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2014 National Social Services and

Disaster Management Conference

Lake Buena Vista, FloridaMarch 25-28, 2014

Table of Contents

From the National Commander ............................................................................ 2

Legacy of Love ....................................................................................................... 3

Conference Schedule at a Glance ........................................................................... 4

Breakouts at a Glance ............................................................................................ 5

Conference Agenda ............................................................................................... 6

Plenary Speakers ................................................................................................. 20

Sleeves Rolled Up Recipients ............................................................................... 22

Excellence in Social Work Recipients ................................................................... 23

Program Excellence and Achievement Recipients ................................................ 24

Conference Facilities ........................................................................................... 25

Exhibition Hall Layout ........................................................................................ 26

Vendor List .......................................................................................................... 27

Presenters ............................................................................................................ 28

Thank You ........................................................................................................... 32

The Salvation Army National Social Services and Disaster Management Conference exists to celebrate, promote, shape and advance The Salvation Army’s expression of practical Christian response to human need. It provides a forum for officers and employees:

• to instruct in the theology, philosophy, technology, policies and standards of Salvation Army service.

• to inspire dedicated service in the spirit of Christ.

• to share ideas and resources representing the best of Salvation Army program and practice.

• to explore emerging issues and new technologies in human service, encouraging appropriate organizational response.

2 | The Power of One Army Transforming Our World

From the National Commander

National Social Services and Disaster Management Conference | 3

“Pure and lasting religion in the sight of God means that we must care for orphans and widows in their troubles.”

– James 1:27 (NLT)

In 1955, The Salvation Army of Kingston, Jamaica opened The Nest, a children’s home for abandoned, displaced, and orphaned girls. The facility, which was located five miles northwest of downtown, had a capacity of 22. However, in 1975, dormitories for boys were built and the capacity expanded to 45 (23 boys and 22 girls). In 1989, the facility was severely damaged by Hurricane Gilbert. Although repaired, many challenges still remained. The program provides a safe and loving environment for children, opportunity for academic pursuit and vocational training, basic life skills to equip children to become independent and self-sufficient, as well as a spiritual foundation of Christian truths and values. On average, approximately 90 children are cared for each year at The Nest, Kingston, Jamaica.

Commitment cards will be received at the conclusion of each plenary session, as well as at the conference office.

Legacy of Love


Conference Schedule at a Glance

Monday March 24

Tuesday March 25

Wednesday March 26

Thursday March 27

Friday March 28

7 am

7:30 am – 8:00 amDevotions

7:30 am – 8:00 amInternational Prayer Meeting

7:30 am – 8:00 amDevotions

8 am

8:30 am – 6:00 pmConference Office

8:30 am – 6:00 pmConference OfficeDay Delegate Registration

8:30 am – 6:00 pmConference OfficeDay Delegate Registration

8:30 am – 1:00 pmConference Office

9 am

9:00 am – 5:30 pmConference RegistrationExhibition Hall

9:00 am – 10:30 amPlenary Session

9:00 am – 10:30 amPlenary Session

9:00 am – 10:30 amBreakouts

10 a

m

10:00 am – 5:30 pmExhibition Hall

10:30 am – 11:00 amRefreshment Break

10:00 am – 2:00 pmExhibition Hall



11 a

m

11:00 am – 12:30 pmBreakouts

11:00 am – 12:30 pmBreakouts

11:00 am – 12:30 pmClosing Plenary Session

12 p

m

12:30 pm – 2:00 pmBoxed Lunches, Table Talks, Networking

12:30 pm – 2:00 pmBoxed Lunches, Table Talks, Networking

1 pm

2 pm

2:00 pm – 4:00 pmPlanning Committee Briefing

2:00 pm – 3:30 pmBreakouts


2:00 pm – 4:00 pmPlanning Committee Debriefing

3 pm

3:30 pm – 4:00 pmBeverage Break

3:30 pm – 4:00 pmBreak

4 pm

4:00 pm – 5:00 pmGlobal Conversation Delegates Briefing



5 pm

6 pm

6:00 pm – 8:00 pmConference Office Early Registration in Exhibition Hall

6:00 pm – 8:00 pmWelcome Dinner and Opening Plenary Session

Dinner on Your OwnPersonal Time

6:00 pm – 8:00 pmInternational Buffet and Plenary Session

7 pm

8 pm

8:00 pm – 9:30 pmExhibition Hall Dessert Reception

8:00 pm – 9:00 pmPoolside Dessert Reception

The Conference Workshop Office is located in Jasmine on the Mezzanine Level.The Conference Prayer Room is located in Iris on the Mezzanine Level.


Breakouts at a GlanceSESSION 1

1.1 What Does Fullness of Life (Full Salvation) Mean in the 21st Century?

1.2 How Does The Salvation Army Work Together as One Army?

1.3 What is The Salvation Army’s Theology as We Serve Suffering Humanity?

1.4 Leadership Essentials of an Effective Incident Commander

1.5 Breaking Down the Silos 1.6 LGBT Discussion 1.7 Strategic Planning Facilitation 1.8 Relational Transformation: We Know

It Works and We Can Prove It! 1.9 When Helping Helps 1.10 Creating a Culture of Outcomes

Measurement: Showing What Works 1.11 Hurts, Habits and Hang - Ups! 1.12 Supportive Housing: A Dream

and a Cry in the Dark

SESSION 22.1 Health Ministry in The Salvation Army 2.2 Emergency Food & Shelter Program

(EFSP) – Where’s the Money? Let’s Talk!2.3 Faith and Community

Development: Lessons on Faith-Based Facilitation from Haiti

2.4 Theological Foundations for Ministering to Survivors in Crisis, Trauma, and Loss

Emotional Spiritual Care in Disaster2.5 Right Place, Right Stuff, Right Time:

Comprehensive Resource Management2.6 Understanding Human Trafficking:

Creating Healing Space for Survivors from a Trauma-Informed Perspective

2.7 Worldview Leadership and Human Services

2.8 Pathway of Hope2.9 Preparing for Program Evaluation

Using the Recently Revised National Social Service Standards

2.10 PTSD Training: A Comprehensive Guide Empowering Staff

2.11 Multi-Dimensional Aspects of Addiction and Recovery

2.12 Bridging Social Services and Congregational Life

SESSION 33.1 Can We “Save Souls” While

“Serving Suffering Humanity?”3.2 How Can We Make Our Voice

Heard and Speak Prophetically From Our Experience?

3.3 How Do We Measure the Impact of Our Work?

3.4 Theological Foundations for Ministering to Survivors in Crisis, Trauma, and Loss Emotional Spiritual Care in Disaster

3.5 Roadmap: Service Delivery Planning for Disaster Events

3.6 Understanding Human Trafficking: Creating Healing Space for Survivors from a Trauma-Informed Perspective

3.7 Worldview Leadership and Human Services

3.8 Pathway of Hope3.9 Preparing for Program Evaluation

Using the Recently Revised National Social Service Standards

3.10 PTSD Training: A Comprehensive Guide Empowering Staff

3.11 Multi-Dimensional Aspects of Addiction and Recovery

3.12 Rapid Rehousing: An Organizational Shift to Housing First

SESSION 44.1 How Does Serving Suffering Humanity

Transform People as Disciples?4.2 How Can The Salvation Army

Faithfully Engage with the State, the Market, NGO’s and FBO’s

4.3 How Can We Develop and Sustain a Christian Character in Salvation Army Institutions and Programmes?

4.4 Homeless Ministries in the Street, Under the Bridge, Wherever We Are Needed

4.5 Partnerships: The Good, The Bad, and the Ugly

4.6 Ohio Standards for Serving Victims of Human Trafficking

4.7 The Salvation Army Brand Portfolio4.8 The Incident Command System

and Seasonal Programming 4.9 The Wave of the Future: Impactful

Partnerships Between Faith-Based Social Services and Corps/Churches

4.10 What is the APGAR of the Spiritual Care of Your Ministry Unit?

4.11 Addressing Criminogenic Factors and Behavior Through Christian Mentoring Programs

4.12 Fair Housing: The Basics and Affects on Your Program

SESSION 55.1 Disaster Relief and Humanitarian

Aid – Beyond a 21st Century “Army Cup of Tea”

5.2 Growing Healthy Families: Pregnancy Timing & Child Spacing Lessons from Developing Countries for Your Corner of the World

5.3 Global Partnerships: Support and Hope for Worldwide Small Businesses and Applying the Model in North America

5.4 “Why Oh God?” Using Spiritual Assessments to Support Survivors in Crisis, Trauma and Grief

5.5 Disaster Case Management5.6 Human Trafficking Panel Presentation5.7 Conflict Management: Creating

a “Win/Win” Outcome 5.8 Mental Health Diagnoses and

Psychotropic Medications Common to Social Services

5.9 Evidence Based Practice in the Context of The Salvation Army

5.10 Chaplaincy Programs in Australia Southern – New Directions

5.11 Immigration Reform: Welcoming Our New Neighbors

5.12 The Salvation Army and the United Nations: Opportunity or a Waste of Time?

SESSION 66.1 How Can “One Army” Develop

Comprehensive Solutions to International Problems?

6.2 How Can The Salvation Army Integrate Employees Into Our Mission and Sustain Their Passionate Engagement?

6.3 How Can We Serve Suffering Humanity with Few Resources?

6.4 Companioning: A New Helping Paradigm for Grief and Trauma

6.5 Disaster Case Management6.6 Do Something! How to Support the

Efforts to Combat Human Trafficking 6.7 Conflict Management: Creating

a “Win/Win” Outcome 6.8 Mental Health Diagnoses and

Psychotropic Medications Common to Social Services

6.9 Evidence Based Practice in the Context of The Salvation Army

6.10 LGBT Concerns and the Social Worker: A Theological Response

6.11 Effects of Incarceration on the Family 6.12 Panel Presentation: Ending

Veterans Homelessness by 2020

SESSION 7 7.1 Global Conversation:

Reflections and Response 7.2 How to Get Men to STOP

Purchasing Sex: A Pilot Study 7.3 Choice Pantry – The Healthier Option 7.4 Building and Sustaining a Vibrant

Disaster Ministry in the Local Corps 7.5 Children Separated by Disasters 7.6 How to Help Teens Get Off the

Runaway Train: Helping Teens in Crisis 7.7 A Theology of Service: The

Salvation Army Social Services as an Expression of the Missio Dei


Conference AgendaMonday, March 24 – Wednesday, March 26

MONDAY, MARCH 24

2:00 PM – 4:00 PM Planning Committee Briefing (Azalea & Begonia)

6:00 PM – 8:00 PM Conference Office (Grand Foyer)

6:00 PM – 8:00 PM Early Registration Open (Palm Ballroom)

TUESDAY, MARCH 25

8:30 AM – 6:00 PM Conference Office (Grand Foyer)

9:00 AM – 5:30 PM Registration in the Exhibition Hall (Palm Ballroom)

4:00 PM – 5:00 PM Global Conversation Delegates Briefing (Grand Ballroom)

6:00 PM – 8:00 PM Welcome Dinner and Opening Plenary Session (Grand Ballroom)

ONE ARMYWe see a God-raised, Spirit-filled Army for the 21st century – convinced of our calling, moving forward together.

