spocto :: npa and data recovery solution
TRANSCRIPT
TM
spocto Confidential | Do Not Forward Without Prior Authorization
ABOUT SPOCTO
Who are we?
A Big Data Analytics Company focused on ‘Individual Consumer Data driven Insights’ on mass scale to significantly enhance effectiveness of business and marketing actions. We provide unique tailored solutions to each client as compared to offering a standard package.
What makes us unique ? Our proprietary algorithms apply machine learning to multiple digital touch-points of 200+ million individual persona sourced from 47+ data sources, and continually curate them to keep it “LIVE”. Thereon, we use trademarked predictive artificial intelligence to draw insights and provide specific recommendations. These unique capabilities allow us to enrich persona data from public domain with not only demographic, but also behavioral & psychographic information on a hyper-personalized scale.
SPOCTOFYING THE DATA THE NEED | THE SOLUTION | THE PROCESS
INSIGHTS TM
spocto Confidential | Do Not Forward Without Prior Authorization
ACTIONABLES PERSONA CURATE ORGANIZE
DATA DEPTH - DEMOGRAPHICS
AGE FAMILY STATUS
GENDER
LOCATION
NATIONALITY
TM spoct
o Confidential | Do Not Forward Without Prior Authorization
DIGITAL TOUCHPOINTS
DATA DEPTH - BEHAVIOR
OTHER TOUCHPOINTS
PREFERRED TIME OF TOUCHPOINTS
EMPLOYEMENT DETAILS
DATA SHARING HABIT
TM spoct
o Confidential | Do Not Forward Without Prior Authorization
DATA DEPTH - PSYCHOGRAPHIC
ATTITUDE
INTEREST OPINION
WORK FAMILY THEMSELVES
HOBBIES
FASHION SOCIAL ISSUE
EVENTS
COMMUNITY
POLITICS
VACATION
FOOD & BEVERAGE
EDUCATION
ENTERTAINMENT
RECREATION
PRODUCTS
TM spoct
o Confidential | Do Not Forward Without Prior Authorization
SPOCTOLOGY - 9 CATEGORY SOURCES THE EDGE THAT DEFINES US
DOCS XLS, PDF, CSV, Email, Word,
HTML,
Plain Text, XML, JSON etc.
MEDIA Images, Videos, Audios, Flash,
Live Streams, Podcast, etc
DATA STORAGE SQL, NoSQL, Hadoop, Doc
Repository, File Systems,
etc
BUSINESS APPS Marketing Automation, CRM, ERP, HR,
Google Docs, Intranets, Portals, Expense
Management, etc
PUBLIC WEB Government, Weather, Traffic,
Census, Wikipedia, IMDB, Public
Finance Stock, etc
SOCIAL MEDIA Twitter, LinkedIn, Facebook, RSS,
YouTube, Quora, Blogs, Slideshare,
Flickr, Instagram, Snapchat etc.
MACHINE LOG DATA Event Logs, Server Data, Applications Logs,
Business Process Logs, Mobile Location,
Mobile App Usage, Clickstream Data, Audit
Logs, etc
SENSOR DATA Fitness Devices, Car Sensors, Road
Cameras, Satellites, Processors in
Vehicles, Video Games, Cable
Boxes, etc
PUBLIC ARCHIVES Scanned Documents,
Statements, Forms, Paper
Archives,
Public Records of Customers, etc
TM spoct
o Confidential | Do Not Forward Without Prior Authorization
MULTI-SOURCE, BIG & SMALL DATA
Multiple-sources
of data - may
require big data
platforms
Connection of data
sources for holistically
understanding
attitudes and
behaviors
phone number
Triangulation of
multiple data sources
to connect story
Actionable insights may be more inferential than exact phone number
TM
spocto Confidential | Do Not Forward Without Prior Authorization
The preceding is intended to
outline our general product
direction. It is intended
for information purpose only, and
may not be incorporated into any
contract. It is not a commitment to
deliver any material, code, or
functionality, and should not be
relied upon in making purchasing
decisions. The development, release,
and timing of any features or
functionality described for spocto’s
products remains at the sole
discretion of spocto.
WE TAKE DATA PRIVACY VERY SERIOUSLY
TM
spocto Confidential | Do Not Forward Without Prior Authorization
WHY US?
When it comes to debt collection and skip tracing, internet is a boon. The amazing amount of
information available, makes it a preferred way to gather intelligence on a person.
With the explosion of social media sites and proliferation of digital computing devices and Internet
access, massive amounts of public data is being generated on a daily basis.
After paying the initial instalments, few customers stop paying the further ones. Either they change
their address and phone numbers or stop reverting to all types of communication. The company
cannot recover money from a consumer you can’t find. To collect on a delinquent account, you must
first locate the customer.
We translate data from non-traditional data sources like their social media profile, browsing patterns,
their phsychography, networks, relationships & behavior into insights about the customer.
Our trademarked machine learning algorithms curates all the digital/social profiles which are linked
with the respective email id’s. Our AI is designed is such a manner which helps us determining their
public location, connections & employment details.
Our Artificial Intelligence keeps looking continuously for many such data points on the internet for the
unrecovered debt profiles.
ROAD TO RECOVERY TO DRIVE MORE PROFITABLE COLLECTIONS
A SCORING STRATEGY IS A COLLECTIONS ORGANIZATION’S BACKBONE:
• With a primitive strategy at play, a collections business cannot
function at its full potential. A sophisticated scoring strategy
however, enables maximum efficiency throughout the entire
recovery cycle.
