socitm supplier briefing london
TRANSCRIPT
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Supplier Briefing
London3rd June 2015
Follow us @Socitm
Sponsored by:
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Supplier Briefing London
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Adrian Hancock, Chief Executive Officer
Data the Key to DigitalTim Adams, Programme Manager
Meeting the local public services challenge head on. Peter Robbins, MD, Probrand Group
A Digital Platform and Tools Chris Parker, CS Transform
A Central Government tech insight and where next for Local AuthoritiesGordon Morrison, tech UK Director, Tech for Government.
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Supplier Briefing London
Agenda
Current Priorities for Local GovernmentMartin Ferguson, Director of Policy & Research
The Supplier Partnership ProgramNigel Bragg , Commercial Partnerships Manager
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Supplier Briefing London
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Adrian Hancock, Chief Executive Officer
Data the Key to DigitalTim Adams, Programme Manager
Meeting the local public services challenge head on. Peter Robbins, MD, Probrand Group
A Digital Platform and Tools Chris Parker, CS Transform
A Central Government tech insight and where next for Local AuthoritiesGordon Morrison, tech UK Director, Tech for Government.
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Introduction & Welcome
Nigel BraggCommercial Relationships Manager, Socitm
Follow us @Socitm
Sponsored by:
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Supplier Briefing London
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Adrian Hancock, Chief Executive Officer
Data the Key to DigitalTim Adams, Programme Manager
Meeting the local public services challenge head on. Peter Robbins, MD, Probrand Group
A Digital Platform and Tools Chris Parker, CS Transform
A Central Government tech insight and where next for Local AuthoritiesGordon Morrison, tech UK Director, Tech for Government.
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Socitm’s New Agenda
Adrian HancockChief Executive Officer
Follow us @Socitm
Sponsored by:
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Supplier Briefing London
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Adrian Hancock, Chief Executive Officer
Data the Key to DigitalTim Adams, Programme Manager
Meeting the local public services challenge head on. Peter Robbins, MD, Probrand Group
A Digital Platform and Tools Chris Parker, CS Transform
A Central Government tech insight and where next for Local AuthoritiesGordon Morrison, tech UK Director, Tech for Government.
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Local open data standardsand support services
Enabling capabilities through a
Local Information InfrastructureTim Adams
Programme Manager (LGA)
@DrTimAdamsJune 2015 www.local.gov.uk/lginformplus
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www.local.gov.uk/lginformplus@LGInformPlus
The Landscape
• Local Government in England– 353 local authorities; 44 fire & rescue– Delivers over 1500 different services– Has over 42,000 items of data collected about it
• Data challenges– Not conventional data publishers– Business management data– Internal culture change
• Data Extent– Good impression of people and places– Transactional, personal, performance, aggregated data
across 13 functional areas
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www.local.gov.uk/lginformplus@LGInformPlus
Overview of the infrastructure
Functions
Services
Datasets
Incentive scheme
Inventory
Schemas
Aggregator
Councils
Areas
Other...
data.gov.uk O D I certificates
Nat
ion
alL
oca
l
harvest
Neighbourhoods
Classifications
Data
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www.local.gov.uk/lginformplus@LGInformPlus
Objectives of the infrastructure
• Provide useful data – responding to common requests
• Keep it as simple as possible for councils• Resolve fragmentation, inconsistency and discovery• Enable data users to accurately interpret data and
aggregate it across councils
Hampshire
Durham
Sevenoaks
Leeds
Craven
Westminster
Any council
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www.local.gov.uk/lginformplus@LGInformPlus
LG Inform Plus: providing information management services
www.local.gov.uk/lginformplus
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www.local.gov.uk/lginformplus@LGInformPlus
esd standards – the home of local government semantics
standards.esd.org.uk
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www.local.gov.uk/lginformplus@LGInformPlus
LG Inform Plus: providing information management services
www.local.gov.uk/lginformplus
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www.local.gov.uk/lginformplus@LGInformPlus
LGA open data pages
Pages at opendata.esd.org.uk help navigate local data
Inventories• guidance on the format• see other councils’ inventories• download in CSV or XML• upload yours in XML• configure harvesting of yours
Schemas• browse schemas used by councils• get guidance on specific schemas• see council datasets compliant with a
schema• get data aggregated across all
councils for a single schema
Datasets• browse and search datasets uploaded and harvested
Uniform Resource Identifiers• search URI sets used to classify data used in local government
• add your own local alternative names for URIs
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www.local.gov.uk/lginformplus@LGInformPlus
URI sets for classification and links
Datasets
Schemas
Data items
Def
ine
str
uct
ure
of
Co
nta
in
Local authorities
Official geographies
Neighbour-hoods
Services grouped by function
Other eg:
