space for change - gov.scot › resource › doc › 920 › 0054969.pdf · • the design is a...
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Space for ChangeThe Project Faraday approach to innovating with space
Barry Best
Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Project FaradayDesigning exemplar science spaces for a £40bn+ school building programme
• Project commissioned by the Department for Children, Schools and Families
• Research and Design to inform new schools built under Building Schools for the Future
• Three consortia selected (of which DEGW was one)
• Each consortium worked with two partner schools
• Our project centred around four key themes:• Environments should be designed around learning model
• Settings should have a broad range, not one-size-fits-all
• The design is a catalyst for changing learning processes
• Innovation requires new ways of thinking about space
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The educational workplace• Next generation entering the workforce
will have very different expectations about where, how and when they work
• Increased blending of work, leisure and learning
• New types of workplace, increased use of city spaces and facilities
• Taking mixed-use to a whole new placeGoogle Milan. Source: DEGW 2006
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Learning is the hub of the community
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Forces influencing learning
LEARNING TOOLS & SUPPORT SYSTEMS
• Just-in-time/On-the-job learning
• Interdisciplinary exploration for innovation
• Internships & experiential learning
• Fused learning patterns
• Convergence of media & IT technologies
• Podcasts, streaming video & web delivery
• Rich multimedia, image sharing
• Portfolios
• Simulation & augmented reality experiences
• Proliferation of mobile devices
• Course management systems
• Wikis & collaborative tools
• Messaging & aggregation tools
FORCES FOR INTEGRATION
• Didactic to active learning modalities
• Individual to collaborative group work
• Problem based learning
• Lifelong learning
• Virtual learning communities
• Game based learning
CHANGES IN LEARNING STYLES
© DEGW 2006
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Gen X
1965-1982
Video games
PC
CDs
Individualists
Changing tools & learning styles
Baby boomers
1946-1964
TV
Typewriters
Telephones
Memos
Family oriented
Adaptation of table by Diana Oblinger, 2006
Net Gen
1982-1991
Web
Cell phones
IM
iPods
On-line communities
‘Neomillenials’
1991-
?
?
?
?
?
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Multitaskers
Seek out rich bustling places; technology enabled settings that support many activities
Group focus
Seek comfortable small group work settings in variety of sizes, easily accessible, preferably flexible
Constantly Connected
Expect wireless connectivity, highly integrated IT infrastructure, server accessible materials. Groups easily mobilize, swarm to connect.
Device Rich
Travel with all their kit, enabled wherever they are
Implications of Net Gen Learner Traits
Traits Space Planning Implications
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Experimenters Thrive on hands-on activities, game-based learning, practicing with peers
Action Oriented
Seek feedback from peers, easy access to experts, technology with systems that give rapid feedback
Just-in-Time Learners
Learning in real world situations, tapping virtual knowledge resources to enrich serendipitous learning
Media fluent, highly visual
Seek visually stimulating experiences, shared screens for common focus, media authoring capability
Traits Space Planning Implications
Implications of Net Gen Learner Traits
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Defining the learning landscape
SPECIALIZED LEARNING SPACESTailored to specific functions or teaching modalities
Limited setting types:formal teaching, generally enclosed
Access:Embedded, departmental
GENERIC LEARNING SPACESRange of classroom types
Range of setting types:formal teaching, open and enclosed
Access:In general circulation zones, access by schedule
INFORMALLEARNING SPACESBroad definition of learning space
Wide range of setting types:informal and formal, social, open and enclosed
Access:Public, visible, distributed, inclusive
Tend to be:
• owned within departments, subject specific
• involve specialized equipment• require higher levels of
performance specification• often higher security concerns
Tend to be:
• generic teaching settings• often limited in flexibility by
furnishings• used when scheduled
Tend to:
• encompass richer range of settings
• allow choice• be loose fit, unscheduled• work as a network of
spaces rather than singular settings
• have food!
