speaking with confidence 080307

1

Speaking with ConfidenceSpeaking with Confidence

Raymond GroganOn behalf of Goodwill Industries of the Southern Piedmont

Your FacilitatorYour Facilitator

2Goodwill Industries

Raymond Grogan –Wachovia, VP and Senior Programs Manager

Joined Wachovia in 1997 and has extensive knowledge and application of Vendor Management programs, Project Management Methodology, Risk Management and Business Processes Improvement. He earned his B.S. in Professional Aeronautics from Embry-Riddle Aeronautical University.


IntroductionsIntroductionsSeq. 1Seq. 1

Purpose: To give you first of several opportunities to Purpose: To give you first of several opportunities to practicepractice speaking in large group at a volume that conveys speaking in large group at a volume that conveys confidenceconfidence

Instructions:Instructions:

1.1. Pair up into groups of 2Pair up into groups of 2

2.2. Take 1 minute to introduce yourself to your partner and learn two things:Take 1 minute to introduce yourself to your partner and learn two things:

First and last nameFirst and last name

One thing your partner likesOne thing your partner likes

3.3. We’ll come back and you’ll introduce your partner to the rest of us at a volume level We’ll come back and you’ll introduce your partner to the rest of us at a volume level that conveys confidence.that conveys confidence.

4.4. Adjusting the volume at which you speak shows confidence—before introducing Adjusting the volume at which you speak shows confidence—before introducing your partner:your partner:

Count 1 – 10 slowly, increasing your volume slightly with each numberCount 1 – 10 slowly, increasing your volume slightly with each number

When done, the rest of us will tell you the volume we want you to use in your When done, the rest of us will tell you the volume we want you to use in your introductionsintroductions

Timing :08


IntroductionsIntroductionsSeq. 1, continuedSeq. 1, continued

Question: How many of you were surprised by the volume Question: How many of you were surprised by the volume others wanted you to speak?others wanted you to speak?

Question: How many of you felt your confidence rise as the Question: How many of you felt your confidence rise as the volume went up?volume went up?

Key Point: Key Point: Most of us find that shifting volume up or down helps Most of us find that shifting volume up or down helps build confidence. Let’s go on…build confidence. Let’s go on…


Purpose of Today’s SessionPurpose of Today’s SessionSeq. 2Seq. 2

How many of you think everyone else looked more confident How many of you think everyone else looked more confident than you?than you?

We always think everyone else is more confident about We always think everyone else is more confident about speaking than we are…speaking than we are… Movie starsMovie stars TV News AnchorsTV News Anchors ExecutivesExecutives

Truth is most people are nervous speaking in front of groups; Truth is most people are nervous speaking in front of groups; we just don’t notice because of techniques they use to help we just don’t notice because of techniques they use to help them look confidentthem look confident

Our purpose today:Our purpose today:To learn and practice techniques that will help you speak To learn and practice techniques that will help you speak confidently and accomplish the results you are seekingconfidently and accomplish the results you are seeking


What We’ll CoverWhat We’ll CoverSeq. 3Seq. 3

Delivering your message with confidenceDelivering your message with confidence

PP33 (Practice, Practice, Practice) (Practice, Practice, Practice)

Improving the content of your messageImproving the content of your message

A chance to apply all the skills to combine good A chance to apply all the skills to combine good delivery with good contentdelivery with good content


Video: Tips for Showing ConfidenceVideo: Tips for Showing ConfidenceSeq. 4Seq. 4

Purpose: To provide you with basic tips for controlling Purpose: To provide you with basic tips for controlling nervousness and showing confidencenervousness and showing confidence

Video: AJ and His Co-workersVideo: AJ and His Co-workers Setting: Copy Center / Mailroom at large companySetting: Copy Center / Mailroom at large company Characters: Characters:

AJ – Operator, nervous about making a team presentationAJ – Operator, nervous about making a team presentation Myra – The bossMyra – The boss Michael – Peer giving advice to AJMichael – Peer giving advice to AJ

As we watch the video, turn to pg 1 of your workbook and pay As we watch the video, turn to pg 1 of your workbook and pay attention to:attention to: AJ’s feelings about speakingAJ’s feelings about speaking Michael’s adviceMichael’s advice How AJ improved during the speechHow AJ improved during the speech


Stop and DiscussStop and DiscussSeq. 4, continuedSeq. 4, continued

How did AJ feel before he gave his speech?How did AJ feel before he gave his speech?