Leader: Commissioner Don Bell (USA Southern) Speaker: Commissioner David Jeffrey (USA National Headquarters)

8:00 PM – 9:30 PM Exhibition Hall Dessert Reception (Palm Ballroom)

WEDNESDAY, MARCH 26

Breakfast on Your Own

7:30 AM – 8:00 AM Devotions (Grand Ballroom)

8:30 AM – 6:00 PM Conference Office and Day Delegate Registration (Grand Foyer)

9:00 AM – 10:30 AM Plenary Session (Grand Ballroom)

ONE MISSION Into the world of the hurting, broken, lonely, dispossessed and lost, reaching them in love by all means.

Leader: Dr. Peter Lee (USA Western) Speaker: Ms. Candy Hill (Executive Vice President, Social Policy and External Affairs, Catholic Charities USA)

10:00 AM – 5:30 PM Exhibition Hall (Palm Ballroom)

10:30 AM – 11:00 AM Refreshment Break


Conference AgendaWednesday, March 26

11:00 AM – 12:30 PM BREAKOUTS

1.1 Global Conversations: What Does Fullness of Life (Full Salvation) Mean in the 21st Century? (International Ballroom North)Presenters: Commissioner Torben Eliasen (International Headquarters) and Envoy Joseph Lalrintluanga Vaikhuma (India Eastern) Moderator: Colonel Hannelise Tvedt (Netherlands with the Czech Republic) and Ms. Jo Clark (International Headquarters)

1.2 Global Conversations: How Does The Salvation Army Work Together as One Army? (International Ballroom Center)Presenters: Major Angela Hachitapika (Zambia) and Commissioner Eva Marseille (International Headquarters) Moderator: Colonel Peter Kwenda (Zimbabwe) and Captain Elizabeth Nelson (International Headquarters)

1.3 Global Conversations: What is The Salvation Army’s Theology as We Serve Suffering Humanity? (International Ballroom South)Presenters: Major Campbell Roberts (New Zealand, Fiji and Tonga) and Major Dean Pallant (International Headquarters) Moderator: Lt. Colonel Graeme Rigley (Australia Southern) and Mr. Howard Dalziel (International Headquarters)

1.4 Leadership Essentials of an Effective Incident Commander EDS Certificate Workshop A-1 (Azalea & Begonia)Like great generals on a battlefield, effective incident commanders must master a wide array of leadership skills. This workshop will address what it means to be an effective incident commander and examine some of the management skills required for the position, including personal accountability, planning and calculated risk assessment.

Presenters: Kevin Smith, CEM (USA Southern) and Major Tom Louden (USA Southern) Moderator: Major Carol Busroe (USA National Headquarters)

1.5 Breaking Down the Silos (Poinsettia & Quince)The corporate world and many of the top nonprofits understand the need for internal collaboration and the elimination of the “silos” that cripple many organizations. This workshop will outline steps to improve the partnership potential between disaster services and social services and discuss the way to maximize the synergy between the two.

Presenter: Mike Orfitelli, MM Moderator: Jerry Larsen (USA Central)

1.6 LGBT Discussion (Narcissus)Participants in this workshop will learn to apply core values and dignity and worth of a person in delivery of social services that are in line with their Christian values.Presenters: Jennifer Byrd, BA (USA National Headquarters) and Jay Pritchard, BA (Richards Group) Moderator: Major Evie Diaz (USA Central)

1.7 Strategic Planning Facilitation (Orange Blossom)Strategic planning facilitation is at the heart of authentic leadership, and authentic leaders deal with reality everyday. This workshop will present tools that will help keep your strategic plan alive, accountable and enjoyable for all; and help you to become familiar with a viable web-based tool.

Presenter: Lt. Colonel (Dr.) Susan van Duinen, M.Div., D. Min. (Canada and Bermuda) Moderator: Joanne Tilley (Canada and Bermuda)

Official Global Conversation delegates will be seated at round tables. Delegates not appointed to attend the Global Conversations are welcome as observers. Seating is available in the rear of the room. CEUs are not offered for attending the Global Conversations.


Conference Agenda | Wednesday, March 26Conference Agenda | Wednesday, March 26

1.8 Relational Transformation: We Know It Works and We Can Prove It! (Camelia)Participants in this workshop will receive an overview of the Arrearage Case Management Program, funded by Consumers Energy to provide relationally based interventions to clients needing assistance with their utility bills. Documented results showed lives were changed through caring and thoughtful interventions of Salvation Army case managers.

Presenters: Mary A Wilkins, MSW (USA Central) and Amy Thompson, LLBSW (USA Central) Moderator: Helen Campbell (USA Central)

1.9 When Helping Helps (Dogwood)The Salvation Army’s traditional service model (safety net, basic needs, and emergency assistance) is well known and has been impactful for over one hundred years in the USA and around the world. The presenter will introduce current models to alleviating poverty that when combined with the old paradigm may work better today than the old model of 100 years ago.

Presenter: David Langford, MSW (USA Eastern) Moderator: Brenda Downing (USA Eastern)

1.10 Creating a Culture of Outcomes Measurement: Showing What Works (Lily & Kahili)Once we have established outcomes and developed our program we can then measure and evaluate what we are doing to see if our programs are achieving what we set them up to achieve. This workshop will focus on how to illustrate the importance of Outcome Measurement and how it can enhance our programs to deliver better measureable results.

Presenters: Major Lewis Reckline (USA Southern), Major Jacqulyn Reckline (USA Southern) and Leslye Wooley, JD, MSW (USA Southern) Moderator: Major Darryl Leedom, MSW (USA National Headquarters)

1.11 Hurts, Habits and Hang-Ups! (Hibiscus)In this workshop, participants will experience the elements that make the Celebrate Recovery program so effective. The presenter will provide an overview of this Christian recovery program through an actual meeting experience in the workshop setting.

Presenter: Major Erik Nickell (USA Southern) and Major Carol Nickell, BA (USA Southern) Moderator: Chris Craig (USA Southern)

1.12 Supportive Housing: A Dream and a Cry in the Dark (A Case Study) (Gardenia & Fuschia)This workshop will present a case study of the Toronto, Canada Booth Supportive Services (BSS) transformation program. Learn how the program accomplished goals and objectives, with all the challenges and successes. This transformation is possible whether a program is in a small town or a large city.

Presenter: Allison McDonald, BA (Canada and Bermuda) and Edward Carrington, MA, BS (Canada and Bermuda) Moderator: David Woodland (Canada and Bermuda)

12:30 PM – 2:00 PM Boxed Lunch & Networking – Exhibition Hall (Palm Ballroom)

TABLE TALKSTopic: Addictions and Women (International Ballroom North)Facilitator: Major Tammy Davis(USA South)

Topic: Mission Literacy (Edelweiss)Facilitator: Ms. Dawn Sharp (USA East)

Topic: LGBT (International Ballroom South)Facilitator: Ms. Jennifer Byrd (USA National Headquarters), Mr. Jay Pritchard, Richards Group

Topic: Poverty Index Study (International Ballroom Center)Facilitator: Ms. Una Osili (Indiana University)


Wednesday, March 26 | Conference Agenda Wednesday, March 26 | Conference Agenda

2:00 PM – 3:30 PM BREAKOUTS

2.1 Health Ministry in The Salvation Army (International Ballroom South)Leaders of Salvation Army health programs from around the world will attend this seminar for an open discussion. All delegates are also welcome. What is health? What is justice in healthcare? How can The Salvation Army fill gaps in primary health care provision? Two short presentations will be followed by lengthy small group discussions.

Presenters: Professor Graeme Young, MB, BS, MD, FRACP, FTSE, AGAF, AM (Flinders University, South Australia) and Major (Dr.) Eirwen Pallant (International Headquarters) Moderator: Lisa Firth (USA National Headquarters)

2.2 Emergency Food & Shelter Program (EFSP) – Where’s the Money? Let’s Talk! (International Ballroom North)This workshop will provide an overview of the FEMA Emergency Food and Shelter program and training on local involvement and formulas for disbursing the funds.

Presenter: Sharon Bailey, BS (EFSP) Moderator: Sharon Barber (USA National Headquarters)

2.3 Faith and Community Development: Lessons on Faith-Based Facilitation from Haiti(International Ballroom Center)

This workshop will focus on how The Salvation Army corps in Haiti and around the world are empowering local communities to respond to needs and challenges in their own neighborhoods through faith-based facilitation.Presenters: Bram Bailey, MA (SAWSO), Elissaint Jean Jacques, MS (Caribbean) and Isaac Watson (USA Southern) Moderator: Bram Bailey, MA (SAWSO)

2.4 Theological Foundations for Ministering to Survivors in Crisis, Trauma, and Loss Emotional Spiritual Care in Disaster EDS Certificate Workshop B-1 (Narcissus)Have you ever wondered why people say hurtful things to people in crisis and grief? The presenter in this institute will encourage participants to develop a theology of suffering and to understand key biblical principles relating to pain and suffering essential to providing appropriate spiritual care.

Presenter: Major David Dalberg, MA (USA Central) Moderators: Major Claranne Meitrott (USA Eastern) and Major Robert Klenk (USA Eastern)

2.5 Right Place, Right Stuff, Right Time: Comprehensive Resource Management EDS Certificate Workshop A-2 (Azalea & Begonia)Successful disaster relief operations depend on logistics and getting the right resource to the right place at the right time. This workshop will address the fine art of managing and acquiring resources, as well as potential pitfalls. Participants also will look at strategies for appropriately prioritizing and allocating resources when they are scarce.

Presenters: Bob Myers (USA Eastern) and Ken Cavallero (USA Western) Moderator: Major Carol Busroe (USA National Headquarters)

2.6 Understanding Human Trafficking: Creating Healing Space for Survivors from a Trauma-Informed Perspective – 1 of 2 (Poinsettia & Quince)This institute will follow the process of trauma-informed care, from early childhood trauma, victimization and exploitation, through service delivery. Additionally, we will practice the application of Biblical principles to best practices in trauma-informed care, first presented by Dr. Rebecca (Becca) C. Johnson, Ph.D.

