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1 Social and Emotional Wellbeing service experiences of Aboriginal young people in New South Wales, Australia: listening to voices, respecting experiences, improving outcomes. Jasper Jerome Garay A thesis submitted in fulfillment of the requirements for the degree of Master of Philosophy Sydney School of Public Health Faculty of Medicine and Health The University of Sydney 26/11/2020

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Social and Emotional Wellbeing service experiences of Aboriginal young people in New South Wales,

Australia: listening to voices, respecting experiences, improving outcomes.

Jasper Jerome Garay

A thesis submitted in fulfillment of the requirements for the degree of Master of Philosophy

Sydney School of Public Health Faculty of Medicine and Health

The University of Sydney

26/11/2020

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Statement of originality

This is to certify that to the best of my knowledge, the content of this thesis is my own work.

This thesis has not been submitted for any degree or other purposes.

I certify that the intellectual content of this thesis is the product of my own work and that all

the assistance received in preparing this thesis and sources have been acknowledged.

Signature:

[removed on this copy]

Name: Jasper Jerome Garay

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Abstract

Many Aboriginal and Torres Strait Islander young people in New South Wales have lived

experiences of mental health/social and emotional wellbeing services and systems. These

lived experiences and knowledges are of great value to services and systems that are

seeking to improve mental health/social and emotional wellbeing health outcomes through

systemic reform. The lived experiences of Aboriginal and Torres Strait Islander young people

are crucial to developing an authentic understanding of why some services and systems

work and why some services and systems do not work; they also offer a consumer

perspective on how mental health/social and emotional wellbeing services and systems

could be improved.

While there is a growing body of research providing evidence suggesting that young

Aboriginal and Torres Strait Islander peoples experience very high burdens of mental

health/social and emotional wellbeing challenges, there is minimal research on mental

health/social and emotional wellbeing help-seeking, service experiences or on what works

(and why or why not). This research fills part of that knowledge gap.

This research forms part of a larger body of work being undertaken by the Study of

Environment on Aboriginal Resilience and Child Health (SEARCH) team in partnership with

several Aboriginal Community Controlled Health Services (ACCHS) in New South Wales,

Australia. It aims to privilege the voices, experiences, and perspectives of Aboriginal and

Torres Strait Islander young people who use mental health/social and emotional wellbeing

services and systems in New South Wales. Through this data the research aims to establish a

consumer perspective on how current mental health/social and emotional wellbeing

services and systems can build upon current strengths and successes. It also aims to preview

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suggestions for change by positioning the voices of Aboriginal and Torres Strait Islander

young people as experts on their own needs.

Aboriginal young people involved in this study did have suggestions for reforms to

Social and Emotional Wellbeing services that would improve outcomes across five key

themes: access, cultural appropriateness, early intervention, service integration, and

effectiveness. Overall, enhanced accessibility to holistic Social and Emotional Wellbeing

services that genuinely support clients in their wellbeing journeys was identified as

needed. Earlier intervention services were identified as important and requiring further

embedment in communities, with services that do exist suggested to better utilise

culturally informed and person-centered approaches to care.

This thesis presents a synthesis of related literature, mental health/social and emotional

wellbeing data and policies and uses qualitative health research methods to position the

voices, experiences, and perspectives of current Aboriginal and Torres Strait Islander young

people as experts in this research.

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Acknowledgements

To live on these lands and be nurtured by our waters is my biggest blessing. I’m proud to

have family from Darkinjung and Ngarigo countries in New South Wales. Born on

Cammeryagal lands and currently living on Gadigal lands, I have been fortunate enough to

visit many other Countries1 too. East coast sea water, southern snowy mountains, endless

bush, north western red desert dirt, freshwater rivers, sub-tropics. Awe is never ceded when

I’m with nature where we live. Respect must always be given first to this, as these surrounds

innately help to shape who I am, why I’m here, and allow us all to exist.

When you really appreciate our historical timelines, ‘generations’ seems inconsiderate when

attempting to acknowledge those who cared for where I now live before my time.

Acknowledgments secondly must always be to these many peoples. Elders, leaders, and

those who grew under the ways that remain our cultural strengths, I hope this work does

justice for how you’ve enabled us to live today. I acknowledge much work remains to be

done yet also acknowledge that we have come a long way because of your lives.

Thank you to all the Aboriginal young people who let me listen to your experiences. Not one

time did I journey home and not appreciate how brave it was to so openly share information

that could maybe help change others around you. Even when this thesis is done, I’ll keep

working hard to make sure that change does happen, I appreciate you being involved in the

beginning of my journey to help. All the information that follows encourages your voices to

keep being heard, so please keep talking, knowing that we are who cares next for what we

have.

1 Countries is used here to refer to the many Australian Aboriginal and Torres Strait Islander lands (Countries) I have visited.

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Aboriginal Medical Services, Aboriginal Health Workers, Aboriginal community members,

are the backbone of this research. Without these people, none of this would be achievable.

Thank you for your time and sharing your wisdom. These peoples know best, they know

what they need, and we need to continue working to best help achieve these changes.

SEARCH and the Sax Institute have allowed me to work alongside amazing people in an

organisation that does things for the right reason and in the right ways. Pete, Janice,

Mandy, Simone, Anna, Christian, Sumi, Deanna, I appreciate feeling part of it all from the

start. Thanks for all you’ve done for me, it’s a pleasure to say I work with you.

Joel, Kirsten and the Sydney School of Public Health have been major supports in achieving

completion of this thesis. Everything has always seemed worthwhile over the past two

years; I’m surrounded by such great and progressive people that, without doubt, influenced

me to be consistently better. Thanks particularly to my GDIHP team, for in this community

you are my day to day and biggest supports above all.

Ms Berger, thanks for telling me I can do more than tackle people for a living one day. Mr

Barris, thanks for telling me I could write well and should study more after our time spent

learning in legal studies. Mr Hayman and Mr Aldous, thanks for involving me in our teams

and helping me understand the importance of playing my role, it taught me success needs

work ethic.

Garay and Dickson families, I love you all. Who would have thought I’d be writing an

acknowledgment section to thank you, as the first ever male to graduate with a

postgraduate degree? But here I am. It’s humbling, and it feels good too. Younger ones, I

wish that you keep working hard, being kind, and feel like this at least once. Elders, I’m

grateful for being shown the importance of always maintaining these qualities, thank you.

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Valerie, thank you for listening. I’m looking forward to talking about everything and

anything but my thesis very soon. Many times, your interest in my work reignited my

passion during times it was missing. I’ll always love you for that.

Thank you for reading my thesis. Overall, I simply hope it helps contribute to making positive

changes for a better future.

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Contents Statement of originality .......................................................................................................................... 2

Abstract ................................................................................................................................................... 3

Acknowledgements ................................................................................................................................. 5

Chapter 1: Introduction ........................................................................................................................ 12

1.1 My research question ..................................................................................................................... 12

1.2 My Masters and Me: Why are you reading this? ............................................................................ 12

1.3 How this thesis is structured ........................................................................................................... 17

Chapter 2: Background and context ..................................................................................................... 20

2.1 Aboriginal and Torres Strait Islander peoples in Australia .............................................................. 20

2.1.1 Our current population ................................................................................................................ 21

2.2 Defining Social and Emotional Wellbeing (SEWB) in this research ................................................. 21

2.2.1 Social and emotional wellbeing transcends Western views of mental health ............................ 22

2.2.2 Social and emotional wellbeing involves an individual, their family and community ................. 22

2.2.3 Aboriginal and Torres Strait Islander cultural values as guiding principles of understanding social and emotional wellbeing ............................................................................................................. 23

2.3 Social and Emotional Wellbeing and mental health in Australia – what do we know? .................. 26

2.3.1 What do we know about Aboriginal and Torres Strait Islander Peoples’ and social and emotional wellbeing? ............................................................................................................................ 27

2.3.2 Our Aboriginal and Torres Strait Islander population is younger and is experiencing life stressors and psychological distress early ............................................................................................ 28

2.3.3 The social determinants of health and social and emotional wellbeing ...................................... 29

2.3.4 The impact of the diversity of contemporary Australia on the social and emotional wellbeing of young people ........................................................................................................................................ 30

2.3.5 Being young and Aboriginal and Torres Strait Islander in contemporary Australia can be complex ................................................................................................................................................. 31

2.4 Aboriginal and Torres Strait Islander young people- the deficit discourse ..................................... 32

2.4.1 Shifting the deficit discourse and engaging with strengths ......................................................... 33

Chapter 3: The Social and Emotional Wellbeing Policy context............................................................ 35

3.1 Introduction to this chapter ............................................................................................................ 35

3.2 Seminal policy work in Aboriginal and Torres Strait islander health and social and emotional wellbeing ............................................................................................................................................... 36

3.3 The First National Mental Health strategy 1992 – 2003 ................................................................. 37

3.4 The Second National Mental Health Plan 1998 – 2003 ................................................................... 40

3.5 The Third National Mental Health Plan 2003 – 2008 & The National Strategic Framework for Aboriginal and Torres Strait Islander People’s Mental Health and Social and Emotional Wellbeing 2004-2009 ............................................................................................................................................. 44

3.6 The Fourth National Mental Health Plan 2009 – 2014 ................................................................... 47

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3.7 The Fifth National Mental Health Plan 2017-2022 ......................................................................... 50

3.8 The National Strategic Framework for Aboriginal and Torres Strait Islander Peoples’ Mental Health and Social and Emotional Wellbeing 2017 – 2023 .................................................................... 53

3.9 Chapter summary............................................................................................................................ 54

Chapter 4: Methodology and Methods ................................................................................................ 56

4.1 Introduction .................................................................................................................................... 56

4.2 Research ‘with’ not ‘on’ Aboriginal and Torres Strait Islander peoples and communities ............. 56

4.3 The SEARCH Study ........................................................................................................................... 57

4.3.1 The contributions of this thesis to the broader SEARCH study .................................................... 58

4.4 Research design .............................................................................................................................. 60

4.4.1 Ethics approvals ........................................................................................................................... 60

4.4.2 Recruitment and participants ...................................................................................................... 61

4.4.3 Participant Welfare ...................................................................................................................... 62

4.4.4 Data collection ............................................................................................................................. 63

4.4.5 Analysis ........................................................................................................................................ 64

Chapter 5: Results ................................................................................................................................. 65

5.1 Introduction .................................................................................................................................... 65

5.2 : Theme 1- Knowing what SEWB services exist and early intervention ........................................... 65

5.2.1 ACCHSs primary providers of SEWB care ..................................................................................... 66

5.2.2 Challenges in knowing how to get SEWB support and services ................................................... 66

5.2.3 A need for more information about options for SEWB support .................................................. 68

5.2.4 A need for information to help understand what SEWB support is like ...................................... 68

5.2.5 Schools and education-based programs as key opportunities for early intervention ................. 69

5.2.6 Outreach services considered to be effective .............................................................................. 70

5.3 : Theme 2- Accessing SEWB services ............................................................................................... 71

5.3.1 Aboriginal Community Controlled Health Services (ACCHSs) ...................................................... 71

5.3.2 Approachability and flexibility of ACCHSs .................................................................................... 71

5.3.3 Outreach services from the ACCHSs ............................................................................................ 72

5.3.4 Shortfalls in using ACCHS SEWB services ..................................................................................... 72

5.3.5 Mainstream system SEWB services ............................................................................................. 73

5.3.6 An absence of alternative options for SEWB care ....................................................................... 74

5.3.7 Person-centered care is what we want ........................................................................................ 75

5.3.8 Holistic services are desired ......................................................................................................... 76

5.3.9 The Emergency Department (ED) needs to change, it’s a crisis driven system ........................... 77

5.3.10 Inadequate SEWB and mental health assessment in the emergency department ................... 78

5.3.11 Being taken seriously in the Emergency Department ................................................................ 79

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5.3.12 More SEWB and mental health supports are needed in the emergency department .............. 80

5.4 : Theme 3- Cultural Safety and SEWB services................................................................................. 81

5.4.1 Culturally relevant SEWB care...................................................................................................... 81

5.4.2 ACCHS = Culturally appropriate SEWB services ........................................................................... 82

5.4.3 Mainstream SEWB system & services – insufficient for Aboriginal needs, failing to cater for Aboriginal cultural safety ...................................................................................................................... 82

5.5 : Theme 4- Service Integration ......................................................................................................... 85

5.5.1 SEWB services and systems need to work together .................................................................... 85

5.5.2 ACCHS make efforts to enhance SEWB service integration for clients ........................................ 86

5.6 Chapter summary............................................................................................................................ 87

Chapter 6: Discussion and conclusion ................................................................................................... 88

6.1 Introduction .................................................................................................................................... 88

6.2 Building on the Mental Health and Social and Emotional Wellbeing Framework .......................... 89

6.3 Shifting the deficit discourse and engaging with strengths ............................................................ 92

6.4 : Opportunity 1 – Firmly ground Social and Emotional Wellbeing Services in culture .................... 93

6.4.1 Strategic action (i) Engage Culture, spirit and spirituality ............................................................ 94

6.4.2 Strategic action (ii) Engage ongoing connections to Country ...................................................... 96

6.4.3 Strategic action (iii) Engage family and community level support networks ............................... 97

6.4.4 Strategic action (iv) Keep building up Aboriginal Community Controlled Health Services .......... 98

6.4.5 Strategic action (v): More Aboriginal and Torres Strait Islander staff in SEWB services ............. 99

6.5 : Opportunity 2 - Take time, see us, listen to us- simple consumer-centered SEWB services ....... 100

6.5.1 Strategic action (i): Human to human interaction in SEWB service delivery ............................. 100

6.5.2 Strategic action (ii)- Use clear communication .......................................................................... 101

6.6 : Opportunity 3 - Services working together, are better services .................................................. 102

6.6.1 Strategic action (i) Services should share after care and follow ups ......................................... 102

6.6.2 Strategic action (ii) – Make better use of Aboriginal health workers or navigators .................. 103

6.6.3 Strategic action (iii) : SEWB services and schools need to work together ................................. 103

6.7 : Opportunity 4 - Stop young Aboriginal people from “falling through the cracks” ...................... 104

6.7.1 Strategic action (i) – screen early and do early intervention for SEWB needs ........................... 104

6.7.2 Strategic action (ii) Slow down the time taken for doing an assessment .................................. 104

6.7.3 Strategic action (iii) – Decrease barriers to accessing SEWB services ........................................ 105

6.7.4 Strategic action (iv) change SEWB processes in the EDs ............................................................ 106

6.8 Strengths of this research ............................................................................................................. 107

6.9 Limitations of this research and ideas for future research ........................................................... 107

6.10 Conclusion ................................................................................................................................... 108

Appendix 1: Sample yarning interview guide...................................................................................... 112

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Appendix 2: Examples of ongoing engagement, research progress updates and communication with SEARCH Study ACCHS .......................................................................................................................... 113

Appendix 3: ACCHS CE/ Directors final sign off and approval for this thesis submission ................... 114

References .......................................................................................................................................... 115

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Chapter 1: Introduction

1.1 My research question

Through this research I explored how a group of Aboriginal and Torres Strait Islander1 young

people2 experienced social and emotional wellbeing (SEWB)3 services in New South Wales

(NSW), Australia. SEWB services include any mental health and emergency department

services that have been accessed by Aboriginal young people in their respective Local

Health District to assist with achieving better individual SEWB. I wanted to use a research

methodology and methods that would support the participation of young people in

research, to authentically listen to their experiences with the SEWB system in NSW. I

wanted to research their lived experiences of SEWB services through research that

respectfully valued their voices.

My hope is that this research contributes to developing a better understanding of the SEWB

services accessed by this group of young Aboriginal and Torres Strait Islander peoples and

that a more in-depth understanding of their lived experiences contributes to making

changes to the SEWB system that lead to improvements in health and wellbeing outcomes

for Aboriginal and Torres Strait Islander young peoples in NSW.

1.2 My Masters and Me: Why are you reading this? I think the position of Aboriginal and Torres Strait Islander young people in Australia is an

interesting topic. Health and education, both pillars of my profession as an academic in

Indigenous Health Promotion, have always been components of Aboriginal and Torres Strait

1 Aboriginal and Torres Strait Islander peoples are the first peoples of Australia. They are the original custodians of Australia and have cared for Country for generations. 2 This research defines young peoples as 16 to 24 years of age 3 I use the term social and emotional wellbeing (SEWB), rather than mental health, throughout this thesis. A description of the term, and rationale for the use, is provided later in the thesis.

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Islander young people’s SEWB that for me, are difficult not to dwell on when compared to

others.

Often when I speak of my research and work in the School of Public Health to friends or

those just acquainted, fascination and surprise exist amongst the myriad of responses

received. Colleagues, whether at The University of Sydney or external, have always given

genuine interest and supportive willingness to assist my work in Aboriginal and Torres Strait

Islander health and education. Much good is being done in this space, and I feel this should

not be underestimated. Future generations of Aboriginal and Torres Strait Islander young

people will continue to be happier and healthier, and despite what the lay person may be

misled to believe, this is the truth. I have always wanted to find ways of contributing to this

ongoing process of progress. Hopefully when reading this thesis, you will be able to feel that

this has been my biggest effort to date.

Community is important for Aboriginal and Torres Strait Islander people. I’m lucky as a

younger Koori4 academic to have a collective and supportive network of friends, colleagues,

partners, students, and communities whose lives respect that Aboriginal and Torres Strait

Islander culture and ways of being, knowing, and doing come first in our nation’s many

Countries (Martin & Mirraboopa, 2003). Being the individual who has for the past two years

committed to fulfilling the institutional requirements of thesis completion, I do have some

reasons of personal committal to research involving Aboriginal and Torres Strait Islander

young people and SEWB worthy of mention.