What advice did Michael give AJ that helped him?What advice did Michael give AJ that helped him?

How did AJ improve during the speech?How did AJ improve during the speech?

Key point: Key point: You can get better with every attempt!You can get better with every attempt!


Let Your Confidence ShowLet Your Confidence ShowSeq. 5Seq. 5

Purpose: Summarize the delivery tips Michael gave AJ in Purpose: Summarize the delivery tips Michael gave AJ in previous videoprevious video

1.1. Make eye contact with your listenersMake eye contact with your listeners

2.2. Speak strongly and clearly, using an Speak strongly and clearly, using an even paceeven pace

3.3. Vary emphasis and volume to stress Vary emphasis and volume to stress key pointskey points


Let Your Confidence ShowLet Your Confidence ShowSeq. 5 continuedSeq. 5 continued

Follow along as I demonstrate how these techniques can Follow along as I demonstrate how these techniques can work for you:work for you:

““Grant Grant meme the the serenityserenity to accept the things I to accept the things I

cannotcannot change, change, couragecourage to change the things I to change the things I

cancan and the and the wisdomwisdom to know the difference.” to know the difference.”

What did you see and hear?What did you see and hear?

What was the overall effect?What was the overall effect?


Let Your Confidence ShowLet Your Confidence Show Seq. 5 continued Seq. 5 continued

Key point: Key point: Practice is probably the most important factor in Practice is probably the most important factor in being able to do these techniques. Let’s give it a try…being able to do these techniques. Let’s give it a try…





Small Group PracticeSmall Group PracticeSeq. 6Seq. 6

Purpose: Give you the opportunity to practice making a short Purpose: Give you the opportunity to practice making a short speech in a very low-risk environmentspeech in a very low-risk environment Practice using your voice effectively and making eye contactPractice using your voice effectively and making eye contact 30 – second speech in front of a small group30 – second speech in front of a small group

Refer to pp 2 - 3 in the workbook as we go through the Refer to pp 2 - 3 in the workbook as we go through the instructions for part 1 of this exerciseinstructions for part 1 of this exercise

Instructions—Part 1: Individual Preparation (:02)Instructions—Part 1: Individual Preparation (:02)

1.1. Decide on a practice passage (choose one from workbook or a personal story)Decide on a practice passage (choose one from workbook or a personal story) Nursery rhyme, poem, lyrics to a song, passage from a famous speech, etc.Nursery rhyme, poem, lyrics to a song, passage from a famous speech, etc.

2.2. Decide how you’ll present your selectionDecide how you’ll present your selection Feel free to refer to the workbook while you speak, but pick a place where you can Feel free to refer to the workbook while you speak, but pick a place where you can

stop, look up and make contactstop, look up and make contact Remember, the purpose of this exercise is to practice use of voice and eye contactRemember, the purpose of this exercise is to practice use of voice and eye contact


Small Group PracticeSmall Group PracticeSeq. 6 continuedSeq. 6 continued

Instructions—Part 2: Small Group Presentation (:10)Instructions—Part 2: Small Group Presentation (:10)

1.1. Pair up into groups of 4 or 5 Pair up into groups of 4 or 5

2.2. Your role as the speaker will be to:Your role as the speaker will be to: First, choose an observer from the group (First, choose an observer from the group (use a different observer for each speakeruse a different observer for each speaker)) Give the observer your workbook turned to pg 4 “Give the observer your workbook turned to pg 4 “Letting your Confidence ShowLetting your Confidence Show” ” Please stand as you give your presentationPlease stand as you give your presentation Take no more than 1 – 2 minutesTake no more than 1 – 2 minutes

