Some balanced scorecards

Namur 10/2010

Some balanced scorecards

The image of the PA: an impregnable tower or a glass house ?

The intranet network of the PA: 23 balanced scorecards available to all

“Refund“ files not yet archived (number)

“Refund” files not yet archived (continued)

•Legal cases

•Awaiting answer of thecustoms authorities

• Awaiting internal archiving !

Annual communications… June 2010

Annual communications… October 2010 !

Accounts receivable after 4… or 8 years. Payment rate of 50 % !

Legal files

Legal files: a slow evolution

And the audit process: follow-up of the internal audit

The icing on the cake: the balanced scorecard of all balanced scorecards

Conclusions / Questions ?