sponsored by · •blueprint sent to the president’s task force • distributed to all members of...
TRANSCRIPT
SPONSORED BY:
Speakers
Jeff Hanscom Shelly Sun, CFE Emma Dickison, CFE Jeff Bevis, CFEVP State Government Relations Founder/CEO President and CEO Co-Founder & CEOInternational Franchise Association BrightStar Group Holdings, Inc. Home Helpers Home Care FirstLight Home Care
PresidentHome Care Association of America’s Board of Directors
Building the Blueprint
• IFA membership spans 300+ different lines of business• Blueprint roughly divided into 9 business verticals• Working groups with each vertical • Worked to identify areas each will need to reexamine
• Enter/exit• Ordering/queuing• Interreacting/transacting
• Franchising is well positioned to implement new safety measures based; model is built on successfully implementing brand standards
Deploying/Evolving the Blueprint
• Blueprint sent to the President’s Task Force• Distributed to all members of Congress and their staffs• Circulated to all 50 Governors and their staffs• Deploying locally as needed across the country • As states continue to reopen in various stages/phases, the Blueprint is meant to be a living document and will be updated as needed • As we learn what is working and what needs refinement, that information will be included
Home Care Industry
• Littler• Operational Recommended Practices• Working GroupBrightStar Care Processes/Standards
COVID-19 Response PackageText “Littler” to 55000 to learn more information about the Toolkit and/or the Home Care Industry COVID-19 Response Package
Return to Work PackageText “Littler” to 55000 to learn more information about the Return to Work Package
1. Temperature and Symptom Screeninga. Legal considerations for on-site screening b. Sample Temperature Screening Protocolc. Sample Notice to Employees Regarding On-Site
Screening Programd. Sample Exclusion Notice – Employeese. Sample Exclusion Notice – Non-Employeesf. Temperature Screening Training Guideg. California Consumer Privacy Act – Notice At
Collectionh. Sample Authorization for Release of Temperature
Screening Resultsi. Sample Temperature Screen Record – Screener
Attestationj. Sample Temperature Screen Log – Temperature
Recording Requirement
2. Safety and Health Guide 3. Safety and Health Policy 4. Appendix D5. Notice of Actual Exposure (as of 05.13.20) 6. Exposure Incident Report Form7. Exposure Log 8. Self-Certification Form – Self-Quarantine, No
Symptoms9. Self-Certification Form – Positive Test, Asymptomatic 10. Self-Certification Form – Positive Test, Symptomatic11. Fitness for Duty (Release to Return to Work) Form 12. Contact Tracing Script
Recommended Operational Protocols –Updates
• Updated Recommended Operational Protocols• New version released May 5, 2020• CDC changed symptoms (which have now changed again!)• CDC extended the home isolation period from 7 to 10 days
• The latest version of the protocols can be found in the Resources box
BrightStar Care
• Communication Cadence• Screening and Segmentation• PPE – Brand Standard and Fulfillment
• $2 million PPE investment• Respirator Program• Legislative Engagement• Business Management Tools
Steps 2-5: Mandatory Respiratory Program for N95 UseAre you willing to work with
patients who are symptomatic and/or have tested positive
for COVID-19?
2. Is Caregiver Immuno-compromised?
3. Medical Evaluation
4. Virtual Live Training .
Return to business as usual andfollow Asymptomatic Protocol
YES NO
NO
YES
PASS
FAIL
Fit for treating symptomatic or positive COVID-19
patientsFollow symptomatic protocol
FAIL FIT TEST
5. In-PersonLive Fit Test
Owner is responsible for sourcing company to perform this*
TRAINING COMPLETE
PASS FITTEST
STAYED FOCUSED ON 3 PRIORITIES• Supporting our franchisees
o Leadership, engagement and collaboration• Continue to provide exceptional care
o Caregiving has been provided through past health crises and pandemicso Providing senior in-home care today has never been more criticalo Securing Personal Protective and other safety equipment o Ongoing Caregiver training with COVID-19 certifications
• Advocate for clients, Caregivers and business modelo Home Care IS Health Careo Take advantage of the IFA tele-town halls with the Representatives in your stateo Take action on Advocacy Alerts!o Current administrative policies do not align with Caregiver retention and
recruitment
WE ARE OPEN! AND HIRING!
• The world we live and work in is different going forward• Leadership, communication and transparency have never
been more important• Focused on ensuring our franchisees had the supplies,
guidance and resources to continue exceptional care for clients and the safety of Caregivers
• Accelerated marketing with a message focused on trust and safety
• Advocacy!
HOME CARE INDUSTRY HAS MEANINGFUL LONG-TERM UPSIDE
Over a 7 week period, the vendor experienced a 50% growth in service inquiries
Advocating for Agencies and Caregivers
• Worked with the IFA, HCAOA and NAHC to coordinate messaging to Congress
• Organized focused advocacy campaignso 24,000 electronic messages from Members during CARES
Act drafting/implementationo 2,000 electronic messages for HEROES Act, and
continuing as Senate deliberates their version, plus physical letters
• Efforts, led by BrightStar, working with Littler and other member organizations succeeded in getting the Department of Labor to include home care in definition of health care
Continuing Congressional Advocacy
5 Points:1. Qualified Immunity2. Enhanced pay for frontline workers3. Essential benefits – child care4. Priority for PPE5. Enhanced support for government programs
(Medicaid and VA)
FirstLight Home Care Examples
• * What has changed?• * Even greater need for communications
• Stay in close touch with EVERY client, family• Continual reassurance for every caregiver• Call series or frequency with owners• Legislative, Financial, PPE and Protocol tracking• Referral sources
FirstLight Home Care Examples
• * What is different since CV-19?• PPE requirements• Reporting mechanism in technology for symptoms PRE-SHIFT• Immediate engagement for all client-facing documents to
electronic platform• Added internal documentation (Littler Toolkit) for client
conditions, caregiver conditions, proper reporting of either for exposures, testing and all employment scenarios
FirstLight Home Care Examples
• * Franchisee Implementation• All recruiting on a virtual basis and mix of in person, virtual for
future• All Training with virtual base + in person final segments• Migration to virtual “Networking Groups” and mix of in person,
virtual for future• Client onboarding process and documentation (paperless)
FirstLight Home Care Examples
• * What is working?• Rise of telehealth (remote patient monitoring)• Greater franchisee engagement• Added guidance and communications• Enhanced infection control protocols (pandemic)
FirstLight Home Care Examples
• * What is not working? • Reliance on pre-CV 19 approaches• Little or low priority on PPE requirements and precautions• “Going It Alone” without the help, information and strength of
industry advocacy efforts
Webinar Questions
Doug MarkPresident, [email protected](801) 456-6107
Working Together to Give Back: BrightStar Care and Franworth Offer PPE to Franchise Communityhttps://community.franchise.org/article/franchising-gives-back/working-together-give-back-brightstar-care-and-franworth-offer-ppe
Stay Informed with FAN!
Text FAN to 52886 for more information and to stay engaged!