3.3. Your role as the observer will be to:Your role as the observer will be to: Use speaker’s “Let your Confidence Show” checklist for feedbackUse speaker’s “Let your Confidence Show” checklist for feedback When the speaker uses a particular technique, place a check in the small box next to When the speaker uses a particular technique, place a check in the small box next to

that techniquethat technique When the speaker is finished, return the form to the speakerWhen the speaker is finished, return the form to the speaker

Questions? If not, then lets get started…Questions? If not, then lets get started…

Timing :12

Refer to pg 4 (Refer to pg 4 (Letting your Confidence ShowLetting your Confidence Show) in the workbook ) in the workbook as we go through the instructions for part 2 of this exerciseas we go through the instructions for part 2 of this exercise


Small Group PracticeSmall Group PracticeSeq. 6 continuedSeq. 6 continued

Letting Your Confidence Show ChecklistLetting Your Confidence Show Checklist

Spoke at a volume that was easy to hearSpoke at a volume that was easy to hear

Used voice to emphasize pointsUsed voice to emphasize points

Spoke at an even paceSpoke at an even pace

Made eye-contactMade eye-contact

Said each word clearlySaid each word clearly

Key Point:Key Point: If you’re willing to practice these techniques, you’ll have If you’re willing to practice these techniques, you’ll have greater chance of success and each success builds more confidence.greater chance of success and each success builds more confidence.

Which of the techniques from the checklist / observation form Which of the techniques from the checklist / observation form had the most impact on your listeners?had the most impact on your listeners?


Large Group PresentationsLarge Group PresentationsSeq. 7Seq. 7

Purpose: Give you an opportunity to make your short Purpose: Give you an opportunity to make your short speeches before the large groupspeeches before the large group

Best way to get practice in speaking is to push yourself to do Best way to get practice in speaking is to push yourself to do things that are uncomfortablethings that are uncomfortable

This is one of those opportunities…This is one of those opportunities…

Instructions (:01)Instructions (:01)

1.1. You will have 1 minute per personYou will have 1 minute per person

2.2. Please stand up and face the groupPlease stand up and face the group

3.3. Remember, as you speak:Remember, as you speak:

Make eye contactMake eye contact Speak clearly with even pace and vary volume and emphasisSpeak clearly with even pace and vary volume and emphasis

4.4. Who is willing to go first?Who is willing to go first?

Timing :07


Large Group PresentationsLarge Group PresentationsSeq. 7 continuedSeq. 7 continued

How many of you feel you have improved since the session How many of you feel you have improved since the session began?began?




Key point: Key point: Take every opportunity to consciously use the techniques Take every opportunity to consciously use the techniques in simple conversations. No one will know that you’re practicing.in simple conversations. No one will know that you’re practicing.


Improving What You SayImproving What You SaySeq. 8Seq. 8

Purpose: Present tips for improving the contents of a Purpose: Present tips for improving the contents of a messagemessage

Focus up to now has been on delivery of your message; Focus up to now has been on delivery of your message; however, if content is off, you won’t be successfulhowever, if content is off, you won’t be successful

Three tips for improving the content of your message:Three tips for improving the content of your message: Think like your listenerThink like your listener Arrange your thoughtsArrange your thoughts Keep checking with your listenerKeep checking with your listener

We’ll now watch a video that will help you understand the We’ll now watch a video that will help you understand the importance of these tipsimportance of these tips


Video: Malcolm & Mrs. SingerVideo: Malcolm & Mrs. SingerSeq. 9Seq. 9

Purpose: To show the importance of using 3 tips for improving contentPurpose: To show the importance of using 3 tips for improving content

Video: Malcolm and Mrs. SingerVideo: Malcolm and Mrs. Singer

Setting: Copy Center / Mailroom at large companySetting: Copy Center / Mailroom at large company

Turn to pg 7 of the workbook and follow along as we describe the Turn to pg 7 of the workbook and follow along as we describe the characters: characters:

Malcolm – Interviewing for a job in the copy / mailroomMalcolm – Interviewing for a job in the copy / mailroom Mrs. Singer – Supervisor conducting the interviewMrs. Singer – Supervisor conducting the interview

After the video, you be asked to rate Malcolm’s use of the 3 tips for After the video, you be asked to rate Malcolm’s use of the 3 tips for improving contentimproving content

Think like your listenerThink like your listener Arrange your thoughtsArrange your thoughts Keep checking with your listenerKeep checking with your listener


Stop and DiscussStop and Discuss Seq. 9 continued Seq. 9 continued

On a scale of 1 (low) to 5 (high), rate Malcolm on his use of On a scale of 1 (low) to 5 (high), rate Malcolm on his use of the following the following

Thinking like his listeners?Thinking like his listeners?

Arranging his thoughts?Arranging his thoughts?

Checking with his listeners for understanding?Checking with his listeners for understanding?

What contributed to the low ratings?What contributed to the low ratings?

How would you rate Malcolm on confidence?How would you rate Malcolm on confidence?

What advice do you have for Malcolm next time he What advice do you have for Malcolm next time he interviews?interviews?

Key point: Key point: Before going for a job interview, think about what Before going for a job interview, think about what the interviewer will ask & practice the answers to speak the interviewer will ask & practice the answers to speak confidently.confidently.


Different Perspectives ExperimentDifferent Perspectives ExperimentSeq. 10Seq. 10

Purpose: Raise your awareness of the fact that listeners will Purpose: Raise your awareness of the fact that listeners will have a different perspective based on their experiencehave a different perspective based on their experience

What do you see?What do you see?

Who is right?Who is right?

Timing :02


Different Perspectives ExperimentDifferent Perspectives Experiment Seq. 10 continued Seq. 10 continued

Everyone is right! Everyone is right! Different point of view based on where you are physicallyDifferent point of view based on where you are physically Imagine you are the box when you speakImagine you are the box when you speak

Listeners will interpret what you say based on where they are Listeners will interpret what you say based on where they are mentally and emotionally, rather than physicallymentally and emotionally, rather than physically

As I speak, each of you is hearing and interpreting what I’m As I speak, each of you is hearing and interpreting what I’m saying based on your personal experiencesaying based on your personal experience

What kinds of things affect a listener’s point of view?What kinds of things affect a listener’s point of view?

Key Point: Key Point: Every listener is different because of different Every listener is different because of different experiences—be mindful of those differences when you speakexperiences—be mindful of those differences when you speak


TALK StepsTALK StepsSeq. 11Seq. 11

Purpose: Briefly introduce the four TALK steps in preparation Purpose: Briefly introduce the four TALK steps in preparation for upcoming videofor upcoming video

Turn to pg. 8 of the workbook and follow along as we Turn to pg. 8 of the workbook and follow along as we summarize everything that might help Malcolm…summarize everything that might help Malcolm…

TThink about your listener’s point of viewhink about your listener’s point of view

AArrange your thoughtsrrange your thoughts

LLet your confidence showet your confidence show

KKeep checking for understandingeep checking for understanding


Let’s Take 10Let’s Take 10Seq. 12Seq. 12

10 – minute break10 – minute break

Come back on time—lots to cover…Come back on time—lots to cover…


Video: Gretchen & Mrs. SingerVideo: Gretchen & Mrs. SingerSeq. 13Seq. 13

Purpose: To show a positive view of following the TALK stepsPurpose: To show a positive view of following the TALK steps

Video: Gretchen and Mrs. SingerVideo: Gretchen and Mrs. Singer

Setting: Copy Center / Mailroom at large companySetting: Copy Center / Mailroom at large company

Turn to pg 10 of the workbook and follow along as we Turn to pg 10 of the workbook and follow along as we describe the characters: describe the characters: Gretchen – Interviewing for a job in the copy / mailroomGretchen – Interviewing for a job in the copy / mailroom Mrs. Singer – Supervisor conducting the interviewMrs. Singer – Supervisor conducting the interview

Refer to posted chart “TALK steps” Refer to posted chart “TALK steps” Gretchen will be using the steps during her interviewGretchen will be using the steps during her interview Note the letter of each step highlighted in the lower corner of the Note the letter of each step highlighted in the lower corner of the

screenscreen


Stop and DiscussStop and DiscussSeq. 13 continuedSeq. 13 continued

On a scale of 1 (low) to 5 (high), how would you rate Gretchen On a scale of 1 (low) to 5 (high), how would you rate Gretchen on the following?on the following?

