source message channel receiver feedback noise context model of the communication process
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Source Message Channel Receiver
Feedback
Noise
Context
Model of the Communication Process
Six Types ofSix Types ofHuman CommunicationHuman Communication
IntrapersonalIntrapersonal InterpersonalInterpersonal
Small GroupSmall Group Public SpeakingPublic Speaking
MassMass MediatedMediated
One personOne person Two peopleTwo people
Three to ?Three to ? One to manyOne to many
One to manyOne to many One to one/groupOne to one/group
InterpersonalInterpersonalaxiomsaxioms
Grounded in theory and researchGrounded in theory and research One cannot NOT communicateOne cannot NOT communicate IrreversibleIrreversible InterdependantInterdependant Content and RelationalContent and Relational Continuous (past, present, future)Continuous (past, present, future) Need not be face to faceNeed not be face to face
InterpersonalInterpersonalAxiomsAxioms
TransactionalTransactional Prior to 1920s LinearPrior to 1920s Linear After, InteractionalAfter, Interactional More realistic is transactionalMore realistic is transactional
CultureCulture
A group’s specialized values, beliefs, A group’s specialized values, beliefs, artifacts, ways of behaving and artifacts, ways of behaving and communicating passed through communicating passed through communication, not geneticscommunication, not genetics
Learning CulturesLearning Cultures
Enculturation learning the culture into which you Enculturation learning the culture into which you were born (through parents, peers, schools, religion, were born (through parents, peers, schools, religion, government, media, internet, etc.) government, media, internet, etc.)
Acculturation learning a culture different from your Acculturation learning a culture different from your native culture (mutual influence occurs)native culture (mutual influence occurs)
Ethnocentrism the belief one’s culture is superior to Ethnocentrism the belief one’s culture is superior to that of other’s culturesthat of other’s cultures
Stereotypes a fixed impression of a person or group Stereotypes a fixed impression of a person or group of people based mainly on physical characteristicsof people based mainly on physical characteristics
Communication StylesCommunication Styles Low Context Low Context
majority of information majority of information carried in explicit verbal carried in explicit verbal messages, with less messages, with less focus on the situational focus on the situational context.context.
Self-expression valued. Self-expression valued. Communicators state Communicators state opinions and desires opinions and desires directly and strive to directly and strive to persuade others to persuade others to accept their own accept their own viewpoint.viewpoint.
Clear, eloquent speech Clear, eloquent speech considered considered praiseworthy. Verbal praiseworthy. Verbal fluency admired.fluency admired.
High ContextHigh Context Important information Important information
carried in contextual carried in contextual cues time, place cues time, place relationship, situation. relationship, situation. Less reliance on explicit Less reliance on explicit verbal messages.verbal messages.
Communicators abstain Communicators abstain from saying “no” from saying “no” directlydirectly
Communicators talk Communicators talk “around” the point “around” the point allowing others to fill in allowing others to fill in the missing pieces. the missing pieces. Ambiguity and use of Ambiguity and use of silence is admired. silence is admired.
Individualistic and Collectivist Individualistic and Collectivist CulturesCultures
Individualistic CulturesIndividualistic Cultures Self is separate, unique Self is separate, unique
individual; independent, individual; independent, self-sufficient.self-sufficient.
Individual take care of Individual take care of themselves/familythemselves/family
many flexible group many flexible group memberships; friends memberships; friends based on shared based on shared interests & activities.interests & activities.
Reward individual Reward individual achievement & initiative; achievement & initiative; individual decision individual decision encouraged, credit/ encouraged, credit/ blame assigned blame assigned individuallyindividually
Collectivist CulturesCollectivist Cultures People belong to extended People belong to extended
families; “we” or group families; “we” or group orientation.orientation.
Cares for extended family Cares for extended family before self.before self.
Emphasis on belonging to Emphasis on belonging to a very few permanent in-a very few permanent in-groups with strong groups with strong influence over person. influence over person.
Rewards contribution to Rewards contribution to group goals & well-being; group goals & well-being; cooperation with in-group cooperation with in-group members; group decisions members; group decisions valued; credit/ blame valued; credit/ blame shared.shared.
Perception ProcessPerception Process
SelectSelect
OrganizeOrganize IdentifyIdentify ClassifyClassify
Infer/interpretInfer/interpret
FactorsFactors Physical Physical
characteristicscharacteristics EducationEducation ReligionReligion MediaMedia
Communication and the Communication and the SelfSelf
Self ConceptSelf Concept
A relatively stable set of A relatively stable set of perceptions one holds about perceptions one holds about
oneself.oneself.
Different Aspects ofDifferent Aspects ofSelf ConceptSelf Concept
Self-esteemSelf-esteem Self-awarenessSelf-awareness Self-actualizationSelf-actualization Ideal SelfIdeal Self Real SelfReal Self Reflected AppraisalReflected Appraisal Social ComparisonSocial Comparison
Self-DisclosureSelf-Disclosure
Revealing information about one’s self to Revealing information about one’s self to others that they could not know otherwise.others that they could not know otherwise.
Factors influencing:Factors influencing: Time ofTime of AgeAge GenderGender EthnicityEthnicity TopicTopic RelationshipRelationship ValenceValence
Reasons for Self-AwarenessReasons for Self-Awareness
Self-awareness is imperative to Self-awareness is imperative to maintain because it directly affects maintain because it directly affects personal and professional personal and professional development development (Gail Williams)(Gail Williams)
Those that feel socially excluded try Those that feel socially excluded try to dodge self awareness by not to dodge self awareness by not looking into a mirror. looking into a mirror. ((Jean M. Twenge; Kathleen R. Catanese; Jean M. Twenge; Kathleen R. Catanese;
Roy F. Baumeister.)Roy F. Baumeister.)
