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Chicago • Sept. 30–Oct. 2

By attending, you learn how to:

�� Centralize solution monitoring, alerting, analysis, analytics, and administration

�� Achieve better alignment between the business and IT operations

�� Support and manage your SAP systems via mobile devices

�� Gain real-time visibility to resolve errors and performance problems in real time

�� Bolster the productivity and value of your IT Help Desk

�� Improve project blueprinting, documentation, management, and testing

�� Monitor performance and availability across multi-location, global landscapes

�� Document your SAP solution, business scenarios, processes, and transactions

Get updates on and new techniques for leveraging:

�� Application Lifecycle Management (ALM)

�� Change Request Management (ChaRM)

�� CTS+

�� Quality Gate Management

�� Mobile enterprise support

�� SAP IT Incident Management

�� SAP IT Service Management (SAP ITSM)

�� Solution Documentation Assistant

�� Business Process Blueprinting

�� Testing

�� Run SAP Like a Factory

The seminar for better management and support of SAP® systems, processes, and projects

Register early and SAVE

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Orlando • November 20-22

Register today! Call +1-781-751-87002

19 Reasons to attend The Solution Manager Seminar

This is the only seminar this year that is exclusively focused on practical, field-tested approaches and techniques for getting more value from SAP Solution Manager and maximizing ROI. By attending, you learn how to:

1. Transform the operation, support, and maintenance of your SAP applications and infrastructure

2. Achieve better alignment between the business and IT operations

3. Effectively use the newest SAP Solution Manager 7.1 capabilities across all SAP applications and infrastructure components

4. Expand performance and availability monitoring of multiple locations across global landscapes

5. Ensure business process stability by detecting critical process exceptions early

6. Navigate and learn where to find support standards, best practice documents, and wikis

7. Identify and document the most widely used processes, transactions, and custom code elements in your system

8. Gain greater visibility into the health of your SAP system with management dashboards and reports

9. Provide a friendlier SAP Solution Manager user experience with UI enhancements and mobile apps

10. Expand change management operations to encompass both ABAP™ and Java systems using CTS+

11. Reduce project costs and shorten upgrade or SAP enhancement package installation timelines

12. Streamline application changes, transports, and business process modifications by aligning change control with SAP IT Service Management (SAP ITSM)

13. Determine in advance how configuration changes or service pack applications could affect your existing business processes

14. Consistently track test progress and results using test workbench functionality

15. Properly configure and leverage SAP ITSM capabilities, including team org structures, email templates, multi-level categorization, and dispatching

16. Weigh the options for migrating existing help desk activities to SAP ITSM

17. Evaluate the sizing and hardware requirements for deploying SAP Solution Manager 7.1

18. Manage incidents, changes, and other IT support functions via mobile devices

19. Centralize the monitoring, alerting, analysis, analytics, and administration of your solution landscapes

Register today at www.solmanseminar.com 3

Day 1 Day 2 Day 38:00 am — Registration

and Continental Networking Breakfast8:00 am — Continental Networking Breakfast 8:30 am — Continental Networking Breakfast

What every customer now needs to know about SAP Solution Manager and its impact on your business, applications, and IT operation strategies

Tips to prevent your projects from spinning out of control (or, why SAP Solution Manager is a project team’s best friend)

Strategies for taking IT support mobile with SAP Solution Manager 7.1

Networking Break Networking Break

A comprehensive guide to features, functions, and enhancements within SAP Solution Manager 7.1

An expert guide to effective testing strategies and the new tools that support them

Putting it all together: Running your entire SAP solution like a factory using SAP Solution Manager 7.1

Networking Break Networking Break 11:45 am — Seminar Concludes

New guidelines for validating, documenting, and monitoring your business processes

A comprehensive guide to the new, integrated SAP

IT Service Management (SAP ITSM)

Networking Lunch Networking Lunch

SAP Solution Manager just got friendlier: Lessons for leveraging dashboards, mobile, and new UI enhancements to improve the user experience

Best practices for deploying help desk activities via SAP IT Service Management (SAP ITSM)