4 Koori is a word often used when referring to an Aboriginal person from NSW.

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ACCHS are community driven, culturally safe, unique models of health and wellbeing service

provision. Attaching health and wellbeing to community connectedness, ACCHS do more

than function as a medical organisation. Rather, cultural leadership, role modelling,

Aboriginal and Torres Strait Islander governance, business, and partnerships for health,

along with many others, are central features of an ACCHS. All these qualities are invaluable

in embedding meaningful community health structures. It was a privilege to work alongside

the guidance and wisdom from all those involved in helping with my first research project. I

appreciate that this was just a small part of the day to day commitments that these health

workers and services make to improve community SEWB. Thank you for letting me be

involved with this work. The opportunity to work with these communities was one major

personal reason I felt this thesis should be written. I hope I have helped contribute to the

body of evidence that proves how ACCHS require greater recognition and support in our

state’s (NSW) health sector.

Aboriginal and Torres Strait Islander young people have voices that are not being listened

to. They have experienced growing up in a way distinctive to many other Australians. Having

opinions of our colonial society that intertwine modern complexities with subjective cultural

attachments to the true traditional histories of Australia is something we should see as

unique and valuable, not avoid.

Aboriginal and Torres Strait Islander young people do want to be heard. Heard about in

what ways the world they live in is being good to them, about how it is not, and about how

they would make changes for the better if it were possible. Maybe this thesis did not

achieve this level of qualitative depth, yet I do know that it is a start. If our world of research

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continues to neglect Aboriginal and Torres Strait Islander young people’s voices, failure to

make positive changes will persist, even when good is being achieved.

In Australia, not many have asked Aboriginal and Torres Strait Islander young people aged

16 to 24 about SEWB experiences of services. Very few have even engaged in qualitative

health research of any sort with Aboriginal and Torres Strait Islander young people. My view

is that SEWB is intrinsically and holistically connected to good outcomes in health and

education. This thesis became an opportunity whereby way of help, I could be someone

listening to voices and promoting change in accordance with what was heard and desired.

Engaging in research directed by two ACCHS respects proper ways of achieving outcomes

for community through research. SEARCH, as research partners, provided the framework for

which we could do so, and writing this thesis allowed Aboriginal and Torres Strait Islander

young people’s voices to have a platform to be heard.

More than ever, opportunities exist for Aboriginal and Torres Strait Islander young people to

be supported to do well. SEWB services for Aboriginal and Torres Strait Islander young

people is not an area that is successfully supportive. I hope that through action of

conducting this research and completing this thesis, our efforts can become an example that

respectfully represent how Aboriginal and Torres Strait Islander young people’s voices can

be delivered as evidence to a wider audience who unlike themselves, are currently in

positions to generate meaningful change for the better.

Experiences, opinions, and suggestions all shared during the evaluation of personal SEWB

service experiences provides extremely promising commitment from Aboriginal and Torres

Strait Islander young people to improving community level health through engagement with

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qualitative research. Our academic communities increasingly are exposed and involved in

Aboriginal and Torres Strait Islander health research and education. As a younger Koori man,

it was of major shock that so many gaps existed in research pertaining to SEWB and

Aboriginal and Torres Strait Islander young people. Health and education have always

dominated the Aboriginal and Torres Strait Islander discourse academically and socially. And

despite the devastating discrepancies across suicide mortality, juvenile incarceration, social

determinant measures, and social capital, SEWB has only recently become identified as a

priority for Aboriginal and Torres Strait Islander young people.

So why then, in 2020, at twenty-five years of age, am I discovering that Aboriginal and

Torres Strait Islander young people still remain on the fringe of SEWB research?

Having worked on this project for two years now, I appreciate how complex health research

can be. Whichever approach you take however, research on SEWB and Aboriginal and

Torres Strait Islander young people will uncover intersections with inequalities whose

differences to other young Australians are frankly unsettling. Unsettling perhaps the most, is

that I continue to become aware that very few researchers have inquired qualitatively about

these differences or invested in any form of endless research opportunities involving SEWB

and Aboriginal and Torres Strait Islander young people whatsoever.

You are reading this because as a Koori man with a position in a Western institution, that

comes with a platform in academia that can generate changes in a Western society, I felt I

could not sit back and persistently be upset with our Aboriginal and Torres Strait Islander

young peoples’ SEWB status.

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This thesis was undertaken to overall act as a vehicle to transport Aboriginal and Torres

Strait Islander young people’s voices to those that can help with what they need changed

for the better. If you are reading this, I simply hope that you too will find a way to make

your own contribution to change in this area, as without positive SEWB growing up

Aboriginal and Torres Strait Islander, our future generations will encounter the same fate as

those before them.

1.3 How this thesis is structured

An important thread that is woven throughout this thesis, and holds the main argument

together, is the importance of listening and engaging with the voices of young Aboriginal

and Torres Strait Islander peoples, as users of the SEWB system and experts in their own

lived experiences. I argue that SEWB systems and services could be vastly improved by

valuing those lived experiences and voices; they do not only highlight what is working (and

why) but also contribute practical strategies that have transformative potential for SEWB

policy, services and systems. My thesis structure provides important context, builds theory,

outlines methodology and methods, and provides an analysis of how young Aboriginal and

Torres Strait Islander peoples experience SEWB services in several locations across New

South Wales. Additionally, it synthesises and presents strategic suggestions for innovative

change to SEWB services for young Aboriginal and Torres Strait Islander peoples.

In Chapter one I present my research question and position myself within the research as a

young Koori person and a young Koori researcher. I describe some cultural context and

establish my commitment to ensuring my research privileges young Aboriginal and Torres

Strait Islander peoples’ voices and their lived experiences with SEWB systems and services.

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Chapter two provides important background and context for this research. It explores issues

pertaining to Western and Aboriginal and Torres Strait Islander understandings of health

and wellbeing, of mental health and social and emotional wellbeing. A synthesis of literature

provides key knowledge related to young Aboriginal and Torres Strait Islander peoples and

their social and emotional wellbeing.

In chapter three I provide an overview of key policy developments in Aboriginal and Torres

Strait Islander health and wellbeing. Importantly, I explore the policy context for any specific

focus on Aboriginal and Torres Strait Islander young peoples. The chapter strongly supports

the need to reorient SEWB health services towards reform that utilises and includes

Aboriginal and Torres Strait Islander young people’s voices, perspectives, and lived SEWB

experiences.

I provide details about my methodology and methods in chapter 4. As such I position my

thesis as part of a larger body of work being undertaken within the SEARCH study. As a Koori

researcher I focus on the importance of building relationships in research, upon engaging to

create safe and welcoming research spaces and upon the use of yarning as a research

method.

My research findings are presented in chapter 5. I identify four main themes from the data

collection from yarning interviews with Aboriginal and Torres Strait Islander young people.

Each main theme has several sub themes that further add insight into the overarching main

themes.

Chapter six brings together findings from the yarning interviews with young Aboriginal and

Torres Strait Islander peoples and positions them within a strengths-based narrative. This

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chapter is written to overturn the overused deficit model that often is used to describe

Aboriginal and Torres Strait Islander health and wellbeing, or issues in general. Continuing to

learn from the expert lived SEWB experiences of the young Aboriginal and Torres Strait

Islander participants, I propose several opportunities for SEWB policy makers, systems, and

services to consider. Key strategies are suggested underneath each identified opportunity,

providing scope for transformative change in SEWB services for Aboriginal and Torres Strait

Islander young peoples.

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Chapter 2: Background and context

2.1 Aboriginal and Torres Strait Islander peoples in Australia

Aboriginal and Torres Strait Islander peoples (who I identify with, culturally) have occupied

Australia, our traditional lands, for 50,000 to 100,000 years (Dudgeon, Milroy & Walker,

2014). Integral to our culture is our caring for Country5, a way of living that connects us to

our Lands in ways that ensure sustainability of place and of peoples. Our caring for, and

connection to Country, allows us to maintain all parts of our life that ultimately impacts our

health and wellbeing.

The British invasion of Country over 200 years ago led to our Country being labelled Terra

Nullius, a Latin term translating to a land that belongs to nobody. Aboriginal and Torres

Strait Islander sovereignty was not recognised at that point in the history of Australia and

with this lack of recognition came racism, discrimination, laws that allowed the forced

removal of children from their family and community, a loss of language, cultural ways, and

identity. The invasion and loss of Country led to generations of dispossession and

oppression that allowed for abuse of basic human rights that negatively impacted on

connections to Country, health and wellbeing, creating health and wellbeing inequities that

remain to date (Dudgeon et al., 2014).

5 Being connected to Country describes Aboriginal and Torres Strait Islander peoples’ relationships with cultural land, called Country.

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2.1.1 Our current population

In 2019 the Australian Bureau of Statistics estimated the Aboriginal and Torres Strait

Islander population of Australia to be 847,190, or 3.3% of Australia’s total population

(Australian Bureau of Statistics (ABS), 2019), with NSW having the highest Aboriginal and

Torres Strait Islander population (281,107 people) (ABS, 2019). More than one-third (37%)

of Aboriginal and Torres Strait Islander peoples lived in major cities (Australian Bureau of

Statistics (ABS), 2017), with 32% of the total Aboriginal and Torres Strait Islander population

living across three regions in eastern Australia (NSW Central and North Coast, Brisbane and

Sydney-Wollongong) (ABS, 2017). The dominance of high urban populations is relevant to

this research, as it is located in urban settings in NSW. Also significant to this research is the

fact that the Aboriginal and Torres Strait Islander population is greatly younger than the

non-Indigenous population of Australia, with one third (33%) of Aboriginal and Torres Strait

Islander peoples aged less than 15 years, compared with 18% of their non-Indigenous

counterparts. Fifty-three per cent of the Aboriginal and Torres Strait Islander population

was aged between 0 to 25 years, with 19% of the total Aboriginal and Torres Strait Islander

population aligning with the age cohort for this study involving Aboriginal young people

aged 16 to 24 years of age (ABS, 2017) .

2.2 Defining Social and Emotional Wellbeing (SEWB) in this research

Social and emotional wellbeing (SEWB) is a term that defines an Aboriginal and Torres Strait

Islander concept of physical, cultural, spiritual and mental health (Department of Premier

and Cabinet, 2017). Conceptually, SEWB fundamentally aligns with the more Western,

biomedical term ‘mental health’. However, SEWB further defines the holistic concept of the

connectedness of physical, cultural and mental health experiences, capturing how

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environmental, social, cultural and spiritual factors can impact on quality, outcomes and

experiences of an Aboriginal and Torres Strait Islander person’s life, health and wellbeing.

2.2.1 Social and emotional wellbeing transcends Western views of mental health

Ideally, Aboriginal and Torres Strait Islander peoples thrive in environments that provide a

health and wellbeing context where engagement with social, cultural, and spiritual aspects

of life are possible (Dudgeon, Bray, D'Costa & Walker, 2017). SEWB transcends Westernised

understandings of mental health that focus on internalised mental hardships and biomedical

understandings of disorders. Instead SEWB recognises the influences that Aboriginal and

Torres Strait Islander connections to Country and culture have on health and wellbeing

outcomes. While SEWB is understood to change across a lifespan, it is acknowledged that

“a positive sense of SEWB is essential for Aboriginal and Torres Strait Islander peoples to

lead successful and fulfilling lives” (Dudgeon et al., 2014, p. 58).

2.2.2 Social and emotional wellbeing involves an individual, their family and community

Achieving individual SEWB heavily relies on the collective wellbeing of Country, family,

community, culture and identity, as demonstrated in the SEWB model (Figure 1, below),

established by Gee, Dudgeon, Schultz , Hart and Kelly (2014). This model illustrates an

Aboriginal and Torres Strait Islander concept of self as being grounded by and central to, a

collectivist understanding that sees the self as embedded within family and community. It

also defines several of the domains of wellbeing that are understood to characterise and

shape individual, family and community Aboriginal and Torres Strait Islander SEWB,

including connections to spirit, spirituality and ancestors, body, mind and emotions, family

and kinship, community, culture, and Country (Dudgeon et al., 2014).

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Figure 1: Social and Emotional Wellbeing from an Aboriginal and Torres Strait Islanders’ Perspective (Dudgeon

et al., 2014)

© Gee, Dudgeon, Schultz, Hart and Kelly, 2013 Artist: Tristan Schultz, Relative Creative.

2.2.3 Aboriginal and Torres Strait Islander cultural values as guiding principles of understanding social and emotional wellbeing

When defining SEWB, Raphael and Swan (1995) reinforce this holistic importance that

resonates with Aboriginal and Torres Strait Islander worldviews and understandings of

‘mental health’:

Health does not just mean the physical well-being of the individual but refers

to the social, emotional and cultural well-being of the whole community. This

is a whole of life view and includes the cyclical concept of life-death-life.

Health care services should strive to achieve the state where every individual

can achieve their full potential as human beings and thus bring about the

total well-being of their communities. (p. 7)

Raphael and Swan’s work, the Ways Forward national consultancy (1995) influenced the

pivotal work undertaken by the Social Health Reference Group as they worked to develop

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the National Strategic Framework for Aboriginal and Torres Strait Islander People’s Mental

Health and Social and Emotional Well Being 2004-2009 (2004). That Strategy established

guiding principles that shape and underpin an Aboriginal and Torres Strait Islander concept

of SEWB and define several important, core Aboriginal and Torres Strait Islander cultural

values:

1. Health as holistic

2. The right to self determination

3. The need for cultural understanding

4. The impact of history in trauma and loss

5. Recognition of human rights

6. The impact of racism and stigma

7. Recognition of the centrality of kinship

8. Recognition of cultural diversity

9. Recognition of Aboriginal strengths. (2004)

While SEWB is not exclusively an Aboriginal and Torres Strait Islander concept, it is

recognised as a more culturally appropriate and meaningful way of understanding health

and wellbeing for Aboriginal and Torres Strait Islander people (Brockman & Dudgeon, 2020;

Department of the Prime Minister and Cabinet, 2017; Dudgeon, Bray & Walker, 2020;

National Aboriginal and Torres Strait Islander Health Council and National Mental Health

Working Group, 2004). Throughout this thesis the term SEWB will be used as descriptive

and inclusive of all other mental health related terminology, unless other terms are used by

specific citations.

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Mental health and wellbeing qualitative perceptions in Western Australia of 70 Aboriginal

and Torres Strait Islander participants found that three out of every four participants,

depression was not considered to be an illness that could be clinically treated (Vicary &

Westerman, 2004). Depressive symptoms were rather explained as personal characteristics

intertwined with cultural understandings of the individual and community. These findings

allude to the need for further research about how Aboriginal and Torres Strait Islander

characteristics of varied emotional engagement with the natural, cultural, and spiritual

world are determined to effect overall social and emotional wellbeing. Vicary and

Westerman think that mainly:

The issue of truly defining Aboriginal and Torres Strait Islander mental ill

health therefore requires not just understanding the potential origin of such

problems, but also how to assess the extent to which these specific factors

are important and their implications for the individual. (2004, p. 4)

Positionality and worldviews matter when understanding SEWB for Aboriginal and Torres

Strait Islander peoples. Aboriginal and Torres Strait Islander voices and lived experiences can

contribute to developing understandings of how Westernised perceptions and practices of

SEWB were created external to Aboriginal culture and worldviews:

There remains a need for Indigenous voices to be heard in order to explore

and gain greater knowledge of their conceptualizations of mental disorders

and to consider these in relation to Western biomedical conceptualizations.

(Ypinazar, Margolis, Haswell-Elkins, & Tsey, 2007, p. 476)

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2.3 Social and Emotional Wellbeing and mental health in Australia – what do we know?

Globally, it is argued that we are experiencing a SEWB and mental ill health epidemic (Tucci

& Moukaddam, 2017). The Australian Bureau of Statistics (ABS, 2007) found that 45% of

people aged 16 – 85 years old, had at some point lived with a mental disorder. In Australia,

anxiety disorders are ranked the fourth burden of disease and depressive disorders ranked

seventh (Australian Institute of Health and Welfare, 2020a). Expenditure on state and

territory specialised mental health services has been increasing 2.8% per year over the past

five years to 2016–17 (Australian Institute of Health and Welfare, 2019). The Second

National Child and Adolescent Mental Health and Wellbeing Survey stated that 13.9% of all

Australian children and adolescents aged between 14 and 17 had currently met criteria for a

mental health disorder (Lawrence et al., 2016). The proportion of young people

experiencing poor SEWB increases from childhood into adolescence. In 2007, 55% of the

health burden stemming from SEWB was from the 15-24 years age group, the highest

prevalence of all age groups (McGorry, 2007; McGorry, Purcell, Hickie & Jorm, 2007).

Although 17% of young people aged between 4 – 17 with a mental disorder had used some

form of SEWB service in the past 12 months, 44% had not accessed a SEWB service in the

past 12 months (Lawrence et al., 2016). Thirty percent of children and young people

reported to have, at some time, accessed SEWB services, however, 30% of all 4 – 17-year

old’s surveyed, with a mental disorder, had never used a SEWB service at all.

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2.3.1 What do we know about Aboriginal and Torres Strait Islander Peoples’ and social and emotional wellbeing?

Aboriginal and Torres Strait Islander peoples are 2.7 times as likely to experience high or

very high levels of psychological distress compared to their non-Indigenous counterparts.

Impacts of this inequality are severe on morbidity and mortality outcomes, with Aboriginal

and Torres Strait Islander peoples being 2.1 more times likely to die before five years of

age, and experience a life expectancy gap of 10.6 (male) and 9.5 (female) years (Australian

Institute of Health and Welfare, 2018). High levels of psychological distress contributing to

poor health outcomes complexly impacts many communities’ health and wellbeing through

enabling increased vulnerabilities to risk from other health detriments. One hundred and

forty-one Aboriginal suicides occurred each year between 2011-12 to 2015-16, with data

reporting that suicide is the leading cause of death for Aboriginal and Torres Strait Islander

children aged five to 17: “Aboriginal and Torres Strait Islander child suicide was 8.3 deaths

per 100,000, compared to 2.1 per 100,000 for non-Indigenous children” (ABS, 2018) several

times more likely to die by suicide than non-Indigenous people. From all deaths classified

under injury, suicide accounts for 33% of all Aboriginal deaths (Australian Institute of Health

and Welfare (AIHW), 2020b). Remote locations had the highest rate for suicides, and whilst

male mortality occurred 2.4 more times than for non-Indigenous men, between 2011-12 to

2015-16, females had a 6% average annual increase between 2001-02 to 2015-16 (AIHW,

2020b).

