Special Order OPE Parts & Accessories Self-Service Training Guide

A Quick Reference Guide to Enhancing Customer Satisfaction

Servantage Dixie Sales Inc. 2013, Version 3.1June 2013

250,000+ SKUs from 50+ Brands of Outdoor Power Equipment including major brands: MTD, (MTD, Cub Cadet, Troy-Bilt, White Outdoor), Briggs & Stratton Kohler Husqvarna (Poulan, & American Yard Products). Swisher

Orders Accepted: Online via the Mule, 7-days/week 7-days/week: 877-655-5872 Consumer Direct – Parts Store on

www.tractorsupply.com

In-Stock Orders Shipped Same Day

High Fill Rate

Key Brands Supported: MTD

Huskee

Key Brands Supported: Husqvarna

Rally

Huskee

Key Brands Supported: Engines

Key Brands Supported

Parts Look-Up - 1, 2, 3,4. Step 1:Determine the MANUFACTURER / Brand. Step 2:Determine the MODEL and SERIAL #’s.

Engine Model information is on the Engine. Step 3: Lookup the Part(s)Use the Mule for Part and Accessory Lookup.

Step 4: Place the OrderUse the Mule to place the order Enter the Order in the Store System.

STEP 1: Determine the Manufacturer (OEM/Brand) of the Unit

Step 1: Determine the Manufacturer (OEM)/Brand of the Unit

Determine the Manufacturer and approximate Age of the unit.Typical manufacturers include: Husqvarna Brands: American Yard Products, Husqvarna, Poulan.

MTD Brands: Troy-Bilt, Cub-Cadet, Bolens, Yard-man, Yard machines,

White Outdoor.

STEP 2: Locate the Model and Serial Numbers of the Unit

Step 2: Model & Serial Numbers

Determine the Model and Serial Number for the Unit that requires parts or accessories.The serial number contains internal codes

for date of manufacture and productions location.

Decoding Model & Serial Numbers MTD serial numbers are generally 11

characters in length. A character can be a number,

dash or letter. There are different formats for

Riders, Walk Behind Units, and Handheld Equipment

Each MTD model number contains internal codes for product type, series number, engine size and deck or housing size.

MTD model and serial numbers are typically located under the seat. A typical model # will look like: 139-650-062 or 13a-669f062 Depending on age of the machine, the

deck may have its own model # A typical serial number will look like:

1b253h12345

MTD Models: Riders1 3 A D 7 8 9 G 7 9 0

Product type: 11=push mowers 12=self propelled mowers 13=lawn tractor 14=garden tractor 21=tillers 24=chipper

shedders/vac 31=snow throwers 41=hand held products

Customer Number:063 Lowes Troy-Bilt, 401 Yardman, 790 White, etc.

Sales IndicatorEngine Number / Letter

Deck Size ( F=38 G=42 H=46 P=50 K=54

TransmissionStyle (Hood/Grill)

Frame Size

MTD Models: Walk Behind

1 2 A – 9 7 9 L 4 0 1

Model Type: 11=Push, 12=Self Propelled

Sales Indicator

Two Digit Deck Number

Engine Number / Letter

Customer Number

The model number is typically found on the rear deck on a white or silver label.

MTD Hand-Held EquipmentModel number location varies based on manufacturer and shape of

unit, typically on starter rope housing. Look for white sticker,usually on right side with “PPN” number.

4 1 B Z 8 8 A R 0 7 7

Finished Goods / Model Type Hand-held products)

21 = Tillers, 41 = Handheld, 42 = Reconditioned , 49 = Accessories

Product Type Code Z=Electric Product

Major Version / Iteration (A,B,C,) (A=LA, B=Taiwan etc)

Unique / Sequential Item Identifier = Marketing

Packing Code ( two pack with case)

Customer Number

PPN number

AYP Model Numbers

American Yard Products (AYP) units from Husqvarna have an ID label, typically located under the seat, with: the model number mfg. id # and the serial number.

Typical model # may look like 95189

Typical manufacturer identification # may look like 951890

Typical serial # may look like 04250d360

Other Model Number Formats

Murray/Noma/AM units will have a model and serial # on a plate, typically located on the back of the mower, or under the seat. Typical model number: D3011-0100. Typical serial number: 94052 or 0454.

Murray OEM parts that are still in production are now made by Briggs. For these parts, use the Murray part number, and add“MA” to the end of the part number- to search for “Briggs parts”.

Engine Information

Engine Model, Serial and Type.

Engine information is SEPARATE

from the Equipment.

Briggs & Stratton Engine numbers are located in different places depending on the manufacturer

and engine model.