Leverage SAP Solution Manager 7.1 for end-to-end change control management

Choosing the most effective method to get SAP Solution Manager 7.1 up and running: Upgrade versus new installation


Tips for leveraging SAP Solution Manager to improve project blueprinting, configuration, and documentation

Hands-on lab (Group 2)5 SAP Solution Manager tools you already own to reduce risk and cost during SAP enhancement package projects

8:30 pm — Day 2 ends

Hands-on lab (Group 1)}5 SAP Solution Manager tools you already own to reduce risk and cost during SAP enhancement package projects

9:00 pm — Day 1 Ends

Seminar schedule at-a-glance*

* Session times are subject to change in each city

CIOs, Vice Presidents, Directors, and Managers of:

• Applications

• Architecture

• Auditing

• Businessapplications

• CentersofExcellence

• CompetencyCenters

• Compliance

• ERP

• IT

• ITinfrastructure

• SAPsystems

Team leads and specialists who focus on:

• Applicationlifecyclemanagement

• SAPapplications

• Basis

• Businessprocessmanagement

• Businesssystems

• Changemanagement

• Compliance

• Enterprisearchitecture

• Helpdesk

• Implementations

• Integration

• ITprojects

• Monitoring

• Operations

• Systemperformance

• Security

• Systemsmanagement

• Support

• Testing

• Transports

• Troubleshooting

• Upgrades

Who attends


Day One8:00-9:00 am

Registration and Continental Networking Breakfast

9:00-9:30 am

What every customer now needs to know about SAP Solution Manager and its impact on your business, applications, and IT operation strategies John Krakowski, SAP Senior Product Manager, SAP America

SAP Solution Manager is more than just a software application — it is a combination of tools, content, and direct access to SAP that, when leveraged properly, can be an invaluable means of providing the best support possible to the business and IT throughout all layers and areas of application lifecycle management and solution operations. Whether you are implementing or using SAP Solution Manager for the first time, upgrading to the latest release, or looking for new ways to derive additional value from its full range of capabilities, this session is critical in helping you understand how SAP Solution Manager functionality can work together within the broader context of SAP’s current and long-term support strategy.

• Enhance your understanding of SAP Solution Manager’s role in application and operation management — its basic requirements and opportunities for optimization

• Get an introduction to the Run SAP Like a Factory model and understand how this approach utilizes SAP Solution Manager to create equally effective and efficient application management and solution operation

• Step through the key building blocks necessary for business and IT to operate better with Run SAP Like a Factory, including stability, simplicity, and automation

• Explore strategies and paths for better alignment between business and IT operations

• Get a candid look at how SAP Solution Manager maximizes SAP Enterprise Support by discussing scenarios where it is not fully utilized to support your solution today and for tomorrow’s business and IT challenges

9:30-10:15 am

A comprehensive guide to features, functions, and enhancements within SAP Solution Manager 7.1John Krakowski, SAP Senior Product Manager, SAP America

This session delves into the comprehensive package of new features and functions delivered with SAP Solution Manager 7.1 and provides insight into the implications for new and existing implementations and administration activities across allSAPapplicationsandinfrastructurecomponents—evenSAPHANA® and Sybase® Unwired Platform. Even if you think you’re fully up-to-speed on SAP Solution Manager 7.1, you’re sure to come away with new insights that will help you maximize its value to your organization.

• Explore the latest updates to Change Request Management (ChaRM) and Quality Gate Management (QGM), and know when to use them individually or in combination

• Take a look at the new monitoring and alerting infrastructure and see how it compares to the older SAP CCMS monitoring infrastructure

• See how the enhanced reporting and dashboard functionality provides more detailed information to all IT support levels

• Learn how to monitor the performance and availability of technical scenarios from multiple locations across your global landscape

• Get recommendations to detect critical business process exceptions early and maintain core business process stability with a business process monitoring and alerting approach

• Get an overview of the test automation functionality integrated with SAP Solution Manager 7.1 through the test automation framework

• Find out how to access the latest Run SAP Like a Factory application operations roadmap in SAP Solution Manager to guide and jumpstart your project

• Discover how and where to find critical support standards, best practice process documents, and wikis to enhance your knowledge base

Take-home Documentation detailing functionality delivered with the initial release of SAP Solution Manager 7.1, the new enhancements delivered with SAP Solution Manager 7.1 SP05, and the planned 2013 enhancements.