• Planning categories
• Entertainment types
• Procurement classifications
National mapping
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www.local.gov.uk/lginformplus@LGInformPlus
Open data publishing: sources of online guidance and materials
www.local.gov.uk/lginformplus
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www.local.gov.uk/lginformplus@LGInformPlus
Open data publishing: online guidance
www.esd.org.uk
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www.local.gov.uk/lginformplus@LGInformPlus
Guidance on the scheme and schemas
Overview
Submission guidance
Planning schema
Licences schema
Toilets schema
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www.local.gov.uk/lginformplus@LGInformPlus
Transparency Code Directives
http://transparency.opendata.esd.org.uk/
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www.local.gov.uk/lginformplus@LGInformPlus
Results, benefits, re-useLG Inventories
LG Schemas
Harvesters & Aggregators
countrywide spreadsheets
Apps – Great British Toilet Map
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www.local.gov.uk/lginformplus@LGInformPlus
Opening performance data
standards.esd.org.uk
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www.local.gov.uk/lginformplus@LGInformPlus
3500 large area & small area metrics
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LG Inform: compare/analyse localities
http://www.local.gov.uk/lginform
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LG Inform: charts
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LG Inform: maps
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LG Inform: data
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LG Inform Plus: small area drilldown
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LG Inform Plus: small area drilldown
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LG Inform Plus: small area drilldown
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LG Inform Plus: small area reporting
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Direct data feed: API open to all
http://api.esd.org.uk/
Help pages Web services
Data tools
http://stark-fortress-7714.herokuapp.com/
Re-use Apps
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www.local.gov.uk/lginformplus@LGInformPlus
Further information
LG Inform Plus: local.gov.uk/lginformplus
Open data: opendata.esd.org.uk
Standards: standards.esd.org.uk
Technical Help: [email protected]
Open data knowledge group:
https://knowledgehub.local.gov.uk/group/localopendatacommunity
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Supplier Briefing London
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Adrian Hancock, Chief Executive Officer
Data the Key to DigitalTim Adams, Programme Manager
Meeting the local public services challenge head on. Peter Robbins, MD, Probrand Group
A Digital Platform and Tools Chris Parker, CS Transform
A Central Government tech insight and where next for Local AuthoritiesGordon Morrison, tech UK Director, Tech for Government.
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Public Sector Challenges … Head onPeter RobbinsJune 2015
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Background – Probrand Group
Three award-winning businesses:
1. VAR IT Products – Probrand (IT Index) 70
2. Managed Services Provider – Icomm Technologies 80
3. Independent Software Vendor – Mercato Solutions110
260
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The Challenge - 2010
Digital skills shortage IT departments under extreme pressure Cost of skilled people soaring Reduce risk of large project failure Diverse nature of applications Businesses want to ‘own’ projects
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Demand for Systems of Engagement
I need a system now Requirements articulated in clear English by the
business I want a P.O.C. in weeks and deployment in a few
months It must be flexible, easy to change and configurable Fully compatible and integrate seamlessly with my
‘CRM System of Record’ Componentized for easy re-use in other systems
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Types of Systems in demand
• Bidding
• Skills & Education
• Wellness plans for vets
• Insurance Brokers site
• Business Transformation
• Competency Evaluation
• Deal Registration
• Data manipulation
• Profiling
• ROI calculator
• Product Picker
• Instant Bids
• Configurators
• Analysis
• HR Systems
• Data Transformations
• Guided Advisors
• Psychometric Testing
• Behaviour Profiling
• CRM
• Sales Processes
• Business process automation
• Business process modelling
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The Innovation
Mercato Solutions:
“Let’s build a platform that will enable non-
IT people to build …………………
systems of engagement”
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KnowledgeKube Origins
Business Analyst
Scoper
Multiple Developers
Creatives & Design
Testers
One Implementer
Long winded, protracted
Very expensive
Lots of stakeholders
Goes wrong
Difficult to scale
Rapid implementation
Power in the platform
The Old Model
KnowledgeKube
Industry standard skills requiredPROBLEMSuffering with a skills shortage in digital. Demand is huge for applications.
SOLUTIONKnowledgeKubeA Platform to build applications. Recruit team. Non IT and Apprentices.
Grow team to 15, start building applications.Grow platform functionality, e.g. Data SourcesTeam of 25Complete Case StudiesAdd AnalyticsCode CompleteCESG accredited
2012
2013
2014
Launch ApaaS on Azure Develop full training suite
2015
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Team Profile
Mature apprentice (29) had previous roles as a security guard and as a retail supervisor.