Despite enhancing efforts to understand Aboriginal and Torres Strait Islander young

people’s SEWB needs, deaths from suicide for Aboriginal and Torres Strait Islander young

people aged under 24 increased from 21 to 28 per 100,000 between 2005 and 2015

(Australian Institute of Health and Welfare (AIHW), 2018) . Steady increases in rates of

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suicide mortality were also identified across young people’s age groups, with 20 – 24-year

old’s found to have the highest suicide mortality rates at 45 per 100,000 (AIHW, 2018) .

Dudgeon and McPhee referred to a 2018 investigation into twelve suicide deaths of

Aboriginal young people in Western Australia. Highlighted findings explained that for

Aboriginal SEWB:

…shaped by the crushing effects of intergenerational trauma … It may be

time to consider whether the [government-run suicide prevention] services

themselves need to be co-designed in a completely different way that

recognise, at a foundational level, the need for a more collective and

inclusive approach towards cultural healing for Aboriginal communities.

(2019, p. 22)

Colonisation and the detriments of intergenerational trauma continue to be better

identified as deeply negative on Aboriginal and Torres Strait Islander young people’s lives.

Clustered suicides as in this case represent the vulnerability and exposure for Aboriginal and

Torres Strait Islander young people encountering poor SEWB from a young age in their

community.

2.3.2 Our Aboriginal and Torres Strait Islander population is younger and is experiencing life stressors and psychological distress early

Not only are 34% of Aboriginal and Torres Strait Islander young people under 15 years of

age, the median age is much younger (23 years) compared with the non-Indigenous

Australian median age (38 years) (AIHW, 2018) . One or two life stressors, factors affecting

Aboriginal and Torres Strait Islander young people’s positive SEWB, were experienced by

52% of young Aboriginal and Torres Strait Islander peoples in the past twelve months, with

data showing susceptibility to life stressors increasing with age. For example, 11% of 15 to

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19-year-old young peoples experienced 3 or more stressors, growing to 16% for 20 to 24-

year-old young peoples.

Importantly, 33% of Aboriginal and Torres Strait Islander young people reported feelings of

high to very high levels of psychological distress, almost three times higher than their non-

Indigenous counterparts (13%) (AIHW, 2018).

2.3.3 The social determinants of health and social and emotional wellbeing

Boulton (2016) suggests that a social determinants-based approach to understanding SEWB

is insufficient when viewing poor health outcomes for Aboriginal and Torres Strait Islander

peoples. Often a dominant focus on a social determinants approach overpowers the

recognition of other important contributing factors to health and wellbeing of Aboriginal

and Torres Strait Islander peoples. It is imperative that the effects of structural violence,

racism, racial discrimination, denial of traditional culture, restricted identity, racism, and the

nonrecognition of Australia’s true origins be understood for the contribution they make to

SEWB in the Australian Aboriginal and Torres Strait Islander context (Paradies, 2017;

Paradies, Bastos, & Priest, 2017). Specific to this research is work that explores the impact of

racism on the SEWB of urban Aboriginal and Torres Strait Islander children and youth,

highlighting racism and discrimination as major determinants of SEWB (Priest, Baxter &

Hayes, 2012; Priest, Mackean, Davis, Briggs & Waters, 2012; Priest, Mackean, Davis, Waters

& Briggs, 2012; Priest, Thompson, Mackean, Baker & Waters, 2017; Priest, Paradies,

Gunthorpe, Cairney & Sayers, 2011). In addition to inequalities experienced within the social

determinant’s framework, Azzopardi (2018) states the need to acknowledge the oppression

that continues to negatively impact Aboriginal and Torres Strait Islander youth SEWB,

derived from transgenerational traumas of colonisation and ongoing racialized oppression.

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2.3.4 The impact of the diversity of contemporary Australia on the social and emotional wellbeing of young people

Ansell (2016) affirms that young people’s SEWB development occurs through contextual

interactions across the social relations, social distinctions, and institutional influences that

create subjective living environments. Further, Ansell (2016) emphasises the importance of

understanding contemporary, changing environments and their impacts on young people’s

SEWB:

Overall, the daily lives and livelihoods of poor young people in both urban

and rural settings are closely shaped by environmental factors, and changing

economic, social and political conditions affect the ways in which they are

able to access, learn about and use their environments. (p.408)

More recently, the Aboriginal and Torres Strait Islander adolescent and youth health and

wellbeing report (AIHW, 2018) emphasized the importance of understanding Aboriginal and

Torres Strait Islander young people ’s differential contexts of contemporary Australia and

how these impact on SEWB. This thesis argues that the socio-cultural conditions and

environments that exist for Aboriginal and Torres Strait Islander young people are complex,

often serving as factors that perpetuate marginalisation and dismissal of Aboriginal and

Torres Strait Islander SEWB needs. If SEWB service provisions are to be improved, it is

necessary to implement practical options of care that can grasp and value the reality of

Aboriginal and Torres Strait Islander young people’s voices, experiences, and perspectives of

contemporary Australian society.

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2.3.5 Being young and Aboriginal and Torres Strait Islander in contemporary Australia can be complex

Aboriginal and Torres Strait Islander young people living in modern Australia encounter the

effects of consolidating past atrocities, whilst also enduring modern systems and structures

that remain mostly designed under colonial influences. These structures undeniably prolong

the marginalisation of Aboriginal and Torres Strait Islander young people and mistrust in

general societal features. For Aboriginal and Torres Strait Islander young people, having a

positive identification within contemporary Australia can be complex. Positive association

with cultural identity in Aboriginal and Torres Strait Islander culture is an underlying

foundation of good social and emotional wellbeing. One qualitative study involving

Aboriginal and Torres Strait Islander young people conducted in NSW found that strength in

personal Aboriginal and Torres Strait Islander identity was deemed essential in achieving

good mental health (Williamson, Raphael, Redman, Daniels, Eades, & Mayers, 2010).

Another qualitative study focused on Aboriginal and Torres Strait Islander identity and

discourse (Fforde, Bamblett, Lovett, Gorringe, & Fogarty, 2013) iterated that without

changing the existing discourse deficit narrative that negatively continues to surround the

Aboriginal and Torres Strait Islander identity, efforts to increase health and wellbeing risk

remaining largely ineffective. Comparatively, these respective findings serve as a

representation of the contradiction that Aboriginal and Torres Strait Islander young people

face when approaching identity and belonging in modern Australia. In the former, resilience

and connection can be attached to the Aboriginal and Torres Strait Islander identity as a

source of wellbeing. For the latter, socially constructed narratives are seen to still be

negatively affecting the social distinction and alienation of the Aboriginal and Torres Strait

Islander identity in Australian society, negatively contributing to poor SEWB.

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When discussing the pursuit of SEWB for contemporary young people, Eckersley explains

how:

The openness and complexity of life today can make finding meaning and the

qualities that contribute to it – autonomy, competence, purpose, direction,

balance, identity and belonging – extremely hard, especially for young

people, for whom these arc the destinations of the developmental journeys

they are undertaking. (2007, p. 42)

For Aboriginal and Torres Strait Islander young people, this complexity is compounded by

multiple health and social inequities.

2.4 Aboriginal and Torres Strait Islander young people- the deficit discourse

As efforts to decrease Aboriginal and Torres Strait Islander health inequality continue, we

need to consider how much deficit discourse dominates Aboriginal and Torres Strait Islander

SEWB policy, service delivery and outcomes.

Drew (2015) contradicts the negative discourse about Aboriginal and Torres Strait Islander

health and SEWB, highlighting numerous case studies of success in Aboriginal and Torres

Strait Islander young people’s SEWB outcomes. Fforde et al. (2013) critiqued the discourse

pertaining to national Aboriginal and Torres Strait Islander health campaigns, like ‘Closing

The Gap’, explaining that political and social conceptions of the Aboriginal and Torres Strait

Islander identity and health outcomes are consistently deficit, in need of constant

advancement; these lack any positive framework to highlight any strengths based

outcomes.

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As future generations of our Aboriginal and Torres Strait Islander young people internalise

deficit discourses surrounding health, wellbeing, and identity, they increase the possibility of

negative SEWB experiences.

2.4.1 Shifting the deficit discourse and engaging with strengths

As a young Aboriginal researcher, I uphold a focus on finding ways of shifting the deficit

discourse6 that is frequently used to shape narratives about Aboriginal and Torres Strait

Islander young people’s health and wellbeing. Deficit discourse has potential to position

challenges or problems as being the responsibility of individuals, rather than considering the

wider socio-political and structural determinants of health and wellbeing. The impact of

deficit discourse on health wellbeing has been noted by Halpern (2015), while Fogarty,

Lovell, Langenberg, and Heron (2018) state that “continual reporting of negative

stereotypes and prevalence rates actually reinforces undesired behaviour” (p. vi). While this

research acknowledges that SEWB outcomes remain poorer for Aboriginal and Torres Strait

Islander young people than for their non-Indigenous counterparts (Young, Hanson, Craig,

Clapham, & Williamson, 2017) maintaining a focus on deficit discourse prohibits

opportunities to explore strengths and possibilities for making change to wellbeing

outcomes. This research sought to engage voices of Aboriginal and Torres Strait Islander

young people, to provide space for their lived experiences and ideas to be heard and valued

and to position those lived experiences within a positive, solutions-focused way of exploring

SEWB and service delivery. In essence, the research embodied what Fogarty et al. (2018)

define as a strengths based approach; research that challenges deficit thinking and

6 Deficit discourse is defined here as a narrative that represents a cohort of people in terms of deficiency, failure or lack.

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narratives around Aboriginal and Torres Strait Islander young people and SEWB , and,

following in the footsteps of leading work in strengths based approaches sought to invest in

possibilities for systems and service change, as described directly through the insight, lived

experiences and ideas of young Aboriginal and Torres Strait Islander people (Askew et al.,

2020; Dudgeon, Bray, & Walker, 2020; Dudgeon, Bray, Walker, & Darlaston-Jones, 2020;

Milroy, Dudgeon, Cox, Georgatos, & Bray, 2017).

This chapter provided some important socio-cultural contexts of this research. It presented

a snapshot on the SEWB of young Aboriginal and Torres Strait Islander peoples and explored

varying narratives and definitions of mental health and SEWB. Importantly, it established

the central positioning of culture within one’s SEWB and highlighted some complexities

faced by contemporary young Aboriginal and Torres Strait islander peoples. The final section

provided the foundation for my determination to undertake this research through a positive

lens, through shifting an overused deficit discourse into a strengths-based narrative

centered on the lived experiences, voices and understandings of Aboriginal and Torres Strait

Islander young SEWB service users. To achieve that I needed to explore the SEWB policy

context, considering how policy changes have (or not) been influenced by lived experiences

and voices of Aboriginal and Torres Strait Islander young SEWB service users. I present that

exploration in the next chapter.

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Chapter 3: The Social and Emotional Wellbeing Policy context

3.1 Introduction to this chapter

Equitable, appropriate, and relevant health policy is essential to achieve good health and

wellbeing outcomes. Health policy development involves government, institutional, and

health professionals coming together to develop policies that inform the production,

provision, and financing of healthcare services that impact on individual, community, and

population health (Porche, 2017). This chapter focuses on high level, national health, and

wellbeing policies. While it is important to have focused, national Aboriginal and Torres

Strait Islander health and wellbeing policies, there are limitations to acknowledge. High-end,

high-level policies have potential to adopt a one-size fits all approach that is a mismatch for

the specific needs identified at a state/territory, regional or local community level. The

strength of a national policy is to be realised as a driver for development of further policies

that address the immediate, local needs. The recent lack of successful outcomes of the

Close the Gap national policy is an example of a high level policy initiative that required

closer engagement with local needs, better alignment with more local policy and adequate

resourcing (Bond & Singh, 2020).

With Aboriginal and Torres Strait Islander SEWB having been affected detrimentally under

previous government policies (Purdie, Dudgeon, & Walker, 2010), mental health policy

analysis is beneficial when correlating the research and service provision gaps evident in

existing health inequalities of Aboriginal and Torres Strait Islander young people’s SEWB

outcomes. Contemporary Australian health policy has been described as lacking definite

planning and oversight, with multiple federal, state and territory government reforms being

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introduced increasingly and differently based on national policies (Dugdale, 2020). As state

and territory reforms and policies are responsive to federal decision making, only national

level health policies will be reviewed in this section. Despite national health policy and

guidelines indicating priority areas and ideal outcomes for better health and SEWB, major

flaws of these documents involve lack of government accountability to report on and

achieve changes, insignificant considerations for localized needs and implementations, and

top down approaches that deny community level health issues being adequately addressed

(Hickie, Davenport, Luscombe, Groom, & McGorry, 2005).

3.2 Seminal policy work in Aboriginal and Torres Strait islander health and social and emotional wellbeing

The First National Mental Health Plan was established in 1993 (Australian Health Ministers,

1992), with the Australian government launching four further National Mental Health Plans

since then. Complementing these plans are an array of supporting policies, frameworks and

guidelines. In 1989, the National Aboriginal Health Strategy formed the first national policy

targeting the health needs of Aboriginal and Torres Strait Islander peoples (Australian

Health Ministers, 1998). Following this, Swan and Raphael’s (1995) Ways Forward report

pioneered strategic analysis of Aboriginal and Torres Strait Islander mental health and

SEWB. Nine key guiding principles are listed in the Ways Forward Report (Swan and Raphael,

1995). Aboriginal and Torres Strait Islander peoples not only have varying worldviews and

notions of SEWB to non-indigenous peoples, they have been enforced to assimilate into

health and wellbeing systems that are innately different to Aboriginal and Torres Strait

Islander ways doing, knowing, and being healthy and well. Providing key principles for

Aboriginal and Torres Strait Islander SEWB was not only beneficial for guidance on SEWB

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systems and service reforms, it formalized ways in which differences to Australia’s bio-

medical western model of SEWB exist, demanding fundamental changes to be understood

and acted upon across governance, consultation, communication, engagement, policy and

service delivery reforms. This document is seminal to all subsequent policy frameworks and

strategic plans for Aboriginal and Torres Strait Islander mental health and SEWB.

Over the past 25 years much work has subsequently been done to address mental health

and SEWB inequities for Aboriginal and Torres Strait Islander peoples. However, despite

making innovative national level changes (Purcell, Goldstone, Moran, Albiston, Edwards,

Pennell, & McGorry, 2011), gaps still remain in policy and strategy focused to meet the

needs of Aboriginal and Torres Strait Islander young people and adults. Unfortunately,

actions listed in implemented policies have not necessarily led to outcomes being achieved,

nor necessarily been implemented at all, adding to the gaps experienced by Aboriginal and

Torres Strait Islander young people in SEWB systems. Accordingly, this chapter seeks to

synthesise mental health policy and strategic reform, with a vision to highlight the

persistent gaps in meeting the mental health and SEWB needs of Aboriginal and Torres

Strait Islander young people.

3.3 The First National Mental Health strategy 1992 – 2003

Australian public criticism, focused on mental health services, peaked in the years leading

up to 1990 (Whiteford, Buckingham, & Manderscheid, 2002) and led to the development of

a National Mental Health Policy (Plan 1) (Australian Health Ministers, 1992). Traditionally,

poor mental health was considered to reflect individual weakness and vulnerability; traits

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that became negatively attached to those with mental health problems (Byrne, 2000).

During these formative policy years, the stigmatisation of individuals experiencing mental

health problems heavily contributed to negative overall health outcomes, with many

individuals demonized in the public domain and in the health sector (Corrigan, 2000).

Despite the lack of specific policies for Aboriginal and Torres Strait Islander peoples, a key

feature of Plan 1 (1992) was the identification of the need to shift from intervention-based

care models, those prioritising crisis and high needs mental health care, towards

prevention-based population-health care. Plan 1’s (1992) overarching goal was to establish a

framework for strategy to develop and implement evidence-based best practice, allowing

promotion and evaluation to occur in sequential mental health policy planning for several

decades (Commonwealth Department of Health and Family Services, 1997; Whiteford et al.,

2002). Essentially, Plan 1 represented a transitional process that focused on evaluating the

existing mental health system, whilst simultaneously scoping areas for reform. Important

reform priorities included enhanced promotion and prevention of mental ill health,

producing service diversity for a range of individuals impacted by mental illnesses, increased

service integration and diversity and, most notably, enhanced inclusion, input and rights of

consumers and carers (Commonwealth Department of Health and Family Services, 1997;

Whiteford et al., 2002). Notably, Aboriginal and Torres Strait Islander SEWB needs,

differences, and community identified priority areas were not mentioned in the First

National Mental Health Plan. Also lacking was any specific focus on the importance of young

people’s needs in relation to SEWB.

Misunderstandings of mental health care needs and stigmatisation at the service provider,

community, and structural levels created indifference about providing specific and

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appropriate options for care (Corrigan, Druss, & Perlick, 2014; Corrigan, Mittal, et al., 2014).

For Aboriginal and Torres Strait Islander peoples seeking mental health support, pre-existing

cultural prejudices and social exclusion further increased the influences that such barriers

enforced, particularly so when compared to the experience of the non-Indigenous

population (Kairuz, Casanelia, Bennett-Brook, Coombes, & Yadav, 2020).

When discussing minority population groups living with mental health problems, Gary

(2005) defines the experience of double stigma as a polarizing effect that entraps minority

population groups in a discriminatory cycle of multi-faceted mental health systemic neglect

within social, clinical, academic, and political settings. As such, during these formative policy

years an Aboriginal and Torres Strait Islander person seeking support from mental health

services were likely to face what Gary (2005) named the impact of double stigma.