Thinking like her listeners?Thinking like her listeners? Arranging her thoughts?Arranging her thoughts? Checking with her listeners for understanding?Checking with her listeners for understanding?

What contributed to the high ratings?What contributed to the high ratings?

How would you rate Gretchen on confidence?How would you rate Gretchen on confidence?

Who is Mrs. Singer more likely to hire?Who is Mrs. Singer more likely to hire?

Key point: Key point: Before going for a job interview, think about what the Before going for a job interview, think about what the interviewer will ask and practice the answers to speak confidently.interviewer will ask and practice the answers to speak confidently.


Focusing What You SayFocusing What You SaySeq. 14Seq. 14

Purpose: Introduce two key questions to help you plan what Purpose: Introduce two key questions to help you plan what you want to say and how to say ityou want to say and how to say it

Questions to Focus What you SayQuestions to Focus What you Say

What are you trying to accomplish?What are you trying to accomplish?

What’s important to the listener?What’s important to the listener?

Key Point: Key Point: These two questions should always guide what you say. These two questions should always guide what you say.


Video: Problem in the Copy CenterVideo: Problem in the Copy CenterSeq. 15Seq. 15

Purpose: Start you thinking about how to create more effective Purpose: Start you thinking about how to create more effective messagesmessages

Video: Problem in the Copy CenterVideo: Problem in the Copy Center Setting: Copy Center / Mailroom at large companySetting: Copy Center / Mailroom at large company Turn to pg 11 of workbook & follow along: Turn to pg 11 of workbook & follow along:

Janice & AJ – Operators in mailroom/copy centerJanice & AJ – Operators in mailroom/copy center Janice & AJ are having problems getting copy center setup for the Janice & AJ are having problems getting copy center setup for the

day because people begin dropping off work before openingday because people begin dropping off work before opening Janice will talk with Myra (mgr) & then with Mr. Reed (customer)Janice will talk with Myra (mgr) & then with Mr. Reed (customer)

As you watch the video, think about the following questionsAs you watch the video, think about the following questions What does Janice want to accomplish?What does Janice want to accomplish? What’s important to Myra?What’s important to Myra?


Stop and DiscussStop and DiscussSeq. 15 continuedSeq. 15 continued

Half of you answer question 1; the other half, question 2:Half of you answer question 1; the other half, question 2:

1.1. What does Janice want to accomplish?What does Janice want to accomplish? Customers stop yellingCustomers stop yelling Get center ready for openingGet center ready for opening Myra understand and help solve her problemMyra understand and help solve her problem

2.2. What’s important to Myra?What’s important to Myra? Smooth-running centerSmooth-running center High rating on customer surveysHigh rating on customer surveys Happy customersHappy customers

Bottom Line: Myra has things on her mind; Janice has Bottom Line: Myra has things on her mind; Janice has others. Let’s see what we can do to help Janice talk to Myraothers. Let’s see what we can do to help Janice talk to Myra


Card SortCard SortSeq. 16Seq. 16

Purpose: Give you practice in focusing your thoughts to Purpose: Give you practice in focusing your thoughts to achieve more effective messagesachieve more effective messages

Recall from the video that Janice was planning to speak with Recall from the video that Janice was planning to speak with MyraMyra We identified what Janice wants to accomplish and what’s We identified what Janice wants to accomplish and what’s

important to Myraimportant to Myra

Now we’re going to help Janice organize her thoughts in such Now we’re going to help Janice organize her thoughts in such a way that will make it easy for Myra to heara way that will make it easy for Myra to hear

We’re going to work in small groups to give Janice some helpWe’re going to work in small groups to give Janice some help

Let’s get started!!!Let’s get started!!!


