solution statement template. presentation title goes here in arial 36pt regular...
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Solution Statement Template
Presentation title goes here in Arial 36pt regular
Subheading/Speaker’s name in Arial 24pt regularDate in Arial Roman 24pt regular
The Solution
Background / Issues• Highlight the issues and their root causes (as
identified during the diagnostics) • •
Solution• Briefly describe the solution and point how it will fix the
issue• •
Feasibility
To evaluate the ease of implementation, highlight in this section:• The magnitude of the change. For this your may want
to explain what is in scope and what is out of scope• The resources required• The timeframe until full implementation• The potential risks / challenges to implement and how
to manage them• Major dependencies
Solution title - Use 1 statement for each solutionReference
#
Ease of Implementation
Low Medium High
Project name
Solution ownerxxx
Project ownerxxx
Presentation title goes here in Arial 36pt regular
Subheading/Speaker’s name in Arial 24pt regularDate in Arial Roman 24pt regular
Benefits
Expected impact on KPIs
Other Benefits• List other benefits not included in KPI• • • • •
CostCost
Solution title (cont.)- Use 1 statement per solution
Description Cost FrequencyKPI Description Baseline Target
Cost
Low Medium High
Impact on KPI
Low Medium High
Does our solution have a positive impact on: Yes / No
Patient Flow / Access
Patient Outcomes
Patient Experience
Patient Safety
Staff Experience
Waste Reduction
Solution Statement Example
Presentation title goes here in Arial 36pt regular
Subheading/Speaker’s name in Arial 24pt regularDate in Arial Roman 24pt regular
The Solution
Background / Issues• NEAT performance for the hospital was on average
58% over the last 12 months, while our target is 75%• Process mapping and data analysis highlighted that
the turnaround time for pathology analysis was on average 2h33min.
• Tests is the number one delay for 65% of ED patients • Root causes:1) Pathology samples taken in ED are not
differentiated from those taken throughout the hospital
2) No mechanism exists for urgency of sample to be communicated to laboratory staff
Solution• ED and Lab will agree on turnaround time for main
tests (see attachment)• ED and Lab staff will develop special ED stickers • Lab will provide 6 education sessions to ED staff • Research: Hospital Gama proved a 5% NEAT
improvement through better labelling (med. Journal, 2013, ed Nov, p40)
Feasibility
• Turnaround time will only be agreed for the 4 main tests: full blood count, EUC, CRP, NPA. These represent 80% of the ED urgent tests.
• No major resources required (stickers and time for 6 training sessions)
• Implementation from 01/02/15 to 10/03/15• Implementation led by Lab manager, closely
supported by ED NUM and ANUMs• No major dependency identified• Major risks:1) Non compliance of turnaround time: performance
and impact will be reviewed monthly at committee meeting
2) New staff / on leave staff not trained: absent staff will be allocated a buddy, training to be recorded in training roster / welcome training, pamphlets available in storage room next to laboratory supplies
Solution 1: Pathology Sample LabellingReference#4Nsol1
Ease of Implementation
Low Medium High
4Neat: Improving patient flow in the Emergency Department
Solution ownerLab manager (Michael Blood)
Project ownerED project manager (Greg Gantt)
Presentation title goes here in Arial 36pt regular
Subheading/Speaker’s name in Arial 24pt regularDate in Arial Roman 24pt regular
Benefits
Expected impact on KPIs
Other Benefits•Patient satisfaction will be measured before and after the implementation•Expectations will be clearer which will help staff prioritise their work, and increase their satisfaction• Timely results can also lead to better patient outcome when time is critical • This first project will strengthen working relationships between ED and lab•Reduced repeated requests and blood collection
CostCost
Pathology Sample Labelling (cont.)
Description Cost Frequency
Training time(6 x 30min)
6 x .05 x $60 = $180 Once (Feb 2015)
Stickers and printing $50 Monthly (ongoing)
KPI Description Baseline Target
Pathology turnaround time 2h33 1h15
NEAT (impact of this solution) 58% 63%
Cost
Low Medium High
Impact on KPI
Low Medium High
Does our solution have a positive impact on: Yes / No
Patient Flow / Access
Patient Outcomes
Patient Experience
Patient Safety
Staff Experience
Waste Reduction