Ayham Alaloush Dubai, UAE

Mobile: +971-551528057E-Mail: Ayham.a1980@gmail.com

CAREER EXPERIENCE

Senior Freelance Corporate & Retail Trainer July 2015- Ongoing

2015-2016 Training Projects Snapshot

Training modules: Introduction To Islamic Banking Core of Islamic Banking Excellence In Customer Service Communication Skills Negotiation Skills Skills for Customer Service Managers (Arabic) Dealing with Difficult Personalities (Arabic) Performance Management System Training Developing Supervisory Skills for Departments Supervisors (Arabic) Fundamentals Of Supply Chain Management Supervisory Skills Presentation Skills

Clients: Abu Dhabi Islamic Bank Sheikh Zayed Housing Program Public Authority For Housing Welfare (Kuwait) Ministry of Health Dubai Islamic Bank Public Courses (Different Industries) Kuwait House of Zakat Union Coop (Etisalat Academy)

Senior Retail & Corporate Trainer Mohamed Hilal Group December 2013- July 2015 www.hilal.cc Responsibilities / Achievements:

Responsible for building training culture within the retail sector. Creating training calendar based on retail & back office staff’s learning path

requirements. Responsible for all related training agendas, from creating customized training programs,

evaluation methods up to delivering such programs and following up. Training Retail staff, Team Leaders and Supervisors. Visiting The Company’s shops and Kiosks to shape a comprehensive picture on the flow

of the job, types of customers, and the staff’s skills, hence building truly customized training materials.

Responsible for training in KSA, Qatar, Kuwait and Oman. Adding value to the staff’s professional demeanor and escalating their skills. Evaluating the training outcomes according to Kirkpatrick’s 4 Levels of Evaluation.

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Working along with Brand Managers and the Retail Manager to organize, evaluate and brainstorm ideas to always develop the flow of the trainings.

2014-2015Training Programs

# Training Module Target Audience Numbers In Total

1 Communication Skills Retail Staff220 Staff2 Selling skills Retail Staff

3 Customer Service Skills Retail Staff70 Days4 Team management Skills Team Leaders+ Supervisors

5 Conflict Resolution Skills Team Leaders, Supervisors & Back Office

490 Training

Hours

6 Leadership Skills Team Leaders+ Supervisors

7 Problem Solving & Decision Making Skills Team Leaders+ Supervisors

8 How to motivate your team Team Leaders+ Supervisors

9 Time Management Skills Back Office Staff

10 Product Knowledge (Perfumes) Retail Staff & New Joiners

Islamic Banking & Retail Trainer (Behavioral Skills & Islamic Banking Training)Snapshot Training & Consultancy 20011-2013 (November)Dubai Islamic Bank Project (L&D Division)Dubai, UAEwww.dib.ae

Responsibilities / Achievements:

Designing and developing training and development programs based on both the organization’s and the individual's needs

Designing training materials as packages that include, PowerPoint slides with the latest animation, trainer manual, trainee manual, self-assessment, post-assessment, activates, videos, role-playing, ice breaker and case studies.

Working in a team to produce programs that are satisfactory to all relevant parties of the

organization.

Producing training materials for in-house courses

Managing the delivery of training and development programs

Monitoring and reviewing the progress of trainees through questionnaires and

discussions with managers

Evaluating training and development programs plus amending and revising programs as

necessary in order to adapt to changes occurring in the work environment

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TrainingStructure

DIB Existing & New Joiners StaffTraining Modules

DIB Emarati Program30-Days Program

TargetAudience DIB’s Existing & New joiner staff. Fresh University Graduates

Fresh Employees

Behavioral Skills

Training

Feelings For Customer Service

Interpersonal Skills

Conflicts Resolution Skills

Creative & Innovative Thinking

Problem Solving & Decision Making Skills

Building Powerful Relationships

Time & Stress Management Skills

Teamwork Skills

Practical customer service

Customer Service SkillsSales Skills

Team Building SkillsCommunication Skills

Time Management & Setting Priorities

Technique Skills

(Islamic Banking &

Bank’s Products)

Core Islamic Banking

Sharia’a Compliant Principles (Islamic Finance)

Islamic Personal Finance

Salam Finance (Cash Finance)

Islamic Auto Finance

Islamic Credit, Debt & Charge Cards

Accounts Variation

Bank's policies and procedures (Lows & Regulations)

E-Banking

Field VisitsScheme

Not Applicable

-Visiting the staff at their branches.

