soti mobicontrol user guide · 2019. 11. 14. · soti mobicontrol user guide soti mobicontrol 2015...

SOTI MobiControl 2015 User Guide

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SOTI MobiControl User Guide

This document describes how to use SOTI MobiControl, the new Enterprise Mobile Management solution for KONE.

1 Introduction to SOTI .................................................................................................... 2

2 Enrolling a device in SOTI ........................................................................................... 2

2.1 Downloading the client ................................................................................................ 2

2.2 Installing the client ....................................................................................................... 4

2.3 Starting SOTI MobiControl .......................................................................................... 5

2.4 Enrolling a device in SOTI MobiControl ....................................................................... 6

3 Application Catalog ..................................................................................................... 7

3.1 Google Play applications ............................................................................................. 7

3.2 In-House applications .................................................................................................. 8

4 Bookmarks .................................................................................................................. 9

5 Managing /Supporting devices .................................................................................. 10

5.1 Adding a Device Group or Country ............................................................................ 10

5.2 Adding a Device Rule to a Device Group .................................................................. 11

5.3 Deploying packages to devices ................................................................................. 13

5.3.1 Creating a package ................................................................................................... 13

5.3.2 Deploying a package ................................................................................................. 13

6 Package Directory ..................................................................................................... 15



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1 Introduction to SOTI

SOTI MobiControl provides organizations with a complete set of tools to centrally deploy, manage, and

support a mobile field force over wired or wireless networks. MobiControl allows administrators to

automatically discover and configure new devices, remotely deploy software and data to mobile devices,

manage and control devices remotely, monitor the status of deployment operations, generate reports and

more.

SOTI MobiControl is the replacement to Afaria which was used for Mobile Device Management in the prior

Windows Mobile based KFM devices.

2 Enrolling a device in SOTI

2.1 Downloading the client from SMT blog

We recommend to download the Mobicontrol application from our SMT blog.

• Access the browser of your tablet and go to: https://smt-soti.kone.com

• Select ”Enroll your device”

• Select your country and the Manufacturer of your device

https://smt-soti.kone.com/



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• Download MobiControl application, and the INI file (configuration object)

2.2 Downloading the client from Soti official website

If for any reason you need to download the application directly from Soti provider, you can navigate to the

URL: http://www.soti.net/oem/

Fill in the following information depending on your device and manufacturer:

Manufacturer: Brand of your device

Device Agent: Same as your brand

Version: You can download any version from 13.5.0 upwards

Once you have filled in all the correct information select ”Download”.

http://www.soti.net/oem/



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2.3 Installing the client

If the download is successful it should now appear in your downloads folder depending on your device:

Click on the MobiControl apk file and the install should begin.

It may be possible that your device does not allow installations outside of the Google Play store.

If this happens go to Settings and navigate to Security. You will see the following screen:

Tick the box next to ”Unknown sources”. Once done the installation should begin. A screen with

permissions may appear. Click install to continue.



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2.4 Starting SOTI MobiControl

The next step would be to open the SOTI MobiContorl application which you may now find in your App

drawer and/or on your Desktop.

Once you open the MobiControl app you may be prompted with a Device Administrator popup. It should

look like this:

Select install to continue.

In the next step you may configure your KONE email.

The Exchange Account details may vary on your region:

Domain: konenet

Username: Your KONE username, i.e. CON_JHELLEMA

E-mail address: [email protected]

Server: mobile.kone.com

Once configured go to the next step.

mailto:[email protected]



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2.5 Enrolling a device in SOTI MobiControl

If you have successfully downloaded the INI file from our SMT blog, you can skip this section.

Otherwise, and Enrollment is required to proceed. This may be subject to change in the future. Each ID

corresponds with a predefined group in SOTI.

Enter your specific code and hit enroll.

Below is a small list of the current Enrollment ID’s. Please only select the ID you have been assigned to

prevent problems. This list is subject to change, always check with your MobiControl supervisors if

you are unsure. If enrolled correctly this should now also reflect in the MobiControl Cloud Server in your

browser.

Country Enrollment ID

China MJCBEZ95

Austria KCAWQT78

Belgium HFEXHX54

Germany QCDJDF23

Poland QWZYZT76

Denmark TYPRRG86

Italy PPVHNM64

Finland AZDFZF79

France CCQKZF88

Norway USYVHU88

Spain SSCEFX45

Portugal BDXJBU44

Sweden GKEFZD62

United Kingdom EPKMQC47

Netherlands FUANPM96



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3 Application Catalog

SOTI allows for a list of Suggested and Mandatory applications to be setup for each countries users so that

they can easily find the applications needed for their work. This can be configured per country.

The application catalog can be found under the Rules tab in Android Plus.

3.1 Google Play applications

A list of applications can be defined and made available for the country mobile users of applications that

exist in the Google Play Store just by using the SOTI search engine to find the applications.

Right click the Application Catalog tab and select ”Create Application Catalog rule.

You will be prompted to give your Application a name. Please provide coded names for your rule. An

example would be <App name> <Version> <Extra comment> (e.g. KFF v1.13 QA)

By selecting add you can choose the ”Google Play Store Applications”. You will be prompted with the

following screen:

It is possible to either search by the name of the application or the URL from the Play Store.

The app should automaticly be found and a description added. If needed you can change the description.



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In the next screen you can select all the groups that need access to this app. You can also select individual users

in a group.

