social media recipes for your online kitchen

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From Pancakes to Peanut Brittle Katie Laird [email protected] www.schipul.com/happykatie Online Recipes for Success Friday, April 16, 2010

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Page 1: Social Media recipes for your online kitchen

From Pancakes to Peanut Brittle

Katie [email protected] www.schipul.com/happykatie

Online Recipes for Success

Friday, April 16, 2010

Page 2: Social Media recipes for your online kitchen

Web marketing is not an exact Science

(like cooking)^Friday, April 16, 2010

Page 3: Social Media recipes for your online kitchen

‘Cookery is not Chemistry. It is an art. It requires instinct and taste rather than exact measurements.’

Marcel Boulestin

Friday, April 16, 2010

Page 4: Social Media recipes for your online kitchen

Our Menu

✓ 4 delicious Online Recipes

✓ Stories to inspire your kitchen

✓ A doggie bag full of good ideas

Friday, April 16, 2010

Page 5: Social Media recipes for your online kitchen

PancakesInternet

Friday, April 16, 2010

Page 6: Social Media recipes for your online kitchen

✓ LISTEN!

✓ Established voice and response platform

✓ The magic words (‘I’m sorry’ or ‘Thank you’)

✓ Discover unexpected opportunity

Pancake ingredientsVent offline, make lemonade online

Friday, April 16, 2010

Page 7: Social Media recipes for your online kitchen

So about that listening...

www.google.com/alerts Email updates for your company

name and keywords

http://alerts.yahoo.com Yahoo! alerts you of any occurrences

of defined terms and names

www.technorati.com Email updates for your company

name and keywords

http://search.twitter.com Search Twitter for what’s being

said about you

Friday, April 16, 2010

Page 8: Social Media recipes for your online kitchen

A little chair called Bumbowww.flickr.com/groups/bumbofun/

www.youtube.com/watch?v=7DkWjqilINQFriday, April 16, 2010

Page 9: Social Media recipes for your online kitchen

Friday, April 16, 2010

Page 10: Social Media recipes for your online kitchen

Stone SoupDigital

Friday, April 16, 2010

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Stone Soup ingredients

✓ Strong relationships

✓ Trust

✓ Established online presence

✓ A library card (or Amazon account)

Friday, April 16, 2010

Page 12: Social Media recipes for your online kitchen

Stir your audience into your Story

www.intensedebate.com

www.polldaddy.com

www.polleverywhere.com

www.chipin.com

Friday, April 16, 2010

Page 13: Social Media recipes for your online kitchen

Naked no more with Threadless

http://twitter.threadless.com Vote on Tweets about Threadless

tees!

www.threadcakes.com Bake cakes with Threadless shirt

designs, vote and WIN!!!www.vimeo.com/threadless Weekly Community video update

and announcements

www.threadless.com/quote2win Comment contests through Facebook

video giveaways

Friday, April 16, 2010

Page 14: Social Media recipes for your online kitchen

CupcakesCommunity

Friday, April 16, 2010

Page 15: Social Media recipes for your online kitchen

Take care of your people.

Marketing success

Community love

Friday, April 16, 2010

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Cupcake ingredients

✓ A company that cares

✓ Pro-active responders

✓ Creative playfulness

✓ Hero making missions

Friday, April 16, 2010

Page 17: Social Media recipes for your online kitchen

Who is your Audience?

???????????? ????????????

????????????

Friday, April 16, 2010

Page 19: Social Media recipes for your online kitchen

Personal Brands add up

23 employees13,982 followers

19 personal sites4,782 page views

25 on Facebook650 visits

Friday, April 16, 2010

Page 20: Social Media recipes for your online kitchen

Meet LUSH Cosmetics

Friday, April 16, 2010

Page 21: Social Media recipes for your online kitchen

Peanut BrittleStrategic

Friday, April 16, 2010

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Peanut brittle ingredients

✓ NUTS (of all kinds)

✓ Sweet tooth for the good stuff

✓ Open (strategic) mind for all the rest

Friday, April 16, 2010

Page 23: Social Media recipes for your online kitchen

Different kinds of nuts

✓ Raving Fans:

✓ Clients

✓ Extended ‘Family’

✓ Employees

✓ Non-Believers:

✓ Competitors

✓ Jerks

✓ Former tenants / employees

Friday, April 16, 2010

Page 24: Social Media recipes for your online kitchen

So my point is...