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Informal Learning Spaces
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Lifecycles of a building
Shell
Services
Scenery
SettingsFurnishing Layout
75 years
15 years
7 years
Day to Day
Building Shell
Building Services
Fitting Out Elements
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Rethinking Building Costs CAPITAL COST
TIME2010
20202030
20402050
2060
Structure (50 years)
Services (15 years)
Scenery & Settings (5 years)
Traditional view of
building costs
Cumulative total
over 50 years
SOURCE: The Changing City, Frank Duffy, DEGW 1989
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People Process Place Place
Process People
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Transferring to a Briefing ProcessPlace Process People
High Impact = “What experience do we want people to have in the new environment and how
can we achieve that?
Low Impact = “What is wrong with your current place and how can we improve it?
What experience do we want
people to have?
What learning & organisational
model best supports this experience?
What pedagogies support this
learning model?
What kind of environmental factors would best support
these pedagogies
What kind of settings
support these pedagogies and environmental
factors?
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www.degw.comBRIEFING & CHANGE MANAGEMENT FOR SCHOOLS
PEOPLE CHANGE
PROCESS CHANGE
BRIEFING
CHANGE MNGMNT
ORGANISATION & SPACE MODEL DIAGNOSIS
A tool used to connect an organisational model with a spatial model, and diagnose the change journey.
BRIEFING CARDSA tool used to help
stakeholders express thoughts on culture,
change and aspirations
PROJECT FARADAY (DCSF)
PLACE CHANGE
PEDAGOGY & SPACEA tool used to prioritise pedagogy and consider the spectrum of space
needed
SETTING CHARACTERISTICSA tool used to consider the requirements of pedagogies
when considering their setting
SETTINGSA tool used to consider the best settings for delivering pedagogies and activities
?
INTERPRETING BB98A tool used to help
design teams utilise the BB98 net areas in
varying ways based on organisational models
?
INTEVENTION TOOLS
Tools used to determine how to implement personalised
learning within the capital
scope
? ? ?
CHANGE METHODOLOGY DIAGNOSISA tool used to select culture change
methodologies based on a departmental typology
PREPARATION & IMPLEMENTATION TOOLS
Further tools tbc
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Briefing Cards
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Current Learners Experience
“Pupils moving forward in one direction, with one or two falling over. Many could go faster if they got out the sack and ran”
“Our learners are being guidedthrough many doors, but the sands are always shifting.”
“We are collaborating & working as a team – but this is only half the story. Who is the other team?”
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Aspirational Learners Experience“Pupils work in a collaborative structure, but can break off individually. No-one knows where they will land, but they will land them safely”
“Pupils can choose which mountain to go up, how far they want to go or whether they want to at all”
“Freedom of expression for individual pupils, leaders &
teachers. Allow creative expressions”
“Pupils are individuals who
are wired differently”
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Pedagogical Taxonomies
Core Model Teacher Centric
The school is organised around the teacher
Learner CentricThe school is organised
around the individual learner
Curriculum
Progression
DisciplinesSubjects are taught in
discreet, unconnected blocks
AgePupils progress through school
in year groupings.
StagePupils progress through school based on ability
Teacher Role
Sage on the StageTeaching is delivered from the front of the room, providing direction &
content of lesson.
Guide by the SideTeacher as facilitator, allowing pupils
to explore topics at own pace, intervening when necessary
InterdisciplinaryCertain subjects are taught together orhave connections between each other
ThematicTopic/project which draws content
from a number of subjects
Sage by the SideTeacher attaches equal importance
to teaching and facilitating
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Pedagogical Taxonomies
Timetable Sessions
6 + sessions per dayA large number of small periods of time are used to deliver different
disciplines
2 sessions per dayThe day is split into two core sessions,
usually morning and afternoon
1 session per dayThe timetable is either unstructured
or partially structured on a day-by-day basis
Teacher Grouping
Student Grouping
SoloIndividual work predominant,
preparing lesson plans & delivering work solo
PairedTeachers work primarily in twos, preparing and delivering together
TeamsWork in teams, preparing
cross curricular lesson plans & delivering in teams.