Unfortunately, Plan 1 (Australian Health Ministers, 1992) was unsuccessful in reforming the

experience of mental health for Aboriginal and Torres Strait Islander peoples, not least of all

that of our Aboriginal and Torres Strait Islander young peoples who received a lack of

attention in Plan 1. Although Plan 1 focused on enhancing planning and preparedness for

future implementations of system and service reforms to better meet public needs,

Aboriginal young people were not given specific consideration, continuing the inequitable

approach to improving SEWB for the future of Aboriginal and Torres Strait Islander peoples.

Despite highlighting promising reforms, Plan 1 (Australian Health Ministers, 1992) lacked

specific considerations for Aboriginal and Torres Strait Islander peoples. In the final

evaluation of the Plan (Commonwealth Department of Health and Family Services, 1997),

two of the fourteen future strategic directions (items six and seven) outlined the failure of

Plan 1’s relevance to Aboriginal and Torres Strait Islander SEWB needs, suggesting future

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policy needs to respond to people with special needs and plan population approaches to

prevention and promotion. However, there were no specific recommendations made to

meet the needs and priorities of Aboriginal and Torres Strait Islander peoples within the

other twelve future strategic directions. Another major failure of Plan 1 (Australian Health

Ministers, 1992) was the absence of strategies to address the needs of specific age groups;

specific to this study is an absence of strategies to meet the needs of young Aboriginal and

Torres Strait Islander peoples.

3.4 The Second National Mental Health Plan 1998 – 2003

Aboriginal and Torres Strait Islander SEWB was recognised for the first time in the Second

National Mental Health Plan (Plan 2) (Australian Health Ministers, 1998). Referencing the

Ways Forward report (Swan & Raphael, 1995), recognition was made of an insufficient

focus, in Plan 1, on the needs of Aboriginal and Torres Strait Islander peoples (Australian

Health Ministers, 1992), stating “An essential principle in achieving progress for Aboriginal

and Torres Strait Islander people is to ensure that they play a central role in determining

acceptable partnerships for service reform” (Australian Health Ministers, 1998, p. 17). This

shift of focus is aligned with the growth of policy on self-determination across most

Aboriginal and Torres Strait Islander sectors at this time.

Self-determination serves as the first of sixteen policy elements outlined by Swan and

Raphael in the Ways Forward report (1995) as necessary for increased positive mental

health outcomes for Aboriginal and Torres Strait Islander Australians. Dodson’s (1994)

critique of the Federal Government’s lack of action for Aboriginal and Torres Strait Islander

self-determination in policy continued to resonate with the need for Aboriginal and Torres

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Strait Islander peoples to be respected as an under severed and under recognised

population group that demands self- determination at the policy level, “The answer is

arrived at in reverse, by excluding those people whom the application of the right to self-

determination could entail consequences inconsistent with the interests of the state”

(Dodson, 1994, p. 6). Consequences inconsistent with state interests in this context directly

correlate with the expansion of mental health as a national priority health issue, yet

simultaneously it disguises the prolonged state of Aboriginal and Torres Strait Islander SEWB

and health deficits and inequities.

Progress resulting from Plan 1’s (Australian Health Ministers, 1992) evaluation saw Plan 2

(Australian Health Ministers, 1998) indicate needed increases in collaboration in Aboriginal

and Torres Strait Islander mental health partnerships (Australian Health Ministers, 1998),

although, progress towards Aboriginal and Torres Strait Islander community controlled

mental health care remained slow. Before national implementation of Plan 3, the Out of

Hospital, Out of Mind! Report (Groom, Hickie, & Davenport, 2003), conducted by the

Mental Health Council of Australia, sought to examine community level experiences of

mental health care across Australia. Overall, these were reported as poor, specifically when

considering accessing services, continuity of care, and inconsistences in quality of care.

Broad agreeance in participant views, under section 4.2.2.9 ‘Indigenous Communities’

(Groom et al., 2003), supported that Aboriginal and Torres Strait Islander peoples needed to

be recognized as a broader community needing a standalone priority area in National

Mental Health Policies. Adding to this need, participant feedback on the state of SEWB

policies for Aboriginal and Torres Strait Islander peoples included supporting the need to

take action and implement programs based on adequately available evidence, that

programs and services should be based on holistic models of care, focus on early

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intervention particularly educational-school based, respect under served and under

recognised community needs, and for approaches to avoid simply focusing on illness and to

genuinely address social determinant inequalities heavily influencing poor SEWB (Groom et

al., 2003).

Rather than strategically funding Aboriginal and Torres Strait Islander community controlled

mental health services, westernized mental health processes, often with limited co-

production principles, continued to dominate. Reform, under Plan 2 (Australian Health

Ministers, 1998), needed to avoid the well-trodden path of paternalistic policy and service

development and replace it with a collaborative model that engaged with community-

controlled options (McPhail-Bell, Bond, Brough, & Fredericks, 2016). McPhail-Bell et al.

acknowledge the presence of paternalistic trends in Federal health policy, “The moral

agenda of health advancement continues to operate as a convenient disguise for exercising

control over Aboriginal and Torres Strait Islander people, informed by colonial imaginings of

Indigeneity as deficient” (2016, p. 197). For Aboriginal and Torres Strait Islander SEWB

progress to be truly inclusive, it must translate to direct ownership, production and

mediation of knowledge, all still relatively absent in Plan 2 (Singer, Bennett-Levy, &

Rotumah, 2015).

Plan 2 (Australian Health Ministers, 1998) did, however, make efforts to adopt some

suggested policy elements made in the Ways Forward report (Swan & Raphael, 1995).

Aboriginal and Torres Strait Islander voices, experiences, and perspectives, however, were

still largely ignored. This was evident in the disregard of the need for increased attention

towards the sixth policy element, ‘Aboriginal children, young people and families’.

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Promotion and prevention, listed as the first of three priority areas, outlines the need for

the introduction of ‘selective preventive measures’; strategies that specifically relate to

mental health prevention within a particular population group (Australian Health Ministers,

1998, p. 13). In Plan 2 (Australian Health Ministers, 1998) this chosen priority population

comprised members of the Stolen Generation (Wilkie, 1997), “particularly those removed as

children from their families” (Australian Health Ministers, 1998, p. 13). Undoubtedly an

important population group, this policy choice still does not align with recommendations

made by Swan and Raphael (1995) that called for attention to the needs of Aboriginal and

Torres Strait Islander children, young people and families:

There is a virtual absence of mental health programs for Aboriginal children,

young people and families and evidence of major need in that estimates

suggest at least a third of young people have problems, and 40% of the

Aboriginal population is aged 15 years or less. (p. 10)

Raphael and Swan (1995) noted that, prior to 1994, 40% of the Aboriginal and Torres Strait

Islander population were young people aged 15 years or younger, and yet Plan 2 (Australian

Health Ministers, 1998) continued to ignore the specific mental health and SEWB needs of

Aboriginal and Torres Strait Islander young people as a policy priority.

Youth and adolescence are known to be pivotal stages of life. Individuals who experience

mental health concerns that are left unresolved during this period, risk encountering

harmful long-term health conditions, inclusive of poorer social, educational, vocational, and

SEWB outcomes (Birchwood & Singh, 2013). Research has also indicated that prevention

and intervention of young people’s mental health issues is critical for healthy development

into adulthood (Calma, Dudgeon, & Bray, 2017; Jones, 2013; Kilian & Williamson, 2018;

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Young, Hanson, Craig, Clapham, & Williamson, 2017). Despite some transformation, Plan 2

(Australian Health Ministers, 1998) still retained a lack of policy focus that was required to

meet the specific mental health and SEWB inequalities experienced by Aboriginal and Torres

Strait Islander young people, and young people in general.

3.5 The Third National Mental Health Plan 2003 – 2008 & The National Strategic Framework for Aboriginal and Torres Strait Islander People’s Mental Health and Social and Emotional Wellbeing 2004-2009

Transitioning towards population health-based frameworks and the adoption of SEWB

concepts underpinned the Third National Mental Health Plan (Plan 3) (Australian Health

Ministers, 2003). Increasingly mental health was defined as a complex issue that is

influenced by social determinants and environmental factors. The Council of Australian

Governments (COAG) developed a National Action Plan on Mental Health (Council of

Australian Governments (COAG), Governments, 2006) that contributed the largest financial

investment ($4.6 billion) towards mental health to date. Importantly, this amount was

matched in the reform of strategic investment that saw a shift away from a health needs

approach towards a social determinants approach of systemic mental health policy reform

(COAG, 2006).

Research on the integration of social determinants of health approaches into policy found

slow policy uptake, bias towards bio-medical infrastructures, and concerns over potential

lack of achieving practical outcomes that would influence population level health and

behavior changes (Fisher, Baum, MacDougall, Newman, & McDermott, 2015). Across the

intersections of these perceived systemic and policy flaws, Aboriginal and Torres Strait

Islander young people remained inside the policy context as a hidden minority within an

existing minority group. Aboriginal and Torres Strait Islander young people continued to be

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unrecognized as a priority population group. One intention of Plan 3 (Australian Health

Ministers, Ministers, 2003) was to produce more immediate outcomes through certain

initiatives for some specific population groups, noting the need for tailored programs for

children. However, a specific focus on Aboriginal and Torres Strait Islander young people

was still excluded (Fisher et al., 2015).

Around the same time that the Third National Mental Health Plan (Plan 3) was launched

work was being undertaken to develop the National Strategic Framework for Aboriginal and

Torres Strait Islander Peoples’ Mental Health and Social and Emotional Wellbeing 2004-2009

(National Aboriginal and Torres Strait Islander Health Council and National Mental Health

Working Group, 2004). This was led by a group of Aboriginal and Torres Strait Islander SEWB

experts and continued to embed recommendations from the Ways Forward report by

recognising the need for a specific focus on the SEWB and mental health needs of Aboriginal

and Torres Strait Islander peoples. This represents a practical and strategic progression in

Federal policy and signifies the valuing of Aboriginal and Torres Strait Islander experiences

and perspectives (Laverty, McDermott, & Calma, 2017). Benefits attached to enhancing

cultural safety and practices at the Federal level of health standards are emphasised in Plan

3 (Australian Health Ministers, 2003), and are not exclusive to Aboriginal and Torres Strait

Islander peoples (Laverty et al., 2017).

Reform of Aboriginal and Torres Strait Islander mental health care, inclusive of a National

Strategic Framework for Aboriginal and Torres Strait Islander People’s Mental Health and

Social and Emotional Wellbeing 2004-2009 (Social Health Reference Group, 2004) promoted

key principles and strategic directions, being informed by Aboriginal and Torres Strait

Islander peoples. This shift subsequently refocused efforts to prioritise and address the

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needs of Aboriginal and Torres Strait Islander young people. Children, young people,

families and communities were the first focus area of the reform (Social Health Reference

Group, 2004), with Aboriginal and Torres Strait Islander young people recognised as the

primary population group in need of receiving enhanced SEWB care, as outlined in the

SEWB framework (Social Health Reference Group, 2004).

Paramount to the recommendations of this first strategic focus are distinct action areas

oriented towards young people. The development of age appropriate assessment and

intervention strategies, increased funding targeting localised community service needs, and

the enhancement of multifaceted wellbeing services that foster positive development in

young people (Social Health Reference Group, 2004), all reinforce existing gaps for

prevention and intervention mechanisms relevant for young people’s SEWB needs.

Outcome 16 of Plan 3 (Australian Health Ministers, 2003) (Improved access to services for

Aboriginal and Torres Strait Islander people) indicated promising policy directions that

started to specifically target Aboriginal and Torres Strait Islander young people’s SEWB

needs (Australian Health Ministers,2003).

Unfortunately, the fourth priority theme of Plan 3 (Australian Health Ministers,2003)

(Fostering research, innovation and sustainability) did not translate to effective outcomes.

One systematic review of the quality of health research conducted between 1994 and 2011,

for Aboriginal and Torres Strait Islander young people aged 10 to 24 years of age (Azzopardi,

2013), found that in 2006, during the middle phase of Plan 3 (Australian Health Ministers,

2003), approximately 31.7% of the Aboriginal and Torres Strait Islander population

identified as young people, with three quarters of this population living in urban and

regional settings. However, only 17% of available research focused on urban populations.

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Despite the increased quantity of peer reviewed research from 2003 onwards, out of the

360 peer-reviewed publications analysed, only 63 studies focused on non-communicable

diseases, and of these only 18 explored mental health disorders. Azzopardi (2013) noted

minimal research targeting Aboriginal and Torres Strait Islander young people’s mental

health, particularly in urban populations, again reinforcing the need to prioritise Aboriginal

and Torres Strait Islander young people’s voices, experiences and perspectives in SEWB

research. Importantly, Azzopardi (2013) identified the gap between Aboriginal and Torres

Strait Islander SEWB and mental health policy recommendations, inclusive of the uptake of

appropriate Aboriginal and Torres Strait Islander SEWB and mental health research. For

better Aboriginal and Torres Strait Islander SEWB outcomes to occur, policy and research

must value and include the voices, experiences, and perspectives of Aboriginal and Torres

Strait Islander peoples when conducting research and re-designing policy and services.

3.6 The Fourth National Mental Health Plan 2009 – 2014

Tailored approaches to SEWB policy and services increasingly appeared for Aboriginal and

Torres Strait Islander people and young people in the Fourth National Mental Health Plan

(Plan 4) (Commonwealth of Australia, 2009). Two of the five priority areas were focused on

developing strategic approaches to young people’s mental health and SEWB care.

Priority one (Social Inclusion and Recovery) (Commonwealth of Australia, 2009, p. 29),

demonstrates the Federal government’s required leadership to develop actions and

implement SEWB strategies that positively contribute to the Closing the Gap7 campaign.

This action appears to recycle previous promises of enhancing Aboriginal and Torres Strait

7 Closing the Gap is a formal commitment by all levels of the Australian government to achieve Aboriginal and Torres Strait Islander health equality within 25 years (Governments, 2009a).

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Islander-specific strategies made by governments. However, one differentiating element in

Plan 4 (Commonwealth of Australia, 2009) can be identified, as with an increased focus on

Closing the Gap on health inequities, this potentially generated positive impacts on Plan 4’s

(Commonwealth of Australia, 2009) formal recognizing process of the need to improve

mental health and SEWB outcomes for Aboriginal and Torres Strait Islander peoples.

The second priority area of Plan 4, Prevention and early intervention, (Commonwealth of

Australia, 2009), sought to promote innovation and evidence-based service delivery.

Community based, accessible, cost effective and integrated services constructed on best

evidence are stated in Plan 4’s action areas. Also promoted is the need for the development

of tailored services for young people who have previously, or currently, live with the

experience of abuse and trauma (Commonwealth of Australia, 2009, p. 37). Despite not

outlining specific priorities for Aboriginal and Torres Strait Islander young people, these

national areas of action can be associated with enhanced targeted approaches that align

more closely with improvements in policy and service for Aboriginal and Torres Strait

Islander young people’s SEWB. Fisher et al. (2015) established a qualitative framework for

assessing policy uptake, with one reported outcome being an enhanced ability to

understand how perceived success measures, as framed in government policy, translated

into practical planning and implementation. Fisher et al.’s (2015) work again demonstrates

how our knowledge about what works, in policy and strategic development, increases

through listening to key qualitative data from Aboriginal and Torres Strait Islander young

people.

Plan 4 (Commonwealth of Australia, 2009) showed increased attention given to the

collection and use of mental health data within the planned reforms. However, despite a

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subsequent increase in SEWB data being collected, data pertaining to Aboriginal and Torres

Strait Islander young people and SEWB remained limited at the national level. Whilst

acknowledging the need for evidence-based interventions and preventative service designs,

Plan 4 identified that frequently research outcomes often fail to translate to meaningful

evidence or practice. Further, research was recognised as sometimes being misdirected

away from community needs, thus failing to fulfil policy strategies for certain populations in

SEWB policy and practice reforms (Commonwealth of Australia, 2009).

Released in the same year as Plan 4 (Commonwealth of Australia, 2009), the National

Framework for Protecting Australia’s Children (COAG, 2009b) identifies Aboriginal and

Torres Strait Islander young people as a priority area for action, recommending that

“Aboriginal and Torres Strait Islander children and families are supported and safe in their

communities” (COAG, 2009b, p. 28). Under this Framework two strategies focus on the

imperative to include Aboriginal and Torres Strait Islander young people’s perspectives and

needs (COAG, 2009b). Strategy 5.1 of this Framework states the need to “Expand access to

Aboriginal and Torres Strait Islander and mainstream services for families and children”

(COAG, 2009b, p. 29), and Strategy 5.3 aims to, “Ensure that Aboriginal and Torres Strait

Islander children receive culturally appropriate protection services and care” (COAG, 2009b,

p. 30). These policy strategies rely on the promotion of a whole of community change and

commitment to addressing SEWB inequities for Aboriginal and Torres Strait Islander young

people; suggesting that a large focus be placed on the contributing factors to health and

SEWB. Together this Framework (COAG, 2009b) and Plan 4 (Commonwealth of Australia,

2009) showed potential for a strategic focus on community based programs, on trauma and

domestic violence supports, on increased SEWB literacy and education, on integration of

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services, and specifically note the underpinning commitment to culturally appropriate

service delivery. While Plan 4 established some much needed shifts, Aboriginal and Torres

Strait Islander young people’s rightful position in informing policy and service delivery

became legitimized in the subsequent Fifth National Mental Health Plan (Commonwealth of

Australia, 2017).

3.7 The Fifth National Mental Health Plan 2017-2022

As the first National Mental Health plan to recognise Aboriginal and Torres Strait Islander

SEWB as a priority, the Fifth National Mental Health Plan (Plan 5) (Commonwealth of

Australia, 2017) served as a significant and strategic commitment from the Federal

government to improving SEWB policy and strategy for Aboriginal and Torres Strait Islander

young peoples. The establishment and implementation of the Aboriginal and Torres Strait

Islander Mental Health and Suicide Prevention Subcommittee was an invaluable addition to

Plan 5 (Commonwealth of Australia, 2017) as it provided realistic and culturally informed

policy and service strategy, aiming to avoid revisiting any previously misguided efforts. Plan

5 (Commonwealth of Australia, 2017) contains several key indicators specific to the SEWB

needs of Aboriginal and Torres Strait Islander young people.

