SPEECH AUTO ATTENDANT QUICK INSTALLATION GUIDE

Agenda

Chapter 1 - Installing and Licensing Speech Auto Attendant

Chapter 2 - Configuring Speech Auto Attendant

Chapter 3 - Configuring PBX

INSTALLING AND LICENSING

SPEECH AUTO ATTENDANT

Chapter 1

Installation

System Requirements

Panasonic KX-TDE/ NCP/ NS

Operating System – Windows Server 2008, Windows Server 2012

CPU – Intel® Core™ 2 Quad at 2.83 GHz

RAM – 3 GB

HDD – 100 GB free disk space

Installation

Copy the AutoAttendant.exe on the Host PC where it will be installed.

By running the AutoAttendant.exe file you will also install the Poltys SIP

IVR application. All you have to do is to follow the installation wizard.

Licensing

Licensing Speech Auto Attendant

Go to Start | All Programs | Poltys | Poltys IVR menu and choose the Licensing option. The

License window displays.

Click on Copy button in order to copy the Authentication Key into the clipboard.

Licensing

Licensing Speech Auto Attendant (cont’d)

With the purchase of the product from Poltys, an Activation Code is provided to the

Dealer who can use it to activate the license himself or pass it to the end user if the

end-user does the licensing

Go to the Poltys Licensing Portal and validate the license

From any browser go to https://licensing.poltys.com and enter the Activation Code

Enter the Activation Code

Enter Activation Code

Licensing

Licensing Speech Auto Attendant (cont’d)

Enter the Server Authentication Key copied from the Licensing configuration

window

Click on the Get License Button

Licensing

Licensing Speech Auto Attendant (cont’d)

License key is issued

Copy the license key

Licensing

Licensing Speech Auto Attendant (cont’d)

Enter the license received in the Enter New License Key field

Click on the Validate button to validate the license

CONFIGURING SPEECH AUTO

ATTENDANT

Chapter 2

Finding Out Local IP Address

Find out the network IP address of local host computer and write it down for further

reference.

1. Right click on the network icon in the Windows icon tray and select “Open Network and

Sharing Center”

2. Select “Local Area Connection”

3. Click on “Details” button

4. Write down the local IP Address for further reference

Configuring Auto Attendant

1. Double click on the Auto Attendant Config icon on the Windows

desktop.

Speech Auto Attendant supports up to

two languages simultaneously

First language settings

Second language settings

From the server desktop, start the Auto Attendant Config application.

Configuring Auto Attendant

1. Set the call parameters.

4. Click on “Apply” button for changes to take effect.

2. Modify English prompts.

3. Modify French prompts.

Modify the Default Call Parameters (Retry Count and Timeout) if necessary.

Modify Default Languages and the default prompts if necessary.

Configuring Auto Attendant

3. Set the first extension and the number of extensions in

range.

1. Set the PBX IP address and SIP port.

2. Set the local IP address.

5. Click on “Apply” button for changes to take effect.

Speech Auto Attendant connects to Panasonic PBX over a compact range of SIP

extensions.

Configure the first extension and the number of extensions to be used by Auto

Attendant.

4. Set the PBX Type: “NS1000”, “TDE” or “NCP”.

Manually Configure Transfer Extensions

1. Click on “Add” button as many times as needed.

6. Click on “Apply” button for changes to take effect.

2. Fill in “Phone Number” field.

“Digit” is a touchtone

shortcut key that allows

the caller to get quickly

transferred to person/

group

3. Fill in “First Name”, “Last Name” fields.

5. Fill in “Digit” shortcut key if needed.

4. Fill in “Language” field that will be used by Speech Recognition

engine.

Manually add Agents to transfer calls to.

Import Call Transfer Extensions List

1. Click on “Import” button.

Add Agents to transfer calls to by importing from list (CSV file).

4. Click on “Open” button.

2. Select “CSV files” option.

3. Select CSV file.

CSV file format.

Call Transfer List File Format

CSV file header.

1. Fill in the “Phone

Number” to be recognized

2. Fill in the “First Name”

field to be recognized

3. Fill in the “Last Name”

field to be recognized

4. Fill in the “Digit”

shortcut key

5. Fill in the “Language” to

be used by Speech

Recognition

Languages available for

Speech Recognition

engine • English

• French (CA)

• French

• German

• Spanish

• Italian

• English (UK)

CONFIGURING PBX

Chapter 3

Configuring Panasonic IP-PBX

Auto Attendant appliance connects to Panasonic PBX via a compact range of Third party SIP Extensions.

Configure the SIP extensions range to be used with Auto Attendant using Panasonic Maintenance Console.

(1) Install the virtual card for Poltys appliance (Third Party SIP Extensions)

Select “V-SIPEXT32” card on Web-MC. (Setup -> PBX Configuration -> 1.1 Slot ->

Virtual menu)

1. Select V-SIPEXT32

2. Specify the number of cards to be used.

Configuring Panasonic IP-PBX

(2) Select a Registration mode for Poltys appliance (Third Party SIP Extensions)

Select “Manual Mode” on Web-MC.

(Setup -> PBX Configuration -> 1.1 Slot -> Site Property -> Main Tab )

1. Select Manual

Configuring Panasonic IP-PBX

1. Configure a compact range of

SIP extensions.

(3) Configure the extension settings.

“Match the Extension Number and the Password” on Web-MC.

(Setup -> PBX Configuration -> 1.1 Slot -> Port Property of the corresponding V-

SIPEXT32 card )

2. Click on “Apply” button for changes

to take effect.

The Password should

be 1234

Configuring Panasonic IP-PBX

(4) Register the Poltys Appliance to the PBX.

Only connect the Poltys Appliance to the same network with the PBX.

1. Check that the IP address matches the Poltys Appliance one.

THANK YOU!