Presenters: Susan Brotherton, MSW (USA Eastern) and Jamie Manirakiza, MSW (USA Eastern) Moderator: Chris Farrand (USA Eastern)


Conference Agenda | Wednesday, March 26

2.7 Worldview Leadership and Human Services (Camelia)This institute will focus on how to articulate a Christian worldview and its impact on human services practices. The presenter will lead the participants in a series of exercises that compare and contrast various worldviews and the practice implications for the human services professional.

Presenter: Terry Hildebrandt, MSW, LSW (USA Central) Moderator: Major Bruce Smith (USA Southern)

2.8 Pathway of Hope – 1 of 2 (Orange Blossom) In this institute, the presenter will introduce the Pathway of Hope (POH) approach to providing targeting services to families with a desire to take action to break the cycle of crisis and create a path out of intergenerational poverty. POH intentionally builds a strong ethic of community support around Pathway families.

Presenters: Maribeth Swanson, LCSW (USA Central), Linda Brinker, MSW, LCSW (USA Central), Major Ruth Fay (USA Central) and Jackie Robertson (USA Central) Moderator: Major Betty Vogler (USA Central)

2.9 Preparing for Program Evaluation Using the Recently Revised National Social Service Standards – 1 of 2 (Lily & Kahili)This institute will orient participants to The Salvation Army’s National Social Service Standards with emphasis on the implementation of recent revisions. Participants will receive an overview of the Standards as well as led through exercises to develop a plan for preparing for program evaluation in their cities/sites.

Presenters: Susan Spreiter, MSW (USA Central) and Nancy Szudzik, BSW (USA Central) Moderator: Susan Solmon (USA Central)

2.10 PTSD Training: A Comprehensive Guide Empowering Staff – 1 of 2 (Dogwood)Participants in this workshop will be led in a series of exercises that outline the symptoms to watch for in persons suffering with PTSD.

Presenter: Marcy Orosco, MSW (USA Western) Moderator: Venecia Arzola (USA Western)

2.11 Multi-Dimensional Aspects of Addiction and Recovery – 1 of 2 (Gardenia & Fuschia)This institute will explore the contributing factors that may lead to addiction and the complex nature of addiction and recovery. The objective is that participants will recognize and view addictive behavior with more empathy and less stigmatization, leading to more effective outcomes.

Presenters: Lt. Colonel Dorothy Smith, MPC, MSW (USA Central) and Major Julie Aren, RN (USA Central) Moderator: Joyce Schau (USA Central)

2.12 Bridging Social Services and Congregational Life (Hibiscus)This workshop will discuss the benefits of adding faith based and spiritual ministries to social services programs, particularly homeless shelters. Bridging social services and congregational life through chaplaincy and planned interactions between the Corps and Shelter members potentially benefitting both ministries.

Presenters: Major Kevin Van Zee, BS (USA Central) and Major Christie Van Zee, MA (USA Central) Moderator: Bryant Erickson (USA Central)

3:30 PM – 4:00 PM Beverage Break


Wednesday, March 26 | Conference Agenda


3.1 Global Conversations: Can We “Save Souls” While “Serving Suffering Humanity?” (International Ballroom Center)Presenters: Captain Andy Miller (USA Southern) and Captain Hary Haran (Singapore, Malaysia & Myanmar) Moderator: Colonel Hannelise Tvedt (Netherlands with the Czech Republic) and Ms. Jo Clark (International Headquarters)

3.2 Global Conversations: How Can We Make Our Voice Heard and Speak Prophetically From Our Experience? (International Ballroom South)Presenters: Colonel Geanette Seymour, BSW, MLLR (International Social Justice Commission/IHQ) and Dr. David Nku (Democratic Republic of Congo) Moderator: Colonel Peter Kwenda (Zimbabwe) and Captain Elizabeth Nelson (International Headquarters)

3.3 Global Conversations: How Do We Measure the Impact of Our Work? (International Ballroom North)Presenters: Commissioner Gerrit Marseille (International Headquarters) and Lt. Colonel James Nauta (USA Central) Moderator: Lt. Colonel Graeme Rigley (Australia Southern) and Mr. Howard Dalziel (International Headquarters)

3.4 Theological Foundations for Ministering to Survivors in Crisis, Trauma, and Loss Emotional Spiritual Care in Disaster EDS Certificate Workshop B-2 (Narcissus)Have you ever wondered why People say hurtful things to people in crisis and grief. The presenter in this institute will encourage participants to develop a theology of suffering and to understand key biblical principles relating to pain and suffering essential to providing appropriate spiritual care.

Presenter: Major David Dalberg, MA (USA Central) Moderator: Major Claranne Meitrott (USA Eastern)

3.5 Roadmap: Service Delivery Planning for Disaster Events EDS Certificate Workshop A-3 (Hibiscus)Providing direction is a critical aspect of effective disaster management. This workshop will look at how to develop a service delivery plan that incorporates and seamlessly transitions between feeding, emotional and spiritual care, donations management, and other Salvation Army emergency services.

Presenter: Jeff Jellets, CEM (USA Southern) Moderator: Major Carol Busroe (USA National Headquarters)

3.6 Understanding Human Trafficking: Creating Healing Space for Survivors from a Trauma-Informed Perspective – 2 of 2 (Poinsettia & Quince)This institute will follow the process of trauma-informed care, from early childhood trauma, victimization and exploitation, through service delivery. Additionally, we will practice the applicaton of Biblical principles to best practices in trauma-informed care, first presented by Dr. Rebecca (Becca) C. Johnson, Ph.D.

Presenters: Susan Brotherton, MSW (USA Eastern) and Jamie Manirakiza, MSW (USA Eastern) Moderator: Bonnie Camarda (USA Eastern)

3.7 Worldview Leadership and Human Services – 2 of 2 (Camellia)This institute will focus on how to articulate a Christian worldview and its impact on human services practices. The presenter will lead the participants in a series of exercises that compare and contrast various worldviews and the practice implications for the human services professional.

Presenter: Terry Hildebrandt, MSW, LSW (USA Central) Moderator: Major Bruce Smith (USA Southern)



Conference Agenda | Wednesday, March 26 – Thursday, March 27

3.8 Pathway of Hope – 2 of 2 (Orange Blossom)In this institute, the presenter will introduce the Pathway of Hope (POH) approach to providing targeting services to families with a desire to take action to break the cycle of crisis and create a path out of intergenerational poverty. POH intentionally builds a strong ethic of community support around Pathway families.

Presenters: Maribeth Swanson, LCSW (USA Central), Linda Brinker, MSW, LCSW (USA Central), Major Ruth Fay (USA Central) and Jackie Robertson (USA Central) Moderator: Major Betty Vogler (USA Central)

3.9 Preparing for Program Evaluation Using the Recently Revised National Social Service Standards – 2 of 2 (Lily & Kahili)This institute will orient participants to The Salvation Army’s National Social Service Standards with emphasis on the implementation of recent revisions. Participants will receive an overview of the Standards as well as led through exercises to develop a plan for preparing for program evaluation in their cities/sites.

Presenters: Susan Spreiter, MSW (USA Central) and Nancy Szukzik, BSW (USA Central) Moderator: Susan Solmon (USA Central)

3.10PTSD Training: A Comprehensive Guide Empowering Staff – 2 of 2 (Dogwood)Participants in this workshop will be led in a series of exercises that outline the symptoms to watch for in persons suffering with PTSD.

Presenter: Marcy Orosco, MSW (USA Western) Moderator: Venecia Arzola (USA Western)

3.11 Multi-Dimensional Aspects of Addiction and Recovery – 2 of 2 (Gardenia & Fuchsia)This institute will explore the contributing factors that may lead to addiction and the complex nature of addiction and recovery. The objective is that participants will recognize and view addictive behavior with more empathy and less stigmatization, leading to more effective outcomes.

Presenters: Lt. Colonel Dorothy Smith, MPC, MSW (USA Central) and Major Julie Aren, RN (USA Central) Moderator: Joyce Schau (USA Central)

3.12 Rapid Rehousing: An Organizational Shift to Housing First (Azalea & Begonia)This workshop will focus on understanding the main components of the Rapid Re-Housing Model. Participants will understand how rapid re-housing is a strategy to end homelessness, the steps in developing a rapid re-housing program, and the organization culture change needed to implement Housing First Programming.

Presenter: Beth Fetzer-Rice, MSW, LISW-S (USA Eastern) Moderator: Major Phil Wittenberg (USA Eastern)

Personal Time/Dinner on your own

THURSDAY, MARCH 27


7:30 AM – 8:00 AM International Prayer Meeting Led by General André Cox (Grand Ballroom)

8:30 AM – 6:30 PM Conference Office (Grand Foyer) Day Delegate Registration

9:00 AM – 10:30 AM Plenary Session (Grand Ballroom)

ONE MISSIONInto the world of the hurting, broken, lonely, dispossessed and lost, reaching them in love by all means.

Leader: Major Kevin Stoops (USA Eastern) Speaker: Mr. David Beckmann (President, Bread for the World)


Thursday, March 27 | Conference Agenda

10:00 AM – 2:00 PM Exhibition Hall (Palm Ballroom)


11:00 AM – 12:30 PM BREAKOUTS

4.1 Global Conversations: How Does Serving Suffering Humanity Transform People as Disciples? (International Ballroom North)Presenters: Major Bobby Westmoreland (USA Southern) and Lt. Colonel Lucien Lamartiniere (Democratic Republic of Congo) Moderators: Colonel Hannelise Tvedt (Netherlands with the Czech Republic) and Ms. Jo Clark (International Headquarters)

4.2 Global Conversations: How Can The Salvation Army Faithfully Engage with the State, the Market, NGO’s and FBO’s? (International Ballroom Center)Presenters: Jacquelyn Hadley (Bridgespan) and Dr. Helen Cameron (United Kingdom with the Republic of Ireland) Moderators: Colonel Peter Kwenda (Zimbabwe) and Captain Elizabeth Nelson (International Headquarters)

4.3 Global Conversations: How Can We Develop and Sustain a Christian Character in Salvation Army Institutions and Programmes? (International Ballroom South)Presenters: Dr. Russell Rook (United Kingdom with the Republic of Ireland) and Major John Chamness (USA Western) Moderators: Lt. Colonel Graeme Rigley (Australia Southern) and Howard Dalziel (International Headquarters)

4.4 Homeless Ministries in the Street, Under the Bridge, Wherever We Are Needed (Azalea & Begonia)Disaster Services has found renewed ministry partners with social services programs to feed the homeless in many communities. This workshop will explore some of the innovative programs that are making an enormous difference in the communities where The Salvation Army disaster services are providing various types of assistance.