• An effective scoring strategy acts as a compass, leading you to better
predict which consumers in your debt portfolio have the highest likelihood and ability to pay
The benefits of an effective scoring strategy stretch across the business and allow you to:
• Prioritize inventory to enable smarter decisions throughout the workflow
• Align agent skill with the likelihood of recovery at an individual account level
• Optimize operational efficiency by increasing speed to recovery
• Intelligently allocate fixed and variable expenses
.
CREATING A DATA DRIVEN STRATEGY A BACKBONE WOULD CRUMBLE WITHOUT SUPPORT FROM THE MUSCLES THAT SURROUND IT.
So too would a collections strategy based on
inadequate analytics. Simply put, a strategy is
only as good as the data informing it. With
advanced analytics, you're able to make better
decisions and ultimately find more money quickly,
from the same amount of inventory.
QUARANTINE YOUR
INVENTORY
SORT YOUR INVENTORY WITH YOUR
EXISTING SCORING
MODELS, IF ANY
IMPLEMENT SPOCTO DEBT
RECVOVERABILITY SCORE
SEGMENT INVENTORY
INTO TWENTILES
ASSIGN SKILLED COLLECTION
AGENTS TO THE PROFILES
IMPLEMENTING A DATA DRIVEN STRATEGY
1) QUARNATINE SPECIALIZED INVENTORY: Every portfolio contains specialized segments of inventory important to both compliance and recovery. These should not be included in your general inventory because they require unique collection treatments.
QUARANTINE INVENTORY
BANKRUPTCY
ACTIVE MILITARY
DECEASED
FRAUD INCARCERA
TED
DEBT SETTLEMEN
T
OTHERS
2) ACQUIRE THE SCORE AND RANK YOUR INVENTORY, IF ANY:
On the remaining inventory, you need to score or rank it from the most likely to pay to the least likely to pay
(1-100,000, for example) by using any of your existing credit-based or custom tools, if any.
4) ASSIGN LOGICAL STRATIFICATION Once you have your inventory ranked, the key is to group the data for go-forward strategic and profitability
analysis. In collections, you shouldn’t treat accounts at a singular level—you have to bundle accounts
together to scale your strategy. We recommend sorting inventory by twentile, as 5% is the analytical “sweet
spot” for creating intellectual separation of a score value. If you’re dealing with 100,000 accounts, for
example, you’ll draw your first cut-point after the first 5,000 accounts. Doing this exercise refines the
separation of an analytically valued inventory.
BUNDLE ACCOUNTS
SORT INVENTORY BY TWENTILE AS 5%
IS ANAYLYTICAL SWEET SPOT
5) ALLOCATE SKILLED COLLECTION AGENTS
Put your highest-skilled agents on your most important accounts, both those in which you’ve
reached a right party contact credit-based or custom tools
FUTURE OF COLLECTION: YOUR BUSINESS STRATEGY BUILT AROUND PREDICTIVE ANALYTICS .
1) PRIORITZE INVENTORY by propensity to pay
2) MITIGATE RISKS through less calls, less liability
3) INCREASE PROFILABILITY by collecting more, faster
4) IDENTIFY THE BEST ACCOUNTS
We are amazed by the way, spocto is validating our data. We used to manually search defaulters on internet, by not having the means, it was tiresome & mundane where the levels of accuracy was also questionable. With the help of spocto, not only the accuracy has touch the sky but also has increased our throughput with at least 4X.
PERCY MITHUJI
VP - RARD - KOTAK MAHINDRA BANK
TERMS & CONDITIONS Document assumptions
The information given in this proposal has been checked for accuracy and completeness. However spocto Solutions shall
not be liable for any errors or omission. This document does not form a contract or offer to contract, even though it may
be used as the basis for contractual agreement. The proposal is issued to company for the implementation of spocto
Services.
Limitations
spocto LLP reserves the right to vary the contents of this proposal based on further information and clarification
regarding the scope of work, and will provide company with written notification of any such variations. The prices for
Services are given under the assumption that the general terms and conditions of spocto’s standard agreement apply.
All products or company names are used for identification purposes only, and maybe trademarks of their respective
owners. Throughout this proposal response, the term “solution” refers to and is interchangeable with “approach” or
“system”. Solution is not intended to contractually bind spocto Solutions to “solve” any issues or problems. It is
intended to express the concept that an approach to the project has been well thought out and is the result of the use
of our products, methods and experience. spocto shall not be obligated in any way with respect to this RFP, to provide
any product or services except as set forth in a final written executed agreement.
Segmentation
Your purchase of product licenses does not require you to award any consulting services to spocto Solutions .
Confidentiality
The material contained in this proposal represents propriety, confidential information pertaining to spocto products and
methods. By accepting this proposal, The Times Of India hereby agree that the information in this proposal shall not be
disclosed outside of <<Customer Legal Entity Name>> and shall not be duplicated, used, or disclosed for any purpose
other than to evaluate this proposal internally. Neither this document nor its content may be copied or distributed
outside <<Customer Legal Entity Name>> without the prior written consent of spocto Solutions .
Validity
This proposal and its terms and conditions are valid for 30 days from the date of issue
THANK YOU! [email protected]
WWW.SPOCTO.COM
Bridging Gigabytes
To Gigasmiles......
TM
spocto Confidential | Do Not Forward Without Prior Authorization