1. Message 4. Plot

2. Conflict 3. Characters

They are ALL part of your Story

Friday, April 16, 2010

Page 25: Social Media recipes for your online kitchen

Track your Comments

www.backtype.com Follow and promote

comments about YOU

www.intensedebate.com Forum-like comment threads and user

profiles to follow!

www.scoutlabs.com Reputation management - with collaborative elements

www.convotrack.com Sidebar to aggregate comments

on content from all over

Friday, April 16, 2010

Page 26: Social Media recipes for your online kitchen

Track your Tweets

http://search.twitter.com Old school Twitter search

and monitoring

www.twitalyzer.com What are your RT-ers influence and

footprints like?

http://bit.ly Shorten your URLs and revel in the

handy built-in statistics!

Friday, April 16, 2010

Page 27: Social Media recipes for your online kitchen

Find your happy placeFind your Happy Place.

Friday, April 16, 2010

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✓ Persona development

✓ Set up your tools

✓ Response strategy

✓ Identify your Heroes + Raving Fans

✓ 2 ways you can play with your audience?

Doggie bag

Friday, April 16, 2010

Page 29: Social Media recipes for your online kitchen

A review of our Menu

✓ Online marketing is an experimental blend

✓ Connect the offline and online world

✓ Stir in the good with the bad, it’s all gravy

Friday, April 16, 2010

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Cooking is like Love. It should be entered into with

abandon or not at all.Harriet Van Home

Friday, April 16, 2010

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Thanks for cooking with me!

Katie LairdSchipul - The Web Marketing Companywww.schipul.com // www.tendenci.com (281) 497.6567, ext 519

Katie details:Personal brand: www.schipul.com/happykatie Blog: www.happykatie.com Twitter: www.twitter.com/happykatie Flickr: www.flickr.com/happykatie

Find these slides on Slideshare: www.slideshare.net/happykatie

http://www.flickr.com/photos/66125582@N00/457743309/

Friday, April 16, 2010

Page 32: Social Media recipes for your online kitchen

Thanks to our amazing photographers!

• Slide 1:• Heart Book: www.flickr.com/photos/mizzel/3661566009/• Four Bowls: www.flickr.com/photos/10229241@N04/2210869771/• Fire Chef: www.flickr.com/photos/liberato/2275622210/

• Slide 2:• Chemistry Lab Wall: http://www.flickr.com/photos/odreiuqzide/3817113176/

• Slide 3:• Cooking Table: http://www.flickr.com/photos/h_is_for_home/3588626853/sizes/l• Knife and Fork: http://www.flickr.com/photos/79649916@N00/2140222017/• Blue Pizza Oven: http://www.flickr.com/photos/smcgee/2223976433/in/set-72157617018994796/• Woman with Soup: http://www.flickr.com/photos/79649916@N00/2140222017/• Panda Pan:  http://www.flickr.com/photos/49503124519@N01/2224102244/• Shopping List: http://www.flickr.com/photos/h_is_for_home/2575745569

• Slide 4:• Woman Eating Repeat: Page not found• Girl with Candy Apple: http://www.flickr.com/photos/31686852@N00/491924792/• Boy with Watermelon: http://www.flickr.com/photos/50635359@N00/121984304/

• Slide 5:• Waiter Drinking Real Wine: http://www.flickr.com/photos/pedrosimoes7/169983321/sizes/l/

• Slide 6:• Veselka Pancakes: http://www.flickr.com/photos/51035735481@N01/44199003/• Maple Pancakes: http://www.flickr.com/photos/66576488@N00/3785678542/

