Refresh Your Brand • Revitalize Your BusinessC O N S U L T I N G

ABOUT USRefresh Your Brand • Revitalize Your Business

Spa Retreat Consulting specializes in providing spa treatment training, concept development and marketing analysis for spa business success. The approach is customized and scalable to meet the varying need of our clients. The success of our work depends on our mutual commitment to the project goals, process and deliverables.

We have extensive experience in the wellness, spa and fitness industries, including distinctive concept design, operational pre-opening, marketing analysis, treatment development, product designation and training. Throughout our history of creating world-class wellness, spa and fitness facilities worldwide, we capture authentic and marketable qualities from the local culture, and deliver distinctive facilities and guest experiences.

Our Spa Trainer has a decade of experience with Banyan Tree Academy in several countries, including China, Seychelles, Indonesia, Vietnam and Thailand. Our team is uniquely qualified to deliver turn-key solutions.

MISSION & V IS IONOur expertise is to deliver an extraordinary and personal spa experience that guests wish to return to again and again. We do this via our experience in all spa disciplines, working with the best specialists. We ensure the concept is clear, targeted and genuine for our guests. Spa Retreat remains focused on creating and delivering the spa that works for the particular target market. Whether it is an all-encompassing spa, a destination spa, Ayurveda spa, soft or hard medical, Thai, Thalasso, Nordic, TCM or any other discipline, Spa Retreat can meet all requirements. The fact that Spa Retreat is not exclusively affiliated with any single product company illustrates our commitment to deliver individualized rather than a standard experience. We introduce the appropriate products that work for the particular target market and create a unique offer for the spa or spa brand involved. Spa Retreat’s scope when creating a spa concept encompasses not only treatments but overall wellness including training ,spa food & beverage, fitness, beauty, membership, retail, soft medical and all elements that a spa can offer, depending of course on the needs of each individual property.

The most successful spas are those built on solid concepts that serve as the foundation for building a brand. As you gain a clear understanding of your guest and ways to differentiate yourself from the competition, your concept begins to materialize. Your concept should not only be unique, inviting and marketable, it must be operationally efficient as well.

SPA CONCEPT DEVELOPMENTWe create spa treatments based on market surveys, local culture and wellness. The guest will often experience personal transformation, through services tailored for the development of mind-body-spirit. The range of both products and spa treatment are utilizing the indigenous natural resources and embracing the local culture, the creation of wonderful holistic face and body services with the opportunity of every guest to take that experience home with them in our exclusive range of signature products.

The natural development of spa treatment is a marriage of nurture and nature. This is applied through indigenous ingredients, combining ancient wisdom and ritual with modern principles. The journey of your signature treatments may encompass energy clearing with native herbal and natural essences.

As the world has become more globalized, many spa brands have gone the way of Indigenous healing traditions. Placing a spot light on authentic healing traditions is important on several levels. Exporting a region’s traditional healing practices gives consumers the opportunity to experience them first-hand at their place of origin. Travelers seeking health and healing traditions at their place of origin contributes to cultural conservation and sustainability, in some cases stimulating economic growth and breathing new life into long forgotten, ancient or undervalued rituals.

As well as the concept of reconnecting through natural assets, it is the most critical component to wellness tourism product development Destinations are beginning to fully leverage their landscape in response for the human need to explore and relax outdoors. “Deprivation holidays” - coined by Euromonitor - is a growing trend where stressed out people choose outdoor boot camp to improve fitness and induce weight loss by pushing to the extreme.

W H AT W E D O

We offer a collection of treatments uniquely sourced from around the world.These time-honored healing arts and traditional styles include TCM based pressure point therapies – Shiatsu and Chinese massage; Balinese and Lymphatic Massage, Ayruvedic therapies, Tibetan meditation, Vibrational techniques and Crystal healing as well as Body Scrubs, Wraps and Facial options. We can create a Signature Treatments for your spa, blended from some of the therapies above, employing specific techniques designed to ‘wow‘ guests and ensure their loyal return.

Our service includes assistance with product selection, selection of spa protocols and development of signature spa treatments that support the theme, concept and spa vision. We also prepare the layout and graphic artistry of the spa menu. We identify the strengths and weaknesses in your selected product manufacturers and make recommendations on alternatives. We source certain ingredients from our partners, and in some cases, your local area, to fully synergize your treatment and signature spa services menu. We develop spa programs and packages that will serve as an educational tool for your clients on how they experience your spa. Finally, we provide a full profitability analysis of your spa treatment menu, detailing costs, profits & product sources.

TREATMENT SELECTIONTO MATCH THE CONCEPT

We provide training based the on the global standard of spa treatments. Through the knowledge and experience of our trainer, utilizing Spa Retreat philosophy, each spa therapy is performed to the same standard and with the same passion, always ensuring consistent service and delivery all around the world.

We offer a structured training program, tailor-made for business demands with workshops and supportive training materials.

Refinement training program includes an initial audit of your operational system and procedure. This individualized program is designed to improve standards and fine tune the efficiency of your spa. After identifying specific areas for improvement, we work closely with your spa team, creating essential change for a successful transformation.

We ensure every staff member is working for you, delivering quality in therapy and perfection in customer care, including retail sales techniques and commercial awareness for all front of house and therapy teams.

TREATMENT TRAINING

Room 201, 2/F., Union Commercial Building, 12-16 Lyndhurst Terrace, Central, Hong Kong +852 6382 2767 | info@spa-retreat.com.hk | www.spa-retreat.com.hk