Has education up to GCSE level. Came via Birmingham Met College as an Apprentice.
Successful assessment day recruit (22) previously worked in McDonalds and at Aston Villa Football Ground, came to Mercato with no previous work experience in IT.
Completed an Event Management degree.
Graduate in Nursing (29) who previously worked in a Call Centre providing Customer Service.
She has shown huge potential in such a short space of time and is Acting Manager when the Department Manager is out of the office.
With previous experience in Marketing roles (22) joined the team after university with no IT experience but has settled very quickly into the role.
Graduate of Business Marketing and is thoroughly enjoying his role.
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Team Profile
Graduate with an MA in Medieval History (26) joined the team with no IT experience, after working as an Assistant Librarian.
Has education up to GCSE level with a keen interest in rugby, the outdoors and gaming. Came via Birmingham Met College as an Apprentice.
Successful assessment day recruit (21) has previously worked in Accounting roles due to his interest in maths but he also spends his free time gaming.
He has a degree in Mathematics.
Successful assessment day recruit (25) came from a Systems and Analysis role following completion of her Information Systems degree.
Despite only recently joining the team, she has provided a great input.
Apprentice (17) joined the team following successful completion of her apprenticeship.
Educated to GCSE level and an excellent kickboxer, she has progressed so much during her time on the team.
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KnowledgeKube ‘Your no code app platform’
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The Back OfficeAn Implementer’s view
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An Implementer’s View
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DataProviders
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TrainingPortal
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Examples
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Screenshots
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Screenshots
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HSCIC: KnowledgeKube
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HSCIC
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So, what’s in it for you?
Monthly Recurring Revenue and self-serve! “I’d like to do more higher net margin software business” “I’d like to start offering custom apps to customers” “I’d like to improve stickiness with clients”
KnowledgeKube is an aPaaS in the Cloud Deliver advanced SaaS apps quicker and cheaper without
code Sell enterprise licence
Rapidly scale and respond to market opportunities The search is on for a community of partners
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Supplier Briefing London
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Adrian Hancock, Chief Executive Officer
Data the Key to DigitalTim Adams, Programme Manager
Meeting the local public services challenge head on. Peter Robbins, MD, Probrand Group
A Digital Platform and Tools Chris Parker, CS Transform
A Central Government tech insight and where next for Local AuthoritiesGordon Morrison, tech UK Director, Tech for Government.
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Citizen Service Transformation
What I will cover
1. A user perspective on the KnowledgeKube platform
2. A practitioner perspective on the challenges faced now
by UK local government
3. How Transform 360 - the application suite we have
developed on the KnowledgeKube platform - helps local
government to deliver citizen-centric, digitally-enabled
business transformation
4. Our partnership approach, and the benefits it offers to
you
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Citizen Service Transformation
Who we are
‒ CS Transform is a global leader in government transformation
enabled by technology
‒ A boutique business but we sit at the top table, shaping policy and
decision-making at the most senior levels
‒ Our unique asset is our high-value IP, which forms the basis of the
only global standard for government transformation and the UK
British Standard for city transformation (BSI PAS181)
‒ This IP is embedded in a unique set of applications that support
transformation in governments (and industry) – Transform 360
‒ We license our applications, business tools and processes to
government and channel partners
CUT COSTS& MAKE
CUSTOMERS HAPPIER
Reduce risk
Speed up delivery
Our proposition
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Citizen Service Transformation
Our customers
Australia Bangladesh Botswana Canada China Croatia Denmark
Egypt Ethiopia Finland France Greece Hong Kong India
Italy Japan Jordan Kazakhstan Kuwait Latvia Macau
Malta Malaysia Nigeria Mozambique New Zealand Poland Romania
Singapore Slovenia South
Africa Sri Lanka Taiwan Thailand
Tunisia Turkey UAE Ukraine UK US Zambia
Governments worldwide: at national, state and city levels
UK Government
Global international organisations
Blue chip private sector organisations
44
Countries
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Citizen Service Transformation
The end of salami-slicing
‒ Technology enabled business transformation is
happening (there is no other way)
‒ But transformation programmes usually overspend and
under-deliver (because it’s a tough and complex to do)
‒ And there isn’t much confidence in what’s gone before
‒ PAS181 provides the business solution – its either that or
make it up yourself!