On Briggs and Stratton Engines you need the Model, Type & Code. The numbers you need look like 303447 1234-01 01061201. The first set of numbers is your Model number - 303447. Below is the Briggs & Stratton engine line with the location shown for each engine.

Just find yours in the picture.

Kohler On Kohler Engines

there is a sticker on the side of the engine containing all the information you need.

You need to get the Model, Spec and Serial numbers to identify a Kohler Engine.

Tecumseh Tecumseh Engines have a

similar sticker as Kohler Engines, with one very important distinction. On Tecumseh Engines you need the Model, Type and Date of Manufacture.

On this following sticker we can identify the Model is OHH55, the Type is 69094E and the Date of Manufacture is 8030 A.

STEP 3: Parts Lookup

Step 3: Parts Look-UpUse the online tools provided on the Mule Part Smart Web & Part Smart Cart

Quick Reference Guides

Supplemental Parts Lists

Store Associates: Contact Servantage Dixie Sales for Special Assistance Phone: 877-655-5872 Available 7-days/week

Email: Service@dixiesales.com

Servantage Dixie Sales Portal on the Mule

Key Sections QUICK REFERENCE GUIDES (NEW)

ORDERING METHODS EXPRESS (NEW) CATALOG

SUPPLEMENTAL PARTS LISTS (NEW)

SERVANTAGE DIXIE SALES NEWS (NEW)

Quick Reference Guides (New!)

Thousands of PDF Formatted Illustrated Parts Lists from multiple manufacturers. Includes items not found in

the ARI/Part Smart Web lookup tool.

Use the search tool to search all images and then enter your order using the express ordering tool.

Illustrated Parts List (IPL)Parts Look-up via Part Smart WebTM

The illustrated parts tool can beutilized to identify Outdoor PowerEquipment parts for customers topurchase through the Mule.

The tool provides schematicdrawings and superseded partsinformation to assist customers inlocating the parts they need.

The schematic drawings can beprinted and given to customers asa guide in re-installing the part oras a sales tool that indicates allparts required for a piece ofequipment.

Once parts are identified, they canbe added to a shopping part andorders can be placed online.

Express orders can be placeddirectly into the shopping cart.

STEP 4: Place the Order

Ordering Online or via Phone

1. Use Customer Provided Information or 

the reference information on the 

Servantage Dixie Sales Portal on the Mule to 

identify the correct part or accessory that will meet the customer’s 

needs.

2. Call Servantage Dixie Sales at 877‐655‐5872 for special 

assistance if needed.

Place the order via the 

Mule.

Two Online Ordering Methods Express Orders via Part

Smart Cart Direct access to the shopping

cart to enter parts and submit an order

Part Smart Web Catalog lookup for major

brands by unit model number, or part number

Direct Link to the Part Smart Shopping Cart from within the Catalog.

Express Orders

Shopping Cart Express Orders

Express Shopping Cart

Select the Type(OEM)

Enter the Part Number

Optional: Click Multiple to Add Parts

Multiple Parts Entry Screen

Summary Screen Appears for the Cart(Retail Price is Displayed)

Select Shipping Method(Retail Prices are Displayed)

Shipping Methods are Required

Enter 7 Digit PO Beginning with an 8

PO Numbers are Required

TSC’s Standard PO Mask Validation

Click to Submit Order(Screen Shows Retail Price and Shipping)Margin on Product = 40%

Order Confirmation via Email

Order Paperwork Shows TSC’s CostOrder Confirmation Screen Shows Retail Price

TSC Order with Store Cost Customer Order with Retail Price

Illustrated Parts List Catalog Search & Order Sent to Shopping Cart

Robust Search Capabilities

Model Search

Part Number Search

Product Line (Retailer) Search

Attribute Search

Model Searches

Enter the Model InformationLAUNCH THE ILLUSTRATED PARTS TOOL FROM THE STORE SYSTEM