Plan 5’s (Commonwealth of Australia, 2017) priority area 4 (Improving Aboriginal and Torres

Strait Islander mental health and suicide prevention) clearly outlines SEWB and mental

health inequities for Aboriginal and Torres Strait Islander peoples. Action areas 10

(Governments will work with Primary Health Networks (PHNs) and Local Health Networks

(LHNs) to implement integrated planning and service delivery for Aboriginal and Torres

Strait Islander peoples at the regional level), 11 (Governments will establish an Aboriginal

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and Torres Strait Islander Mental Health and Suicide Prevention Subcommittee of Mental

Health Drug and Alcohol Principal Committee (MHDAPC) ), and 12 (Governments will

improve Aboriginal and Torres Strait Islander access to, and experience with, mental health

and wellbeing services in collaboration with ACCHSs and other service providers)

(Commonwealth of Australia, 2017, pp. 33-35) presented opportunities not only to co-

produce SEWB and suicide prevention services with communities, but also highlight

opportunities to work with specific cohorts. Specific to this study is the potential for Plan 5

(Commonwealth of Australia, 2017) to engage with Aboriginal and Torres Strait Islander

young people through the inclusion of Aboriginal and Torres Strait Islander young people in

“a strong presence of Aboriginal and Torres Strait Islander leadership on local mental health

service and related area service governance structures” (Commonwealth of Australia, 2017,

p. 33). Additionally, Plan 5’s priority area 4 also realises the scope for including young

people in processes of “developing and distributing a compendium of resources”

(Commonwealth of Australia, 2017, p. 34) that appropriately target the SEWB needs of

Aboriginal and Torres Strait Islander young people. Plan 5 showed potential to utilise

Aboriginal and Torres Strait Islander young people’s voices, experiences and perspectives as

data to ensure “that future investments are properly evaluated to inform what works”

(Commonwealth of Australia, 2017, p. 34). Plan 5’s recognition that Aboriginal and Torres

Strait Islander mental health inequalities frequently relate to intersecting health and

wellbeing barriers was progressive and called for further exploration (Commonwealth of

Australia, 2017). This laid the foundations for inclusion of Aboriginal and Torres Strait

Islander young people, to help policy and decision makers better understand the barriers

and enablers associated with positive or negative SEWB experiences for Aboriginal and

Torres Strait Islander young people.

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In Plan 5, ACCHSs were positioned as crucial to supporting enhanced cultural competency

and Aboriginal and Torres Strait Islander-led service and system reform (Commonwealth of

Australia, 2017, p. 31). This positioning held considerable importance across Plan 5, stating

clearly that the majority of ACCHSs serve as the first point of contact for Aboriginal and

Torres Strait Islander SEWB services in many Aboriginal and Torres Strait Islander

communities. Key factors to the proposed success of strategic focus on ACCHSs in Plan 5

included the ability for ACCHSs to provide culturally appropriate understandings of SEWB

challenges, provide consistent services that meet the needs of Aboriginal and Torres Strait

Islander clients, engage with integrated and holistic approaches to care, and ensure the

presence of Aboriginal and Torres Strait Islander staff who seek to reduce the commonly

experienced fear of judgment, stigma and discrimination often experienced by SEWB

Aboriginal and Torres Strait Islander clients. Reinforcing the importance of community

driven approaches to successful service reform was further explained under priority area 8,

“Ensuring that the enablers of effective system performance and system improvement are

in place” (Commonwealth of Australia, 2017, p. 46). When reforming Aboriginal and Torres

Strait Islander young people’s SEWB services, in line with priority area 8, action needed to

consider how to reduce the disparities between ineffective research outputs, poor

knowledge translation to services and, above all, needed to establish ways to ensure direct

involvement of Aboriginal and Torres Strait Islander young people as consumers when

policy, strategy and services were being established. (Commonwealth of Australia, 2017, p.

46).

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3.8 The National Strategic Framework for Aboriginal and Torres Strait Islander Peoples’ Mental Health and Social and Emotional Wellbeing 2017 – 2023 As previously outlined in the introduction to this chapter, the National Strategic Framework

for Aboriginal and Torres Strait Islander Peoples’ Mental Health and Social and Emotional

Wellbeing 2017-2023 (the SEWB Framework) acknowledges the history of SEWB and mental

health policy development specific to Aboriginal and Torres Strait Islander peoples and aims

to respond to “the high incidence of social and emotional wellbeing problems and mental ill-

health, by providing a Framework for action” (Department of the Prime Minister and

Cabinet, 2017, p. 2). The SEWB Framework clearly and actively aligns itself with other

relevant policy and plans, including but not limited to, the National Aboriginal and Torres

Strait Islander Health Plan 2012-2023 (Department of Health and Ageing, 2013a) and its

Implementation Plan (Department of Health, 2014), the National Aboriginal and Torres

Strait Islander Peoples’ Drug Strategy 2014-2019 (Australian Government, 2016), the

revised COAG Closing the Gap targets (Commonwealth of Australia, 2018; Department of

Prime Minister and Cabinet, 2017), and the National Aboriginal and Torres Strait Islander

Suicide Prevention Strategy (Department of Health and Ageing, 2013b). Of particular

importance is the establishment of the Aboriginal and Torres Strait Islander Mental Health

and Suicide Prevention Advisory Group, appointed to renew the existing policy and develop

the SEWB Framework. The SEWB Framework notes the successes, and failures, of previous

policies and frameworks and specifies the positive influences it draws upon from previous

policy, strategy or frameworks, including the Ways Forward report (Swan & Raphael, 1995)

and the 2004 SEWB Framework (National Aboriginal and Torres Strait Islander Health

Council and National Mental Health Working Group, 2004) that both emphasise an

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Aboriginal and Torres Strait Islander holistic understanding of health and wellbeing. Of specific

relevance to this study is that one of the key areas for focus in the SEWB Framework is a “focus

on children and young people” (Department of the Prime Minister and Cabinet, 2017, p. 12),

providing scope for specific policy, strategy and service development across the entire SEWB

Framework. In all six action areas, within many key strategies and example actions, young

people are explicitly named; this marks a great shift from previous policy and strategies that

demonstrated less of a consistent focus on the needs of Aboriginal and Torres Strait Islander

young peoples. The SEWB Framework provides example actions to ensure that Aboriginal and

Torres Strait Islander lived experiences of SEWB are included in policy, strategy, and service

development. For example, one action under Outcome 1.3 (Effective partnerships between

Primary Health Networks and Aboriginal Community Controlled Health Services) it states the

need to “Engage Aboriginal and Torres Strait Islander communities in the co- design of all

aspects of regional planning and service delivery” (Department of the Prime Minister and

Cabinet, 2017, p. 19). While there is no specific action for the inclusion of Aboriginal and

Torres Strait Islander young people in the collaborative and co-design phases, there remains

hope that the SEWB Framework’s strong focus for meeting the needs of young people will

encourage participation of Aboriginal young people.

3.9 Chapter summary

Mental health and SEWB have been recognised as major challenges for the medical and

wellbeing community of the 21st century (Brundtland, 2000; Purcell et al., 2011). This

applies to Aboriginal and Torres Strait Islander young people who have mental health and

wellbeing conditions “in the top four conditions contributing to their overall burden of

disease” (AIHW, 2018, p. 127), with Aboriginal and Torres Strait Islander young people

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experiencing higher rates (almost double) of long term mental health conditions than non-

Indigenous young people, more than double the hospitalizations for intentional self-harm

than their non-Indigenous counterparts and four times the mortality due to intentional self-

harm (AIHW, 2018, p. 156).

Part of this challenge involves the need to properly understand the most suitable

preventions and interventions for Aboriginal and Torres Strait Islander young people,

moving away from the more paternalistic way of designing policy and services that does not

adequately engage with communities and individual consumers. As such, a key development

in understanding successful SEWB care has been seen through the movement towards the

creation of services that reflect the diversity of cultural, social, community, and individual

needs (McGorry, Bates, & Birchwood, 2013). However, for Aboriginal and Torres Strait

Islander young people, such efforts have only recently been made, with few positive

outcomes to date (for example, Farnbach, Eades, Fernando, Gwynn, Glozier, & Hackett,

2017; Farnbach, Eades, Gwynn, Glozier, & Hackett, 2018; Murrup-Stewart, Searle, Jobson, &

Adams, 2018; Skerrett, Gibson, Darwin, Lewis, Rallah, & De Leo, 2018).

While policy frameworks and strategies have developed a more youth-focused position over

the last few decades, there remains inadequate specificity of actions to ensure inclusion of

Aboriginal and Torres Strait Islander young peoples’ voices during the collaboration and co-

creation phases of SEWB policy and service development. Ensuring those voices are

included and heard needs to be a major focus for any subsequent SEWB and mental health

policy or strategy if future improvements are to occur. The following methodology and

methods chapter remains true to this as it describes how my research maintained Aboriginal

and Torres Strait Islander voices and lived experiences as core in the research.

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Chapter 4: Methodology and Methods

4.1 Introduction

This chapter provides the research context for my study and describes my methodology that

maintains Aboriginal and Torres Strait Islander peoples, voices and lived experiences as

central. It also summarises the study ethics, recruitment, data collection and analysis.

4.2 Research ‘with’ not ‘on’ Aboriginal and Torres Strait Islander peoples and communities

A long history of ‘doing’ research ‘on’, not ‘with’, Aboriginal and Torres Strait Islander

peoples and communities, resulted in negative experiences of research that were often

deficit focused and had little benefit to Aboriginal and Torres Strait Islander peoples or

communities (Humphery, 2001; Thomas, Bainbridge, & Tsey, 2014; Walter, 2005).

Fortunately, major reforms in Aboriginal and Torres Strait Islander research have resulted in

the establishment of national ethical guidelines for research involving Aboriginal and Torres

Strait Islander peoples and communities. These guidelines ensure greater control and

ownership throughout the entire research process (National Health and Medical Research

Council, 2018a, 2018b).

In 2004 the Coalition for Research to Improve Aboriginal Health (CRIAH) was formed from a

collaboration between the Sax Institute (an organisation that connects researchers, policy

makers and service delivery agencies to ensure evidence-based health policy) and the

Aboriginal Health and Medical Research Council of NSW (AHMRC), the peak body for

Aboriginal health in New South Wales. CRIAH’s mandates include building Aboriginal and

Torres Strait Islander research capacity, partnerships and policy, with a particular focus on

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building genuine research partnerships between Aboriginal and Torres Strait Islander

communities and researchers. CRIAH identified the need for research to further explore the

health and wellbeing needs and priorities of urban Aboriginal people and, after extensive

consultation with Aboriginal communities, the Study of Environment on Aboriginal

Resilience and Child Health (SEARCH) was established.

4.3 The SEARCH Study

The Study of Environment on Aboriginal Resilience and Child Health (SEARCH) has been

operational for the past twelve years. SEARCH established authentic and collaborative

partnerships between Aboriginal and non-Indigenous researchers, Aboriginal health and

wellbeing leaders and four Aboriginal Community Controlled Health Services (ACCHS) , the

latter located in urban and regional areas in New South Wales (SEARCH Investigators, 2010;

Wright et al., 2016; Young et al., 2016). Importantly all SEARCH research is co designed and

co conducted with Aboriginal and Torres Strait Islander health professionals and

communities, who also have ownership of the data (Sherriff et al., 2019). SEARCH aims to

research factors relating or contributing to the health and wellbeing of Aboriginal children

and their caregivers. Phase 1 SEARCH data involved 1669 children and their caregivers, all

who attended an ACCHS partnered with SEARCH and had parental consent provided from

parents aged >16 (SEARCH Investigators, 2010). Data was collected by SEARCH across

several domains, including family and community factors, socioeconomic factors, health and

wellbeing measures and clinical measures. Although SEARCH priorities have explored

important cultural, social, environmental, and personal health factors gaining data through

varied methods, the focus of this methods section will relate solely to the SEWB priority

research process undertaken to fulfill this thesis.

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The SEARCH survey was based on the Western Australian Aboriginal Child Health Survey

(Zubrick et al., 2005) and the NSW Population Health Survey (Steel, 2008). The longitudinal

data collection within the SEARCH cohort included clinical measures and approved data

linkage. The protocol for SEARCH is described in more details in the published protocol

(SEARCH Investigators, 2010).

SEARCH Phase 2 included follow up surveys and several new sub studies which focused on

particular priority areas for partner ACCHSs. The data presented in this study emerges from

a sub study focused on examining how well local mental health service systems were

working for Aboriginal8 children and young people aged 16 to 25 years of age and was

collected between 2017 and 2019 being used for this specific study. The methods for this

sub study will be described in section 4.4. SEARCH remains the largest longitudinal study of

urban Aboriginal children in Australia.

4.3.1 The contributions of this thesis to the broader SEARCH study

SEARCH works to assist ACCHSs to investigate community health priorities, utilizing research

data to lobby for and inform evidence-based reforms. SEARCH has two main components as

a study; a longitudinal cohort of children and families who participated in two rounds of

data collection through surveys and clinical measures allowing consented data collection

and linkage, and priority areas specifically focused on areas including ear health, nutrition

and obesity, cardiovascular, kidney, and environmental health, and this study contributes to

the priority area of SEWB. Contribution to these ongoing partnerships and outcomes was

8 Young people participating in this study refer to themselves as Aboriginal. Out of respect, from this point in the thesis, I will use that term when referring to this study and the study participants, young Aboriginal people.

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achieved in multiple ways in the process of composing this thesis. Being a young Koori

academic enhanced the likelihood of Aboriginal young people feeling comfortable and

respected in an academic and health research environment. This successfully allowed

culturally safe spaces for Aboriginal young people to share unique SEWB service

experiences. Working alongside Aboriginal and non-Indigenous SEARCH researchers who

have consistently built upon these relationships over many years furthered this. SEARCH

remains true to community engagement protocols, also involving parents and caregivers,

health workers, and community stakeholders who shared SEWB service and system

experiences from their respective positions. Viewing the thesis as a platform where data

would be reported on and utilized for SEWB service reforms was important for SEARCH and

ACCHSs interests primarily, yet simultaneously, the author viewed the composition of this

thesis as an opportunity to critically evaluate the ways in which Aboriginal young people

need to be better included in qualitative health research if improvements in SEWB

outcomes are to occur. As SEARCH focuses on investigating data pertaining to various

cultural, social and environmental considerations across multiple health issues, the value of

contributing deeper analysis of the values in engaging Aboriginal young people with

qualitative health research will hopefully support future successful inclusions of Aboriginal

young people as participants in SEARCH and other studies across all health issues to come.

While my research forms one part of a larger body of work undertaken as part of the

SEARCH study, specific to my research, presented in this thesis, are the roles I undertook,

including contributing to the design of the interview schedule, ensuring ongoing

engagement and liaison with the ACCHS (see Appendix 2 for examples of this process),

working with the ACCHS staff to schedule the interviews with Aboriginal young people and

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leading the interviews with Aboriginal young people. Following data collection, I also led the

coding and analysis of the Aboriginal young people data and regularly fed back research

progress to the ACCHS and connected stakeholders. Prior to submission of this thesis I

presented an overview and key findings to the chief executives (CEs) of the participating

ACCHS. As an interactive session this provided scope for questions, clarification and for the

CEs final endorsement of the research and the written version of the thesis. A letter of

approval for submission has been provided by each CE (Appendix 3). I undertook this

research firstly as a young Koori person and secondly, as a young Koori researcher. This

intersectionality positioned me in a unique space and allowed me to create and ensure a

safe space for this research to be done with young Aboriginal peoples.

4.4 Research design

This study is part of a larger body of work that forms the SEARCH research program and its

design follows requirements established in the original protocol (SEARCH Investigators,

2010). The Consolidated Criteria for Reporting Qualitative Studies (COREQ) was also used to

inform the design and reporting of this research (Tong, Sainsbury, & Craig, 2007).

4.4.1 Ethics approvals

Ethics approval for this research was obtained under the application “Community-driven

approaches to mental health service system improvements for Aboriginal children and

young people”, granted by the Human Research Ethics Committee, South Western Sydney

Local Health District, NSW Health (local project number HE18/173 and HREC Reference:

HREC/18/LPOOL/275). That approval also provided additional approvals from the Aboriginal

Health and Medical Research Council and participating ACCHSs.

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4.4.2 Recruitment and participants

Face to face, in-depth interviews were held with 10 Aboriginal young people (aged 16 to 24)

at two ACCHSs in NSW, who participate in the SEARCH study (SEARCH Investigators, 2010).

ACCHSs are Aboriginal governed and community driven medical services, vital in the

provision of successful and culturally safe health care for Aboriginal and Torres Strait

Islander communities. To uphold the anonymity of the young Aboriginal participants, no

identification of the participating ACCHSs will be included, other than the location of one

ACCHSs was in an urban setting and one was in a regional location. Purposive sampling was

used to include Aboriginal young people, who were users of the collaborating ACCHSs. The

researchers initially met with ACCHS staff members whose roles focused on SEWB, both

known to each other through the existing SEARCH collaborations, with one ACCHS working

with the SEARCH Aboriginal Research Officer across the region to help identify potential

local participants. The ACCHS staff members identified potential participants who they felt

could offer useful reflections on their lived experiences of using SEWB services.

Eligibility criteria were developed through the joint work of SEARCH researchers and ACCHS

Aboriginal Health workers. To meet eligibility, participants had to identify as Aboriginal and

Torres Strait Islander, be aged between 16 – 25 years of age, and have used a mental health

or SEWB service within the local health district in previous twelve months. Participants were

recruited initially through the ACCHS staff members by telephone or asked in person, where

it was declared that participants would have to be willing to provide written informed

consent.