‒ We help you exploit the business transformation
opportunity with Transform 360
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Citizen Service Transformation
PAS 181: the Smart City Framework
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Citizen Service Transformation
PAS181: the Smart City Framework
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Citizen Service Transformation
PAS181: the Smart City Framework
An operating model for smart cities
All about leveraging the existing landscape
And using data and technology optimally
Set to be an ISO standard
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Citizen Service Transformation
PAS181: the Smart City Framework
But transformation is hard
And cities are big and complicated
So that’s why we built Transform 360
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Citizen Service Transformation
What Transform 360 does for Local Government
‒ Provides a system specifically designed to manage the key aspects of transformation activity and the key performance metrics in Local Government
‒ Provides transformation programme managers with the tools they need to manage programmes – no matter how complex and how diverse the organisation (or collections of organisations) might be
‒ Provides business leaders (eg Board) with relevant MI indicators that show whether the transformation programme is delivering business impacts.
Transform 360:Speeds up transformationDe-risks transformation
Reduces the cost of transformationAccelerates ROI
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Citizen Service Transformation
How it does it
‒ Used by all key deliverers in the programme
‒ Provides the tools to manage all aspect of the programme
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Citizen Service Transformation
How it does it
‒ Used by all key deliverers in the programme
‒ Provides the tools to manage all aspect of the programme
‒ Pre-loaded with a transformation plan and operating
model, which covers: Programme and project management (to individual task level if needed) Budgets People and skills Key internal and external performance metrics
‒ Guides, tracks and interprets the critical components of
the transformation activity
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Citizen Service Transformation
Rapid and secure deployment
‒ Transform 360 operates in a hosted environment – either on KnowledgeKube cloud service or a service from any major vendor (eg Amazon, IBM, Microsoft)
‒ Application environment certified secure to UK Government standards
‒ Available through G-Cloud
‒ Requires no integration with existing IT systems – no dependencies with legacy systems unless desired
‒ Can interface with ERP and other systems (eg SAP)
‒ Users only need a compliant browser and an internet connection
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Citizen Service Transformation
Channel partner model
Our model is to sell though partners
Our offer to partners is licensed business process and the Transform 360 application suite
This puts you in the PAS181 Smart City market
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Supplier Briefing London
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Adrian Hancock, Chief Executive Officer
Data the Key to DigitalTim Adams, Programme Manager
Meeting the local public services challenge head on. Peter Robbins, MD, Probrand Group
A Digital Platform and Tools Chris Parker, CS Transform
A Central Government tech insight and where next for Local AuthoritiesGordon Morrison, tech UK Director, Tech for Government.
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techuk.org |#techuk
SOCITM Supplier Briefing
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techUK 2015 Focus Areas
Manage impact of 2015 UK
election outcome
Lead Public Sector Transformation
Prepare for EU Referendum
Complete Spectrum
Forum Policy work
Strategic Defence
Spending Review
Cyber Security
Transforming Health
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McKinsey – top disruptive technology's
* Disruptive technologies Full Report May 2013 – published by McKinsey
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Digital Strategy – Commentators Views
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Digital Strategy - GDS 2.0
*Reproduced fromMark Thompsons PS2030 Presentation
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Right here right now - (929 Civil Servants said)
Technology Adoption•86% of respondents state that IT suppliers are critical to delivering their department's business plan•63% of senior staff view mobility as the greatest way to support efficiency in central government
Barriers•71% of Civil Servants in key roles see internal culture as one of the biggest barriers•Over one-third of respondents involved in the design or procurement of IT services think that their department's capabilities in change leadership, innovative thinking and digital capability are unsatisfactory or poor
Informed Purchasing•There is widespread support for contact with suppliers before, during and after the procurement process•Only 18% believe there is sufficient pre-procurement engagement
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PS2030 ‘Survey’
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PS2030 ‘Survey’
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PS2030 ‘Survey’
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techUK – Our View of Public Sector
techUK 3 Point Plan - To transform public services
1. Better Engagement
2. Better Information
3. More Innovation
Securing Britain’s Digital Future.
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Issues for the next Government – Local Government
• Develop a digital strategy for LG• Encourage LAs to embrace digital and shift channels –
move common services to digital platforms and high volume incoming queries to a digital channel (web/chat/social media)
• Encourage LAs to share services, rationalise existing systems and optimise business processes and existing systems
• Encourage LAs to develop methodologies and approaches so that they understand the needs of citizens and their mode of consumption of public services through the use of data analytics and development of LG as a Platform
• Continue to develop and embrace IoT and Smart Cities
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Thank you
Connect with techUK:
www.techuk.org@techuk#techuk0207 331 2000
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Supplier Briefing London
Agenda
Current Priorities for Local GovernmentMartin Ferguson, Director of Policy & Research
The Supplier Partnership ProgramNigel Bragg , Commercial Partnerships Manager
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Follow us @Socitm www.socitm.net/linkedin
Current priorities in local government
Martin FergusonDirector of Policy & Research
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Current priorities in local gov’t
Austerity?