10:15-10:30 am

Networking Break

10:30-11:45 am

New guidelines for validating, documenting, and monitoring your business processesNathan Williams, Manager, Enowa Consulting

Learn how to automate the creation of your SAP solution documentation and get tips for saving time on your documentation process. Whether you have already started to document your SAP solution, business scenarios, processes, and transactions in SAP Solution Manager or you are still in the evaluation phase, this session will walk you through the latest tools available in SAP Solution Manager 7.1 to get results quickly.

• Learn how to leverage new analysis content to build a new business process structure

• Find out how you can use the enhanced Solution Documentation Assistant functionality to validate your current business process structure

• Get tips and tricks to help you identify which SAP transactions are actively used by your end-user community

• Explore new options to document not only processes and transactions, but also custom code elements

• Understand the way in which business process operations differ for companies using earlier versions of SAP Solution Manager

11:45 am-1:00 pm

Networking Lunch

1:00-2:15 pm

SAP Solution Manager just got friendlier: Lessons for leveraging dashboards, mobile, and new UI enhancements to improve the user experienceJohn Krakowski, SAP Senior Product Manager, SAP America

This demo-intensive session provides a guided tour of the latest enhancements and capabilities designed to simplify the SAP Solution Manager 7.1 user experience. Specific UI, dashboards, and mobility options, along with practical recommendations for using them, will be discussed in detail.

• Examine the major user experience improvements and additions made to SAP Solution Manager 7.1:

– Test scope optimization for support and enhancement packages

– SAP ITSM’s simple, flexible state-of-the-art interface for business users

– Quality Gate Management (QGM)’s central point to more efficiently build, test, and deploy plan for projects

– Visualize business processes modeled with Business Process Blueprinting

– ChaRM’s modernized UI based on CRM Web Client UI Framework

– A management dashboard for providing IT executives with the right KPIs

• Find out how application operations teams can gain greater visibility to proactively monitor applications and business processes with better access to Run SAP Like a Factory

• See how to view your alerts and manage incidents from anywhere using new mobile applications for incident management, change approvals, and system and end-user experience monitoring

• Understand the system metric monitors based on SAP NetWeaver® BW data and see how to access interactive reportssuchassystemavailability,CPUutilization,responsetimes,HTTPsessionsandmanyothersforyour ABAP- and Java-based systems

2:15-2:30 pm

Networking Break

Day One, continued

Day One continued next page


2:30-3:45 pm

Leverage SAP Solution Manager 7.1 for end-to-end change control managementNathan Williams, Manager, Enowa

This session delves into over a dozen new or enhanced features available with SAP Solution Manager as of release 7.1 SP07. Gather tips and tricks for utilizing Change Request Management (ChaRM) to improve day-to-day operations and production support.

• Learn how to align change control with SAP IT Service Management (SAP ITSM) to streamline application changes, transports, and business process modifications

• Examine the latest updates to Change Request Management (ChaRM) and Quality Gate Management (QGM), and know when to use them individually or in combination

• Become familiar with the Enhanced Change and Transport System (CTS+) to effectively manage both ABAP and Java system changes

• Find out how to centralize and automate license distribution, system access management, and maintenance certificates

• Quickly identify and resolve configuration inconsistencies between reference systems and target systems

3:45-4:00 pm

Networking Break

4:00-5:15 pm

Tips for leveraging SAP Solution Manager to improve project blueprinting, configuration, and documentationDr. Heiko Hecht, IBIS America

This session examines how to leverage the features and functionality of SAP Solution Manager to better manage project blueprinting, configuration, and documentation. Learn how the solution documentation assistant can be used to streamline the creation of business blueprint structures by utilizing the RBPD (Reverse Business Process Documentation) content. Examine how you can realize quick wins and gain further insight into your SAP systems by customizing the business blueprint structure to your requirements, assigning your custom transactions, and modeling and comparing different process variants; and get further insights into your SAP systems. Get a comprehensive framework for re-evaluating existingprojectstructures.HearhowSAPSolutionManagercanhelpyouincreasetheacceptanceofyourbusinessprocess structure, reduce the amount of time and effort needed to keep it up to date, and truly establish a single point of truth for your project. See a demo of how to set up a business blueprint structure in SAP Solution Manager and learn how you can evaluate the process results with the solution documentation assistant.

