerings that have only“standalone” GPS without managementcapabilities, the Edulog solution willallow you to perform comparative analy-sis with your planned routing data.Because cell phone costs are constantlydecreasing, we believe that this optionwill make GPS/AVL tracking and man-agement affordable to almost all of our

clients, and dramaticallyincrease school districts’ under-standing of the value of a cellphone based GPS solution.We’ve come a long ways in thefew years since we introducedGPS/AVL functions, and muchof the credit for this successrightfully goes to our clients.You are the ones who took thetime to tell us of your dreams,expectations, and realities. Youencouraged us when we didthings right, and put in the hardwork to help us when we were

wrong. And with your continued assis-tance, next year’s conference will cer-tainly bring even more features andbenefits to the Edulog community.

“GPS System” continued from page 1

edunotes The Newsletter of Education Logistics, Inc.

Spring 2007 - Page 5Spring 2007 - Page 4

Learning from the Daylight Savings Time Change

TECH UPDATE * TECH UPDATE * TECH UPDATE * TECH UPDATE * TECH UPDATE * TECH UPDATE * TECH UPDATE * TECH UPDATE

By the time you read this article, the jit-ters caused by the changes to the start-ing and ending dates of DaylightSavings Time will have passed (wehope).One aspect that this eventputs into high relief is the neces-sity to keep server and worksta-tion operating systems patched tothe most current level.

Those of you with older operatingsystems – Windows 98, WindowsNT, and even Windows 2000 –either had to pay Microsoft the$4000 fee or find another workaround (except for you lucky peo-ple in Arizona).

Many other programs wereaffected as well: mail servers likeMicrosoft Exchange and others,CRM software, and so on. Fortu-nately, the school transportation indus-try is not in a time-critical business likefinancial industries where the conse-quences of not changing the time accu-rately could be very costly. Still, it is

important that we all work on up-to-date, completely supported hardwareand software.

Of course, the Edulog transportationsoftware was not affected by thesechanges. Like most programs, Eduloggets its data and time information from

the operating system of the machinethat hosts it.

Whenever we talk about patching andupdating operating systems andprograms, another topic springsto mind. That is the necessity ofgood, well-executed backupstrategies and disaster recoveryplans.

At minimum, you should have abackup strategy that 1) allowsyou to restore your Edulogserver from bare metal quicklyand, 2) backs up your Edulogdata daily and keeps a monthlycopy of everything off-site.

Disaster recovery plans can takemany forms. What is importantis that it meet the criteria set byyour school district. If you have

any questions about this topic or anyothers related to the area of hardwareor operating systems, please contactEdulog Hardware Consulting.

Edulog developers are hard at work ona new version of Edulog designed towork with a relational database man-agement system. What will this meanfor our users? Here's a short summaryof what you can expect from thesechanges.

Edulog's current back-end data fileswill be replaced by a Microsoft SQLServer 2005 database. This means ourcustomers will get all the benefits ofusing this advanced database system.

While day to day users might notimmediately notice the changes in Edu-log, there will be many “under thehood” improvements. With SQL Server

2005, Edulog clients will be getting arobust, secure and scalable data storagesystem that is used in mission-criticalapplications around the world.

In addition, users will be able to takeadvantage of all the management toolsdesigned to work with SQL Server.This includes advanced utilities forbacking up, restoring, and recoveringdata files. SQL Server's transaction logsenable unprecedented flexibility whenit comes to those tasks. Ensuring theintegrity of your critical transportationdata has never been easier.

The new version of Edulog will intro-duce some changes to Edulog's current

design. Structurally, all data will bestored in a single database, so therewill be no need of a separate reportingdatabase. This will reduce the numberof maintenance programs that havebeen needed in the past.

Speaking of reports, users will alsobenefit from the move to SQL Serverbecause they will have access to alter-nate reporting packages designed towork with SQL Server. This will allowyou to analyze the transportation dataas never before.

We are sure our clients will be pleasedwith the many improvements this newversion of Edulog will provide.

Edulog – The Next Generation DatabaseThese are the top 10 questions mostcommonly asked of our Software Sup-port Center.

1. I received a “Run failed, not enoughallocated memory” error when auto-generating driver directions in Runs >Graphical.

This indicates bad mapseg files in the\Elt\Live\Server\Dyn folder. CallEdulog Support for assistance inrebuilding these files or restoring themfrom a backup and running geographicmaintenance.

2. I received a “No records found”error after running most Edulogreports.

Run the Dumpall utility in EMU toupdate the report tables.

3. When performing a new worksta-tion installation on an XP machine, Ireceived the error “Unable to estab-lish connection to the server.”

If anyone has installed service pack 2for Windows XP, you may need a regis-try edit fix for this workstation. CallEdulog Support for help with installingthis fix.

4. I received the error message “Can-not locate Microsoft visual FoxProlibrary” when trying to start EdulogReports.

You will need to rerun the Visual Fox-Pro 8 runtime installation.

5. In which folder do I need to placethe student download file for the 10.5upgrade?

You need to place that file in theElt\Live\Server\Dyn folder (orreplace “Live” with whichever dataarea you are working with).

6. I’m getting a “synchronization”error when trying to start Edulog.

This error is due to mismatched files inthe \Elt\Server\Dyn folder. This typi-cally occurs after restoring the incorrectversion of a file from a backup. To cor-rect this problem, you first need to getthe Updatetimestamps.exe andUpdatealltimestamps.exe files. Placethem in the \Elt\Exe\Emu folder, thencreate and run a batch process for theUpdatealltimestamps utility. You mayneed to add an entry for this utility tothe Utils.inf file in that same folder. Youmay also need to run Diagnose andcorrect any problems found after run-ning this utility.

7. When logging into Edulog, I get theerror “Cannot locate the followingfolders: OPT, RPT, RTE, SRO, SIM,TMP.”

Double-check to make sure that thefolders exist and that their locations arelisted correctly in the Eltransservice.cfgfile (or Edulognt.cfg in Elt\Live\Serverfor version 10.5).

8. I received an error indicating thatthe Microsoft Jet Database cannotopen Autostreets.mdb.

This message indicates that theAutostreets.mdb file is already openedexclusively by another user or that youneed specific permissions to open it.This is usually a permissions issue withthe mapped Elt or Users folder on theserver. Your tech may need to take alook at this.

9. When trying to create a stop, run orroute and confirming it, I get the error“unable to confirm, file is full.”

This indicates that the indicated file isfull. You will need to run a batch filecalled Extendfile.bat in theElt\Exe\Emu folder. Call Edulog Sup-port for assistance with this.

10. When logging into Edulog you getthe error “Error loading gis, work-space will not be created.”

This could indicate one of severalthings:

a) If this is only on a workstation, itcould be a bad gisusername or com-puter name or a missing workspacefile. Please call Edulog Support forassistance with this.

b) If this is also occurring on the server,you will need to run the ElSettingsEdi-tor program (you may need to create abatch file for this) to make sure the IPaddress is that of the server or theMicrosoft default, 127.0.0.1.

Top 10 Support Questions