Presenter: Dee Smith (USA Central) Moderator: Major Robert Klenk (USA Eastern)

4.5 Partnerships: The Good, The Bad, and the Ugly EDS Certificate Workshop A-4 (Poinsettia & Quince)Someone once compared disaster services partnerships to successful marriages: to be successful, they require a commitment and a good deal of hard work. This workshop will look at partnerships across a broad spectrum, from interagency partnership to relationships with the media, emergency management, and corporate donors.

Presenters: Shaun Jones (USA Western), Mike Orfitelli, MM (USA Eastern) and Monica Montoya, MA (American Red Cross) Moderator: Major Carol Busroe (USA National Headquarters)

4.6 Ohio Standards for Serving Victims of Human Trafficking (Narcissus)Participants will learn how The Salvation Army in Ohio organized an effort to develop state standards for service to trafficked persons. The purpose of the standards is to ensure the greatest quality of service to trafficked persons in Ohio. The standards and Ohio’s Peer Review process for monitoring adherence to standards will be discussed.

Presenter: Michelle Hannan, MSW, LISW-S (USA Eastern) Moderator: Dave Langford (USA Eastern)

4.7 The Salvation Army Brand Portfolio (Orange Blossom)Doing the Most Good is a promise to the nation. The Salvation Army ranks highly both in brand value and brand recognition. While high rankings are very respectable, The Salvation Army continues to progress in response to globalization and thus uses its position to prepare targeted messages for future donors.

Presenters: Major Ethan Frizzell, MPA (USA Southern) and Elissaint Jean Jacques, MS (Caribbean) Moderator: Major Rick Starkey (USA Eastern)



Conference Agenda | Thursday, March 27

4.8 The Incident Command System and Seasonal Programming (Camellia)This workshop will focus on how to implement the Emotional and Spiritual Care Officer, Safety Officer, and Operations, Logistics, and Administrative Chief into roles that make season programs run smooth, efficient, and effective for staff and the families receiving services.

Presenters: Mallory Birch, LSW (USA Central) and Terry Hildebrandt, MSW, LSW (USA Central) Moderator: Major Tom Louden (USA Southern)

4.9 The Wave of the Future: Impactful Partnerships Between Faith-Based Social Services and Corps/Churches (Dogwood)This workshop will highlight the newly launched volunteer program that uses a model similar to the Emergency Disaster Services model to connect Corps and other Chicago area congregations with vulnerable neighbors. The “Two Are Better Than One” program currently serves survivors of human trafficking as well as isolated, at-risk seniors in Chicago.

Presenter: Stephen Lepse, MSW (USA Central) Moderator: Maribeth Swanson (USA Central)

4.10 What is the APGAR of the Spiritual Care of Your Ministry Unit? (Lily & Kahili)Using the acronym of the traditional APGAR scoring system for newborns, participants will have opportunity to score the delivery of Spiritual Care in their ministry unit. The objective of this workshop is to give insight and allow for review of the potential opportunities for ensuring spiritual care as a key component in the ministry.

Presenter: Dr. Gloria Woodland, D.Min. (Canada and Bermuda) Moderator: Mary Ellen Eberlin (Canada and Bermuda)

4.11 Addressing Criminogenic Factors and Behavior Through Christian Mentoring Programs (Hibiscus)This workshop will demonstrate how the use of Christian pre and post release mentoring programs can substantially reduce recidivism rates in jails and prisons.

Presenter: Carl Alzen, Ph.L., M.Div., BA (USA Western) Moderator: Robert Freeman (USA Western)

4.12 Fair Housing: The Basics and Affects on Your Program (Gardenia & Fuschia)This interactive workshop provides participants an overview of fair housing, its relation to residential programs and its effect on homeless programs. The presenter will discuss how the management decisions involved in the recent high profile Fair Housing (settled) lawsuit in Boise has significantly changed the local homeless community.

Presenters: Stephanie Bloom, LMSW (USA Western) and Amber Young, LMSW (USA Western) Moderator: Major Lawrence Shiroma (USA Western)

12:30 PM – 2:00 PM Boxed Lunch & Networking – Exhibition Hall (Palm Ballroom)

TABLE TALKSTopic: Trauma Informed Care (International Ballroom North)Facilitator: Mr. Gerald Eckert (USA South)

Topic: Veterans Issues (International Ballroom South)Facilitator: Ms. Krystle Englund (USA Central)

Topic: International Disaster Services (International Ballroom Center)Facilitator: Mr. Bram Bailey (USA National Headquarters)




5.1 Disaster Relief and Humanitarian Aid – Beyond a 21st Century “Army Cup of Tea” (International Ballroom South)Presenters: Major Ray Brown, MA, BSc (International Headquarters), Major Isaac Siundu, BA (Kenya West) and Damaris Frick, MA (International Headquarters) Moderator: Bram Bailey (USA National Headquarters)

5.2 Growing Healthy Families: Pregnancy Timing & Child Spacing Lessons from Developing Countries for Your Corner of the World (International Ballroom North)This workshop will focus on how promotion of appropriate timing and spacing of pregnancies can improve child and family health and well-being in any setting.

Presenters: Sara Davis, MA (SAWSO) and Lisa Firth, MB, MPH (SAWSO) Moderator: Major Marie Harris (USA Eastern Territory)

5.3 Global Partnerships: Support and Hope for Worldwide Small Businesses and Applying the Model in North America (Gardenia & Fuchsia)There is a growing movement of micro credit small businesses worldwide that is having a profound positive effect on the lives of oppressed and vulnerable adults. This workshop will examine examples and discuss how The Salvation Army might more intentionally partner with these businesses to bring expansion and support to vulnerable populations.

Presenters: Chris Shay, MA, BS (USA Central) and Jason Pope, MA, MPP (SAWSO) Moderator: Major Susan Wittenberg (USA Eastern)

5.4 “Why Oh God?” Using Spiritual Assessments to Support Survivors in Crisis, Trauma and Grief EDS Certificate Workshop B-3 (Poinsettia & Quince)Spirituality and faith influence healthy outcomes for survivors and responders during disasters and crises. Crisis workers attending this workshop will explore spiritual assessments during disaster and crisis response – their importance, current models, strategic application, and the accompanying challenges and benefits.

Presenter: Dr. Kevin Ellers, D. Min. (USA Central) Moderators: Major Claranne Meitrott (USA Eastern) and Major Robert Klenk (USA Eastern)

5.5 Disaster Case Management – 1 of 2 (Azalea & Begonia)This institute will provide participants with an understanding of the premise and function of long-term recovery case management in the aftermath of a disaster. It will provide the individuals with a skill set to serve as a long-term recovery case manager, that is, understand and accessing resources and the Federal benefits system.

Presenters: Terry Hildebrandt, MSW, LSW (USA Central) and Joanne Johnson Lee, MSW (USA Central) Moderator: Louise Simons (USA Central)

5.6 Human Trafficking Panel Presentation: USA National Headquarters Led Case Study (Orange Blossom)A panel of practitioners from Salvation Army locations across the country will lead a discussion of a case study on trafficking.

Panel Participants: Hillary DeJarnett, MA, BS (USA Southern),Trisha Smouse, MSW, LISW, CDCA (USA Eastern), Christina Conrad, LSW, MSW (USA Eastern), Erin Meyer, BS, MPP (USA Eastern) and Jamie Manirakiza, MSW (USA Eastern) Facilitator: Major Susan Ellis (USA Southern)

5.7 Conflict Management: Creating a “Win/Win” Outcome (Narcissus) Repeated in workshop 6.7Conflict comes about from differences and demands our energy; but what we do with conflict counts. This workshop will expose participants to the toolkit of 12 Conflict Resolution (CR) skills that will enable the participant to bypass personal differences and to open up to possibilities.

Presenter: Major Abran Tamayo, MBA, M.A. Mgt.(USA Central) Moderator: Gary Busiek (USA Central)


Conference Agenda | Thursday, March 27

5.8 Mental Health Diagnoses and Psychotropic Medications Common to Social Services – 1 of 2 (Dogwood)In this institute, the presenter will explore the description and behaviours/symptoms of common mental health disorders in Social Services and the qualifications needed to diagnose mental health disorders. The presenter also will address commonly used psychotropic medications in treating mental health illnesses and their side effects.

Presenter: Misty Harding, MS, LCMFT (USA Central Territory) Moderator: Petraya Gunther (USA Central Territory)

5.9 Evidence Based Practice in the Context of The Salvation Army – 1 of 2 (Camellia)This institute discusses definitions concepts, and examples to increase the understanding of evidence-based practice (EBP), evidence-informed practice (EIP), and translational research. Exercises will include identifying the research and practice skills, knowledge, and philosophies needed to develop and implement effective social services.

Presenter: Dr. Peter A. Lee (USA Western Territory) Moderator: Christopher Doughty (USA Western Territory)

5.10 Chaplaincy Programmes in Australia Southern – New Directions (International Ballroom Center)Whilst social work has developed as a professional discipline over recent decades, in many similar contexts chaplaincy practice has remained relatively static. How can we discover and implement appropriate pathways for the development of chaplaincy that remain firmly grounded in The Salvation Army’s values but also reflect the latest developments in the field? This workshop will cover the learnings of the Melbourne Central Division in research, policy and practice development in order to reveal some new ways forward.

Presenter: Captain Jason Davies-Kildea (Melbourne Central, Australia Southern) Moderator: Lt. Jessica Welch (USA Southern)

5.11 Equipping Church Leaders to Respond to the Opportunity of Immigration (Lily & Kahili)Join a representative from World Relief to discuss immigration reform and its impact on delivery of social services in the Christian setting.

Presenter: Damon Schroeder, BA (World Relief ) Moderator: Sharon Barber (USA National Headquarters)

5.12 The Salvation Army and the United Nations: Opportunity or a Waste of Time? (Hibiscus)The presenter will provide an overview of the International Social Justice Commission and particularly the work at the United Nations and the roll of The Salvation Army as a NGO.

Presenters: Lt. Colonel Geanette Seymour, BSW, MLLR (ISJC/IHQ) and Betty Zylstra, MA, BA (USA Central) Moderator: Karen Brauer (USA Eastern)

3:30 PM – 4:00 PM Beverage Break


6.1 Global Conversations: How Can “One Army” Develop Comprehensive Solutions to International Problems? (International Ballroom Center)This session will focus on human trafficking and immigration.