6:00-9:00 pm

Hands-on lab (Group 1)5 SAP Solution Manager tools you already own to reduce risk and cost during SAP enhancement package projectsMichael Pytel, SAP NetWeaver Practice Lead, NIMBL

This hands-on session provides step-by-step practical instruction for leveraging five SAP Solution Manager tools to reduce costs and shorten upgrade or SAP enhancement package installation timelines. Attendees at this session will learn how to:

• Use SAP Solution Manager to manage project blueprinting, configuration, and documentation, and to optimize project deliverable reporting

• Leverage the solution documentation assistant to identify existing business processes in your production landscape, create your own business processes, and avoid the time-consuming process of building out your business process repository manually

• Utilize the business process change analyzer, both alone and with the test workbench, to decrease regression testing effort and time and to automatically generate test plans and reusable test scripts

• See how to leverage key integration points between the Business Process Change Analyzer and SAP Solution Manager Test Workbench, including automatic test plan generation and test script reusability

Day One, continued


Day Two8:00-8:30 am

Continental Networking Breakfast

8:30-9:45 am

Tips to prevent your projects from spinning out of control (or, why SAP Solution Manager is a project team’s best friend)Winni Hesel, Partner, Enowa

Whether you’ve been live on SAP for a number of years or you just started with SAP, learn how you can utilize SAP Solution Manager to efficiently manage and document projects. This session provides guidance to help you keep your SAP project in check and compliant with project standards.

• Learn how to use key features, including:

– Business process documentation

– Template management

– Built-in ASAP roadmap

– Support methodology

– Test management

• Get tips, tricks, and best practices to more efficiently utilize SAP Solution Manager 7.1 for SAP enhancement package and service pack installations

• Get expert recommendations for deploying new upgrade dependency analysis functionality to identify critical functional and technical dependencies between connected systems prior to an upgrade

• Learn what type of training project team members will need to utilize SAP Solution Manager efficiently in their day-to-day project activities

• Step through a demo of the key project features in action, including how to build a business process hierarchy, how to work with templates, and how to manage development activities

Take home A Microsoft Excel file you can use to test the new business process structure upload feature.

9:45-10:00 am

Networking Break

10:00-11:15 am

An expert guide to effective testing strategies and the new tools that support themWinni Hesel, Partner, Enowa

Through lecture and demo, this session introduces you to the latest testing tools and capabilities within SAP Solution Manager, and provides strategies and best practices to evaluate and improve the testing procedures for your next project.

• Gain an understanding of several testing approaches — some manual, some automated — and get expert recommendations for when to use each

• Learn how and when to utilize end-to-end scenario testing, individual function tests, and integration testing between non-SAP and SAP applications

• Find out how to better focus your regression testing efforts by using the business process change analyzer to identify exactly what needs to be tested

• Find out how to determine ahead of time the impact of configuration changes or SAP service packs on your existing business processes

• Examine the best ways to organize and store test cases and relate them to relevant business processes or process steps

• Get expert recommendations to leverage the test workbench tool as a consistent means to track test progress and results

• Understand the interaction between SAP Solution Manager and commonly used third-party testingtools,suchasHPQualityCenterandWorksoft’sCertify

Day Two continued next page


11:15-11:30 am

Networking Break

11:30-12:45 pm

A comprehensive guide to the new, integrated SAP IT Service Management (SAP ITSM) John Krakowski, SAP Senior Product Manager, SAP America

Take a guided tour of the latest SAP IT Service Management (SAP ITSM) capabilities that expand your ability to manage incidents across SAP and non-SAP systems.