Card SortCard SortSeq. 16 continuedSeq. 16 continued

First, let’s look at some guidelines on “First, let’s look at some guidelines on “How to Arrange Your How to Arrange Your ThoughtsThoughts””

1.1. Get your listener’s attentionGet your listener’s attention

2.2. Start with your main pointStart with your main point

3.3. Add details to help your listener understandAdd details to help your listener understand

4.4. Recommend actionRecommend action

Secondly, let’s look at this set of 8 Secondly, let’s look at this set of 8 cards—these contain cards—these contain some of the thoughts running through Janice’s head right some of the thoughts running through Janice’s head right now…now…

Now, let’s turn to page 12 of the workbook and follow along Now, let’s turn to page 12 of the workbook and follow along as we discuss the instructions for the next activityas we discuss the instructions for the next activity


Card SortCard Sort Seq. 16 continued Seq. 16 continued

Instructions (:05)Instructions (:05)

A.A. Divide into groups of 4 or 5; each group will receive one set of 8 cardsDivide into groups of 4 or 5; each group will receive one set of 8 cards

B.B. Refer to “How to Arrange Your Thoughts” guidelines and review the cardsRefer to “How to Arrange Your Thoughts” guidelines and review the cards

1.1. Get your listener’s attentionGet your listener’s attention

2.2. Start with your main pointStart with your main point

3.3. Add details to help your listener understandAdd details to help your listener understand

4.4. Recommend ActionRecommend Action

C.C. Discard 2 of the 8 cards that you consider to be least effectiveDiscard 2 of the 8 cards that you consider to be least effective

D.D. Number each card to show which guideline it corresponds toNumber each card to show which guideline it corresponds to

E.E. Using the masking tape provided, post each card on the wall/flip chart in the order Using the masking tape provided, post each card on the wall/flip chart in the order you’ve decided is bestyou’ve decided is best

Any questions? Then let’s get going…Any questions? Then let’s get going…

Timing :05


Card SortCard Sort Seq. 16 continued Seq. 16 continued

Who would like to volunteer as spokesperson and respond Who would like to volunteer as spokesperson and respond to the following for the group?to the following for the group?

1.1. Review the order that members agreed onReview the order that members agreed on

2.2. Which cards did you decide not to use? Why?Which cards did you decide not to use? Why?

3.3. What did you learn from going through this process?What did you learn from going through this process?

Key Point:Key Point: Because everyone is different, no matter how well Because everyone is different, no matter how well you prepare, sometimes your message will not get through as you prepare, sometimes your message will not get through as intended.intended.

Let’s see what we can do to keep this from happening…Let’s see what we can do to keep this from happening…


Checking for UnderstandingChecking for UnderstandingSeq. 17Seq. 17

Purpose: To emphasize the importance of checking for Purpose: To emphasize the importance of checking for understandingunderstanding To make sure your message gets across correctly, its important To make sure your message gets across correctly, its important

to check-in with your listener to make sure he/she understandsto check-in with your listener to make sure he/she understands

Refer to the following TALK steps as we talk about the final Refer to the following TALK steps as we talk about the final step in the process, “step in the process, “Keep checking for understandingKeep checking for understanding””






Checking for UnderstandingChecking for UnderstandingSeq. 17 continuedSeq. 17 continued

Question: How can you tell if you’re getting your message Question: How can you tell if you’re getting your message across?across?

Question: How many of you have ever gotten a glazed-over Question: How many of you have ever gotten a glazed-over look in response to something you’ve said?look in response to something you’ve said?

Question: How do people usually respond when you ask, “Do Question: How do people usually respond when you ask, “Do you understand?”you understand?”

Key Point: Key Point: People are often reluctant to tell us they understand. People are often reluctant to tell us they understand. Effective speakers know that it is important to check non-verbals, tone Effective speakers know that it is important to check non-verbals, tone of voice, eyes, etc. to make sure your meeting your listeners needs. of voice, eyes, etc. to make sure your meeting your listeners needs. Don’t wait until you finish to find out!!Don’t wait until you finish to find out!!