Presenters: Lt. Colonel Marieke Venter (Bangladesh) and Major Brad Halse (Australia Southern) Moderator: Colonel Hannelise Tvedt (Netherlands with the Czech Republic) and Ms. Jo Clark (International Headquarters)

6.2 Global Conversations: How Can The Salvation Army Integrate Employees Into Our Mission and Sustain Their Passionate Engagement? (International Ballroom South)Presenters: Rev. Hans Blom (Netherlands and Czech Republic) and Mary Ellen Eberlin (Canada and Bermuda) Moderator: Colonel Peter Kwenda (Zimbabwe) and Captain Elizabeth Nelson (International Headquarters)




6.3 Global Conversations: How Can We Serve Suffering Humanity with Few Resources? (International Ballroom North)Presenters: Lt. Colonel Sara Chagas (Mexico) and Captain Diana MacDonald (Pakistan) Moderator: Lt. Colonel Graeme Rigley (Australia Southern) and Mr. Howard Dalziel (International Headquarters)

6.4 Companioning: A New Helping Paradigm for Grief and Trauma EDS Certificate Workshop B-4 (Gardenia & Fuchsia)Traditional counseling approaches use a medical model of intervention for those who are facing loss and trauma. This workshop addresses the foundation of the new model companioning in grief and trauma, and creative interventions for both human and animal companions. It also looks at the biology and science that suggest why companioning may be a powerful antidote to trauma and loss.

Presenter: Jennifer Cisney Ellers, MA (Institute for Compassionate Care) Moderators: Major Claranne Meitrott (USA Eastern Territory) and Major Robert Klenk (USA Eastern Territory)

6.5 Disaster Case Management – 2 of 2 (Azalea & Begonia)This institute will provide participants with an understanding of the premise and function of long-term recovery case management in the aftermath of a disaster. It will provide the individuals with a skill set to serve as a long-term recovery case manager, that is , understand and accessing resources and the Federal benefits system.

Presenters: Terry Hildebrandt, MSW, LSW (USA Central) and Joanne Johnson Lee, MSW (USA Central) Moderator: Louise Simons (USA Central)

6.6 Do Something! How to Support the Efforts to Combat Human Trafficking (Hibiscus)This workshop will prepare the corps officer or employee to access their local capacity to get involved at each level of the continuum in anti-human trafficking efforts; awareness and advocacy, prayer and Bible studies, demand reduction, drop in centers, street and strip club outreach, case management and institutional ministries.

Presenter: Major Jessyca Elgart, MSW (USA Western) Moderator: Major John Chamness (USA Western)

6.7 Conflict Management: Creating a “Win/Win” Outcome (Narcissus) Repeat of workshop 5.7Conflict comes about from differences and demands our energy; but what we do with conflict counts. This workshop will expose participants to the toolkit of 12 Conflict Resolution (CR) skills that will enable the participant to bypass personal differences and to open up to possibilities.

Presenter: Major Abran Tamayo, MBA, M.A. Mgt.(USA Central) Moderator: Gary Busiek (USA Central)

6.8 Mental Health Diagnoses and Psychotropic Medications Common to Social Services – 2 of 2 (Dogwood)In this institute, the presenter will explore the description and behaviors/symptoms of common mental health disorders in Social Services and the qualifications needed to diagnose mental health disorders. The presenter also will address commonly used psychotropic medications in treating mental health illnesses and their side effects.

Presenter: Misty Harding, MS, LCMFT (USA Central) Moderator: Petraya Gunther (USA Central)

6.9 Evidence Based Practice in the Context of The Salvation Army – 2 of 2 (Camellia)This institute discusses definitions concepts, and examples to increase the understanding of evidence-based practice (EBP), evidence-informed practice (EIP), and translational research. Exercises will include identifying the research and practice skills, knowledge, and philosophies needed to develop and implement effective social services.

Presenter: Dr. Peter A. Lee (USA Western) Moderator:Christopher Doughty (USA Western)


Conference Agenda | Thursday, March 27 – Friday, March 28

6.10 LGBT Concerns and the Social Worker: A Theological Response (Orange Blossom)Participants in this workshop will learn to apply core values and dignity and worth of a person in delivery of social services that are in line with their Christian values.

Presenters: Lt. Colonel Vern Jewett (USA Southern) and Captain Jonathan Rich (USA Southern) Moderator: Major Carole Busroe (USA National Headquarters)

6.11 Effects of Incarceration on the Family (Narcissus)What are the effects of incarceration on some families? How do we assist? What resources are available to meet their needs? In some situations it requires us to be proactive in our bid to assist, that is, reaching out to those that, due to the stigma of a loved one incarcerated may not come to us.

Presenter: Envoy Stephen Johnson (USA Central) Moderator: Betty Zylstra (USA Central)

6.12 Panel Presentation: Ending Veterans Homelessness by 2020 (Poinsettia & Quince)In this workshop, participants will learn and understand the current program and policy efforts to end veterans’ homelessness by 2020.

Presenters: Bruce Livingston (USA Eastern) and Mike Rood, LCSW (USA Eastern) Moderator: Major Martha Bone (USA Eastern)

6:00 PM – 8:00 PM International Buffet and Plenary Session (Grand Ballroom)

ONE MISSION Into the world of the hurting, broken, lonely, dispossessed and lost, reaching them in love by all means.

Leader: Major Evie Diaz (USA Central) Speaker: The Honorable W. Craig Fugate (Administrator, Federal Emergency Management Agency-FEMA)

8:00 PM – 9:00 PM Poolside Dessert Reception

FRIDAY, MARCH 28


7:30 AM – 8:00 AM Devotions (Grand Ballroom)

8:30 AM – 1:00 PM Conference Office (Grand Foyer)

9:00 AM – 10:30 AM BREAKOUTS

7.1

Global Conversations: Reflections and Response (Grand Ballroom)The three Global Conversation moderators will present a summary of the discussions. General Andre Cox will provide a response.

Panel Participants: General André Cox (International Headquarters), Colonel Hannelise Tvedt (Netherlands with the Czech Republic), Colonel Peter Kwenda (Zimbabwe), Lt. Colonel Graeme Rigley (Australia Southern) Moderator: Major Dean Pallant (International Headquarters)

7.2 How to Get Men to STOP Purchasing Sex: A Pilot Study (Narcissus)This workshop will cover the six-week demand reduction course and explore the course evaluation surveys, including what aspects of the course compelled the men to stop purchasing sex. The course covered aspects of pornography addition, impact of commercial sex engagement on spirituality, personal values, integrity, self-esteem, etc.

Presenter: Dr. Michael Smith, LCSW (USA Western) Moderator: Major Osei Stewart (USA Western)


Friday, March 28 | Conference Agenda

7.3 Choice Pantry – The Healthier Option (Orange Blossom)This workshop will focus on moving from the direction of the Traditional Pantry Model to a Choice Pantry Model allowing client choice in their food items.

Presenter: Rebecca Baker, LSW (USA Eastern) Moderator: Chris Shay (USA Central)

7.4 Building and Sustaining a Vibrant Disaster Ministry in the Local Corps (Camellia)Contrary to popular belief, a fancy canteen does not equate to a great disaster services ministry. This workshop will dispel some common myths about disaster service and outline key principles for effective disaster ministry in the local corps.

Presenter: Bob Myers (USA Eastern) Moderator: Sherry Manson (USA Western)

7.5 Children Separated by Disasters (Dogwood)The reunification challenges that emerge during the evacuation and rescue phases of a disaster operation could often lead to larger challenges if not managed correctly. With adequate support and resources the efforts are manageable. In this workshop, the presenter will provide a guide to discovering the free resources that are available in order to support child reunification efforts following a large-scale disaster.

Presenter: Sharon Hawa (National Center for Missing and Exploited Children) Moderator: Jeff Jellets (USA Southern)

7.6 How to Help Teens Get Off the Runaway Train: Helping Teens in Crisis (Edelweiss)The workshop will address key issues facing teens today, including the knowledge that the key to successful ministry to students is the available resources. The participants will then look at intentional strategies for bridging social services and the corps through the 40 developmental stages of students (individuals and groups).

Presenter: Barbara Higgins, BA, MS (USA Central) Moderator: Jamie Manirakiza (USA Eastern)

7.7 A Theology of Service: The Salvation Army Social Services as an Expression of the Missio Dei (Magnolia)The language of Missio Dei provides a rubric for the understanding of how God demonstrates His desire to address human suffering. How does the Army fit into the theological landscape of the Missio Dei? Understood properly, it is not the Army/church that has a mission, but rather God who has an Army/church. We will discover implications in the way we address/understand human suffering in Missio Dei.

Presenter: Major Dan Jennings, BA (USA Central) Moderator: Major Brenda Herivel (USA Central)


11:00 AM – 12:30 PM Closing Plenary Session (Grand Ballroom)

ONE MESSAGEWith the transforming message of Jesus, bringing freedom, hope and life

Leader: Commissioner Don Bell (USA Southern) Speaker: General André Cox (International Headquarters)

2:00 PM – 4:00 PM Planning Committee Debriefing (Jasmine)


Plenary Speakers

Commissioners David and Barbara Jeffrey –

Commissioners David and Barbara Jeffrey took up their appointments at National Headquarters as National Commander and National President of Women’s Ministries, effective October 14, 2013, after having served as Territorial Commander and Territorial President of Women’s Ministries for The Salvation Army USA Southern Territory since August 1, 2011.

Commissioners Jeffrey served in The Salvation Army faithfully for many years and in a number of corps and administrative appointments. Divisional and Territorial appointments include Youth, Home League, Personnel, Program, and at the Evangeline Booth College. The Jeffreys also served as Divisional Commander and Director of Women’s Ministries for the Kentucky and Tennessee and Texas Divisions.

The Jeffreys were married in 1969 and have been blessed with two sons, one daughter-in-law, and three handsome grandsons.

Ms. Candy Hill – Catholic Charities USA

On May 1, 2013, Catholic Charities USA (CCUSA) introduced Ms. Candy Hill as Executive Vice President, Social Policy and External Affairs. Prior to the promotion, Ms. Hill was the Senior Vice President of Social Policy and Government Affairs.

Catholic Charities USA (CCUSA) is the national office for Catholic Charities agencies nationwide. Catholic Charities USA’s members provide help and create hope for more than 10 million people a year regardless of religious, social, or economic backgrounds.

“For nearly a decade Candy has led CCUSA’s efforts to serve as a voice for those most vulnerable among us in the halls of Capitol Hill in Washington DC. There is nobody more dedicated to social advocacy as a core component of the Catholic faith.” said CCUSA President Father Larry Snyder.

Prior to joining the Archdiocese, she worked for more than 25 years for the State of Michigan’s Department of Human Services, formerly the Family Independence Agency.

Mr. David Beckmann – President, Bread for the World

World Food Prize laureate David Beckmann is one of the foremost US advocates for hungry and poor people. Since 1991, Mr. Beckmann has been president of Bread for the World; he is also president of Bread for the World Institute. He founded and serves as president of the Alliance to End Hunger.