-Evaluating their progress at work by means

of evaluations and questioners.

-Meeting with their direct managers to assess

what skills they lack and to improve their

performance.

-Preparing full reports on the results of the

visits to the L&D management.

-Executing multiple visits throughout the year.

Number of Sales Staff trained Around 2000 StaffNumber of Training days conducted Around 600 Days

Number of different subjects delivered

Around 20 subjects

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Corporate & Retail Trainer Snapshot Training & ConsultancyRTA (Road & Transport Authority) & Dubai Land Department Projects 2009-2010 Dubai, UAE

Responsibilities / Achievements:

Delivering training sessions with the following titles:

Effective Communication Skills Customer Service Skills Creative and Innovative Thinking Skills Dealing With Difficult Personalities Skills

Marketing ExecutiveAl-Manar Book Centre-MBC (McGraw-Hill Educational Distributer) 2007-2009Aleppo, Syria

Al-Manar Book Centre is a Leading Book Centre in the city of Aleppo; it is located near the University of Aleppo, providing students with varieties of books and resources ranging from Technology, Business and Languages. MBC Centre is also the sole McGraw-Hill distributer in the city of Aleppo, supplying private and public schools, institutes, and colleges with all educational book series requested.

Responsibilities / Achievements:

Responsible for marketing business books to different organizations and institutions.

Executing orientation regarding business books and materials.

Executing soft skills training.

English Teacher Dream Institute & Private Sessions (Part Time) 2003-2008Aleppo, Syria

Responsibilities / Achievements:

Teaching EFL courses (Beginners – advanced) Levels

Taught English Materials and subjects of English Literature for more than 5 students for

each grade

Taught Poetry, Prose, Drama , Phonetics, Linguistics and Composition

ESP: English for Specific Purposes for non-specialized students enrolled in other

Colleges and Departments

Al-Yaman Fairs 1999-2003Receptionist and Organizer

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Responsibilities / Achievements: Front door receptionist, welcoming the coming visitors and guiding them to the sections

of the exhibition.

Handling V.I.P customers professionally to maintain a bright image of the company

within a set standard of rules and guidelines.

EDUCATION

Certified Islamic Banker General Council For Islamic & Financial Institutions (CIBAFI) 2015

Aleppo University 2006SyriaBachelor of Arts “English Language & Literature”

Mamoun International Corporation. 2007Professional Marketing Management Certificate

Logica Centre for Business and Training. 2007HR Practices

PERSONAL SKILLS

Strong communication skills by exchanging complex and technical information and is able to persuade, influence, negotiate and build firm relationships with internal customers.

Develop training plans & Prepare training materials Prepare training feedback reports Knowledge of current developments in related fields of specialization with the ability to

keep up-to-date on changes in policies and procedures to maintain current working knowledge

Communication Skills, Sales skills and Customer Service skills Professional Trainer All Company’s product training Strong interpersonal skills for internal and external relationships. Excellent problem solving skills to develop alternative solutions. Excellent presentation skills. Action oriented Excellent Team player

COMPUTER SKILLS

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Microsoft Office programs Graphic Design programs Adobe Photoshop, Corel Draw

LANGUAGE SKILLS

English: Fluent & excellent native-like proficiency Arabic: Native speaker

HOBBIES AND OTHER SKILLS & ACTIVITIES

Sport (basketball) Chess, Theatres and Cinema Music Reading novels, plays, articles. Writing. Fashion

PERSONAL DETAILS

Date of Birth: April 12, 1980Nationality: SyrianMarital Status: MarriedLanguages: English, ArabicDriver’s License: UAE

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