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First Class Service

I would like to extend my most gratuitous and overwhelming thanks to both the ground crew of Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.

1. It began with our final day in TokyoRegulation IHR (2005) 2nd Edition, World Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)

2. Strategy and Guideline for International Health Regulation (2005) in Bangladesh (http://www.who.int/csr/resources/publicationsRegulation IHR (2005) 2nd Edition, World Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)

Strategy and Guideline for International Health Regulation (2005) in Bangladesh (http://www.who.int/csr/resources/publications, where my parents and I checked out from The Imperial Hotel a Malaysia Airlines at Narita Airp Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.

1. It began with our final day in Tokyo, where my parents and I checked out from The Imperial Hotel and proceRegulation IHR (2005) 2nd Edition, World Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)


Strategy and Guideline for International Health Regulation (2005) in Bangladesh (http://www.who.int/csr/resources/publicationseded to board the Narita Express that will take us from Tokyo to Narita. As we descended our taxi, we stared above at the massive magnificent construct that is the Tokyo Station.

1. Down we went hauling our fi MalayRegulation IHR (2005) 2nd Edition, World Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)


Strategy and Guideline for International Health Regulation (2005) in Bangladesh (http://www.who.int/csr/resources/publicationssia Airlines at Narita Airport for their outstanding and excellent customer service.

1. It began with our final day in Tokyo, where my parents and I checked out from The Imperial Hotel and proceRegulation IHR (2005) 2nd Edition, World Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)

5. Strategy and Guideline for International Regulation IHR (2005) 2nd Edition, World Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)



8. Strategy and Guideline for International Health Regulation (2005) in Bangladesh (http://www.who.int/csr/resources/publicationsHealth Regulation (2005) in Bangladesh (http://www.who.int/csr/resources/publicationsRegulation IHR (2005) 2nd Edition, World Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)

Strategy and Guideline for International Health Regulation (2005) in Bangladesh (http://www.who.int/csr/resources/publicationseded to board the Narita Express that will take us from Tokyo to Narita. As we descended our taxi, we stared above at the massive magnificent construct that is the Tokyo Station.

Down we went hauling our five pieces towards the ticketing area and bought our three tickets. Then we thought that we're ready to go.

1. What we did not know about however, was how the trains work on our destined platform. Some train services inRegulation IHR (2005) 2nd Edition, World Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)



Strategy and Guideline for International Health Regulation (2005) in Bangladesh (http://www.who.int/csr/resources/publications Japan apparently shared platforms. We were so keen on not wanting to miss the Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.

1. It began with our final day in Tokyo, where my parents and I checked out from The Imperial Hotel and proceeded to board the Narita Express that will take us from Tokyo to NaritaRegulation IHR (2005) 2nd Edition, World Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)



Strategy and Guideline for International Health Regulation (2005) in Bangladesh (http://www.who.int/csr/resources/publications. As we descended our taxi, we stared above at the massive magnificent construct that is the Tokyo Station.


What we did not know about however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We were so keen on not wanting to miss the Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.

It began with our final day in Tokyo, where my parents and I checked out from The Imperial Hotel and proceeded to board the Narita Express that will take us

from Tokyo to Narita. As we descended our taxi, we stared above at the massive magnificent construct that is the Tokyo Station.


What we did not know about however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We were so keen on not wanting to miss the Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.

It began with our final day in Tokyo, where my parents and I checked out from The Imperial Hotel and proceeded to board the Narita Express that will take us from Tokyo to Narita. As we descended our taxi, we stared above at the massive magnificent construct that is the Tokyo Station.


What we did not know about however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We were so keen on not wanting to miss the ve pieces towards the ticketing area and bought our three tickets. Then we thought that we're ready to go.

What we did not know about however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We were so keen on not wanting to miss the ort for their outstanding and excellent customer service.



What we did not know about however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We were so

keen on not wanting to miss the nd proceeded to board the Narita Express that will take us from Tokyo to Narita. As we descended our taxi, we stared above at the massive magnificent construct that is the Tokyo Station.


What we did not know about however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We were so keen on not wanting to miss the train t Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.



What we did not know about however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We were so keen on not wanting to miss the hat we actually took the wrong train, a service bound for Chiba instead of Narita and had to backtrack to where we came from that is Tokyo station.

The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at 21:40. The entire journey on the express train will take us an hour to reach the airport. Knowing that it would be virtually impossible to reach Narita on time my parents called the 24 hour MAS call centre and spoke to Ms Myra.

During our time in the 20:03 express train, we managed to call the 24 Hour Malaysia Airlines customer service.

Our greatest thanks to Myra who kindly checked us in online. Reaching Narita at 9.12 we dashed our way to the Mala however, was how the trains work on our destined platform. Some train servic most gratuitous and overwhelming thanks to

both the ground crew of Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.



What we did not know about however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We were so keen on not wanting to miss the train that we actually took the wrong train, a service bound for Chiba instead of Narita and had to backtrack to where we came from that is Tokyo station.



es in Japan apparently shared platforms. We were so keen on not wanting to miss the train that we actually took the wrong train, a service bound for Chiba instead of Narita and had to backtrack to where we came from that is Tokyo station.



Our greatest thanks to Myra who kindly checked us in online. Reaching Narita at 9.12 we dashed our way to the Malaysia Airlines counter. The team of Japanese

check-in attendants who seemed to be expecting us quickly responded, keyed in our data, and registered our luggage. However they warned us that our luggage might have to be sent on the next flight. No problem we said, so long as we could most gratuitous and overwhelming thanks to both the ground crew of Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.