When done you are presented with a Summary of your App rule. Press finish to complete the setup. The

application should automaticly become visible in the MobControl application on your mobile device.

3.2 In-House applications

Similar to the Google Play application, Internal KONE applications can be configured to displayed as

Suggested or Mandatory applications.

The KONE Inhouse applications require Android APK files and are not found in the Google Play Store.

These applications can be added by the SOTI Administrators and/or Supervisors.



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4 Bookmarks

You may find some links to several web applications pre-installed in your bookmarks. This will be shown in

all your browsers (Stock Browser, Google Chrome, Mozilla Firefox, ...)

Some examples are:

- Konect Mobile

- BPC

- Salesforce

- KONE Care Online

- ...

Icons will also be placed on your home screen. These icons will open the application in your browser of

choice.



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5 Managing /Supporting devices

5.1 Adding a Device Group or Country

Device groups allow Administrators and/or Supervisors to organize groups of devices based on their

location (country) or function (test user). Device groups also allow us to perform actions on an entire group

of devices by simply selecting the group in the device tree. It is also possible to select individual devices.

Settings and rules are inherited based on the group structure. Hence, subgroups and devices belonging to

a parent group are automatically provisioned with the rules assigned to the parent group.

To add and/or configure groups in the device tree, select the Devices tab under Android Plus and right-click

an item in the device tree.

Hovering over “Manage Group” will open another dropdown with more options.

This will allow you to either rename or delete an existing Device Group or add a new Device Group.

Clicking on ”Add Group” will add a new folder to the Devices Tree and allows you to fill in an appropriate

name.

Note: Enrollment ID’s are not created in this menu. For this please refer to the ”Rules” tab.



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5.2 Adding a Device Rule to a Device Group

Add devices rules allow MobiControl to name devices, place devices in the appropriate device group, and

manage them

To create an ”Add Devices Rule”, select the Rules tab under Android Plus, then right-click Add Devices.

Once you select ”Create Add Device Rule”, the setup wizard will be displayed.

Here you will be able to give it a name. Press next to continue.

We are currently using ”Manual” to add devices to a certain Device Group. This may be subject to change

in the future.

In the next step we select to which device group the devices configured by this rule will be added.



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Currently a password or agreeing to the Terms and conditions is not required. This may change in future

updates as we add more security measures. In the test fase we select ”No password required” and leave

the check box for ”Terms and Conditions” unchecked.

The following step will ask you where to download the Device Agent from. In this case we will download

them directly from the MobicControl Server:

Under device name we currently use the following format. This may be subject to change as we roll out

more devices.

After giving a proper device name to the Device Rule we are greeted with a summary. Here you can review

your selections before finishing the wizard. When done select ”Finish”. Note that MobiControl will

automaticly assing an enrollment ID at this stage:



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5.3 Deploying packages to devices

The following steps describe how you can deploy packages onto mobile devices.

5.3.1 Creating a package

A package is usually an application for use on your mobile device. The package will compress the APK and

all the data in one compressed file.

MobiControl provides a tool called Package Studio that allows you create packages. It will also allow you to

add scripts that get automatically executed at various points in the installation or uninstallation of the

package.

In the Packages tab under Android Plus you will be able to create, edit or delete new packages. This is

done by right-clicking in the Package tree:

Note: By selecting ”Download Package Studio” it will prompt you to install Package Studio. From there you

can make Package Projects with custom data and/or scripts.

Adding a package is done by pressing ”Browse” and navigating to the .APK file on your computer.

Once done MobiControl will automaticly name the package and add a version number.

5.3.2 Deploying a package

The following steps describe how you can use MobiControl to deploy packages onto mobile devices.

Right-click on ”Package Deployment” and select ”Create package Deployment Rule”. This will start a new

wizard.

Begin by adding a name for your new rule. Typically they start with Deploy <App name> <Version>

<Comment> (i.e. Deploy KFF v1.19 QA).



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The dialog box displays a list of the packages that have been previously created in the MobiControl

database. Select the relevant packages that need to be deployed.

Select the Device Group(s) to which the package will be deployed and click on ”Next”. Keep in mind that

you can also deploy to seperate devices in a group.

The deployment rule can be deployed immediately after enrollment or at a pre-set time/schedule.

A summary is displayed. Review the settings you have chosen and click ”Finish” to complete the wizard.

Note that you can see which Device Groups this will be enrolled to.



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6 Package Directory

All SOTI packages are currently stored in one central location.

Given the correct rights, you can access the server on the following address:

\\eudvmmskfm007\KONE SMT.

You can do this by copying the address in any Windows Explorer window.

Alternatively you can add the address to your network locations. Do this by opening ”My Computer” and

right click in an empty field and select ”Add a network location”.

Copy and paste the address in the empty field and click on ”Next”.

In the next window you are able to give the location a custom name. For convenience you can name it

”KONE SMT”.

After clicking ”Next” you have succesfully added a Network Location which will now appear in the ”My

Computer” and making it easy to access in the future.

Note: Make sure you copy the MobiControl Packages to your local location on your laptop to edit the

package. If you do not copy first and try to edit the package on the server, you will receive an error

message when you build the package. After you are done make sure you overwrite and copy the new

package file on the server.

soti mobicontrol user guide · 2019. 11. 14. · soti mobicontrol user guide soti mobicontrol 2015...

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