Classes The primary unit spaces are designed
around a class of 12 – 30 students
Double ClassesThe primary unit spaces are designed
around a double class of 50 – 60 students
Large GroupsThe primary unit spaces are designed around a large group of 75-200 pupils
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Spatial Implications
Technology Provision
ICT RoomsTechnology situated in enclosed
single purpose rooms
Fixed Tech in roomsFixed in rooms where technology
assists in learning & teaching
Pocket PC’s/LaptopsTechnology is pervasive throughout
the building, with laptops and PDA’s highly utilised.
Curriculum Adjacencies Home Areas
All/majority of disciplines/themes taught in same area
FacultiesCertain disciplines with shared/common
traits & goals grouped together
Pastoral Organisation
Social HousesHorizontal groupings for
identity, coaching & mentoring purposes
Schools within SchoolsSchool split into smaller groups where
pupils spend majority of time, with separate leadership & management
Learning HousesHorizontal groupings with some degree of zoning for lessons, managed by one
management team
DepartmentsDistinct areas where
disciplines are delivered
Space Brief
Teaching SpacesAll spaces provided for learning
are for leaching classes in
Learning SettingsAll spaces provided for learning are
designed around the learner
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Core pedagogies for learning science
Feeding back findings to small and large groups of peers at the end of lessons and projects
Feeding back findings to small and large groups of peers at the end of lessons and projects
Defending ideas and chosen standpoints against challenges presented by peers
Defending ideas and chosen standpoints against challenges presented by peers
Carrying out specific tests in the labs or external spaces to verify theories
Carrying out specific tests in the labs or external spaces to verify theories
methodical investigation of books, the internet and intranet into a subject in order to discover facts
methodical investigation of books, the internet and intranet into a subject in order to discover facts
Watching demonstrations and tests carefully and attentively as they are carried out by teachers and peers
Watching demonstrations and tests carefully and attentively as they are carried out by teachers and peers
Using the mind to consider ideas, make judgements and form opinions on the topic being studied
Using the mind to consider ideas, make judgements and form opinions on the topic being studied
Make written or drawn or digital records of observations on the topic being studied
Make written or drawn or digital records of observations on the topic being studied
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PedagogiesFor your aspirational school, organise the pedagogies into three categories: ones they will use more than 60% of the time;ones they will use 30% to 60% of the time; ones they will use less than 30% of the time
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Important
Not Important
Frequently UsedIn
freq
uent
ly U
sed
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Pedagogic Activities
Key Stage 3
Used < 30% of the time
Key Stage 4
Key Stage 5
Used 30% -60% of the time
Used > 60% of the time
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Aspirational Pedagogic Activities
Key Stage 3
Used < 30% of the time
Key Stage 4
Key Stage 5
Used 30% -60% of the time
Used > 60% of the time
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Aspirational Pedagogic Activities
Key Stage 3
Used < 30% of the time
Key Stage 4
Key Stage 5
Used 30% -60% of the time
Used > 60% of the time
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Aspirational Pedagogic Activities
Key Stage 3
Used < 30% of the time
Key Stage 4
Key Stage 5
Used 30% -60% of the time
Used > 60% of the time
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Indi
vidu
al
Specialised
Generic
Gro
up
Indi
vidu
al
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Indi
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Specialised
Generic
Gro
up
Indi
vidu
al
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Indi
vidu
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Specialised
GenericG
roup
Indi
vidu
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Reading
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Indi
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Specialised
GenericG
roup
Indi
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Researching
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Indi
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Specialised
GenericG
roup
Indi
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Thinking
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Indi
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Specialised
GenericG
roup
Indi
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Documenting
