social models in the agile company
TRANSCRIPT
How to improve the communication flowChange the collaboration patternsHelp alter the team habits
The organisation as you have never seen it before
Work on the visibility patterns
Erich BühlerAgile Transformation Coach
Today: Successful Social Designs for Agile & digitalI.T. Companies
V1.0
Organization
What is the Social Model?●How people communicate inside the company●How things are made visible●Behavioural patterns (i.e. how we act under pressure, what is right or wrong)
Sense of Urgency●End of a cycle●“bad” economic news/pressure●Continuous delivery●Fixed date, etc.
How do you measure it?●Enterprise Social Density●Enterprise Social Visibility●Entrprise Blocking Collaboration●Etc.
What impacts the SM?●Cultural beliefs●Accepted way of work (i.e. Methodologies)●Number of people, Scaling●Fluctuation between economic costs& benefits
The organization as you have never seen it before
What is the company’s mindset?●Very high level foundation of abstract ideas & beliefs●Learnt, inherited or evolutive
What impacts the MS?●Scaling●Merges●Strategic partners●Etc.
How do you measure it?●Alignment with Lean, Agile principles or any other mindset.
The organization as you have never seen it before
What is the formal organisation?●Structures●Control artifacts●Shapes information to give senseto the company
What impacts the FO?●Market pressure●Economic factors●Etc.
How do you measure it?●Company’s compliance reports●Alignment standard reports●Etc. The organization as you have never seen it before
What is the value creation layer?●Where the value creation resides●Structures that create value●Are customer/resultsoriented
How do you measure it?●Compliance with the chosen framework●Compliance with desired practices, etc
What impacts the vcl?●Framework compliance●How queues & batchesare treated●How you see value●Scaling
4 layer organizational structure map(c) Erich Buhler 2015
The organization as you have never seen it before
What adaptive organisations doIrradiate information quickly
●High bandwidth●With lower information deformation●Uses variability in favour
Reduce queues/batches●Accelerate innovation●Reduce transaction and transportation cost●Scale without pain
●Constant flow of learning●Reduce complexity & structures●Easier to Scale●Lower cost per transaction●Truncate wrong paths●Increase adaptation
Improve the communication flow
Enterprise Social Densityflow of relevant, honest, informaland effective information/knowledgebetween people in an organisation andenvironment where they feel safe.
Improve the communication flow
Benefits
Improve the communication flow
c
Improve the communication flow
●Optimising bandwith using entropy information theory
A lot of information in thesystem but low probability 1/62 options (less
uncertainty)–highest chance (high probability), less uncertainty, less information in the systemImprove the communication flow
Find the maximum ESDwithout congestion Use the Expected Monetary
Value (EMV)
Improve the communication flow
We will be moving offices to a new cool placeStay in the current offices & allow people to work from homeStay where we are, some minor changes
Cost ProbabilityReturn of Investment
60.000
150.000
10.000
1.000.000
300.000
200.000
50%
90%
100%
(1.000.000 x 0.5) = 500.000 – 150.000 = 350.000 (EMV)(300.000 x 0.9) = 270.000 – 60.000 = 210.000 (EMV)(200.000 x 1) = 200.000 – 10.000 = 190.000 (EMV) Improve the communication flow
What to communicate?
We rather communicate this two
Change the collaboration patterns
Collaborating with another person usinga high level of multitaskingCooperating with departments whichdo not communicate with each other ordo so by exchanging documents
Cooperating intensely to create reportsthat provide no value to the customer(vanity reports)
Performing collaborative tasks when youare at over 90% of your personal capacity
Actively collaborating to increasebureaucracy or local optimizations
Change the collaboration patterns
Enterprise Blocking Collaboration
Change the collaboration patterns
Modify the team habitsImprove information flow
●Pair is the new unit●T-shape absorbs variability●Reduce queues & transaction cost in the medium term●Minimise blockades
What impacts the pairing?●Structure to incentive●Not the right people●Hiring process●Cognitive Dissonance
24/7 pairing for responsible knowledge
Help alter the team habits
Cognitive dissonance: mental stress/discomfort experiencedby an individual who holds two or more contradictorybeliefs, ideas, or values at the same time, performs anaction that is contradictory with some of them, or isconfronted by new information that conflicts withexisting beliefs, ideas, or values
Cost vs. benefitDevs Devs/ POs
4 months 8+ months
Devs UI UX
1+ year
Devs Devs + other rolesValue (pairing)
EffortWaste
Value (no pairing)
Help alter the team habits
Use cost of delay
Work on the visibility patterns
Work on the visibility patterns
“Visibility is not about placing physical boardsbut giving a lasting and broad organisational visibility”
What is the Enterprise Social Visibility?
● Public information radiators● Social interactions● Viewing actions and movements forrecognition and prediction
● Recognition of facial expressions
Work on the visibility patterns
How to improve the communication flowChange the collaboration patternsHelp alter the team habits
The organisation as you have never seen it before
Work on the visibility patterns
Erich BühlerAgile Transformation Coach
+34. [email protected]
This is what you learnt today:
Download the e-book about social modelsagilib.org/2015/11/05/free-booklet-about-successful-social-designs-for-agile-and-digital-it-organisations/