CLICK ON THE MODEL TAB

SELECT THE OEM FROM THE DROP DOWN MENU

ENTER A PARTIAL OR FULL MODEL NUMBER

SELECT THE FULL MODEL NUMBER FROM THE SEARCH RESULTS BOX

Select the Model HIGHLIGHT THE PART

CLICK TO SELECT

THE PARTS LIST WILL ROLL TO THE SELECTED PART

CLICK ADD-TO-CART

IN THE POPUP BOX, CONFIRM THE QUANTITY AND CLICK ADD

SELECT SHOPPING CART ON THE TOP MENU BAR WHEN YOU ARE READY TO COMPLETE THE ORDER

Search by Part Number

Enter the Part Information

LAUNCH THE ILLUSTRATED PARTS TOOL FROM THE SERVANTAGE DIXIE SALES PORTAL ON THE MULE

CLICK ON THE PARTS TAB

SELECT THE OEM FROM THE DROP DOWN MENU

ENTER A PARTIAL OR FULL PART NUMBER

SELECT THE FULL PART NUMBER FROM THE SEARCH RESULTS BOX

Determine Where Used

CLICK ON THE PART IN THE SEARCH RESULTS BOX

CHOOSE THE CUSTOMER’S MODEL FROM THE “WHERE USED” PANE

USE THE ILLUSTRATED PARTS DIAGRAM TO SELECT ADDITIONAL PARTS

Identify the PartHIGHLIGHT THE PART IN THE IPL

CLICK THE NUMBER TO SELECT

THE PARTS LIST WILL ROLL TO THE SELECTED PART

CLICK ADD-TO-CART

CONFIRM THE QUANTITY IN THE POPUP BOX AND CLICK ADD

USE THE SHOPPING CART ICON TO COMPLETE THE ORDER

Retailer/Product Line Search

Retailer/Product Line Search

ENABLES THE STORE ASSOCIATE TO SEARCH BY ORIGNIAL RETAIL LOCATION WHERE THE CUSTOMER BOUGHT THEIR OUTDOOR POWER EQUIPMENT.

SCROLL DOWN TO THE RETAILER FOR THE CUSTOMER’S EQUIPMENT

CLICK ON THE RETAILER’S NAME TO DISPLAY DETAILS FOR EQUIPMENT OFFERED BY THE RETAILER

DRILL DOWN TO THE SPECIFIC EQUIPMENT THE CUSTOMER OWNS

Retailer/Product Line Search

USE THE RIGHT PANE TO IDENTIFY SUBASSEMBLY DIAGRAMS AVAILABLE

CLICK ON THE SUBASSEMBLY REQUIRED

THE ILLUSTRATED PARTS DIAGRAM WILL OPEN

Product Line (Retailer) Part Selection

HIGHLIGHT THE PART IN THE IPL

CLICK THE NUMBER TO SELECT

THE PARTS LIST WILL ROLL TO THE SELECTED PART

CLICK “ADD TO CART” AND SELECT ADD WHEN THE QUANTITY SELECTION WINDOW APPEARS

CLICK ON THE SHOPPING CART ICON ON THE MAIN SCREEN TO FINISH THE ORDER

Search by Attributes

PICK AN OEM & ENTER THE ATTRIBUTE SEARCH CRITERIA

USE THE SCROLL BAR TO IDENTIFY ALL OF THE ATTRIBUTES AVAILABLE FOR EACH OEM

CLICK THE SEARCH BUTTON TO LOCATE PARTS THAT MEET THE CRITERIA

Rotary Cross Reference

ROTARY CROSS REFERENCE IS USED FOR ITEMS NOT OFFERED FOR SALE AS OEM BY SERVANTAGE DIXIE SALES.

IN THE OEM DROP DOWN, SELECT ROTARY

ENTER ROTARY OR OEM PART NUMBER IN THE SEARCH BLOCK TO SOLVE FOR THE UNKNOWN PART NUMBER

USE THE ROTARY PART NUMBER OR OEM PART NUMBER TO PLACE THE ORDER

IF ROTARY PART NUMBER IS USED FOR A PART OFFERED AS OEM BY SERVANTAGE DIXIE SALES, SERVANTAGE DIXIE SALES WILL SHIP THE OEM PART

CATALOG -> SHOPPING CARTADD PARTS AND CLICK SHOPPING CART ICON

Parts Picked in Catalog are Automatically Displayed in the Part Smart Cart(Retail Price is Displayed)

Select Shipping Method(Retail Price is Displayed)

Shipping Methods are Required

Enter 7-digit PO Beginning with an 8

PO Numbers are Required

TSC’s Standard PO Mask Applies

Click to Submit Order(SCREEN SHOWS RETAIL PRICE AND SHIPPING)

Order Confirmation Email(Shows Retail Costs)

Order Paperwork Shows TSC’s CostOrder Confirmation Screen Shows Retail Price

TSC Order with Store Cost Customer Order with Retail Price

Consumer Direct OPE Parts Store on www.tractorsupply.com•Orders placed via Parts Store link on www.tractorsupply.com•Part shipped direct to customer•Parts for most brands –Troy Bilt, Cub Cadet, Husqvarna, EHP, Poulan, Murray, Briggs & Stratton, Kohler.•No returns to the store•Toll free consumer direct calls: 866-526-2775