• Slide 7:• Mixing Bowl: http://www.flickr.com/photos/10229241@N04/3755834806/• Ricotta Pancakes: http://www.flickr.com/photos/87955432@N00/282085602/• Robots Pancakes: http://www.flickr.com/photos/71447254@N00/3307512768/

Friday, April 16, 2010

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Thanks to our amazing photographers!• Slide 10:

• Lit Mac: www.flickr.com/photos/86451170@N00/468460396/• Pen and Paper: www.flickr.com/photos/97351704@N00/325752626/• Pink Spiral: www.flickr.com/photos/40645538@N00/398992111/• Orange Telephone: www.flickr.com/photos/13522901@N00/64027565/

• Slide 12:• Toddlers in Chairs: www.flickr.com/photos/ianturk/2154922331

• Slide 13:• Variety Sliced Fruit in Juice: www.flickr.com/photos/50502690@N00/2664957782/• Grapefruit in Juice: www.flickr.com/photos/51035555243@N01/2927355093/• Sliced Lemon: www.flickr.com/photos/40645538@N00/3405897312/

• Slide 14:• Soup and Sandwich: http://www.flickr.com/photos/29596200@N00/226319598/• Beer and Soup: http://www.flickr.com/photos/51035614490@N01/688744356/• Chilled Borscht: http://www.flickr.com/photos/43091542@N00/2830422052/

• Slide 15:• Onion Soup: http://www.flickr.com/photos/84117831@N00/56448145/• Kale: http://www.flickr.com/photos/10229241@N04/3026045835/

• Slide 19:• Carrot Cupcakes: http://www.flickr.com/photos/48600074651@N01/501789057/• Lemon Cupcakes: www.flickr.com/photos/santos/127892227/in/set-1078546/• Cupcake Girl: www.flickr.com/photos/66081320@N00/3630603284/

• Slide 21:• Heart Cupcakes: http://www.flickr.com/photos/13041737@N08/2207710404/• Hello Kitty Cupcake: http://www.flickr.com/photos/48600074651@N01/5051865/• Strawberry Cupcake: http://www.flickr.com/photos/48600074651@N01/4338481/

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Thanks to our amazing photographers!• Slide 27:

• Black Bean Chili: http://www.flickr.com/photos/43905767@N00/3261743489/• Chili with Hot Sauce: http://www.flickr.com/photos/29831438@N00/34243279/• Veggie Chili: http://www.flickr.com/photos/28328627@N03/3395174338/

• Slide 28:• Tomato: http://www.flickr.com/photos/67499195@N00/2909778692/• Peppers: http://www.flickr.com/photos/97551727@N00/1972975591/• Hello Kitty Doll: http://www.flickr.com/photos/62274271@N00/2391556686/

• Slide 32:• Thank you M&Ms: http://www.flickr.com/photos/37183619@N00/1574355240

• Slide 34:• Chocolate Cake: http://www.flickr.com/photos/galant/3295376624• Peanuts with Spatula: http://www.flickr.com/photos/foodchronicles/2120263951• Peanuts Close Up: http://www.flickr.com/photos/mezuni/3127150903/

• Slide 35:• Cereal Bar: http://www.flickr.com/photos/43091542@N00/2185558804/• Squirrel: http://www.flickr.com/photos/84136479@N00/974094092/• Spices: http://www.flickr.com/photos/10934572@N00/3300238326/

• Slide 36:• Guy in Crowd: http://www.flickr.com/photos/rogerss1/3296910183/• Large Crowd: http://www.flickr.com/photos/leecullivan/519240547/

• Slide 40:• Star Cookies with Sprinkles:www.flickr.com/photos/safetyparachute/304323700/• Cake with Icing: http://www.flickr.com/photos/53529921@N00/3193412107/• Happy Star Cookie: http://www.flickr.com/photos/41754875@N00/1996389857/

• Slide 41:• Smile Cookie: http://www.flickr.com/photos/infatuated/2363688502/sizes/l/

Friday, April 16, 2010