Software Assurance Training Vouchers Understood

Kyle Mroz, Corporate Learning Director, Netcom Learning

Kristine Schaefer, Partner Sales Executive, Microsoft

Netcom Learning Webinar Series

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Agenda Netcom Learning What is Software Assurance? Putting Software Assurance to work What are the Software Assurance Training Benefits? What is the SA Training Voucher benefit? What training vouchers do for SA customers How SATV works

How SA Customers earn TV days Technical Training Demonstration Sessions

Questions

Who delivers SATV trainings? How to get started using SATV The SA Training Voucher life cycle

About NetCom Learning

• Innovative leader in IT, business and executive training to companies,

individuals, and government agencies.

• Dedicated to promoting the values of lifelong learning.

• Trained over 80% of the Fortune 100 and helped advanced the skills of

more than 71,000 professionals.

• NetCom Learning's efforts at offering a customer-driven culture have

resulted in building a trust factor that includes high instructor evaluations

getting an 8.6 out of the 9 average.

• Love of Learning: 1 class enrollment = 1 year of education for a child

www.netcomlearning.com

Learning Solutions

www.netcomlearning.com

Standard Bootcamp

Customized Accelerated

Classroom or Live Online Training

Microsoft at NetCom

www.netcomlearning.com

Microsoft Technical | Microsoft Applications | Microsoft Dynamics

• Microsoft training at NetCom Learning is ideal for advancing your skills in the latest Microsoft technologies and preparing for Microsoft certification exams.

• Microsoft Gold Certified Partner for Learning Solutions (CPLS).

• Every Microsoft training course follows the Microsoft Official Curriculum (MOC) and is taught by an experienced Microsoft Certified Trainer (MCT).

Volume Licensing

SA Training Voucher BenefitKristine SchaeferPartner Sales Executive, East Region Learning

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Software Assurance for Volume Licensing helps boost organizational productivity with 24x7 support, deployment planning services, end-user and technical training, the latest Microsoft software releases, unique technologies, plus support for cloud services adoption, all in one cost-effective program.

What is Software Assurance?

Microsoft Confidential. For internal use only.8

Putting Software Assurance to workPlan

New Product VersionsSpread PaymentsStep-Up Licensing

UseSystem Center Advisor MDOP: Desktop Management24x7 Problem Resolution SupportTraining Vouchers for IT TrainingTechNetE-Learning for End UsersOffice Home Use ProgramExtended HotFix SupportCold Back-ups for Disaster Recovery

DeployServices

Planning Services Training Vouchers for IT TrainingE-Learning for End UsersOffice Home Use Program24x7 Problem Resolution SupportTechNetEnterprise Source Licensing

Technologies

License MobilityWindows Thin PCWindows 7 EnterpriseWindows Virtual Desktop AccessMDOP: Deployment ToolsOffice Multi-Language PackOffice Roaming Use Rights

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Software Assurance Training BenefitsMicrosoft’s Software Assurance Training Benefits help boost productivity and streamline deployments by providing in-depth technical classroom training for IT professionals and developers, and opportunities to enhance end-user readiness, all designed to ensure effective and efficient deployment, management, support and adoption of new Microsoft software without impacting the Customer’s training budget.Software Assurance Training Vouchers (SATVs) are the means through which valuable instructor led technical and end-user training benefits can be realized by Software Assurance customers.Software Assurance E-Learning benefits are the means through which end-users can utilize self-paced online training.

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Who uses SA Training Vouchers ?IT Pros & Developers: For Technical Training• In-classroom or virtual• Delivered by MCT’s with Learning Partner• Courses designed by Microsoft experts• 1 Training Voucher day = 1 day of trainingEnd-Users: For Demonstration Sessions• In-classroom or virtual• Designed to support end-user readiness and adoption• Delivered in a group setting, can be customized to

Customer’s readiness needs• 1 Training Voucher day = 1 Demonstration Session,

minimum of 4 sessions per engagement

Boosts Productivity

Cost Effective

Streamlines Deployment

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What Training Vouchers do for SA Customers

Boosts Productivity

Streamlines Deployments

Cost Effective

Provide in-depth IT technical training on the latest technologies

Ensure IT staff readiness and keep them current on how to deploy, manage and support Microsoft technologies

Increase end-user acceptance and readiness

IT Training is included in your SA coverage Your training costs are more predictable, no budget impact Provides a cost effective way to continually enhance your IT

staff’s skills Increase the efficiency and effectiveness of your new

technology deployments Get training that can directly support your deployment plans Reduce end-user readiness blockers SATV Learning Partners can help you plan the most effective

use of your SA Training benefit to support your deployment plans

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How SATV Works

Microsoft Confidential. For internal use only.13

Your Benefit Eligibility & ActivationHow SA Customers earn TV days

As a SA Customer, you receive a set number of “training days” based on the amount of qualifying Microsoft Office and/or Windows software licenses that are covered under your Software Assurance.

