solution manual for operations and supply chain management the core 3rd edition by jacobs

7/26/2019 Solution Manual for Operations and Supply Chain Management the Core 3rd Edition by Jacobs

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Chapter 01 - Operations and Supply Chain Management

CHAPTER 1

OPERATIONS AND SUPPLY CHAIN MANAGEMENT

Review and Discussion Quesions

1. Look at the want ads at http://www.apics.org and ealuate the opportunities !or an OSM ma"orwith seeral years o! e#perience.

$here are pages and pages o! these in the %&'CS Career Center. (ere are some e#amples:

)lo*al %ctie 'ngredient Supply &lanner

+MC Corporation

,S - &% - &hiladelphia

$his is your opportunity to "oin the %gricultural &roducts )roup %&) and work on the team

responsi*le !or glo*al actie ingredient planning. oull sere as a central Supply &lanner

working in tandem ...

Sep-0-011

&urchasing Manager 2uyer

$e#as 3ow 4mployees Credit ,nion $34C,

,S - $5 - Lake 6ackson - 7earest Metro area - South (ouston

4ducation %ccredited uniersity degree in 2usiness or Marketing with certi!ication in &urchasing8

'nentory Management8 or Logistics. %ccredited &urchasing &ractitioner %&& or Certi!ied

&urchasing ...Sep-0-011

&roduct Line Manager

Cintas Corporation,S - O( - Mason

(igh School diploma or )43 re9uired8 year degree pre!erred ;nowledge o! and e#perience

using 'nternet and Microso!t O!!ice <ord8 4#cel8 &ower&oint8 and 4mail = years management

e#perience pre!erred ...

Sep-0-011

3irector &urchasing

Legendary 2aking

,S - CO - 3ener

C4>$'+'C%$'O7S ? L'C47S4S @ Aalid 3rierBs License and car insurance. @ Certi!ied

&urchasing Manager certi!ication C.&.M. pre!erred. @ Certi!ied +ood &urchasing Manager ...

Sep-1-011

&rocess 'mproement Manager %>%M%>; Corporation

,S - $5 - (ouston

2achelors 3egree re9uired. $echnical 4ngineering discipline within 'ndustrial8 Mechanical8

Chemical8 or +ood Operations strongly pre!erred. @ Minimum D years Lean manu!acturing

e#perience coupled ...

Sep-1-011

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http://www.apics.org/

http://www.apics.org/




. <hat !actors account !or the resurgence o! interest in OSCM todayE

<ith companies !acing competition on a glo*al scale8 and eer-adancing manu!acturing and

in!ormation technologies8 !irms realiFe the competitie adantage their OSCM !unctions can

proide i! properly managed. Many hae !ound that the same old way o! doing *usiness leaesthem una*le to compete success!ully. $he 011 tsunami in 6apan has also *rought to the !ore!ront

how important supply chains are8 as well as the negatie economic impact that disruptions in thesupply chain can cause.

=. ,sing 4#hi*it 1.= as a model8 descri*e the source-make-delier-return relationships in the

!ollowing systems:

a. %n airline

Source: %ircra!t manu!acturer8 in-!light !ood8 repair parts8 computer systems

Make: %ircra!t and !light crew scheduling8 ground serices proided at airports8 aircra!t

maintenance and repair

3elier: Out*ound and arriing passenger serice8 *aggage handling

>eturn: >esole any post-serice issues such as lost or damaged luggage

*. %n automo*ile manu!acturer

Source: Suppliers o! components and raw materials

Make: Manu!acturing o! ehicles and components or su*assem*lies to *e sold as spare parts

3elier: 3eliery to and sales !rom dealerships8 deliery o! spare parts to the wholesale

system

>eturn: <arranty and recall repairs8 trade-ins

c. % hospital

Source: Medical supplies8 cleaning serices8 disposal serices8 !ood serices8 9uali!ied

personnelMake: 'npatient rooms8 outpatient clinics8 emergency room8 operating rooms

3elier: Scheduling patients8 proiding treatment8 am*ulance serice8 !amily counseling

>eturn: 2illing errors8 !ollow up isits

d. %n insurance company

Source: Supplies needed !or the o!!ice8 underwriters8 legal authority to operateMake: 4sta*lish policy guidelines and pricing8 !ield agent/representatie and !acility

network8 deelop 'nternet serice capa*ilities8 esta*lish pre!erred ehicle repair serice

network

3elier: Meet with and adise clients8 write policies8 process and pay claims>eturn: re!und o! oerpayments

. 3e!ine the serice package o! your college or uniersity. <hat is its strongest elementE

<hat is its weakest oneE

$he categories with e#amples are:

Supporting !acility - location8 *uildings8 la*s8 parking

+acilitating goods G class schedules8 computers8 *ooks8 chalk

4#plicit serices G classes with 9uali!ied instructors8 placement o!!ices

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'mplicit serices G status and reputation e.g.8 'y League schools

%t 'ndiana ,niersity and the ,niersity o! Southern Cali!ornia8 among their strongest

elements are their *usiness schools and their Operations Management programs o! course.2oth also hae ery dedicated alumni networks. % weak element o! 'ndiana ,niersity is its

weak !oot*all programH !or ,SC8 weak elements are on-campus parking and housing.

D. <hat serice industry has impressed you the most with its innoatienessE

Our ote goes to cruise lines which hae introduced such on*oard innoations as wae

machines !or *elly *oarding and rock clim*ing walls8 as well as all sorts o! other amenities to

keep cruisers inoled. $he industry is doing record *usiness as well.

Some o! the standout companies in less innoatie industries are 2ank o! %merica has a

!ormaliFed research program to try out new customer serices/amenities such as ideo

screens in ne#t to teller lines8 'ntuit e.g.8 putting Iuicken money management so!tware

online8 'kea8 6et2lue %irlines8 and &rogressie 'nsurance discussed later in the *ook.

J. <hat is product-serice *undling and what are the *ene!its to customersE

&roduct-serice *undling is *uilding Aalue-added serices to a !irmBs product o!!erings to

create more alue !or the customer. $his proides *ene!its in two areas. +irst8 thisdi!!erentiates the organiFation !rom the competition. Secondly8 these serices tie customers

to the organiFation in a positie way.

K. <hat is the di!!erence *etween a serice and a goodE

% serice is an intangi*le process you canBt hold it in your hands8 while a good is the

physical output o! a process.

. >ecent outsourcing o! parts and serices that had preiously *een produced internally is

addressed *y which current issue !acing operations and supply management todayE

$he coordination o! relationships *etween mutually supportie *ut separate organiFations.

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solution manual for operations and supply chain management the core 3rd edition by jacobs

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