Increase Your Self-Increase Your Self-AwarenessAwareness
1.Who am I? test
Who am I? Who am I? Developed by Bugental and ZelenDeveloped by Bugental and Zelen
I am…(15-20 times)I am…(15-20 times)
Strengths1. Tall
2. Funny
3. Athletic
Weaknesses1. Skinny
2. stubborn
3. Broken hand
Self Improvement GoalsSelf Improvement Goals
Increase Your Self-Increase Your Self-AwarenessAwareness
1.Who am I? test
2.Listen to Others
3.Seek Information
Listen to OthersListen to Others Listen & Learn from feedbackListen & Learn from feedback ““Those struggling to define themselves crave others' Those struggling to define themselves crave others'
feedback to help enhance their self-awareness, whereas feedback to help enhance their self-awareness, whereas those with a strong identity rely less on feedback: They can those with a strong identity rely less on feedback: They can reinterpret, reject or accept information based on their own reinterpret, reject or accept information based on their own coherent sense of self." (coherent sense of self." (Le Tourneau )Le Tourneau )
Seek InformationSeek Information Actively engage in asking about what others think…in Actively engage in asking about what others think…in
moderationmoderation
Increase Your Self-Increase Your Self-AwarenessAwareness
1.Who am I? test
2.Listen to Others
3.Seek Information
4.Realize your Self dimensions
5.Try to expand your Open Self
Increase Open SelfIncrease Open Self
Self disclosureSelf disclosure Blind and Hidden self will reduce, Blind and Hidden self will reduce,
resulting in overall better resulting in overall better communication.communication.
The Johari WindowThe Johari Window
http://www.augsburg.edu/education/edc210/images/overall.jpeghttp://www.augsburg.edu/education/edc210/images/overall.jpeg
Model representing self, developed by Joseph Luft and Harry Ingham
Self-EsteemSelf-Esteem
How much do you like yourself ?How much do you like yourself ?
How much would you say you are How much would you say you are worth?worth?
How capable do you think you are ?How capable do you think you are ?
Your self Your self evaluationevaluation
The value you The value you place on yourselfplace on yourself
Self-Esteem is . . . Self-Esteem is . . .
Strategies to Build Self-Strategies to Build Self-EsteemEsteem
Attack you Self-Destructive BeliefsAttack you Self-Destructive Beliefs Engage in Self-AffirmationEngage in Self-Affirmation Seek Out Nourishing PeopleSeek Out Nourishing People Work on Goals That Will Result in Work on Goals That Will Result in
SuccessSuccess
Self-Destructive BeliefsSelf-Destructive Beliefs
Beliefs that damage Beliefs that damage your self-esteem and your self-esteem and prevent you from prevent you from forming positive forming positive relationships.relationships.
Steps towards Steps towards elimination:elimination:
Recognize your Recognize your internalized self-internalized self-destructive beliefs destructive beliefs
Realize that these Realize that these beliefs are unrealistic beliefs are unrealistic and self-defeating and self-defeating (Ellis)(Ellis)
Self-AffirmationSelf-Affirmation
Remind yourself that you have succeededRemind yourself that you have succeeded(Aronson, Cohen, and Nail 1998)(Aronson, Cohen, and Nail 1998)
Examples of self-affirming phrases:Examples of self-affirming phrases:
I can live a nurturing, exciting, and creative I can live a nurturing, exciting, and creative life.life.
I can accept imperfection.I can accept imperfection.
My world is safe and friendly.My world is safe and friendly.((From Gathering Through Insight and LoveFrom Gathering Through Insight and Love by Keyes) by Keyes)
Seek Out Nourishing Seek Out Nourishing PeoplePeople
Noxious people offer Noxious people offer negative criticismnegative criticism
Nourishing people are Nourishing people are positive and optimisticpositive and optimistic
(Rogers)(Rogers)
Success Will Build Self-Success Will Build Self-EsteemEsteem
CHALLENGE CHALLENGE YOURSELF with YOURSELF with goals that will goals that will result in successresult in success
Failure does not Failure does not mean you are a mean you are a failure. Failure is a failure. Failure is a learning experience learning experience you can grow from.you can grow from.
Benefits of High Self-Benefits of High Self-EsteemEsteem
better performancebetter performance more likely to more likely to
succeedsucceed will develop lasting will develop lasting
and meaningful and meaningful relationshipsrelationships
learn from mistakeslearn from mistakes build solid build solid
foundationsfoundations(Devito)
ListeningListening
NonverbalNonverbalCommunicationCommunication
KinesicsKinesics EmblemsEmblems IllustratorsIllustrators RegulatorsRegulators AdaptorsAdaptors Affect displaysAffect displays
ProxemicsProxemics ChronemicsChronemics HapticsHaptics
NonverbalNonverbalCommunicationCommunication
SilenceSilence ClothingClothing JewelryJewelry Body adornmentsBody adornments Eye contactEye contact ColorColor ArtifactsArtifacts ParalanguageParalanguage
Nonverbal CommunicationNonverbal Communication
What is nonverbal What is nonverbal communication?communication?
Nonverbal CommunicationNonverbal Communication
Communication Communication without words; without words; communication by communication by means of space, means of space, gestures, facial gestures, facial expressions, expressions, touching, vocal touching, vocal variation, and variation, and silence for example silence for example (DeVito)(DeVito)
Why do we have Why do we have nonverbal nonverbal
communication?communication?