Bread for the World has worked with faith groups to maintain a “circle of protection” around programs focused on hungry and poor people in the US and worldwide. Prior to joining Bread, Mr. Beckmann worked at the World Bank for 15 years, overseeing large development projects and driving innovations to make the bank more effective in reducing poverty.

Mr. Beckmann has written many books and articles, including Transforming the Politics of Hunger and Grace at the Table: Ending Hunger in God’s World. His latest book is Exodus from Hunger: We are Called to Change the Politics of Hunger.

Mr. Beckmann earned degrees from Yale University, Christ Seminary, and the London School of Economics. He speaks Spanish.

National Commander and National President of Women’s Ministries

Speaker:Tuesday, March 256:00 PM

Speaker:Wednesday, March 269:00 AM

Speaker:Thursday, March 279:00 AM


Plenary Speakers

The Honorable W. Craig Fugate – Administrator, Federal Emergency Management Agency-FEMA

Mr. Fugate began his emergency management career as a volunteer firefighter, Emergency Paramedic, and as a Lieutenant with the Alachua County Fire Rescue. Eventually, he moved from exclusive fire rescue operations to serving as the Emergency Manager for Alachua County in Gainesville, Florida. He spent a decade in that role until May 1997 when he was appointed Bureau Chief for Preparedness and Response for Federal Emergency Management Agency (FDEM).

W. Craig Fugate was confirmed by the US Senate and began his service as Administrator of the Federal Emergency Management Agency (FEMA) in May 2009. At FEMA, Mr. Fugate has promulgated the “whole community” approach to emergency management, emphasizing and improving collaboration with all levels of government (federal, tribal, state, and local) and external partners, including voluntary agencies, faith based organizations, the private sector and citizens.

Craig and his wife Sheree hail from Gainesville, Florida.

General André Cox and Commissioner Silvia Cox – International Leaders of The Salvation Army

General André Cox was born to European Salvation Army officer parents serving in Zimbabwe, whilst Commissioner Silvia was born to European Salvation Army officer parents serving in Argentina. Their international childhood hinted at a global ministry they have shared, subsequent to their marriage, as Salvation Army officers since 1979. With their three daughters, Myriam, Esther and Sarah, the Coxes have lived in Africa and Europe, latterly holding territorial leadership responsibilities in the Finland and Estonia, Southern Africa, and United Kingdom Territory with the Republic of Ireland territories. It was on 3 August 2013 that the then Chief of the Staff, André Cox, was elected the 20th General of The Salvation Army.

As international leaders of The Salvation Army, the Coxes encourage the diligent reading of Scripture, the highest ethical standards that truly reflect sound biblical stewardship, and authentic Christian witness in which belief and behaviour are indivisible thereby ensuring the grace and love of Jesus are wholly reflected in daily living.

The General and Commissioner Silvia testify to God’s generous provision throughout their lives which, in recent years, has included the great blessing of four delightful granddaughters, Rebecca, Lily, Leona and Wendy.

Speaker:Thursday, March 27 6:00 PM

Speaker:Friday, March 2811:00 AM


Sleeves Rolled Up Recipients

Rush Yelverton – USA Central Territory

Retired U.S. Army Colonel Rush Yelverton, a West Point graduate, has served as a Salvation Army disaster services volunteer for more than a decade. He is a servant, content to work behind the scenes, making coffee and sandwiches or shoveling mud from the home of a flood victim. Wherever there’s a need for comfort and aid to people in crisis, you will find him. In The Salvation Army, he is what we call the “ministry of presence.”

His leadership skills have made him an invaluable asset to the organization. Rush, in 2008, was installed as a member of the Indianapolis Advisory Board and currently serves as Chair of the EDS Committee as well as a member of the Executive Committee.

Rush’s dedication to the mission of The Salvation Army is clear and strong. With a humble spirit, he fulfills Jesus’ mandate to bring salt and light to a hurting world.

Renee Rawcliffe, LMSW – USA Eastern Territory

Renee Rawcliffe LMSW serves as the Field Education Coordinator for the Greater New York Emergency Services Department. Her position was created in 2011 with the intent to recruit, assign, and develop internships in partnership with various regional colleges and universities. Deeply committed to the value and benefit of “collaboration,” Renee has developed and maintains relationships with 13 universities, and to date, has placed 68 students who vary in their educational pursuits in emergency services, social services and Corps programs.

On average, the program provides 5,000 hours per semester of skilled labor, totaling more than 85,000 hours of unpaid labor since the initiative began. Many students remain as volunteers beyond their internships. To date, 15 interns have been hired in various full-time positions following their graduations.

Her work has dramatically empowered the Army to engage the “millennial generation.”

Midwest Food Bank – USA Southern Territory

The Midwest Food Bank is a faith based organization. Its mission is to alleviate hunger and poverty by gathering and distributing food donations to not-for-profits and disaster sites without cost to the recipients.

They have proven to be a positive asset in directly supporting The Salvation Army’s Emergency Disaster Services programs during numerous incidents. In 2005, during Hurricane Katrina, The Salvation Army and Midwest Food Bank first began to work “hand in hand” meeting the needs of others. In 2011, during the Tuscaloosa tornadoes, Mid West Food Bank delivered 21 trucks loaded with food. Most recently, during the Oklahoma tornadoes, the two organizations stood “side by side” caring for those devestated by spring storms.

A true partnership has developed; a win-win for both organizations and those we serve. David Keise, President and Founder of Midwest Food Bank, comments, “We are truly blessed to call them our partners.”

Sherry Manson – USA Western Territory

Sherry Manson has been a Salvation Army employee for more than eight years; since 2009, she has served as the Emergency Disaster Services and Services Extension Dirctor for the Intermountain Division. Her position requires that she provide oversight to more than 100 Service Extention Units throughout Colorado, Utah, Wyoming and Eastern Montanta. (She logs many miles on her car each year!) Additionally, she is directly responsible to support and encourage more than 300 disaster volunteers, as well as supervise the maintenance of 14 canteens.

In the past three years, the Intermountain Division has responded to over one hundred small and large disasters. In 2013, there were 5 major disasters, two major forest fires, and a near catastrophic flood. The result has been over 160,500 meals served and over 481,600 disaster worker hours.

The “gift of His presence” is evident through Sherry’s servant leadership. She is an inspiration to the Intermountain Disaster Team as they meet emotional, spiritual, and physical needs at these difficult times.


Excellence in Social Work Recipients

Ms. Doris Rhames – USA Central Territory

Ms. Doris Rhames serves as the Program Coordinator for Community Support – Mental Health of The Salvation Army Lied Renaissance Center in Omaha, Nebraska, a facility that provides broad and diverse expressions of programs. She exemplifies the very best in social work practice. Her outstanding insights, professional expertise, and relational skills have earned her the respect of colleagues, clients and community partners alike. She embraces the holistic ministry of addressing the emotional, psychological, physical, social and spiritual needs of her clients. Her low key, calming and attentive approach has been very effective in de-escalating many tense and potentially dangerous situations.

Since 1990, Doris has been a dedicated member of the team. Her outstanding insights, professional expertise, and relational skills have earned her the respect of colleagues, clients, and community partners. Her work at The Salvation Army is not a job; it’s her calling.

Ms. Diana Lopez – USA Eastern Territory

Diana Lopez has been an employee of The Salvation Army Greater New York Division for more than thirteen years. She has worked a variety of positions within the social services and disaster management departments. With insight and professional expertise, she has served as the catalyst in breaking down departmental walls to greater enhance program service delivery creating better outcomes for clients. She has been instrumental in melding the two departments into a cohesive interdepartmental collaboration – One Army, One Mission, One Message.

In addition, Diana directs the long term recovery efforts for 9/11, Hurricane Katrina, and Hurricane Sandy, she co-chairs the Disaster Case Management Committee for New York City and serves on the National Coordinated Assistance Network Advisory Committee. She is a certified trainer for Mental Health First Aid, equipping social workers and disaster responders with necessary skills to engage and have a positive impact on individuals and communities in crisis.

Ms. Kathy Ridings – USA Southern Territory

Kathy Ridings has served as the Social Services Director for The Salvation Army Austin Area Command of Austin, Texas since 1995. She is a highly motivated person who has provided leadership to advance the services of The Salvation Army. She has served as a community advocate through various collaborations and initiatives, particularly in the housing and homelessness sector which has resulted in expanded programming and additional resources.

Since 2003, Ms. Ridings has secured more than 17 million dollars in public and private funding and was instrumental in implementing two HUD demonstration projects, Rapid Rehousing and Veterans Homelessness Prevention, for the region.

In 2008, Interfaith Hospitality Network Foundation honored her with the “Community Gardner” award for her outstanding efforts. In 2012, she received from the city of Austin the “Distinguished Service Award” for her community involvement.

Ms. Linda Rich – USA Western Territory

Linda Rich is the Executive Director of the Family Treatment Services in Honolulu, Hawaii. She began her employment with The Salvation Army in 1992 as Clinical Director. For more than twenty one years, she has consistently moved the service delivery forward. She has led management and staff in an ongoing process of quality improvement. During her first five years on staff, she guided the program, from a non-accredited status to national accreditation, which it continues to maintain. The 2012 accreditation report from Commission on Accreditation of Rehabilitation Facilities (CARF) states, “The Salvation Army Family Treatment Services is managed by a highly experienced, dedicated and supportive executive director.”

Linda engages a talented management team, line staff, and Advisory Council in an ongoing process of creative thinking, strategic planning, and program development. Her ability to “think outside the box” and build community partnerships have significantly enhanced the program and achieve better outcomes for the families served.


Western Division, Durham Booth Manor – USA Central Territory

The Durham Booth Manor, which opened in 1997, offers 47 comfortable and affordable apartments for low income seniors. It is situated on The Salvation Army Lied Renaissance Center Campus in Omaha’s historic Bemis Park neighborhood. The facility faces a public park and is minutes from bus lines, shopping and dining facilities. Consistently, the program has received exemplary reviews for business practices, fiscal management, and HUD compliance. Most recently, the program received a score of 99% through the Territorial Program Evaluation. Residents and visitors comment on the family atmosphere that is apparent. Through monthly surveys, management solicits feedback from the residents; staff received a score of 4.9 out of a possible 5 points on a resident satisfactory survey. The Durham Booth Manor is a model program fulfilling the mission and ministry of The Salvation Army.

Northeast Ohio Division, Zelma George Family Shelter – USA Eastern Territory

The Zelma George Family Shelter provides emergency shelter for homeless women with children but accepts two parent families, married couples, and men with children. For more than 30 years, it has provided a safe and supportive living environment. The facility, which is located near downtown Cleveland, has a capacity of 110. Licensed social workers and a housing specialist provide a variety of supportive services to residents, including case management, counseling, life skills, and employment training. Children participate in an array of enrichment activities, including tutoring, youth clubs, and field trips. The program has a strong linkage to the New Hope Corps, which is located in the Harbor Light Complex, providing additional support and congregational life activities. More than 65% of families successfully complete the program. The Zelma George Family Shelter is a model program fulfilling the mission and ministry of The Salvation Army.