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Indi
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Specialised
GenericG
roup
Indi
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Presenting
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Indi
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Specialised
GenericG
roup
Indi
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Experimenting
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Indi
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Specialised
GenericG
roup
Indi
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Debating
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Indi
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Specialised
GenericG
roup
Indi
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Observing
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Specialised
Generic
Gro
up
Indi
vidu
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ResearchingPresenting
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Specialised
Generic
Gro
up
Indi
vidu
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Documenting
Reading
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Specialised
Generic
Gro
up
Indi
vidu
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Thinking
Observing
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Decisions at the Scenery levelB
OU
ND
AR
YG
RO
UP
SIZE
None Minor Major Total
IndividualSmall Group
Medium Group
Large Group
© DEGW 2007
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Mindlab, Denmark
e.g. Boundary Control: Minor
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Decisions at the Scenery and Settings level
ATM
OSP
HER
E
Informal Versatile Cyclical Formal
© DEGW 2007
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Atmosphere: Cyclical
Swiss House, Boston
Day Evening
The same space, with the same setting, can have a different atmosphere with flexible scenery
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What If? Innovation, London
Atmosphere: Informal
Innovation Spaces, like What If?, often use informal settings to inspire creativity
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Decisions at the Settings levelFL
EXIB
ILIT
YLE
AR
NER
INTE
RA
CTI
ON
TEA
CH
ING
IN
TER
AC
TIO
N
Fully Flexible Configurable Moderate Fixed
Minimal Collaborative Interactive Social
One to One Class Interactive Group
Presentation
©D
EG
W 2007
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Emory University Cox Computer Center
e.g. Learner Interaction: Collaborative
InformalAtmosphere
Small Group Size
ModerateFlexibility
MajorBoundary
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Characteristics
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Characteristics
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Characteristics
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Map characteristics to space mapSpecialised
Generic
Indi
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Gro
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Settings
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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EBS: Science area
Science demonstration
area
Super Lab
Main Prep room
Staff area
Laboratory
Laboratory
Supplementary prep room Laboratory
Science studios
Nine teaching spaces:
• Five laboratories
• Two enclosed studios
• Two open studios (within the demonstration area)
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EBS: Science Demonstration Area Layouts
Mid: Half Year North: Group WorkSouth: 2 Snug Demo
North: LaptopsSouth: Separate Groups
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EBS: Science Laboratories
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Glazed wall
EBS: Science SuperLab
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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AGS: Science area
Staff space / main prep area
Science work area
2 x 20-person Laboratories
Practical Work space
2 x science studios
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Creativity Pod for 7-10 pupils•Quarter igloo form•Windows (located along external wall) •Fully writable surfaces on internal walls
Seating for 60 pupils •non-tiered stackable seats•Ceiling-mounted projector and large projection screen to wall behind teacher•serviced demo bench, may or may not be raised•Alcove space houses fume cupboard and can be used for props & other equipment
Snugs for group work• Each snug seats five pupils
• Non-raised area for teacher
• Possibility of mobile lab use for small-scale demonstrations
Soft seating• Informal seating area for up to 15 pupils
• Movable whiteboard for knowledge capture
Technology- enabled Carrels•Six carrels each seating two pupils
•Fixed PCs at each carrel connected to internal and external networks
Front Porch• One-to-one sessions between students and teachers