SEARCH researchers, including me, would then call participants to introduce the study in

greater depth, ask formally if they would happy to be interviewed with audio recording, and

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examine the results of Kessler 10 Psychological Distress Scale (K10) screenings (Kessler et al.,

2002). Participants scoring ≤21 on the study followed the Australian Bureau of Statistics’

scoring processes, naming ≤21 as low/moderate psychological distress and ≥22 as indicative

of high psychological distress (ABS, 2008). The K10 is a well-known screening tool used to

measure severity and frequency of anxiety and depressive symptoms that has been

supported as promising for screening with Aboriginal and Torres Strait Islander peoples

(McNamara, Banks, Gubhaju, Williamson, Joshy, Raphael, & Eades, 2014). Typically scores

range between 10 and 50, with scores in the higher ranges indicating more distress.

Participants were not eligible for the in-depth interviews if a K10 scoring resulted in very

high levels >30 of psychological stress or were considered by ACCHS staff to be too unwell to

be a participant.

4.4.3 Participant Welfare

Respecting that Aboriginal young people were participants bravely sharing SEWB service

experiences, participant welfare measures were established to mitigate exploring

potentially negative and harmful personal SEWB experiences during interviews. Prior to

commencing an interview, SEARCH researchers and each participant would have a yarn to

familiarize and recognise this was a culturally safe space with complete anonymity.

Participants were informed that at any time should they wish to stop or pause the interview

they could. ACCHS SEWB staff always offered to be present for each interview, if not

required, they would assist with introductions and finishing up the interview process.

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4.4.4 Data collection

A grounded approach informed the data collection framework of this study (Tong et al.,

2007). However, Yarning was used as a method for data collection. Yarning is well known as

an Indigenous research method that engages participants in research through culturally

familiar ways of collecting data (Bessarab & Ng'andu, 2010; Geia, Hayes, & Usher, 2013;

Priest et al., 2017; Walker, Fredericks, Mills, & Anderson, 2014). The use of Yarning as an

Indigenous research method was culturally appropriate for me, as an Aboriginal researcher

and for the Aboriginal participants of my study. It allowed me to follow the approved

protocol whilst also engaging with the participants in an authentic manner that

demonstrated respect, reciprocity and cultural propriety; importantly it allowed me to enact

my own commitment to doing research “with” (not on) Aboriginal participants.

An interview guide was developed based on input from current SEWB literature and from

other research team members (Appendix 1). Following SEARCH protocols (SEARCH

Investigators, 2010), interviews were to be carried out by both an Aboriginal researcher

(me) and either another Aboriginal research colleague, Janice Nixon or Mandy Cutmore, or a

non-Indigenous research colleague, Christian Young, ensuring a gender presentation and a

small team of two researchers. Members of the research team had undertaken cultural

training and research method training in the use of yarning. The yarning-interviews were

held at ACCHS sites at times convenient for the participants. Participation was voluntary and

all participants provided written, informed consent. Recruitment stopped once data

saturation was reached at both sites. A large amount of rich data was obtained from the ten

in-depth interviews. Interviews were audio recorded, with permission, and transcribed.

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4.4.5 Analysis

Thematic analysis was used to analyse the data. I undertook individual reading and coding of

the transcripts, identifying conceptual connections between themes, largely following Braun

and Clarke’s six phases of thematic analysis (Braun & Clarke, 2006). I developed a thematic

schema that I then took to a small group analysis session, involving other SEARCH qualitative

researchers. As this study is part of the larger SEARCH body of work, the small group of

SEARCH qualitative researchers also independently read and coded the transcripts to

inductively identify emergent themes. We met several times to discuss choices of coding

and coding structures. I used the group analysis sessions to triangulate my own coding

structures that I used for the final analysis.

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Chapter 5: Results

5.1 Introduction

Ten young Aboriginal people participated in the yarning in-depth interviews. Seven

participants were female and three were male, five used SEWB services in an urban ACCHS

context and five in a regional ACCHS context. Participants were aged between 16 – 24 and

the average age of participants was 21.

The average duration of the yarning in-depth interviews was 22 minutes (range: 16 to 30

minutes). Each young person (YP) participant was given a pseudonym code, for example YP

2102. These pseudonyms are used throughout this results chapter.

I identified four themes: knowing what SEWB services exist and early intervention, accessing

SEWB services, cultural safety, service Integration; each theme has several sub-themes,

described below.

5.2 : Theme 1- Knowing what SEWB services exist and early intervention

Participants promoted the need for increasing the availability of early intervention programs

and services. Although Aboriginal young people reported that many SEWB services in their

area were thought to exist, lack of knowledge existed as to where these services actually

are, with particular access issues involving gaps in early interventions and absences of

multifaceted programs and services holistically supporting positive SEWB. While few early

intervention programs currently existed in the areas that participants lived, there were key

areas that participants wanted more attention given to. Overall, multifaceted services and

programs that move beyond being purely SEWB care-focused were identified.

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5.2.1 ACCHSs primary providers of SEWB care

Aboriginal young people were more likely to use an ACCHS as the main point of reference

for information on access and use of the mainstream system. Importantly, all participants

were recruited through ACCHSs, evidence of the leadership in providing SEWB support

and care:

I think that most of the people I know that access mental health services, they've gone through (the ACCHS). I don't really know much more of any other ones around. (YP5104)

5.2.2 Challenges in knowing how to get SEWB support and services

Although many SEWB services exist, the mainstream system was found to be difficult to

navigate for participants, all Aboriginal young people. Participants noted that accessing

appropriate and ideal services could not be achieved without knowing what SEWB services

exist. Key areas were identified by participants that act as barriers when beginning the

process of accessing pathways to care. Participants identified that seeking SEWB care can be

a scary process that may involve feeling shame and being nervous about asking for help.

Combining the hardships of experiencing negative SEWB with uncertainties of how to find

SEWB help while feeling these emotions was a major barrier:

If you don’t know where to start, you think like, you know, you're just like, you’re just not sure, you’re not sure about it. It makes you just not want to get help kind of thing. (YP2102)

Yeah, and - people don't know about them and also, I feel like they're scared to ask for it. They probably need someone to ask them before they ask for it. (YP5104)

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Other participants focused on the need to have more of a presence in the early intervention

space, noting that without consistent information and promotion of why earlier intervention

is good, young Aboriginal people will continue to fall through the cracks of SEWB systems

and service delivery:

Even social media because you can't have physical posters and stuff down here. It won't last long. Even if (the ACCHS) puts up a post, how they say it ain't weak to speak and things like that, I've noticed lately I've seen a few people on my Facebook who do go to (the ACCHS) have been sharing their story and stuff just because of all that it ain't weak to speak stuff going around. So just, yeah, like a Facebook post saying it's normal to talk about things like that. (YP5103)

Only two participants voiced that it was not too difficult to locate options of care. However,

the sense of having adequate autonomy to do so was perceived as challenging. Lack of

clarity surrounding why accessing SEWB care can be beneficial, and how to approach

discussing doing so were highlighted as potential solutions:

Yeah. I feel like the hardest part, it's available, but the hardest part is building up to go to it. It's easy and accessible. You just rock up and it's fine but that's the hardest part, I guess. That's why I feel like the advertisement and the talking about it would be the starting point for that. (YP5103)

I just feel like if they made it more, not more accessible because it is, it's easy to walk in, but no-one knows what to do sort of thing in this area, I guess. (YP5103)

Clear communication between a clinician and client, and provision of service availability and

SEWB information was noted as helpful, supporting other participants’ views about the

importance of having more knowledge of how to access the SEWB system:

Yeah, like he printed out information sheets and things to enter out for your own personal review sort of thing to reflect on what you're feeling and things

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like that. I think that was a good idea just to reflect on why and what's making me feel like that. (YP5103)

5.2.3 A need for more information about options for SEWB support

Commonly, participants expressed the need for more accessible information on available

options of SEWB care. Participants had clear ideas about how such information could be

promoted to young Aboriginal people. Advertising was, on numerous occasions, stated by

different participants as important if Aboriginal young people were to be better equipped to

access SEWB care:

I don't think there's enough advertisement. But, and also, they're embarrassed to ask for help. (YP5102)

Well I just feel like at the moment there's not a lot of, not advertisement, but representation. I didn't know about any of it until I went and had to go in myself sort of thing. (YP5103)

Advertising would help. Kids are all into technology these days so advertisement on phones or in their schools or, even if parents talk about it at home. I know growing up that no one ever talked about that in their household. (YP5102)

5.2.4 A need for information to help understand what SEWB support is like

Aboriginal young people also spoke of a need for more information about the SEWB care

context and experience. One participant found that not knowing the processes of what

happens in SEWB care was a barrier:

Just not knowing what you’re in for, I guess. Like just not knowing what’s going to happen and what could happen. It’s more about like not wanting to talk. I’m - a lot of people don’t realise that you got to talk about it, because you’re not going to get nowhere if you don’t. (YP2102)

Ideally, early intervention supports would exist before SEWB issues were experienced at a

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threatening level. Provision of accessible information on SEWB care was

suggested as important for help seeking to increase. Enhancing this information involves

helping Aboriginal young people know what help is available, what the SEWB help-seeking

process involves, and how to navigate systems to find helpful services and programs:

I just think getting the support in there before it gets to that stage and letting them know that there is someone there. I guess they probably feel like they don't have anybody out there. I feel like it'd be good if it was more clear to people that there is that help there. (YP5104)

5.2.5 Schools and education-based programs as key opportunities for early intervention

Early intervention programs in schools were frequently discussed as being needed yet

currently being largely absent. Interestingly, participants clearly had well-formed ideas for

what might work well in the school SEWB health education space. Some suggestions

included having more people with skills and knowledge to identify at risk students, more

opportunities to present SEWB health education presentations at schools and other

educational settings, and having extra support people available as an early intervention

initiative:

I probably would if you got people to go to schools and just sit down and have a chat with the kids and then just be like, look, if anyone's feeling down or something, you know, you can come and have a chat after the… (YP5102)

I know (ACCHS Aboriginal staff member) and he helps out with the young fellas and that. I know it like happens and that but probably not as much as it should you know. They should be going into the schools and talking to the schools about that. You know like talking to the schools about the kids that need extra help because you can tell from the kid who goes to school and mucks up at school that he’s not having a good feeling outside of school you know. His routine isn’t good outside of school…(YP2102)

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If you're looking at younger kids at school, like going to the Aboriginal liaison officer at school with your thoughts or anything like that could help and then I guess they can refer to seeing the doctor on going on from there, going to Headspace; things like that. (YP5102)

But, they're not known, you know, why aren't they out in the schools grabbing them and doing talks and presentations or trying to make a day out of it or do a holiday - something in the holidays for the kids or something like that. (YP5102)

5.2.6 Outreach services considered to be effective

Outreach services offer flexibility in the provision of SEWB care by engaging and interacting

with clients through varied methods of SEWB care that are provided outside of traditional

clinical and service settings. Outreach programs were seen not only as being more efficient

regarding accessing SEWB care when living with difficult SEWB circumstances, but they were

also viewed as beneficial in building relationships between SEWB health workers and clients.

Participants felt that SEWB outreach work contributed to developing a better understanding

of the contexts, lives and needs of young Aboriginal people:

So, people you know, say if they’re like mental health people and that, they see a kid, they just see him - there’s a better way to get to know them you know what I mean. Like go up to the [unclear] see what they're dealing with you know. Then they'd be able to - it’ll help you help them, you know what I mean? (YP2102)

Another participant highlighted that SEWB outreach services should not just be reserved for

young Aboriginal people. SEWB outreach is a whole of community need, indicating that

SEWB outreach service options that cater to all community members are needed:

Well more of an outreach program really. Not just for minors, not just for teenagers. Need it for all age barriers [sic]. There’s all Elders out there looking for jobs and whatnot and needing help and everything like that but still, no one’s getting support. (YP2104)

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5.3 : Theme 2- Accessing SEWB services

5.3.1 Aboriginal Community Controlled Health Services (ACCHSs)

In this study, ACCHSs were reported by participants to be the primary SEWB service

providers for Aboriginal young people. In general, participants reported positive SEWB

service experiences when accessing an ACCHS, although a small number of negative

experiences existed. While many of the services offered by ACCHS in relation to SEWB are

also offered at mainstream SEWB services (e.g. appointments with psychologists), ACCHSs

SEWB services were identified by all participants as more genuinely supportive and relevant

to what Aboriginal young people required in their SEWB-needs context.

5.3.2 Approachability and flexibility of ACCHSs

Aboriginal young people requiring SEWB care felt more comfortable approaching an ACCHS

than a mainstream service for support. One participant explained that by having access to

an Aboriginal governed organisation, as an Aboriginal young male, this meant he didn’t have

to question whether support would be provided:

Yeah, like here you know that there’s always help here for a black fella, there’s always help here but it’s still hard to even go and ask for it, you know what I mean… (YP2102)

Providing immediate and sudden access to SEWB services was important for participants.

Having a SEWB service that was responsive to an immediate need was considered essential

and positive:

Yeah, you can just call up and the girls straight away direct you to where you need to go. Yeah, you can book an appointment. For a crisis, like I said before, you can just drop in or they can come out to you. They're quite flexible, yeah. (YP2101)

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Lived SEWB experiences of Aboriginal health workers at ACCHSs allowed Aboriginal young

people to feel less judged when accessing and utilising SEWB care compared to mainstream

SEWB services:

Yeah, they just felt like – to me it felt like they were literally just judging everything that I was telling them. So, it just didn’t make me feel comfortable at all, whereas when I went to (the ACCHS) it wasn’t like that, they weren’t judging me. They knew – they kind of knew the experiences that I’ve come from. So, they were able to help me pretty well. (YP1505)

5.3.3 Outreach services from the ACCHSs

Physically, having capacity to access SEWB services was a common challenge for

participants. SEWB service options from the ACCHSs were regarded as beneficial for

multiple reasons, including outreach helping to overcome anxiety associated with having to

go into a service and the flexibility outreach SEWB services offer:

I think out here is really good, how - especially like I was saying before, probably multiple times that you guys can actually outreach and come out to people. Whereas if they're having anxiety and they really can't bring themselves to come in here, you guys are willing to come out to them, which is really good. (YP2101)

5.3.4 Shortfalls in using ACCHS SEWB services

Participants who had utilised SEWB care through the ACCHSs did think that there were

improvements that could enhance overall access. Limited service delivery hours were

identified as a barrier to accessing SEWB services:

Well, the service here is really, really good. The only thing is it's not open late. It's only during office hours. They told me if there's ever a problem to drop straight in, but the thing is the problems have always happened when you aren't open. (YP2101)

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Long waiting times experienced when wanting to access ACCHS SEWB services were

considered a problem:

The only probably thing is waiting times. Just if you've got an appointment or anything like that, it's probably the only thing. But everywhere is like that. I think it's just always understaffed and busy, yeah, due to high demand. (YP2101)

No, I didn’t look at anywhere. I think I’m just a person that just stay home. When I wanted to come to (the ACCHS), I come to (the ACCHS). The only thing that’s really hard with (the ACCHS) is just the slowness. (YP2105)

Not being able to access transport to the ACCHS SEWB services was a challenge:

Transfer. Transport. Yeah and you can’t get the transport because the only transport is for Elders. (YP2105)

Lack of continuity of SEWB service and follow up was also considered to be a deficit in the

ACCHS SEWB model by one participant:

I guess - because (the ACCHS) just kind of - like, you go to (the ACCHS) with your problems and they refer out… ... is the kind of the feeling you get. But if - and they don't really follow up either. They kind of just, here's your referral…(YP5102)

5.3.5 Mainstream system SEWB services

Participants reported that mainstream SEWB services were providing minimal positive

assistance for Aboriginal young people living with poor SEWB. Importantly, participants

perceived the mainstream system as crisis driven. A recurring comment was the feeling that

a young Aboriginal person needed to be at the extreme end of the SEWB care spectrum for

SEWB care to be offered. Participants were largely unaware of alternative options of SEWB

care in the mainstream system, other than crisis interventions. However, participants did

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have firm ideas of what mainstream SEWB reforms could offer to be more suited to

Aboriginal young people.

5.3.6 An absence of alternative options for SEWB care

As mainstream SEWB services were deemed insufficiently accessible by participants, ideas

for reforms were voiced. Suggestions that participants identified were not complicated;

simply, they suggested an enhanced focus on supporting young Aboriginal people who are

attempting to navigate the mainstream SEWB system:

Just definitely a more supports-based service, and if you're going to be accessing [SEWB] through mainstream, the mainstream needs a whole big overhaul especially. Because you can't access it. It's all for show. (YP2101)

It definitely does need extra support, especially if it's out of the grounds of here. I think if it's more in a mainstream environment where you're getting assistance from, I think there needs to be more support especially for Aboriginal people, but also the normal community as well. Because it seems like nobody can really access it. It's all just for show, practically. Yeah. (YP 2101)

Participants were aware of suitable, alternative options for SEWB care in mainstream

systems. Most participants expressed that holistic based, early intervention services were

somewhere to be found in mainstream SEWB services, but they were not being promoted

sufficiently. However, participants were aware of only a limited number of holistic SEWB

mainstream services and questioned why, within a large system capable of implementing

similar services, there are so few available:

Well, I wouldn't have a clue. But I know that when he went to school that's all

he did, he hung around that group of people, like the Clontarf, and it must

have helped him some way, talked about his problems or something. I don't

know. But it changed him. (YP5102)

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One of the other programs is very in touch with their clients. I can't even

think of what the program was. They go do house visits and make phone calls

and things like that. Why don't our mental health program have that? Why

isn't there interventions in the schools? Why is there not support workers

going out? Why isn't there more awareness in the community? (YP5102)

Yeah, I think it’s tough sometimes. On one hand you have to go and make a

choice to seek some help… and that’s pretty confronting, especially as a

younger person. But I think sometimes we hear that, whether it’s sport or

whether it’s in the school setting, having those – maybe it’s not a

psychologist or a specific health worker but those kind of mixed in services.

