I

HHITIIBIH UNIVERSITY

OF SCIEFICE FIND TECHI'IOLOGY

Faculty of Natural Resources and Spatial Sciences

Department of Land and Property Sciences

QUALIFICATION(S): QUALIFICATION(S) CODE:

DIPLOMA IN PROPERTY STUDIES 27DPRS

BACHELOR OF PROPERTY STUDIES HONOURS 27BPRS

COURSE NAME: PROPERTY MANAGEMENT COURSE CODE: PPM610$

EXAMS SESSION/DATE: JUNE 2017 NQF LEVEL: 6

DURATION: 3 HOURS MARKS: 100

FIRST OPPORTUNITY EXAMINATION QUESTION PAPER

EXAMINER(S) Mrs E. Teodol

MODERATOR: Mr S. Hayford

THIS QUESTION PAPER CONSISTS OF 5 PAGES

(Including this front page)

INSTRUCTIONS

Read the entire question paper before answering the Questions.

Please write clearly and legibly!

The question paper contains a total of 4 questions.

You must answer ALL QUESTIONS.WPWN!‘ Make sure your Student Number is on the EXAMINATION BOOK(s).

PERMISSIBLE MATERIALS

6. None.

Property Management PPM61OS

Question 1

Case Study

The day has finally come: Mr Kangotue is to assume the position of President of Metro

Manufacturing. Metro is a widely respected producer of high-quality control mechanisms. When

the previous president retired, Kangotue was identified as the likely choice for assuming the post.

He was respected for his competence in the field and for his ability to work with employees at all

levels of operations. Kangotue arrived at work early this morning, not so much to work but to

think. As he sits behind his new executive desk, drinking a cup of coffee, his thoughts go back to

his early days with Metro.

Twenty years ago Kangotue was just a young man right out of college with a degree in Industrial

Management but with no business experience. He was hired as an Assistant Foreman and was

placed immediately on the production line. ”Oh, those were the days”, he thought. ”Seems like

there was a problem that required solving every minute”. Thank goodness for the standard

operating procedures manuals (SOP’s) and for a foreman who was patient enough to answer my

questions, didn’t have to make too many critical decisions then. But surely, l was putting out a lot

of daily fires”.

As the nostalgia influence continues, Kangotue thinks back to the time when he was taken off the

production line and promoted into middle management. ”Things sure did change then", he

thought. As production manager, he had to think further into the future. As a foreman, Kangotue

was primarily concerned with meeting daily production requirements. Now he had to plan weeks

and even months in advance. The human and communication problems remained although it

seems like the reports he had to write were longer. But as he remembers, the major changes

occurred because he had to do more creative thinking. Laughing to himself he thought about the

time he went to the files to pull out on SOP for an unusual problem he had to confront and there

was none. He was frustrated because he had to handle the problem with little assistance. But as

his analytical decision-making and conceptual ability increased, he found himself using his

technical skills less and less.

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Property Management PPM610$

Another cup of coffee provided the stimulus to think about the special promotion he made to

vice-president of planning five years ago. It was a major hurdle in his life because he had been in

heavy competition with five well-qualified managers. He had heard through the grapevine that he

had received the position because he was able to think for himself even through his past training

did not fully prepare him for the demands of the job; he had to learn much of it on his own.

Rather than think months into the future, he is now required to envision years. Grinning, he

remembered that at first he did not realise that there were so many people outside of production

that he had to coordinate activities with. Marketing and finance had to be tied together with

production. His conceptual and decision-making skills continue to increase. A long time ago, the

benefits of the ”good old” SOP’s lost their value. But now, as Kangotue looks at his desk plate

which says ”President” new thoughts run through his mind. A whole new world opens to him

now. He wonders what new requirements will be placed on him. A twinge of fear moves through

his body as the thoughts of the new job take hold.

Given the above case study answer the following questions:

a) Briefly explain the specific skills that Mr Kangotue need to be effective as the president of

Metro Manufacturing? (9)

b) With the aid of a diagram elaborate on how the demands in terms of skills and

responsibility change as a manager progress up the hierarchy of an organisation? (8)

[17]

Question 2

a) Explain Max Weber’s contribution to the Classical Administrative school of thought

approach to management. (12)

b) Briefly explain each of the following four (4) main management functions:

i) Planning (2)

ii) Organising (2)

iii) Direction (2)

iv) Control (2)

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Property Management PPM61OS

c) Explain each of the following three (3) types of leadership styles based on the use of

authority:

i) Autocratic leader (2)

ii) Democratic or participative leader (2)

iii) Free rein leaders (2)

[26]

Question 3

a) As the new property manager of Namibia University of Science and Technology, explain the

four (4) type of plans you will initiate in order to ensure the smooth running of the property

office as well as the organisation. (10)

b) Outline the five (5) logical steps in forming an organisation and elaborate on the six (6)

principles involved. (11)

c) Outline the four (4) advantages and three (3) disadvantage of Functional Departmentation.

(8)

[29]

Question 4

a) Highlight the twelve (12) main duties of an estate manager/officer in an estate comprising

properties for leasing. (5)

b) Outline the three (3) common forms of contracts in estate management. (3)

c) Outline the five (5) common lease covenants (5)

d) Differentiate between ’Planned Maintenance’ and 'Preventive Maintenance’. Give examples

(4)

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Property Management PPM610$

e) Briefly explain the following as applied in property management:

i) Risk Management (2)

ii) Risk Control (2)

f) Discuss the following main types of property management records:

i) Original documentation (2)

ii) Property register (2)

iii) Accounts (2)

[23]

All the best of luck.

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