• Understand the SAP Enterprise Support usage rights

• Learn how to leverage the integration between SAP ITSM processes (incident, problem, change, and knowledge) and Application Lifecycle Management

• Get an introduction to the newest SAP ITSM features, including:

– Mobile applications for incident and change management

– Extended SAP ITSM analytics and reporting templates leveraging SAP NetWeaver Business Warehouse and SAP BusinessObjects™ Dashboards

– New role-specific user interfaces (UIs) for Web self-service, dispatching, and SAP collaboration

• Learn how to utilize the guided procedure in SAP Solution Manager to set up a best practice SAP ITSM scenario out of the box, with incident, problem, knowledge, and request processes

• Get tips for advanced SAP ITSM configuration, such as mail notifications, multi-level categorization, and dispatching

• Delve into the details of the expanded and integrated value with SAP IT Infrastructure Management that features full Configuration Management Database (CMDB) capabilities

12:45-2:00 pm

Networking Lunch

2:00-3:15 pm

Best practices for deploying help desk activities via SAP IT Service Management (SAP ITSM)Michael Pytel, SAP NetWeaver Practice Lead, NIMBL

Whether you are new to SAP Solution Manager or simply not yet using SAP IT Service Management (SAP ITSM), this session provides proven approaches for deploying SAP ITSM to support incident and service requests within your organization.

• Explore the benefits, challenges, and key considerations involved when migrating existing help desk activities to SAP ITSM

• Identify cost savings opportunities you can realize by replacing third-party help desk software with SAP ITSM

• Walk through the steps required to configure and implement SAP ITSM, such as configuring your support team organization structure, categories for incidents, and email templates

• Step through comprehensive demos that illustrate, in detail, how to deploy self-service incident reporting, incident and problem interactive reporting, service management dashboards, and email notifications

• Come away with a solid understanding of SAP ITSM capabilities, how to collect the requirements needed for an SAP ITSM deployment, and tips for scoping your deployment project

3:15-3:30 pm

Networking Break

Day Two, continued


3:30-4:45 pm

Choosing the most effective method to get SAP Solution Manager 7.1 up and running: Upgrade versus new installationJohn Krakowski, SAP Senior Product Manager, SAP America

This session provides you with detailed information for installing or upgrading to SAP Solution Manager 7.1. See how to use the innovation improvements, such as the new UIs to “sell” an SAP Solution Manager 7.1 upgrade to your management team and get tips for deciding when it makes the most sense to upgrade to 7.1.

• Learn how to leverage incremental improvements by selectively activating new features, according to their impact on functionality you’re currently using

• Identify the pros and cons of the adoption strategy options for functionality that requires a migration project; for instance, incident and change request management

• Get guidelines for planning your landscape to support the broadest possible adoption of SAP Solution Manager 7.1 and why this is important

• Get insight into the hardware considerations and sizing options for SAP Solution Manager 7.1

5:30-8:30 pm

Hands-on lab (Group 2)5 SAP Solution Manager tools you already own to reduce risk and cost during SAP enhancement package projectsMichael Pytel, SAP NetWeaver Practice Lead, NIMBL

This hands-on session provides step-by-step practical instruction for leveraging five SAP Solution Manager tools to reduce costs and shorten upgrade or SAP enhancement package installation timelines. Attendees at this session will learn how to:

• Use SAP Solution Manager to manage project blueprinting, configuration, and documentation, and to optimize project deliverable reporting

• Leverage the solution documentation assistant to identify existing business processes in your production landscape, create your own business processes, and avoid the time-consuming process of building out your business process repository manually

• Utilize the business process change analyzer, both alone and with the test workbench, to decrease regression testing effort and time and to automatically generate test plans and reusable test scripts

• Leverage key integration points between the Business Process Change Analyzer and SAP Solution Manager Test Workbench, including automatic test plan generation and test script reusability

Day Two, continued


Day Three8:30-9:00 am

Continental Networking Breakfast

9:00-10:15 am

Strategies for taking IT support mobile with SAP Solution Manager 7.1Michael Pytel, SAP NetWeaver Practice Lead, NIMBL

SAP Solution Manager 7.1 provides options for IT teams to manage incidents and change requests via mobile devices, including Android and iOS (Apple).