Applying the TALK StepsApplying the TALK StepsSeq. 18Seq. 18

Purpose: To give you practice in using the TALK steps for a Purpose: To give you practice in using the TALK steps for a situation of your own choosingsituation of your own choosing

Refer to the following TALK steps as we go through the Refer to the following TALK steps as we go through the instructions for giving a short, 1-minute presentationinstructions for giving a short, 1-minute presentation






Applying the TALK StepsApplying the TALK StepsSeq. 18 continuedSeq. 18 continued

Turn to pp 14 – 15 of the workbook and follow along as we go Turn to pp 14 – 15 of the workbook and follow along as we go through instructions for Part 1, Individual Preparation through instructions for Part 1, Individual Preparation

Instructions—Part 1: Individual Preparation (:08)Instructions—Part 1: Individual Preparation (:08)

1.1. Select one of the ideas in your workbook or feel free to come up with one of your ownSelect one of the ideas in your workbook or feel free to come up with one of your own

An accomplishment you would like to describe in a future job interviewAn accomplishment you would like to describe in a future job interview A suggestion for an improvement in the way a task is done at work (either current or A suggestion for an improvement in the way a task is done at work (either current or

past job)past job) A suggestion for an improvement in your organization, school, home or communityA suggestion for an improvement in your organization, school, home or community

2.2. Write down who the listener is and complete the rest of the stepsWrite down who the listener is and complete the rest of the steps

3.3. I’ll give you paper for completing Step A, “I’ll give you paper for completing Step A, “AArrange your thoughts”rrange your thoughts”

Get your listener’s attention (one piece of paper)Get your listener’s attention (one piece of paper)

Start with your main point (one piece of paper)Start with your main point (one piece of paper)

Add details to help your listener understand (three to five pieces of paper)Add details to help your listener understand (three to five pieces of paper)

Recommend action (one piece of paper)Recommend action (one piece of paper)

Timing :22

Any questions? Let’s get started…Any questions? Let’s get started…



Refer to pp. 14 -15 of the workbook as we go through the Refer to pp. 14 -15 of the workbook as we go through the following instructions for completing Part 2following instructions for completing Part 2

Instructions—Part 2: Group Presentation (:08)Instructions—Part 2: Group Presentation (:08)

1.1. Break into groups of 4 or 5Break into groups of 4 or 5

2.2. You will stand and give a 1 to 2 minute presentation to your groupYou will stand and give a 1 to 2 minute presentation to your group

3.3. As each speaker finishes their presentation, get at least:As each speaker finishes their presentation, get at least:

One positive observation from one member of your group andOne positive observation from one member of your group and

One suggestion for improvement from the whole groupOne suggestion for improvement from the whole group

Timing :22



Question: What did you learn from this exercise?Question: What did you learn from this exercise?

Question: What suggestions did you get?Question: What suggestions did you get?

Key Point: Key Point: No matter how well we think we are expressing our No matter how well we think we are expressing our ideas, we can always get better…ideas, we can always get better…


TALK Summary ChecklistTALK Summary ChecklistSeq. 19Seq. 19

Purpose: Help you identify the techniques you want to focus Purpose: Help you identify the techniques you want to focus on in the future by introducing the TALK Summary Checkliston in the future by introducing the TALK Summary Checklist

The checklist is a tool that summarizes all the techniques The checklist is a tool that summarizes all the techniques we’ve discussed todaywe’ve discussed today

As a memory jogger, the checklist is valuable when preparing As a memory jogger, the checklist is valuable when preparing to deliver an important message by providing you:to deliver an important message by providing you: The TALK StepsThe TALK Steps Tips under each TALK stepTips under each TALK step

Turn to pg. 16 of your workbook as we go through the Turn to pg. 16 of your workbook as we go through the checklistchecklist


TALK Summary ChecklistTALK Summary ChecklistSeq. 19 continuedSeq. 19 continued

TThink about your listener’s point of viewhink about your listener’s point of view What’s important to your listeners?What’s important to your listeners? How might your listener benefit?How might your listener benefit?