• Small group work space
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Technician’s work area : 2 x fixed PCs and printer nearby
Glazed Front overlooking science work area
Central work surface with space for equipment trolleys beneath
Position for tray units
Prep area (40sqm):
Door into prep area
Separating wall between staff work space and prep area
finished in graphics with science theme
Oven
Work surface with lockable storage units
below
Distillery unit
Fixed Fume cupboard
Fridge / Freezer
Double bowl double drain sink
Dishwasher
Staff work space (27sqm):
Storage wall contains space for staff personal possessions
“Front porch” (10sqm) for informal meetings between staff and pupils
4-seater kitchen table with laptop capability
Informal seating and low table for breakout
2 x filing units with printer
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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• Number of pupils – 31
• Ratio of service bollards to pupils – 1:4
• Additional rear work surface with large sink and storage unit
• Number of pupils – 31
• Ratio of service bollards to pupils – 1:4
• Additional rear work surface with large sink and storage unit
• Number of pupils – 27
• Ratio of service bollards to pupils – 1:5
• No additional rear work surface
• Number of pupils – 31
• Ratio of service bollards to pupils – 1:8
• Additional rear work surface with large sink and storage unit
• Number of pupils –27
• Ratio of service bollards to pupils – 1:5
• Additional rear work surface with large sink and storage unit
The labs will be for experimenting onlyAGS: Lab Fit-out Options
• Number of pupils –27
• Ratio of service bollards to pupils – 1:3
• Additional rear work surface with large sink and storage unit
“The experiment spaces – “labs” – are premium spaces. You’ll go there to do experiments. You might only be there for 20 minutes of a lesson before moving to other spaces to perform other activities. They don’t need stools because experimenters won’t be sitting. They don’t need teaching desks as the teacher won’t be at the front!” – Gill Greaves, Curriculum Leader for Science
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• Number of pupils – 31
• Ratio of service bollards to pupils – 1:4
• Additional rear work surface with large sink and storage unit
• Number of pupils – 31
• Ratio of service bollards to pupils – 1:4
• Additional rear work surface with large sink and storage unit
• Number of pupils – 27
• Ratio of service bollards to pupils – 1:5
• No additional rear work surface
• Number of pupils – 31
• Ratio of service bollards to pupils – 1:8
• Additional rear work surface with large sink and storage unit
• Number of pupils –27
• Ratio of service bollards to pupils – 1:5
• Additional rear work surface with large sink and storage unit
The labs will be for experimenting only : Option C was chosen by AGSAGS: Lab Fit-out Options
• Number of pupils –27
• Ratio of service bollards to pupils – 1:3
• Additional rear work surface with large sink and storage unit
“The experiment spaces – “labs” – are premium spaces. You’ll go there to do experiments. You might only be there for 20 minutes of a lesson before moving to other spaces to perform other activities. They don’t need stools because experimenters won’t be sitting. They don’t need teaching desks as the teacher won’t be at the front!” – Gill Greaves, Curriculum Leader for Science
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• Number of pupils – 27
• Ratio of service bollards to pupils – 1:5
• No additional rear work surface
The labs will be for experimenting only : Option C was chosen by AGSAGS: Lab Fit-out Options
Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
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East Barnet SchoolScience Accommodation Day in the Life
Years78
Sats 9GCSE 1 10GCSE 2 11AS Level 12A Level 13
Science area
Lesson 1: Two classes of Yr13 use the Super Lab as one space
Three classes of Yr9 use labs 1, 2 and 3
Three classes of Yr7 use Studios 1 and 2 and the North Open Studio
Lesson 2: Two classes of Yr12 use the Super Lab as two separate spaces
Three classes of Yr10 use labs 1, 2 and 3
Lesson 3: A Yr8 class uses both Studios as one space, another Yr8 class uses the South Open Studio while the third uses the North Open Studio
Science demonstration area
Laboratory
Supplementary prep room
Laboratory
Science studios
Nine teaching spaces:
• 5 x Laboratories• 2 x Enclosed
studios • 2 x Open Studios
(within the demonstration area)
Main Prep room
Staff area
Laboratory
Super Lab
Lesson 4: Two classes of Yr13 use the Super Lab as one space
Three classes of Yr11 use labs 1, 2 and 3
Years78
Sats 9GCSE 1 10GCSE 2 11AS Level 12A Level 13
Morning
Lesson 1: Two classes of Yr13 use the Super Lab as one space
Three classes of Yr9 use labs 1, 2 and 3
Three classes of Yr7 use Studios 1 and 2 and the North Open Studio