• Understand the requirements, benefits, and challenges of handling service and change request management via a mobile device

• Understand what software and infrastructure is required to begin using the new mobile applications that are included as part of your SAP software maintenance agreement

• Walk through the set-up and configuration of SAP NetWeaver Gateway required to deploy SAP Solution Manager functionality to smart phones and tablets

• Step through live demos of the mobile applications IT managers and teams can leverage via tablets and smart phones to improve responsiveness to system and user issues

10:15-10:30 am

Networking Break

10:30-11:45 am

Putting it all together: Running your entire SAP solution like a factory using SAP Solution Manager 7.1John Krakowski, SAP Senior Product Manager, SAP America

Bolster your understanding of what’s new in the application operations functionality SAP Solution Manager 7.1 affords for central monitoring, alerting, analysis, analytics, and administration of your solution landscapes.

• Strengthen your understanding of how to get started with Run SAP Like a Factory (RSLAF) as a framework to develop an optimized operations platform to run your SAP solutions

• Get expert recommendations for creating and utilizing RSLAF to support your Operations Control Center to:

– Enable automated alert-based management of SAP solutions

– Utilize dashboards for efficient operations of SAP solutions

– Run SAP with a minimum number FTEs per shift

– Collaborate between customers, partners, and SAP

– Centralize operations

– Connect to SAP via the Mission Control Center

– Combine key learnings from the seminar to transform the operation, support, and maintenance of your SAP applications and infrastructure

11:45 am

Seminar concludes

Register today at www.solmanseminar.com

�� 3 days of expert-led instruction on SAP Solution Manager

�� Access to the top experts from SAP, Enowa, and NIMBL

�� Digital access to seminar materials and supplemental resources

�� Breakfast, lunch, and refreshment breaks throughout the seminar

�� Dedicated networking breaks that allow time for trading ideas with speakers and peers

�� Exclusive discounts on helpful resources from SAPinsider

�� Hands-onlab

Your registration includes:

Cancellations/substitutions: If you are unable to attend, you may send a substitute. Or if you cancel in writing by at least 30 days before the event, you can get a full refund. If cancellation is requested within the 30 days prior to the event, a credit will be held on the registration to be used toward a future event.

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All other product and service names mentioned are the trademarks of their respective companies.

©2013 Wellesley Information Services. All rights reserved.

We guarantee this seminar will be worth the investment in attendance. If for any reason you are not fully satisfied with this seminar, let us know and we will refund your entire registration fee.

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Seminar at Your Site If you’re interested in bringing this seminar to your organization, email [email protected] for additional information.

Chicago • September 30 - October 2, 2013

Register and pay by July 26 $1799 (save $200)

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Register and pay by September 29 $1999

Orlando • November 20-22, 2013

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Register and pay by November 19 $1999

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Can’t Attend?“Attend” this SAPinsider seminar from the comfort of your home or office, on DVD. You’ll get all of the detailed training, practical insights, and essential skills that all attendees will receive at this live event. Order The Solution Manager Seminar today, or browse our full library of over 30 SAPinsider Seminars on Demand when you visit our website.

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Register early and SAVE

www.solmanseminar.com

Chicago • Sept. 30–Oct. 2

Orlando • November 20–22

By attending, you learn how to:

�� Centralize solution monitoring, alerting, analysis, analytics, and administration

�� Achieve better alignment between the business and IT operations

�� Support and manage your SAP systems via mobile devices

�� Gain real-time visibility to resolve errors and performance problems in real time

�� Bolster the productivity and value of your IT Help Desk

�� Improve project blueprinting, documentation, management, and testing

�� Monitor performance and availability across multi-location, global landscapes

�� Document your SAP solution, business scenarios, processes, and transactions

The seminar for better management and support of SAP® systems, processes, and projects

20 Carematrix DriveDedham, MA 02026 USA

#solmanseminar register early and save · pdf fileimplementing or using sap solution manager...

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