social media club seattle education series
DESCRIPTION
This presentation on Location Based Social Mobile applications and Small Businesses was presented by @jkimlosangeles at Social Media Club SeattleTRANSCRIPT
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Pelago, Inc. Confidential
SMC Education SeriesFeb 10
Location Based Social Mobile Applications
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Pelago, Inc. Confidential 2
What happens
next?
Other trends? Paper?
What happens to
spend?
Something to think about….
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Pelago, Inc. Confidential
Social media is shaping buying decisions in the real world…
1. Physical world commerce is massive• 90-95% of commerce occurs in physical
world locations. Difficult to find digital channel for everyday life – buying gasoline, dinner with friends, date night at the movies.
2. Consumers are open to influence • Consumers want to be influenced. They ask
questions .
3. Consumers are always connected to social networks• 60%+ of U.S. mobile web traffic goes to
social networks.
4. They rely on online tools and social media to make purchase decisions (even at the retail store)• 70%+ of Americans leverage before making
purchases (24% even research shampoo!). • 49%+ of “connected customers” made a
purchase based on recommendations from a social networking site.
• 51% of shoppers used mobile device during ‘09 Christmas.
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Pelago, Inc. Confidential
Who doesn’t own an iPod?
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Pelago, Inc. Confidential
Think about this: iPhone Dwarfs iPod
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Pelago, Inc. Confidential
Think about this: mobile to dwarf searches
8B US searches in August
7B iPhone PVs Per Month
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Pelago, Inc. Confidential
Primer: Location vs. Place
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Pelago, Inc. Confidential
Precision matters
Primary values:
1. What am I learning about myself?
2. What does it mean to others?
3. How can this data make my everyday life more fun or make information to me more relevant?
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Pelago, Inc. Confidential
So what’s the deal with checking in?
What can I learn about myself?
What does it mean to others?
How can this data make my everyday life
more fun or make information to me more
relevant?
Did you know people go to
Ipanema Grill for lunch after going
to Seattle Art Museum
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Pelago, Inc. Confidential10
So why should local businesses care?
1. People are voting with their feet
2. They are creating media
3. This is the opportunity to drive:
• Activation • Virality • Compulsion
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Pelago, Inc. Confidential
What should they do about it?
Experiment!!!
• Activation: How do I get consumers to check-in?
• Virality: How do I get consumers to share something about my place?
• Compulsion: How do I keep customers coming back?
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Activation and Virality in Action:
Whoa! We love you too!