(YP5105)

5.3.7 Person-centered care is what we want

Once engaged with a mainstream SEWB service, participants critiqued aspects of service

delivery. Experiences of feeling isolated and uncomfortable inside mainstream SEWB

services, even before meeting the clinician, was an experience promoted as needing change:

No, they don’t really check up on you. Or even if you’re sitting there waiting for the doctors, they don’t really say anything. They just sit and wait until the doctors sing out to us. (YP2105)

Think just be there for everyone. Check up on, I reckon. Tell them, are you okay? If they say they okay, no serious, are you okay? About not asking are you just okay, they asking you tell me, are you okay? Speak your mind. That’s what we – yeah, I reckon. (YP2105)

Another critique of mainstream SEWB services was based on experiences of feeling rushed through the assessment phase:

I think definitely, yeah, like I said, more assessments. Sit down, take more time with them as well. Delve into what the actual problem is. There's always

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a problem as to why someone is the way they are. Actually, yeah, take time. Take time. Because they might not open up the first time, but they might eventually open up to you, and you'll delve into that problem. (YP2101)

5.3.8 Holistic services are desired

Most participants desired SEWB service options that offered alternatives to clinical, or

Western biomedical models. However, those models of SEWB programs were limited:

Yep, because up here, there’s not many programs for younger than my age and I’m 24. Name one program I’ve come to here this week, any day. I’ll have a day off it. There’s not one program I can come, and I don’t have children but why should I have to have children to come to a program? (YP2104)

I reckon. I haven’t heard anything about for younger ones. I reckon it would be good for something to get put on for all the young fellas that come and do something. Whether they want like put up and if they say – I wouldn’t even have a clue what they want. Or have something running for them to get them out of their – get out of that mental health stage. (YP2105)

Participants also expressed suggestions for whole of community programs that sought to

mitigate community level negative factors impacting on SEWB:

A lot of the boys are real angry like, and they need something to take their anger out instead of doing silly things you know like even set up a boxing thing, you know, [for them to] get in and take the [ring around]. (YP2102)

Yeah, no I'd definitely - if I had a magic wand, I'd do a rehab centre with more beds. I do know a couple of people that - they go that way and then there's no beds here in (community), and then they just continue down that sad path, I guess. (YP5104)

It’d be about bringing the whole community together and making sure it’s all right for everyone. Not just for one person. Making sure that it’s all right to knock down barriers with everyone. (YP2104)

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5.3.9 The Emergency Department (ED) needs to change, it’s a crisis driven system

Aboriginal young people described experiences of distressing and confusing presentations

to the ED. In explaining the lack of alternative options of care focused on early intervention,

the crisis driven mainstream system has embedded help seeking behaviors of participants to

more frequently enter the ED setting when severely overwhelmed with SEWB issues.

A key frustration reported with the mainstream SEWB system, that it was only reactive to

Aboriginal young people’s actions, rather than being responsive to their SEWB needs, was

identified in one participant’s experience:

Well there’s no supports really available unless you go get locked up or go get a criminal activity. That’s the only support that you have, is through juvenile justice. They’re the only people that can support anyone in my eyes. (YP2104)

Participants raised concerns for younger, emerging generations of Aboriginal peoples

potentially needing SEWB services. Insights into the complex environments Aboriginal young

people encounter when confronting SEWB help seeking, in the community context, were

identified. Concerningly, the reality of the mainstream’s failure to fulfill its purpose was

stated with clear frustrations:

Like the young girls now, a lot of them get into trouble now because they’re finding that it’s easier to go get in trouble and get help that way than asking their own family and people that they know. You can’t walk up to your local organisation and say oh, I’m struggling, I need help. (YP2104)

Yeah. Because if - the way I see it is, if a kid goes in and they think I'm going to go in here, I'm going to walk out better, and then it just backfires on them and they walk and they're like; didn't work, don't want to do it. It would be hard for them to pick up again. They'd be like; what's the point it didn't work the first time. (YP5102)

Why should I have to go through Domestic Violence to come to a [SEWB] program? (YP2104)

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Sh#t. It’s sh#t. Unless you’re section 34, it’s f###ing sh#t. Section 32 or whatever it is. It’s f###ing sh#t. It’s sh#t. You don’t get nothing. You don’t get nothing. (YP2104)

5.3.10 Inadequate SEWB and mental health assessment in the emergency department

Emergency departments (EDs) were critiqued for the little attention given to assessment

procedures. One female participant identified that the first important step after presenting

to the ED was to have an appropriate assessment conducted with adequate follow up,

which was not her experience:

I think they need to do more assessments on people who come in, and actually assess them further. If someone's genuinely wanting help, let them have the help. I feel it's just completely - you're turned away there… (YP2101)

The SEWB assessments experienced in EDs were fast, abrupt and rushed, leaving participants with a sense of being pushed “straight out the door”:

So, other services I've tried to - I've been to psychiatrists, I've been to psychologists. They just seem to tell me that it's all in your head. There's not really much support. I've had assessments from the mental health team at Liverpool Hospital, and they just did a quick assessment. It took them like 10 minutes, and they just said, there's no issues. That was it, straight out the door. I've never heard boo from them again. (YP2101)

They just said, there's nothing wrong with you, after ten minutes later, and out the door. That was the assessment. I only got that assessment because I begged - I was screaming, begging down the phone for someone to do something. That's all they gave me, was 10 minutes, and to say I didn't have a problem. YP2101)

Definitely with the assessment side of things, for mental health. They barely even let someone [touch foot] to get an assessment. I think the only way you'll really get an assessment is if you're - if I guess police pick you up, or something like that, where you're deliberately referred. Whereas, I was like a self-referral. I wanted help, didn't even give it to me. Yeah. (YP2101)

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5.3.11 Being taken seriously in the Emergency Department

Presenting at the ED for SEWB was conveyed as traumatic and discouraging. Sensing that

SEWB issues being experienced were not considered to be legitimate by ED staff was

difficult for one participant. In hope of seeing a mental health professional, the lack of

appropriate expertise was a further burden to the situation:

I think they thought I was going crazy. I tried to explain to them, if I'm noticing something's wrong, then something's wrong. It's hard for someone to admit something's wrong. I think they, yeah, just thought I was just another loopy, and off I go… (YP2101)

I think they need to take mental health more seriously. I think that it's - I didn't even get seen by mental health when I checked into emergency. They did not even come past. They did not even see me. I just was seen by a normal doctor who was pretty much telling me, it's all in my head. I did not even touch base with someone from mental health, at all. That's what I really wanted. Yeah, and didn't even get close. (YP2101)

For a young person presenting at the ED, details were explained on how confusing it was to

be following the apparent guidelines, to end up with inaction:

There's posters everywhere saying, ask for help, ask for help, ask for help. I was screaming that at the doctors. I said, there's all this stigma to get help and ask for help, but how do you access it? It was just lies after lies. (YP2101)

Unfortunately, even when an individual has been successful in reaching the intended mental

health facility of the hospital, the impact on the situation was reportedly minimal:

I've tried to access mental health through - I've been checked in for panic attacks at the emergency, they've shipped me off to the mental health facility in the hospital. They deem that there's nothing wrong, so they just ship you home. There is really not much support. (YP2101)

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In keeping with views expressed about accessing SEWB care through mainstream services in

general, many participants explained they could only access support through ED if they were

experiencing a crisis. If ED did not assess them as being in crisis they experienced being

shuffled around and turned away:

It's - the only way I think you can get help is if you go absolutely crazy and the police are called in, you're shipped in there, or something. It's the only way you're going to get help. I didn't want to get to that stage, but it was crossing my mind, maybe I have to do something stupid to get help. Because no one would give me help. I tried every phone number, every avenue, emergency, every mental health facility. Turned away. Yeah. (YP 2101)

5.3.12 More SEWB and mental health supports are needed in the emergency department

Repeated negative experiences at the ED provided scope for participants to directly call for

additional and alternative advocacy support at this level:

Yeah, I think if there was maybe some kind of counsellor to help give you a voice, because I just feel - yeah, they just think, it's a crazy person. There's no one there to back you up, and say hey, something's not right. You know? Yeah, definitely. (YP2101)

Of concern, was the identification of the shared experience of reduced access for other

young (non-Indigenous) people. Captured in the following quote, ED SEWB services are

“near impossible” to access and positioned as representative of enacting internalised

racism, “…if they [non-Indigenous young people] can’t access it, how are we (Aboriginal)

going to access it?”:

Positive? None. None at all, to be honest. Negative, it's all negative really. I couldn't - in the emergency department, you do not get to see someone from mental health. Normally, there's one - there's at least someone there from mental health. Do not even get close to seeing them. I also have a partner who was admitted, same kind of thing, mental health. He had a severe panic attack. He didn't even get to touch base with mental health, and he's not

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even Aboriginal. So, if they can't access it, how are we going to access it? It's near impossible. You've pretty much got to be, I think, on a court order or something to get the service. (YP2101)

5.4 : Theme 3- Cultural Safety and SEWB services

5.4.1 Culturally relevant SEWB care

Aboriginal young people reported that they required SEWB options of care tailored

specifically to meet the needs of Aboriginal young people. Experiences of culturally relevant

SEWB care were appealing and were also considered to be spiritually supportive and

transformative. Success factors for culturally engaged SEWB care noted by participants

included involving Elders, community leaders, and connecting with traditional land and

Country. Suggestions made were reflections of personal experiences:

…like taking the young black fellas out bush and that you know, and just take them camping and talking more, getting it out of them you know. Asking them questions, you know, and how they can - how they would want it to change because you got to talk to the young fellas you know. There are smart ones out - like they’re smart bro you know, they’re not silly, and they know what they want. They [don't] know what to do, you know. Yeah. (YP2102)

Elders, people that's been through the same sort of thing and being able to talk and sit around a campfire and just [mad] yarn, you know like tell ‘em yarns… Because I know that helped me a lot too - spiritual, spiritually you know culturally, it was the maddest feeling I’ve ever felt. (YP2102)

They monitor him. Well not monitor him but they check up on him. They say oh, come on, we’ll take you out. We’ll have a yarn to you. What do you want to do? We’ll go out and do some bush lessons or something like that. They get a young people program together, they take them out. They were only out there the other week, they took them out to Wedderburn, and they all go carve weapons and that. (YP2104)

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5.4.2 ACCHS = Culturally appropriate SEWB services

Finding comfort in being surrounded by other Aboriginal people at a SEWB service was

commonly reported across participant experiences with ACCHS SEWB services. Participants

expressed that ACCHS SEWB services related to the personal problems and the contexts

Aboriginal young people encounter, while mainstream SEWB services were juxtaposed as

lacking this understanding:

I think that the services here is more obviously tailored for Aboriginal or Torres Strait Islander people, which gives you more of a comfort feeling. Whereas a lot of other doctors, they kind of don't understand that Aboriginal people have different problems and have different needs that aren't met. Whereas you guys, yeah, seem to meet it a bit more. (YP2101)

Being around – like for me, just being around more Aboriginal people made me feel a bit better. (YP5105)

I think it's just you guys understand the needs of what young Aboriginal people are wanting, whereas mainstream it's just - you're just like a number. There's no real person-centred care. Whereas out here, everyone's treated with respect, courtesy. I find that here you guys just understand a whole lot more than someone who's just from another health facility by itself. Yeah. (YP2101)

5.4.3 Mainstream SEWB system & services – insufficient for Aboriginal needs, failing to cater for Aboriginal cultural safety

Enhanced patient centred SEWB care in the mainstream setting was desired by participants.

Mistrust in the commitment of SEWB mainstream services to properly cater for Aboriginal

young people was of concern. Interestingly, participants were noting that even minor

adaptations to mainstream SEWB service delivery, like “talking with the person, and

explaining things to them nice and clearly”, would have potential to boost the effectiveness

of participant experiences:

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I think talking with the person and explaining things to them nice and clearly. Because I know with anxiety, you can get quite worked up and it just goes through one ear and out the other. I think just having the comfort zone and knowing that you're going to be turned away. My attitude going into emergency was shocking, because I knew it was just going to be the same thing. Here's a Valium, out the door you go for the night. That's that. It doesn't solve the problem. There's obviously an underlying issue, and it never gets delved into. Yeah. (YP2101)

Aspects of mainstream SEWB service design and delivery were perceived as culturally

inappropriate. One female participant expressed an uncomfortable occurrence where she

was referred to an older male clinician in the mainstream SEWB service delivery. In some

cases, this would be perceived as culturally inappropriate in an Aboriginal context, and

might be deemed as taboo:

She was happy with the process at (the ACCHS), but to be referred out and then go see, well - old white man; she didn't like at all… It scared her and she didn't want to talk to this person she didn't know. Yeah. It's just hard. You kind of sit back and go, well how can I help her? (YP5102)

Another example of culturally disengaged mainstream SEWB service design and delivery was

conveyed by a participant who experienced an uneasiness of being in a clinical setting.

Importantly, the participant not only described the negative experience but also suggested

possible solutions:

That’s nerve-racking for - especially Aboriginals too because you're stuck inside [the walls]. To be able to, maybe for - to be able to talk freely, to be right you know outside…somewhere other than just sitting inside a room, you know, and just having the walls to look at, being nervous about. To be able to get out maybe go for a drive, pull up at a park, and just have a mad yarn. Get out and that, yeah. (YP2102)

For black fellas you know, if you were to take them out to the bush, with the Elders and that, and learn ‘em a few things like… Teach em’. It’s gonna open up - it makes you think different. It's happened to me when I went to my

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home to my uncle. He spoke and I spoke to him. It was that easy. I couldn’t talk to no-one like I did him, you know. He helped me a lot too. But other than that, I see with the young fellas when they go on camps and that with that, they only went on a camp not long ago. (YP2102)

And that’s what I reckon like that does will help a lot of people going through mental health. Aboriginals you know to be able to go back to country with their mob. (YP2102)

An inability to genuinely understand the needs of Aboriginal young people who sought help,

and not having adequate cultural expertise, were experienced by multiple participants. One

participant viewed this gap as a major underlying concern for the mainstream SEWB system:

It's hard with non-Aboriginal organisations that they don't have that culture awareness about them as well. (YP5102)

Aboriginality checks and Aboriginal health worker support, were seen as an important first

step in understanding and enacting culturally safe approaches to provision of care, and were

noted as absent in the experience of mainstream SEWB help seeking for one participant:

I say - I say to them - I never get any liaison officer, nothing. Nothing comes past. Nothing to do with Aboriginality, no. Yeah. (YP2101)

Participant experiences highlighted that a lack of cultural awareness negatively impacts the

capacity to resonate with Aboriginal young people accessing SEWB services. One participant

was offered advice that contradicted cultural norms, and this became a barrier for her

engaging with the SEWB service. The advice given to her did not align with Aboriginal family

dynamics and demonstrated a lack of cultural understanding and insight:

Yeah but she kept turning around and saying to me, she goes oh, you got to think of you, you got to think of you. But you just come from working at a black organisation, surely you should know you can’t be just about you coming from a black family. (YP2104)

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Another similar experience occurred on a separate occasion for one participant, who

insisted that the current structure of mainstream SEWB systems made it simply easier to

just seek SEWB help solely within an Aboriginal organisation:

Well like (the Aboriginal ACCHS staff member) said, the cultural awareness thing… I just - whenever I went to go see the counsellor, I didn't feel like she saw my point of view. ..... because she didn't have that. But whereas if you went to (the ACCHS) then, I don't know, I just feel like they'd understand me more and I'd be more comfortable. Yeah. It's not easy going from one place to a new place. (YP5102)

5.5 : Theme 4- Service Integration

5.5.1 SEWB services and systems need to work together

Participants voiced experiences of SEWB service systems (both between mainstream and

ACCHS and within mainstream itself) that lacked integration and continuity of care. At the

ED, concerns were particularly strong:

There's no aftercare of what to do. No, there's nothing. It's just, here's a Valium to calm me down, and you're out the door. There's no follow-ups, there's no nothing really. Yeah, you're on your own. (YP2101)

Yeah, no, there was no support at all. They gave me a card that was meant to be a number to call to book an appointment, emergency, a proper appointment, and they just palmed me off with a whole lot of information to the suicide hotlines. I got home and called them, and they were like, this isn't an appointment number, it's suicide hotline. I was like, that's not what I want. (YP2101)

Negative experiences of lack of cohesion with referrals highly discouraged some participants

from SEWB help-seeking. Given SEWB help seeking for a young Aboriginal person can be

challenging, the experience of services lacking continuity was identified as a true barrier:

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I think it would be hard. Very hard. But if kids are getting referred out to community health or Headspace and things like that and then they don't go to their appointments, I think it would be very hard for them to even pick up again or even try another service. (YP5102)

It was the same process all over again, really. They'd sit there and be like; well, do you want to go and see someone else; do you want medication; do you want to - they just. You go to one place, it doesn't work; you go back, they try to send you off to another place and it's just going to be the same thing. (YP5102)

Cycles where negative experiences involving uncertainty around continuity of care and

having inadequate supports when navigating the SEWB system were highlighted as barriers.

