Copyright© 2016 iTalent Corporation

27 Devine Street, Suite 20 San Jose, CA 95110 www.italentcorp.com408.496.6200

Social Knowledge Management: iTalent Deploys Global Enterprise Collaboration

Summary

CapabilityThe solution was deployed that enabled collaboration with embedded knowledge management capabilities for engineering teams to interact seamlessly within their existing workflows. Knowledge assets were captured, iterated and (re)used by internal uses as well as being published to customers.

Challenge

SummarySocial Knowledge Management: iTalent deploys and supports global enterprise collaboration and knowledge management solution to drive interaction and capture knowledge across Global Support Center supporting Customers.

Case StudyApril 2016

Engineering support teams were solving same issues over and over again with limited ability to effectively collaborate across teams and retain corporate memory related to those interactions.

Copyright© 2016 iTalent Corporation

Deliverables

The Results - One Happy Client

“We engage iTalent and within one quarter they delivered morethan the previous vendor did in the whole year, and we saved money. iTalent's experience in the area of Shared Services was evident, they brought a unique methodology that delivered results..”

Senior Manager, Leading Networking Company

• Assume operational responsibilities across platform and associated tools and applications.

• Provide all program and project management services.

• Provide all development and engineering services for platform and associated capabilities.

• Provide technical operations support including Tier 2 and 3 support.

• Manage overall release management process and project portfolio.

• Readiness, communications and training support.

• Solution lifecycle management including adoption and success metrics.

Strong adoption of award winning (Forrester Groundswell) Social Knowledge Management platform across enterprise and with partners; with ongoing platform demand from diverse groups.

ABOUT ITALENT

Copyright© 2016 iTalent Corporation

27 Devine Street, Suite 20 San Jose, CA 95110 www.italentcorp.com408.496.6200

hguorht semoctuo ssenisub lanoitpecxe eveihca ot stneilc gnilbane mrif ygolonhcet labolg ,evitavonni na si tnelaTidigital transformation, partnership, collaboration and communication, headquartered in San Jose, CA.

iTalent helps companies such as Cisco, Veritas, and Sephora do what they do better through a wide variety of offerings such as:

All of these solutions combined with the diverse, agile, and an effective team, makes iTalent the best fit for enterprise businesses looking to streamline and improve business operations.

ITALENT CORPORATION YOUR PREFERRED DIGITAL CONSULTING SERVICES PARTNER

• Change Management• Cloud and Software Development• Mobile Application Development

• Digitizing Operations• Increasing Collaboration• Business Intelligence and Analytics• Optimizing System Processes

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EXECUTIVE TEAM

Renee La LondeCEO and Founder

Fred WaltersGeneral Partner

Caleb HernandezCFO

Brion LauVP of Marketing

Raju KothaCTO

Jennifer CashmanEVP Business Development