Austin Area Command, Austin Shelter for Women and Children – USA Southern Territory

The Austin Shelter for Women and Children is a comprehensive emergency shelter program for homeless women and children which is funded by the City of Austin and operated by The Salvation Army. The shelter, which opened in 2002, has a capacity of 60 beds, with 6 beds reserved for single women. The facility includes a licensed child care center for children 18 mo. to 4 years, 20 bedrooms, a full service kitchen, computer lab, and a community garden. The average client stay is 90 days. Via a trauma-informed service model and linkage to community resources, a highly qualified staff provides “warp-around” services to assist clients’ transition from crisis to stability. A high priority is placed on children’s services which include licensed child care, child and family therapy, and after-school tutoring. Clients receive follow-up case management services for 6 – 18 months after securing housing. The Austin Shelter for Women and Children is a model program fulfilling the mission and ministry of The Salvation Army.

Northwest Division, Sally’s House – USA Western Territory

Sally’s House, which opened in 2002, is an emergency shelter care facility for children 2 to 12 years of age who are removed from their homes due to abuse, neglect, abandonment or criminal activity. The 5,000 square-foot facility has five bedrooms with four beds in each, a dining room, a playroom, and a lounge. Sally’s House provides children a caring, nurturing, and safe environment; while the Department of Children and Family Services identify a relative or foster care placement. Children are allowed to stay up to 90 days; the average stay is 58 days. Since opening, the program has served more than 2,800 vulnerable children. A pre-school program for children under the age of 5 is provided on-site, while school age children are transported to their school of origin. During their stay, children participate in a variety of development opportunities, such as afterschool tutoring, field trips, children’s worship and other corps related activities. Sally’s House is a model program fulfilling the mission and ministry of The Salvation Army.

Program Excellence and Achievement Recipients


Conference FacilitiesProgram Excellence and Achievement Recipients


Exhibition Hall Layout


Vendor List

Company Booth #

1687 Foundation 509, 511

American Bedding Mfg 101

Booth University 301

Bovis, Kyle, Burch and Medlin 410

Bowman Systems*** 400

Brakeman Consulting 501

Ca$hMateUSA 404

Custom Mobile Food Carts*** 3

Dollar Days Int 401

Emergency Food & Shelter Program 104

GlobalUSA 311

Gr8Lakes Essentials 411

Group Sales 211

HDI Housewares 202, 206

Keystone Coachworks*** 110

MINNCOR Industries 108

*Diamond Sponsors ***Silver Sponsors

Company Booth #

Mission Literacy 309

NORIX Furniture 308, 310

Precise Kit Promotions 510

Regent University 200

SAWSO 103

Scherer Construction* 2

Summit Marketing 500

Supreme/Bellamy-Strickland Chevrolet***

Not on site

The Change Companies 307

This End Up Furniture 210

TSA MEDIA 201, 203, 300, 302

TSA New Frontier Publications 111

TSA Trade Department 405, 407, 409, 506, 508

University of Phoenix 208

UpFitters* 1


Presenters

Carl Alzen, Ph.D., M.Div., BAChaplainThe Salvation Army2707 E. Van Buren StreetPhoenix, AZ [email protected]

Major Julie Aren, RNAdministrator for ProgramThe Salvation Army2258 N. ClybournChicago, IL 60614E: [email protected]

Bram Bailey, MAProgram DirectorThe Salvation Army World Services Office615 Slaters LaneAlexandria, VA 22314E: [email protected]

Sharon Bailey, BSVice PresidentEmergency Food & Shelter Program701 N. Fairfax Street, # 310Alexandria, VA 22314E: [email protected]

Rebecca Baker, LSWSocial Services Ministry DirectorThe Salvation Army190 S. Maple StreetAkron, OH 44302E: [email protected]

David BeckmannPresident Bread for the World425 3rd Street SW, Suite 1200Washington, DC 20024E: [email protected]

Mallory Birch, LSWProgram CoordinatorThe Salvation Army2445 Prior AvenueRoseville, MN 55113E: [email protected]

Reverend Hans BlomChristian Identity & Culture Counsellor & CoachThe Salvation ArmyNetherlands and Czech Republic Territory

Stephanie Bloom, LMSWTreasure Valley Housing Services DirectorThe Salvation Army4308 W. State StreetBoise, ID 83703E: stephanie.bloom@usw. salvationarmy.org

Linda Brinker, MSW, LCSWProject Manager, Pathway of HopeThe Salvation Army10 W. Algonquin RoadDes Plaines, IL 60016E: [email protected]

Susan Brotherton, MSWDirector, Philadelphia Social Services MinistriesThe Salvation Army4050 Conshohocken AvenuePhiladelphia, PA 19131E: susan_brotherton@use. salvationarmy.org

Major Ray Brown, MA, BScInternational Emergency Services CoordinatorThe Salvation Army International Headquarters101 Queen Victoria StreetLondon, UK EC4V 4EH

Jennifer Byrd, BANational Public Relations DirectorThe Salvation Army 615 Slaters LaneAlexandria, VA 22314E: [email protected]

Dr. Helen CameronHead of Public AffairsThe Salvation Army101 Newington CausewayLondon, UK SE1 6BN

Edward Carrington, MA, BSDirectorThe Salvation Army1020 Islington AvenueEtobicoke, ONT M8Z 6A4E: edward_carrington@can. salvationarmy.org

Ken CavalleroEmergency Disaster Services DirectorThe Salvation Army 180 E. Ocean Blvd.Long Beach, CA 90802E: [email protected]

Lt. Colonel Sara ChagasTerritorial Secretary for Women’s Ministries, Territorial Social Services Secretary, ELAMI CoordinatorThe Salvation ArmySan Borja # 1456; Colonia Vertiz NarvarteDelegacion Benito JuarezMexico 03600, DF

Major John ChamnessDivisional CommanderThe Salvation Army2950 Manoa RoadHonolulu, HI 96822

Jennifer Cisney Ellers, MADirectorInstitute for Compassionate Care60 B West Terra Cotta AvenueCrystal Lake, IL 60014E: [email protected]

Christina Conrad, LSW, MSWAnti-Human Trafficking Clinical SpecialistThe Salvation Army966 East Main StreetColumbus, OH 43205E: [email protected]

General André CoxGeneralThe Salvation Army International Headquarters101 Queen Victoria StreetLondon, UK EC4V 4EH

Major David Dalberg, MAEmergency Disaster Services DirectorThe Salvation Army 1000 Pratt BoulevardElk Grove Village, IL 60007E: [email protected]

Captain Jason Davies-KildeaThe Salvation ArmyP.O. Box 479Blackburn 3130, Victoria, Australia

Sara Davis, MPHHIV/AIDS Technical Advisor The Salvation Army World Services Office615 Slaters LaneAlexandria, VA 22314E: [email protected]

Hillary DeJarnett, MA, BSThe Salvation ArmyAnti-Trafficking Case Manager967 Dewey Street, SWAtlanta, GA 30310E: [email protected]

Mary Ellen EberlinTerritorial Social Services SecretaryThe Salvation Army2 Overlea BoulevardToronto, ONT M4H 1P4E: mary_ellen_eberlin@can. salvationarmy.org

Major Jessyca Elgart, MSWSan Diego County Social Services CoordinatorThe Salvation Army2799 Health Center DriveSan Diego, CA 92123E: [email protected]

Commissioner Torben EliasenInternational SecretaryThe Salvation Army International Headquarters101 Queen Victoria StreetLondon, UK EC4P 4EP

Dr. Kevin Ellers, D.Min.Emergency Disaster Services CoordinatorThe Salvation Army 10 W. Algonquin RoadDes Plaines, IL 60016E: [email protected]

Major Ruth FayCorps OfficerThe Salvation Army514 Sutherland AvenueJanesville, WI 53545E: [email protected]

Beth Fetzer-Rice, MSW, LISW-SDirector of Housing and Disaster ServicesThe Salvation Army966 East Main StreetColumbus, OH 43205E: [email protected]

Lisa Firth, MB, MPHTechnical Advisor – HealthThe Salvation Army World Services Office615 Slaters LaneAlexandria, VA 22314E: [email protected]

Demaris Frick, MAInternational Emergency Field Operations OfficerThe Salvation Army International Headquarters101 Queen Victoria StreetLondon, UK EC4P 4EP


Presenters

Major Ethan Frizzell, MPAArea CommanderThe Salvation Army1400 10th StreetSarasota, FL 34230E: [email protected]

William Craig FugateAdministratorFederal Emergency Management Agency (FEMA)500 C Street, SWWashington, DC 20472

Major Angela HachitapikaCommunity Development & Health SecretaryThe Salvation ArmyP.O. Box 34352Lusaka 10101Zambia

Jacquelyn HadleyPartnerThe Bridgespan Group465 California Street, 11th FloorSan Francisco, CA 94104

Major Brad HalseTerritorial Government Relations ManagerThe Salvation ArmyPO Box 479Blackburn 3130, Victoria, Australia

Michelle Hannan, MSW, LISW-SDirector of Professional & Community ServicesThe Salvation Army966 East Main StreetColumbus, OH 43205E: [email protected]

Captain Hary HaranCorps Officer, BalestierThe Salvation ArmyAng Mo Kio CentralPO Box 640Singapore 915605

Misty Harding, MS, LCMFTDirector of Youth Services; Foster Care and ResidentialThe Salvation Army350 N. Market Wichita, KS 67202E: [email protected]

Sharon HawaProgram Manager of Emergency CommunicationsNational Center for Missing & Exploited Children699 Prince StreetAlexandria, VA 22314E: [email protected]

Barb Higgins, BA, MSTerritorial Youth SpecialistThe Salvation Army10 W. Algonquin RoadDes Plaines, IL 60016E: [email protected]

Terry Hildebrandt, MSW, LSWSocial Services DirectorThe Salvation Army2445 Prior AvenueRoseville, MN 55113E: terry_hildebrandt@usc. salvationarmy.org

Candy HillExecutive Vice President, Social Policy & External AffairsCatholic Charities USA2050 Ballenger Avenue, Suite 400 Alexandria, VA 22314E: [email protected]

Elissaint Jean Jacques, MSCommunity Capacity Development Program ManagerThe Salvation Army1342, Santo 6Croix-des-BouquetsHaitiE: elissaint_jean-jacques@car. salvationarmy.org