AArrange your thoughtsrrange your thoughts Get your listener’s attentionGet your listener’s attention Start with your main pointsStart with your main points Add details to help your listener understandAdd details to help your listener understand Recommend actionRecommend action

LLet your confidence showet your confidence show Make eye contactMake eye contact Speak strongly an clearly with even paceSpeak strongly an clearly with even pace Vary your emphasis and volume to stress key pointsVary your emphasis and volume to stress key points

KKeep Checking for understandingeep Checking for understanding Pause to give listener time to think about what you’ve saidPause to give listener time to think about what you’ve said Look for signs that your listener understandsLook for signs that your listener understands Ask questions to check for understandingAsk questions to check for understanding


TALK Summary ChecklistTALK Summary ChecklistSeq. 19 continuedSeq. 19 continued

Take 2 minutes and complete the TALK Summary Checklist Take 2 minutes and complete the TALK Summary Checklist checking off the things you would like to focus on in the checking off the things you would like to focus on in the futurefuture

Timing :02

What are What are youyou going to focus on the next going to focus on the next time you have something important to say?time you have something important to say?

Key Point: Key Point: Having decided what steps and techniques you want to Having decided what steps and techniques you want to focus on is one thing; the important part now is to keep practicing…focus on is one thing; the important part now is to keep practicing…


Insight and ActionInsight and ActionSeq. 20Seq. 20

Purpose: Give you time to reflect on what you’ve learned and Purpose: Give you time to reflect on what you’ve learned and to commit aloud to taking actionto commit aloud to taking action

For the next 10 minutes, we’ll be doing two things:For the next 10 minutes, we’ll be doing two things:

1.1. We’ll be thinking about one insight or idea you’ve gained from We’ll be thinking about one insight or idea you’ve gained from this session andthis session and

2.2. Deciding upon a course of action you plan to take as a resultDeciding upon a course of action you plan to take as a result

Refer to pg 18 of your workbook and follow along as we talk Refer to pg 18 of your workbook and follow along as we talk about the instructions for this next exercise…about the instructions for this next exercise…


Insight and ActionInsight and ActionSeq. 20 continuedSeq. 20 continued

Instructions—Part 1: Individual Preparation (:03)Instructions—Part 1: Individual Preparation (:03)1.1. Using the chart in your workbook, respond to the following:Using the chart in your workbook, respond to the following:

• Describe one insight or idea that you’ve gained from this sessionDescribe one insight or idea that you’ve gained from this session

• What action you do plan to take as a result? What action you do plan to take as a result?

Instructions—Part 2: Stand up and Share (:05)Instructions—Part 2: Stand up and Share (:05)1.1. To sum up today’s session, stand up and share one thing you’ve To sum up today’s session, stand up and share one thing you’ve

learned and one action you plan to take to speak more confidentlylearned and one action you plan to take to speak more confidently

2.2. Don’t forget to speak with confidenceDon’t forget to speak with confidence

3.3. Start your action statements with the words, “ Start your action statements with the words, “ I willI will “ “

Timing :10


Session SummarySession SummarySeq. 21Seq. 21

My turn to listen. First, help me understand what you’ve learned today My turn to listen. First, help me understand what you’ve learned today as I record your responses to the following topics on the flip chartas I record your responses to the following topics on the flip chart

Delivering your message with confidenceDelivering your message with confidence

PP33 (Practice, Practice, Practice) (Practice, Practice, Practice)

Improving the content of your messageImproving the content of your message

A chance to apply all the skills to combine good delivery with good contentA chance to apply all the skills to combine good delivery with good content

Secondly, what are your thoughts about this presentation? How can Secondly, what are your thoughts about this presentation? How can we improve?we improve?

speaking with confidence 080307

Documents

speech goodwill industries

confident goodwill industries

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goodwill industries

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