social media and customer communications canada social media and real-time... · jennifer brien...
TRANSCRIPT
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Social Media and
Customer Communications
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Christine Terin
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York Region
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Lake Simcoe
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Social Media
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Goal 1:Make deeper connections in the
community and with YRT/Viva customers
Goal 2:Improve rider experience through
enhanced customer service
Goal 3:Position YRT/Viva as a thought leader to
the community and industry as a whole
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YouTube
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Monitoring
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The App
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How are we doing?
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Moving Forward
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Thank you