Maturity?Diversity?
Place is the Platform
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Socitm Policy Priority Areas 2015
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Current priorities in local gov’t
Digital by design
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Current priorities in local gov’t
Health and social care integration
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Current priorities in local gov’t
Open systems
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Current priorities in local gov’t
Whole place/systems/person outcomesPLACE AS A PLATFORM
Local priorities
Digital Insights (draws on GDS Design Principles)
Interoperability standards
Bespoke e.g. building local network capacity
Co-design/co-production e.g. care
Self-service e.g. sport/leisure services
Simple transactions e.g. parking permits
Propensity of service user to participate
Complexity
Common platforms/building blocks
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Future priorities in local gov’t
Socitm
Local CIO CouncilVoice!
Influence!
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Supplier Briefing London
Agenda
Current Priorities for Local GovernmentMartin Ferguson, Director of Policy & Research
The Supplier Partnership ProgramNigel Bragg , Commercial Partnerships Manager
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Supplier Partnership Programme
Nigel Bragg
Commercial Relationship Manager
Follow us @Socitm www.socitm.net/linkedin
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Supplier Partnership Programme
Contact: [email protected] 07889 665063
Your key to building powerful relationships in the public sector
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Supplier Partnership Programme
Contact: [email protected] 07889 665063
Our Supplier Partnership Programme aims to connect ICT suppliers with their target public sector audience in a far more collaborative environment than the traditional vendor/client relationship permits to create an unprecedented offering to the supplier community.
With 23 separate membership services & benefits available, covering Market Intelligence, Positioning & Thought Leadership, Networking, Product Development & Marketing Strategy, the Supplier Partnership Programme helps you build a powerful channel to market that really resonates with the public sector audience
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Supplier Partnership Programme
Gold• Limited to 20 premium places• £13k
Silver• Ideal for SME’s• £7,500
Bronze• Suitable for small companies• £995
Contact: [email protected] 07889 665063
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Supplier Partnership Programme
Contact: [email protected] 07889 665063
MARKETINTELLI-GENCE
POSITIONING & THOUGHT LEADERSHIP
NETWORKING
PRODUCT DEVELOPMENT & MARKETING
STRATEGY
SOCITM ACCOUNT
MAN-AGER
IT Trends Re-port
Benchmarking Data
Policy Briefings
Research & News Briefings
Socitm Partner
Branding
White Pa-pers
Co-branded research
Sponsor-ship oppor-
tunities
Mass member communications
& social media
Access on-line member communities
Regional & National Events
One to one briefings
with Socitm senior man-agement
Proposition Testing Ser-
vice
Bespoke events hos-ted by So-
citm
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Supplier Partnership Programme
Contact: [email protected] 07889 665063
Market Intelligence
• Access to sector-specific research and news briefings
• Policy briefings keep you up to date with changing public sector priorities, legislative & compliance re-quirements
• Annual IT Trends Report will keep you abreast of all cur-rent service delivery & technology challenges in public sector
• Access historical & current repository of local authority benchmarking data measuring ICT spend and many other KPIs
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Supplier Partnership Programme
Contact: [email protected] 07889 665063
Positioning & Thought LeadershipBranding for your web-site & comms to Socitm membersPermanent profile on and link from Socitm website
Advertising & editorial oppor-tunities in our quarterly mem-bers magazineIn Our View
Co-branded So-citm Research Re-ports
Publish and distribute white papers to Socitm audience
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Supplier Partnership Programme
Contact: [email protected] 07889 665063
Networking
October 19th 2015 – October 20th 2015
Leicester
…or let us send a sponsored message to our entire membership on your behalf
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Supplier Partnership Programme
Contact: [email protected] 07889 665063
Product Development & Marketing Strategy
Believe it or not, these people know public sector IT inside out
YOU CAN USE THEM
TO
SHAPE & INFORM YOUR APPROACH TO PUBLIC
SECTOR PRODUCT DEVELOPMENT AND
MARKET POSITIONING
BUILD BESPOKE EVENTS SO YOU CAN GET THE
APPROPRIATE MESSAGING IN FRONT OF THE RIGHT
PEOPLE
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Supplier Partnership Programme
Contact: [email protected] 07889 665063
THANK YOU VERY MUCH FOR LISTENING
ANY QUESTIONS?
FOR FURTHER INFORMATION PLEASE CONTACT ME
[email protected] 665063