Down we went hauling our five pieces towards the ticketing area and bought our three tickets. Then we thought that we're re most gratuitous and overwhelming thanks to both the ground crew of Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.






most gratuitous and overwhelming thanks to both the ground crew of Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.

It began with our final day in Tokyo, where my parents and I checked out from The Imperial Hotel and procee most gratuitous and overwhelming thanks to both the ground crew of Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.









What we did not know about however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We were so keen on not wanting to miss the train that we ac most gratuitous and overwhelming thanks to both the ground crew of Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.









What we did not know about however, was how the trains work on our destined platform. Some train services in most gratuitous and overwhelming thanks to both the ground crew of Malaysia Airlines at Narita Airport for their outstanding and excellent customer service.












Japan apparently shared platforms. We were so keen on not wanting to miss the train that we actually took the wrong train, a service bound for Chiba instead of Narita and had to backtrack to where we came from that is Tokyo station.



tually took the wrong train, a service bound for Chiba instead of Narita and had to backtrack to where we came from that is Tokyo station.



ded to board the Narita Express that will take us from Tokyo to Narita. As we descended our taxi, we stared above at the massive magnificent construct that is the Tokyo Station.





ady to go.




fly. It was 9.30 pm. The ground crew then guided and accompanied the three of us all the way through security, immigration, running at full speed to gate number 98.

For EVERY checkpoint we came across towards, it was like watching the Japanese ground crew run a relay race. As our first runner came across her friend stationed at a different checkpoint, that friend would then continue running with us. Guiding us to the next checkpoint, only to tag up with another attendant who then guided us to another checkpoint again, and again, until gate 98.

As we arrived at a checkpoint where the signboard gallantly displayed 'Gate 98'. we breathed a sigh of relief.

An attendant even helped my elderly father with his "hand carry" during the run.

At the end of our ordeal, we were greeted by a small party of 5 attendants, one of whom looked like their manager and they sashayed us into the plane, where the smiling faces of the crew of MH71 welcomed us. We apologized to the crew for being late.

The senior flight attendant smiled and greeted us with a reassuring tone "Welcome aboard, and don't worry. You're on the flight now."

We had a comfortable flight and reached Kuala Lumpur on time at 3.30 am. However, one of our suitcases was missing. We then reported to LOST and FOUND and filled in the required form. The attendant promised to call us when the missing suitcase arrived stating that it would be delivered to our home. To our wonderful surprise the suitcase arrived at 11.30 that same ysia Airlines counter. The team of Japanese check-in attendants who seemed to be expecting us quickly responded, keyed in our data, and registered our luggage. However they warned us that our luggage might have to be sent on the next flight. No problem we said, so long as we could fly. It was 9.30 pm. The ground crew then guided and accompanied the three of us all the way through security, immigration, running at full speed to gate number 98.

For EVERY checkpoint we came across towards, it was like watching the Japanese ground crew run a relay race. As our first runner came across her friend stationed at a different checkpoint, that friend would then continue running with us. Guiding us to the next checkpoint, only to tag up with another attendant who then guided us to another checkpoint again, and ag however, was how the trains work on our destined platform. Some train services in Japan apparently shared platforms. We

were so keen on not wanting to miss the train that we actually took the wrong train, a service bound for Chiba instead of Narita and had to backtrack to where we came from that is Tokyo station.



Our greatest thanks to Myra who kindly checked us in online. Reaching Narita at 9.12 we dashed our way to the Malaysia Airlines counter. The team of Japanese check-in attendants who seemed to be expecting us quickly responded, keyed in our data, and registered our luggage. However they warned us that our luggage might have to be sent on the next flight. No problem we said, so long as we could fly. It was 9.30 pm. The ground crew then guided and accompanied the three of us all the way through security, immigration, running at full speed to gate number 98.

For EVERY checkpoint we came across towards, it was like watching the Japanese ground crew run a relay race. As our first runner came across her friend stationed at a different checkpoint, that friend would then continue running with us. Guiding us to the next checkpoint, only to tag up with another attendant who then guided us to another checkpoint again, and again, until gate 98.





We had a comfortable flight and reached Kuala Lumpur on time at 3.30 am. However, one of our suitcases was missing. We then reported to LOST and FOUND and filled in the required form. The attendant promised to call us when the missing suitcase arrived stating that it would be delivered to our home. To our wonderful surprise the suitcase arrived at 11.30 that same ain, until gate 98.





We had a comfortable flight and reached Kuala Lumpur on time at 3.30 am. However, one of our suitcases was missing. We then reported to LOST and FOUND and filled in the required form. The attendant promised to call us when the missing suitcase arrived stating that it would be delivered to our home. To our wonderful surprise the suitcase arrived at 11.30 that same morning!

To all the attendants of Narita Airport, the captain and crew of MH 71, and a special mention for Myra from the MAS 24 hour call centre, LOST and FOUND, we would like to extend our greatest thanks to everyone who helped us and secured our trip. Such excellent service is indeed unique and we would like to use this opportunity to inform the world about "WONDERFUL MAS". May fortune be with all of you in times of your direst needs, and may your business be always fruitful and prosperous.

Yours sincerely,

The Tantono family.

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