You can visit Microsoft’s Volume Licensing Service Center (“VLSC”) to access the most accurate statement of your Software Assurance benefits.

Your SA Benefits Manager must log into VLSC to activate your SATV benefit. The benefit only has to be activated one time, and the entire number of training days allotted to your organization will be activated for use during the agreement period.

For most current program rules and eligibility, consult the Microsoft Product List.

Microsoft Confidential. For internal use only.14

For IT Professionals and DevelopersTechnical Training

In-depth technical courses designed by Microsoft experts

In-classroom or virtual training modalities

Delivered by MCTs with a Learning Partner

1 Training Day = 1 Day of Classroom Training

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End-User Training Eligible under the SATV Benefit (New in FY13)

Demonstration Sessions

Microsoft Confidential. For internal use only.

Supports successful deployments with targeted end-user readiness and adoption

Enables early exposure for end-users through short, repeatable demo sessions

Reduces training costs related to end user readiness

Productivity gains with increased familiarity with the technology

Reduces end-user frustration

Generates excitement

Customizable format for specific readiness needs

On-site or virtual delivery options to enable large group participation

Decreased help desk support costs after new deployments

Extends training budgets by using existing SA benefit

Demonstration Sessions are Trainer-led live or virtual demonstration and overview of Microsoft technologies and their features, designed for large groups of your end user students, and are 45-60 minutes in length.

1 Demonstration Session Engagement = no less than 4 Sessions

1 Demo Session = 1 SATV Training Day (covers a group of students)

Private, customizablegroup training sessions

Demonstration Session materials are provided by the Learning Partner

Microsoft Confidential. For internal use only.16

Microsoft Learning Partners offer the most comprehensive selection of learning solutions on Microsoft technologies

You get Microsoft Official Curriculum, delivered by MCTs with technical and instructional specialization

Who delivers SATV training?Only Microsoft Partners with an active Learning Competency (“Learning Partners”)

Locate a Learning Partner using the Class Locator tool

SATV-eligible courses using the SA & VL Product Catalog (filter Product Type to Classroom)

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How to get started using your SA Training Voucher benefit

Step 1:

Verify EligibilityFor your Training Voucher Benefit

Step 2:

Activate Your Training Voucher Benefit

Step 4:

ScheduleTraining with a Microsoft Learning Partner

Step 3:

Create & Assign Training Vouchers

SA Benefits Manager: Log into VLSC with your Microsoft Account

Use the Class Locator tool to find a Learning Partner

Review the list of SATV eligible courses in the

Course Catalog.

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Important Facts to RememberThe SA Training Voucher Life Cycle

A Training Voucher has a 180 day life cycle. The voucher will expire 180 days after it is created in VLSC, regardless of whether your Agreement has already expired or not.

Training Vouchers must be created from available training days and used before the end of your Agreement term. Any remaining unused training days at the end of the Agreement term will be forfeited.

Training Vouchers must not be held “on account” for future training after the date of the vouchers’ expiration date.

Training Vouchers can be used only for SATV-eligible courseware.

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Learn More About Your SA Training BenefitsResources

http://www.microsoft.com/softwareassurance

http://www.microsoft.com/learning/en/us/business/software-assurance.aspx

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More Helpful LinksAdditional Resources

Locate a Learning Partner: http://www.microsoft.com/learning/en/us/classlocator.aspx

Find eligible courses for SATV and SA E-Learning: http://www.microsoft.com/learning/sa-vl-catalog/savldefault.aspx

Watch an informative “how-to” video on activating, creating and assigning SA Training vouchers: SA Training Voucher Process Video (Steps 1 & 2)

SATV Guide for Benefits Managers and Frequently Asked Questions (FAQs): http://www.microsoft.com/learning/en/us/business/software-assurance.aspx#tab3

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Questions

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Thank you

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Microsoft provides this material solely for informational and marketing purposes. Customers should refer to their agreements for a full understanding of their rights and obligations under Microsoft’s Volume Licensing programs. Eligibility for Software Assurance benefits varies by offering and region and is subject to change. The Terms and Conditions of your Volume License Agreement and the Terms and Conditions under which any specific Software Assurance benefits are offered will take precedence in the case of any conflict with the information provided here. For eligibility criteria and current benefit program rules, see the Microsoft Product List. Publication Date: 01282013