Years78
Sats 9GCSE 1 10GCSE 2 11AS Level 12A Level 13
Lesson 1: Two classes of Yr13 use the Super Lab as one space
Three classes of Yr9 use labs 1, 2 and 3
Three classes of Yr7 use Studios 1 and 2 and the North Open Studio
Morning
Lesson 2: Two classes of Yr12 use the Super Lab as two separate spaces
Three classes of Yr10 use labs 1, 2 and 3
Years78
Sats 9GCSE 1 10GCSE 2 11AS Level 12A Level 13Lesson 3: A Yr8 class uses
both Studios as one space, another Yr8 class uses the South Open Studio while the third uses the North Open Studio
Lesson 4: Two classes of Yr13 use the Super Lab as one space
Three classes of Yr11 use labs 1, 2 and 3
Lesson 1: Two classes of Yr13 use the Super Lab as one space
Three classes of Yr9 use labs 1, 2 and 3
Three classes of Yr7 use Studios 1 and 2 and the North Open Studio
Lesson 2: Two classes of Yr12 use the Super Lab as two separate spaces
Three classes of Yr10 use labs 1, 2 and 3
Morning
Yr9 (Each dot represents a group of 6 students)
T + 45 Research in pairs
Research in pairs
Individual & Group exercises
Topical discussion
Doing an experiment
Doing an experiment
Doing an experiment
T + 1h30 Topical discussion
Demo to group
Topical discussion
Individual & Group exercises
Peer presentations
Peer presentations
Peer presentations
T + 15
Watching inspiring presentation
T + 1h Peer presentations
Peer presentations
Peer presentations
Brainstorming session
Research in pairs
Research in pairs
Individual & Group exercises
T + 2h45
Watching final presentation
T + 1h45 Understanding experiment
Understanding experiment
Understanding experiment
Individual & Group exercises
Topical discussion
Topical discussion
Topical discussion
T + 30 Individual & Group exercises
Individual & Group exercises
Research in pairs
Demo to group
Understanding experiment
Understanding experiment
Understanding experiment
T + 2h30 Doing an experiment
Doing an experiment
Doing an experiment
Peer presentations
Topical discussion
Free discussion
Demo to group
T + 1h15 Demo to group
Topical discussion
Topical discussion
Doing an experiment
Individual & Group exercises
Individual & Group exercises
Individual & Group exercisesAfternoon
T + 45 Research in pairs
Research in pairs
Individual & Group exercises
Topical discussion
Doing an experiment
Doing an experiment
Doing an experiment
T + 1h30 Demo to group
Topical discussion
Topical discussion
Individual & Group exercises
Peer presentations
Demo to group
Peer presentations
T + 15
Watching inspiring presentation
T + 1h Peer presentations
Peer presentations
Peer presentations
Topical discussion
Research in pairs
Research in pairs
Individual & Group exercises
T + 2h45
Watching final presentation
T + 1h45 Understanding experiment
Understanding experiment
Understanding experiment
Individual & Group exercises
Topical discussion
Topical discussion
Topical discussion
T + 30 Individual & Group exercises
Individual & Group exercises
Research in pairs
Demo to group
Understanding experiment
Understanding experiment
Understanding experiment
T + 1h15 Demo to group
Topical discussion
Topical discussion
Understanding experiment
Individual & Group exercises
Peer presentations
Individual & Group exercises
T + 2h30 Doing an experiment
Doing an experiment
Doing an experiment
Peer presentations
Free discussion
Free discussion
Demo to group
Afternoon
Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
www.degw.com
People Process Place Place
Process People
Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
www.degw.com
Transferring to a Briefing ProcessPlace Process People
High Impact = “What experience do we want people to have in the new environment and how
can we achieve that?
Low Impact = “What is wrong with your current place and how can we improve it?
Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
www.degw.com
People react to change in different ways
“The protestor”“The automaton”
“The evangelist” “The scout” “The citizen” “The statue”• Eager participant in
change programme• Keen to have responsibility
for the delivery of subtasks
• Change champion• Strong belief in positive
impact of the change
Willing to participate in change process and contribute to change
activities
• Passive member of organisation• Does not actively engage with
the change process
“The sceptic”“The maverick”• Follows own change agenda
rather than organisations’• Goes ‘off-piste’
• Easily persuaded by others• Will join most vociferous
group – for or against change
• First reaction is likely to be uncertainty or suspicion
• Needs to be convinced
• Actively works against the agreed change
programme for own ends
CHANGE ROLES. SOURCE: DEGW 2007
Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
www.degw.com
“People are not resistant to changebut they are resistantto being changed”
Boston - Chicago - Glasgow - London - Madrid - Melbourne - Milan - New York - Paris - Rome - Sydney - The Hague
www.degw.com