Commissioner Barbara JeffreyNational President of Women’s MinistriesThe Salvation Army National Headquarters615 Slaters LaneAlexandria, VA 22314

Commissioner David JeffreyNational CommanderThe Salvation Army National Headquarters615 Slaters LaneAlexandria, VA 22314

Jeff Jellets, CEMTerritorial Disaster CoordinatorThe Salvation Army1424 Northeast ExpresswayAtlanta, GA 30329E: [email protected]

Major Dan Jennings, BADivisional CommanderThe Salvation Army11315 W. Watertown Plank RoadWauwatosa, WI 53226E: [email protected]

Lt. Colonel Vern JewettDivisional CommanderThe Salvation Army5631 Van Dyke RoadLutz, FL 33688E: [email protected]

Envoy Stephen JohnsonCorrectional Services DirectorThe Salvation Army16130 Northland DriveSouthfield, MI 48075E: stephen_johnson@usc. salvationarmy.org

Joanne Johnson Lee, MSWService Extension DirectorThe Salvation Army2445 Prior AvenueRoseville, MN 55113E: joanne_johnsonlee@usc. salvationarmy.org

Shaun JonesService Extension DirectorThe Salvation Army111 Queen Anne Avenue, N.Seattle, WA 98109E: [email protected]

Lt. Colonel Lucien LamartiniereChief SecretaryThe Salvation ArmyArmée du Salut 8636Kinshasa 1Democratic Republic of Congo

Dave Langford, MSWDivisional Social Services DirectorThe Salvation Army701 N. Broad StreetPhiladelphia, PA 19123E: [email protected]

Dr. Peter Allen Lee, MSW, Ph.D.Professor, School of Social Work:1309 Hyde Street, # 3San Francisco, CA 94109E: [email protected]

Stephen Lepse, MSWDirector of Family & Community ServicesThe Salvation Army4800 N. Marine DriveChicago, IL 60640E: [email protected]

Bruce Livingston, MPADivisional Director of Program DevelopmentThe Salvation Army701 N. Broad StreetPhiladelphia, PA 19123E: [email protected]

Major Tom LoudenArea CommanderThe Salvation Army10291 McGregor BoulevardFt. Myers, FL 33919E: [email protected]

Captain Diana MacDonaldActing Secretary for PersonnelThe Salvation ArmyPO Box 242Lahore 54000Pakistan

Jaime Manirakiza, MSWSocial Service Program CoordinatorThe Salvation Army4050 Conshohocken AvenuePhiladelphia, PA 19131E: jamie.manirakiza@use. salvationarmy.org

Commissioner Gerrit MarseilleInternational Secretary for Programme ResourcesThe Salvation Army International Headquarters101 Queen Victoria StreetLondon, UK EC4P 4EP


Presenters

Commissioner Eva MarseilleMission Resources Secretary & Zonal Secretary for Women’s Ministries, SPEAThe Salvation Army International Headquarters101 Queen Victoria StreetLondon, UK EC4P 4EP

Allison McDonald, BAExecutive DirectorThe Salvation Army1020 Islington AvenueEtobicoke, ONT M8Z 6A4E: allison_mcdonald@can. salvationarmy.org

Erin Meyer, BS, MPPAnti-Human Trafficking Program ManagerThe Salvation Army114 East Central ParkwayCincinnati, OH 45202E: [email protected]

Captain Andy MillerCorps OfficerThe Salvation Army3455 Sugarloaf ParkwayLawrenceville, GA 30044

Monica Montoya, MAManager, Partner Relations National Disaster PartnershipsAmerican Red Cross National Headquarters2025 E. Street, NW (#NE2-044C)Washington, DC 20006E: [email protected]

Bob MyersDivisional Emergency Disaster Services DirectorThe Salvation Army701 N. Broad StreetPhiladelphia, PA 19123E: [email protected]

Lt. Colonel James NautaProject Specialist Consultant 1414 6th StreetBelding, MI 48809

Major Carol Nickell, BADirector of Special ServicesThe Salvation Army2649 Kirby Whitten RoadMemphis, TN 38105E: [email protected]

Major Erik NickellAdministratorThe Salvation Army2649 Kirby Whitten RoadMemphis, TN 38105E: [email protected]

Dr. David NkuHead of Medical ServicesThe Salvation ArmyArmée du Salut 8636Kinshasa 1Democratic Republic of Congo

Mike Orfitelli, MMDisaster Services Coordinator/Training CoordinatorThe Salvation Army 440 West Nyack RoadWest Nyack, NY 10994E: [email protected]

Marcy Orosco, MSWProgram DirectorThe Salvation Army407 Ninth StreetSan Francisco, CA 94103E: [email protected]

Major Dean PallantUnder Secretary for Programme Resources, International Health Services CoordinatorThe Salvation Army International Headquarters101 Queen Victoria StreetLondon, UK EC4P 4EP

Major (Dr.) Eirwen PallantInternational Health Services CoordinatorThe Salvation Army International Headquarters101 Queen Victoria StreetLondon, UK EC4P 4EP

Jason Pope, MA, MPPTechnical Advisor for EmpowermentThe Salvation Army World Services Office615 Slaters LaneAlexandria, VA 22314E: [email protected]

Jay Pritchard, BANHQ Public Relations ConsultantBrand Public Affairs/Richards Partners6963 Bob O Link DriveDallas, TX 75214E: [email protected]

Major Jacqulyn RecklineAssociate Area CommanderThe Salvation Army2626 Pennsylvania AvenueWashington, DC 20037E: jacqulyn_reckline@uss. salvationarmy.org

Major Lewis RecklineArea CommanderThe Salvation Army2626 Pennsylvania AvenueWashington, DC 20037E: [email protected]

Captain Jonathan Rich, BSArea CommanderThe Salvation Army696 Jackson AvenueMemphis, TN 38105E: [email protected]

Major Campbell RobertsNational Director of Social PolicyThe Salvation ArmyPO Box 6015, Wellington 6141New Zealand

Jackie Robertson, MSW, ACSWPathway of Hope Regional CoordinatorThe Salvation Army 16130 Northland DriveSouthfield, MI 48075E: [email protected]

Mike Rood, LCSWDirector of Social ServicesThe Salvation Army70 Liberty Pole WayRochester, NY 14604E: [email protected]

Dr. Russell RookChief Executive Chapel StreetThe Salvation Army United Kingdom with the Republic of Ireland Territory

Damon Schroeder, BAExecutive Director Immigration Coalition322 E. Grand Lake BoulevardWest Chicago, IL 60185E: [email protected]

Colonel Geanette Seymour, BSW, MLLRDirector International Social Justice Commission (ISJC)221 E. 52nd StreetNew York, NY 10022E: [email protected]

Chris Shay, MA, BSWorld Missions Bureau DirectorThe Salvation Army 10 W. Algonquin RoadDes Plaines, IL 60016E: [email protected]

Major Isaac Siundu, BADistrict OfficerThe Salvation Army P.O. Box 660Kakamega 50100Kenya

Dee SmithTerritorial Trainer/VolunteerThe Salvation ArmyP.O. Box 412577Kansas City, MO 64141E: [email protected]

Lt. Colonel Dorothy Smith, MPC, MSWOfficer Resource and Development SecretaryThe Salvation Army10 W. Algonquin RoadDes Plaines, IL 60016E: [email protected]

Kevin Smith, CEMEmergency Disaster Services DirectorThe Salvation Army5631 Van Dyke RoadTampa, FL 33558E: [email protected]

Dr. Michael Smith, LCSWDivisional Social Services ConsultantThe Salvation Army8495 SE Monterey AvenueHappy Valley, OR 97086E: [email protected]

Susan Spreiter, MSWTerritorial Program Consultant/Evaluation CoordinatorThe Salvation Army10 W. Algonquin RoadDes Plaines, IL 60016E: [email protected]

Trisha Smouse, MSW, LISW, CDCAAnti-Human Trafficking Program CoordinatorThe Salvation Army966 East Main StreetColumbus, OH 43205E: [email protected]


Maribeth Swanson, LCSWTerritorial Social Services SecretaryThe Salvation Army 10 W. Algonquin RoadDes Plaines, IL 60016E: maribeth_swanson@usc. salvationarmy.org

Nancy Szudzik, BSWShelter DirectorThe Salvation Army1730 North 7th StreetMilwaukee, WI 53205E: [email protected]

Major Abe Tamayo, MBA, MA, Mgt.Corps Officer.The Salvation Army400 S. Burlington Avenue.Hastings, NE 68901E: [email protected]

Amy Thompson, LLBSWCase Management ConsultantThe Salvation Army1215 E. Fulton StreetGrand Rapids, MI 49503E: [email protected]

Envoy Joseph Lalrintluanga VaikhumaDirector for Business AdministrationThe Salvation ArmyHigh Ground Road, Maharajanagar POTirunelveli – 627 011 Tamil Nadu, India

Lt. Colonel (Dr.) Susan van Duinen, M.Div., D.Min.Divisional CommanderThe Salvation Army1645 Warden AvenueToronto, Ontario M1R 5B3E: susan_van_duinen@can. salvationarmy.org

Major Kevin Van Zee, BS Major Christie Van Zee, MACorps OfficerThe Salvation Army24140 Mound RoadWarren, MI 48091E: [email protected]: [email protected]

Lt. Colonel Marieke VenterCommand President of Women’s MinistriesThe Salvation ArmyGPO Box 985Dhaka 1000 Bangladesh

Isaac WatsonMission Projects CoordinatorThe Salvation Army5631 Van Dyke RoadLutz, FL 33558E: [email protected]

Major Bobby WestmorelandDivisional Youth SecretaryThe Salvation Army501 Archdale DriveCharlotte, NC 28217

Mary Wilkins, MSWAssistant Divisional Social Services Director The Salvation Army1215 E. Fulton StreetGrand Rapids, MI 49503E: [email protected]

Dr. Gloria Woodland, D.Min.Territorial Social Services Consultant, Spiritual & Religious CareThe Salvation Army 7311 – 194 A StreetSurrey, BC V4N 6K1E: [email protected]

Leslye Wooley, JD, MSWDirector of Program ServicesThe Salvation Army2626 Pennsylvania Avenue, NWWashington, DC 20037E: [email protected]

Professor Graeme YoungProfessorFlinders UniversityGPO Box 2100Adelaide, 5001South Australia

Amber Young, LMSWSocial Services DirectorThe Salvation Army4308 W. State StreetBoise, ID 83703E: [email protected]

Betty Zylstra, MA, BADirector of Social ServicesThe Salvation Army1215 E. Fulton StreetGrand Rapids, MI 49503E: [email protected]

Presenters


Thank You

The Salvation Army

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After

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Salvation Army Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is

motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

social services and disaster management … salvation army national social services and disaster...

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