Adding more Aboriginal health workers or liaison officers, however, was offered by

participants as a suggestion for adding valuable support that could transform SEWB

integration and delivery:

Yeah, see I've, yeah, I think I've been referred out once and it was a bit rough because they didn't communicate times and appointments and things like that. I just feel like, it's a bit hard to ask, but to have maybe an Aboriginal representative at each place that just - if they get a referral from an Aboriginal and Torres Strait Islander centre that they can communicate. I don't know. That's what I mean, it's a bit hard to ask to have that everywhere. (YP5102)

But if they have the mental health workers supporting the young people, giving them calls, like following up; have you gone for your appointment, would you like me to go with you to your appointment and things like that would help a lot of kids transition from (the ACCHS) to mainstream. (YP5102)

5.5.2 ACCHS make efforts to enhance SEWB service integration for clients

Feeling comfortable accessing an ACCHS, inclusive of doctors and other health workers who

were able to facilitate appropriate, supportive referrals, was valued. Longstanding positive

ACCHS-reputations, familiarity with employees, willingness to facilitate liaison with

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mainstream SEWB services, and humanity in SEWB service delivery were identified as

positive, enabling young Aboriginal people to access SEWB services:

Because (the ACCHS) been here for so long and everyone knows (the ACCHS).… They feel comfortable coming down to the doctors and the majority of the workers are from this community, so they see it's our - they know we're humans, we're not robots and everything like that and they're comfortable to come to us. (YP5102)

5.6 Chapter summary

Results from yarning with Aboriginal young people provide valuable insights into the current

SEWB system. Not only did Aboriginal young people provide insights into positive and

negative considerations of SEWB systems, but it is also evident that Aboriginal young people

are willing and capable to provide meaningful ideas and solutions that have the potential to

counter existing failures. Greater awareness, information, and supports on available SEWB

services are required. Importantly, this guidance needs to incorporate foundational

information of what is involved in seeking SEWB care, differences between forms of care,

and what is best suited for different circumstances. Accessing services also requires

enhanced supports. While ACCHSs were positioned as leading the delivery of alternative,

more holistic models of care, mainstream services, particularly the ED, were extremely

difficult to access. Holistic and multifaceted SEWB services are needed, and from the

position of Aboriginal young people, culturally and spiritually relevant options of care should

be increased for SEWB care experiences to improve. During the help seeking process and in

between provision of care, directed efforts to help Aboriginal young people better

understand and navigate the system is fundamental to improve service effectiveness, trust,

and continuity.

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Chapter 6: Discussion and conclusion

I think they need to take mental health more seriously. (YP2101)

Asking them questions, you know, … how they would want it to change because you got to talk to the young fellas you know. There are smart ones out - like they’re smart bro you know, they’re not silly, and they know what they want. (YP2102)

…if I had a magic wand…(YP5104)

6.1 Introduction

This research is part of a larger body of research being done by the Study of Environment on

Aboriginal Resilience and Child Health (SEARCH) team in partnership with several Aboriginal

Community Controlled Health Services (ACCHS) in NSW, Australia. In chapter two, I

presented a scoping and synthesis of current contextual factors, current SEWB-related

literature and I provided a snapshot of SEWB data. In chapter three I explored the related

SEWB policy environment. In that chapter I highlighted the range of policy changes and

strategic mental health and social and emotional wellbeing national plans that have

emerged, with a greater Aboriginal and Torres Strait Islander focus (Department of Health

and Ageing, 2013a; Department of Health and Ageing, 2013b; Commonwealth of Australia,

2009; Commonwealth of Australia, 2017; COAG, 2006; 2014; Australian Health Ministers,

1998; Australian Health Ministers, 2003; National Aboriginal Health Strategy Working Party,

1989). Those policies and wellbeing plans set commitments to improve health and wellbeing

outcomes for Aboriginal and Torres Strait Islander peoples, with some specifically focusing

on the needs of young people. However, despite developments in structural and systemic

planning Aboriginal young people in this study suggested there is still much work to be

done.

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The aims of this research were to (i) privilege the voices, experiences and perspectives of

Aboriginal and Torres Strait Islander young people who use mental health/SEWB services

and systems in New South Wales; (ii) establish a consumer perspective on how current

mental health/social and emotional wellbeing services and systems can build upon current

strengths and successes, and (iii) preview suggestions for change by positioning the voices

of Aboriginal and Torres Strait Islander young people as experts on their own SEWB service

needs.

To achieve that work I undertook a qualitative study to investigate the lived experiences of

Aboriginal young people who access SEWB services and systems in NSW. Their data, in

chapter five, highlighted changes needed in early SEWB intervention and highlighted a need

to increase awareness of the availability of SEWB services. Their data shows a need for

better SEWB service integration and for reconsidering how SEWB services can be accessed

by young people. Importantly, they noted that SEWB services have enormous potential to

improve by increasing their cultural safety and increasing service engagement with culture.

The findings of this research (chapter five) and this discussion and conclusion chapter

(chapter six) extends an opportunity to SEWB policy makers, service providers and systems

to engage with current insights from Aboriginal and Torres Strait Islander young consumers,

and further offers scope for reconsidering services, policies and systems to enhance SEWB

service experiences for Aboriginal and Torres Strait Islander young peoples.

6.2 Building on the Mental Health and Social and Emotional Wellbeing Framework

Of particular importance to this research, the Mental Health and Social and Emotional

Wellbeing Framework (‘the Framework’) has a vision “For Aboriginal and Torres Strait

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Islander people, families and communities to achieve and sustain the highest attainable

standard of SEWB and mental health supported by mental health and related services that

are effective, high quality, clinically and culturally appropriate, and affordable” (Department

of Prime Minister and Cabinet, 2017, p. 14). To achieve this vision the Framework needs to

enact several key foundational concepts that are deemed to have the capacity to

“fundamentally shift the way mental health programs and services are delivered for

Aboriginal and Torres Strait Islander peoples” (Department of Prime Minister and

Cabinet,2017, p. 12). These foundation blocks call for Aboriginal and Torres Strait Islander

leadership and partnership in the planning, delivery and evaluation of services and

programs, an understanding of the social determinants of mental health (Osbourne, Baum,

& Brown, 2013), the addressing of racism (Department of Health and Ageing, 2013a;

Department of the Prime Minister and Cabinet, 2017; Szoke, 2012), using person-centred

care (Department of Health, 2015), integrated approaches, trauma-informed care (Atkinson,

2013), culturally appropriate and affordable care (Bainbridge, McCalman, Clifford, & Tsey,

2015), clinically appropriate care (AIHW, 2015) and a greater focus on children and young

people. The latter is of particular significance to this research.

While the Framework suggests that focusing on mental health and social emotional

wellbeing in early life is “an important preventative population health measure”

(Department of Prime Minister and Cabinet,2017, p. 13), without research that utilizes

insights about what works or what is needed in SEWB service delivery, from an Aboriginal

and Torres Strait Islander point of view, inefficient SEWB service provisions will continue.

Williamson et al. (2010) concluded that minimal community knowledge exists on SEWB

concepts and contributing factors to SEWB, highlighting that this lack of knowledge

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contributes to a lack of understanding of what makes an effective SEWB service. Priest et al.

(2012a; 2012b) emphasise the disproportionate focus on physical health research and

suggest that Aboriginal culture and health narratives need attention if social determinant

inequalities of health and wellbeing are to improve. Greater insight and understandings of

the lived experiences of SEWB and SEWB service provision of Aboriginal and Torres Strait

Islander young peoples has been identified as a priority for research that focuses on SEWB

trajectories (Gubhaju et al., 2019; Kalucy et al., 2019; Kilian & Williamson, 2018). Much of

the recent work on exploring SEWB trajectories into SEWB services align with foundational

work that positions Aboriginal and Torres Strait Islander young peoples’ lived experiences of

SEWB service delivery as pivotal to making effective policy and practice reform (Blignault,

Haswell, & Pulver, 2016; Dudgeon et al., 2017; Haswell, Blignault, Fitzpatrick, & Jackson

Pulver, 2013; Kelly, Dudgeon, Gee, & Glaskin, 2009).

Urgency is stressed in both reports that regardless of future progress made, underlying

social determinant inequalities will overpower the potential that change promises to deliver

(Haswell et al., 2013; Kelly et al., 2009). Underpinning hardships that social and emotional

services endure in countering poor outcomes, is community level inequality. Aboriginal

young people share socio-cultural contexts where both objective and subjective life

stressors cohabitate. Objectively the SEWB health system must understand how to

approach culturally appropriate and impactful provision of care, subjectively the voices of

Aboriginal young people through research can share the knowledge that helps this to

happen. Available social determinant focused data evaluations exist for Aboriginal young

people in Australia. If we detach the social determinants from understanding the current

SEWB context, the reforms soon to be made will fail to meet their purpose.

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6.3 Shifting the deficit discourse and engaging with strengths

As a young Koori researcher, I uphold a focus on finding ways of shifting the deficit

discourse9 that is frequently used to shape narratives about Aboriginal and Torres Strait

Islander young people’s health and wellbeing. Deficit discourse has potential to position

challenges or problems as being the responsibility of individuals, rather than considering the

wider socio-political and structural determinants of health and wellbeing. The impact of

deficit discourse on health and wellbeing has been noted by Halpern (2015), while Fogarty

et al. (2018) state that “continual reporting of negative stereotypes and prevalence rates

actually reinforces undesired behaviour” (p. vi). While this research acknowledges that

SEWB outcomes remain poorer for Aboriginal and Torres Strait Islander young people than

for their non-Indigenous counterparts (Young et al., 2017), maintaining a focus on deficit

discourse prohibits opportunities to explore strengths and possibilities for making change to

wellbeing outcomes.

This research sought to engage voices of Aboriginal and Torres Strait Islander young people,

to provide space for their lived experiences and ideas to be heard and valued and to

position those lived experiences within a positive, solutions-focused way of exploring SEWB

and service delivery. In essence, the research embodied what Fogarty et al. (2018) define as

a strengths based approach; research that challenges deficit thinking and narratives around

Aboriginal and Torres Strait Islander young people and SEWB, and, following in the footsteps

of leading work in strengths based approaches (Askew et al., 2020; Dudgeon et al., 2020;

Dudgeon, Bray, Walker, & Darlaston-Jones, 2020; Milroy et al., 2017) sought to invest in

9 Deficit discourse is defined here as a narrative that represents a cohort of people in terms of deficiency, failure or lack.

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possibilities for systems and service change, as described directly through the insight, lived

experiences and ideas of Aboriginal and Torres Strait Islander young people.

While my findings do highlight multiple examples of negative engagements with the SEWB

system, as experienced by the young Aboriginal study participants, they also offer an

important, solutions-focused narrative. Being positioned as experts in the room, the young

Aboriginal study participants were empowered to think deeply about what works for them

in the SEWB sector and make multiple suggestions for strategic actions that have potential

to create transformational change. All participants drew on a strengths-based approach

and adopted critical strategic thinking that resulted in offering change-opportunities to

SEWB policy makers and service providers. The following section captures those key

messages, providing four opportunities and multiple strategic actions.

6.4 : Opportunity 1 – Firmly ground Social and Emotional Wellbeing Services in culture

At the collective level, our Aboriginal and Torres Strait Islander communities are

interconnected through respecting Country, finding wellbeing and health through strong

family and kinship relations, and respecting cultural and spiritual understandings of the

world. Cultural foundations that pre-date colonial invasion and society remain as inherent

elements of modern Aboriginal and Torres Strait Islander culture. Adhering to life within

cultural beliefs has shaped, and continues to shape, components of health and wellbeing for

Aboriginal and Torres Strait Islander peoples. Positive Aboriginal SEWB requires individual

autonomy to engage with intersections of life, culture, and spirituality, allowing a flow on

effect to SEWB at a community level SEWB (Brockman & Dudgeon, 2020; Calma, Dudgeon,

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& Bray, 2017; Dudgeon et al., 2017; Dudgeon et al., 2014). Culturally appropriate provision

and experiences of SEWB services enable significantly more successful engagement for

Aboriginal people. Feeling comfortable attending services, having an ability to resonate with

family, community, and cultural dynamics as intertwined social influences on SEWB service

usage, culturally driven care involving culturally relevant methods of early interventions,

and having Aboriginal SEWB health workers for supports were factors identified as

beneficial to feeling culturally safe. Many of these factors were said to be features of

ACCHSs, however current approaches and structures of the mainstream system seemed to

be failing Aboriginal young people’s needs.

6.4.1 Strategic action (i) Engage Culture, spirit and spirituality

Central to positive SEWB is the inclusion of the role of spirituality, positioning traditional

healers and healing methods at the core of achieving positive SEWB (Dudgeon et al., 2014;

Grieves, 2009). Engaging Culture, spirit and spiritualty has long provided positive emotional

support, as have the use of healing songs and use of objects with healing powers (Maher,

1999, p. 233). The successful work of traditional healers in the Wundargoodie Aboriginal

Youth and Community Wellbeing Programme was evaluated by Drew (2015). Recognising

the traditional strengths of Aboriginal and Torres Strait Islander health and wellbeing, the

importance of underlying values of Aboriginal and Torres Strait Islander culture and health,

Drew asserts “Collective health has particular resonance for Aboriginal people because it

addresses the importance of social justice for wellness, which is not afforded sufficient

attention in non-Aboriginal society as a social and cultural determinant of health” (2015, p.

621).

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Ngangkari, a Pitjantjatjara word used to name Aboriginal spiritual healers across parts of

Australia, have been identified as crucial to the growing Aboriginal SEWB movement

(Burbidge, 2017; Hawthorne, 2018; Parker, 2013; Parter, Wilson, & Hartz, 2019). Working

with traditional medicine practices in a culturally appropriate way, Ngangkari provide

remedy for SEWB issues through spiritual realignments and use of traditional healing

practices. Both male and female Ngangkari hold gendered roles of healing, signifying

inclusive and promising community level opportunities for culturally appropriate

engagement with SEWB care (Dudgeon & Bray, 2018; Parter et al., 2019). Ngangkari work,

although often focused on the SEWB needs of an individual, also engages with the external

factors contributing to any individual conditions. This practice respects the holistic

understanding of Aboriginal and Torres Strait Islander health and wellbeing and recognises

the relationships between the health and wellbeing on individuals, communities, culture

and Country. These connections are important to contemporary SEWB service delivery, as

they remain the foundation of SEWB from an Aboriginal and Torres Strait Islander

perspective (Sherwood, 2013; Sherwood & Edwards, 2006). A practical example of how to

engage SEWB services with culture, spirit and spirituality was given by one particular young

Aboriginal participant who suggested SEWB services work with Elders, providing time

around a fire:

Elders, people that's been through the same sort of thing and being able to talk and sit around a campfire and just [mad] yarn, you know like tell ‘em yarns… Because I know that helped me a lot too - spiritual, spiritually you know culturally, it was the maddest feeling I’ve ever felt. (YP2102)

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6.4.2 Strategic action (ii) Engage ongoing connections to Country

Culturally, Aboriginal people share connection to identity through traditional Country,

nation group, kinship relations, and connections to community. Developed and shared

through many generations, traditional knowledge continues to shape modern life through

lived experience of interconnected natural environments, and community contexts

continuing subjective cultural developments.

Benefits of both traditional and ongoing connection to Country have been well documented

in research (Burgess et al., 2009; Rigney & Hemming, 2014; Townsend, Phillips, & Aldous,

2009). Traditional lifestyles flourished on the availability of local flora and fauna. This

connection to health and wellbeing through the surrounding environment has always been

more than physical. Deepened relationships with environmental systems fostered spiritual

beliefs respective of connections with land, sea, and environment. Colonisation

compounded by modernisation has disrupted these social structures immensely and is

deepened with the ongoing detriments of stolen generations. Although, strengths of

traditional lifestyles that existed in those pre-colonial socio-cultural systems that more

freely valued connection to the environment, positively enabled cohesive community

dynamics. Aboriginal people continue to live well through strengths of traditional lifestyles

in our modern age. This is echoed by a young participant who suggested SEWB services

engage Elders and community members to take Aboriginal young people on Country as part

of SEWB services. Being an Aboriginal young person, having an awareness of the benefits of

culturally informed early intervention and SEWB, provided sound evidence for a practical

suggestion for SEWB service delivery change:

For black fellas you know, if you were to take them out to the bush, with the Elders and that, and learn ‘em a few things like… Teach em’. It’s gonna open

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up - it makes you think different. It's happened to me when I went to my home to my uncle. He spoke and I spoke to him. It was that easy. I couldn’t talk to no-one like I did him, you know. He helped me a lot too….going back to country with their mob. (YP2102)

O'Brien (2005) explored issues that shaped Aboriginal young people’s SEWB in one New

South Wales Aboriginal community and suggested that traditional values continue to inform

the experience of Aboriginal young people’s SEWB, “Aboriginal mental health and mental

illness appear to be inextricably tied to culture, kinship and community, as well as issues

surrounding Aboriginal cultural identity and spirituality” (p. 19). Similarly, Warburton and

Chambers (2007) support how structures of traditional social and community lifestyles

translate into subjective social and emotional cultural outcomes, explaining that, “This

family or community focus is related to the holistic nature of Aboriginal and Torres Strait

Islander ideologies which, unlike Western thought, does not emphasise individualism, but

the interconnectedness of all aspects of life” (p.4). Socially, the examples discussed show

how components and beliefs of traditional culture favour community connection that

support individual wellbeing towards community wellbeing, attachment to nature as a form

of sustainability and vitality (Biddle & Swee, 2012), and the ability to engage spiritually with

the surrounding environment and histories of ancestors past (Warburton & Chambers,

2007).

6.4.3 Strategic action (iii) Engage family and community level support networks

Young Aboriginal participants suggested that family members and extended relatives being

involved in SEWB care for Aboriginal young people improved Aboriginal young people’s

wellbeing and experiences of SEWB services. While Williamson et al. (2010) found that

family members should be included in processes of seeking help, working alongside services

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and clinicians, Mohajer, Bessarab, and Earnest (2009) reported that family members were

favoured as initial contacts for support regardless of other persons and health workers

being available. In this example itself, evidence can suggest that through properly

understanding where help seeking and comfort rests for Aboriginal young people when

approaching SEWB issues, manageable and reasonably simple adaptations could be

embedded without systemic level reforms. One young Aboriginal participant affirmed these

findings by suggesting that SEWB service delivery planning should “…be about bringing the

whole community together and making sure it’s all right for everyone. Not just for one

person” (YP2104). Hinton, Kavanagh, Barclay, Chenhall, and Nagel (2015) propose that in

addition to family member involvement, Elders and cultural activities can be embedded

when improving service utilisation and care, enabling cooperative community environments

to better reflect holistic service desires of Aboriginal young people social and emotional

wellbeing. Community level health engagement and encouragement opportunities arise in

this context to be culturally informed and respected as co-delivery of differed approaches to

health occur.

Not only were Aboriginal Elders suggested to be included in SEWB service delivery, so too

were other role models, with one young Aboriginal person stating “… [Aboriginal role

models] come from the roots, the same roots as the boys” (YP2104).

6.4.4 Strategic action (iv) Keep building up Aboriginal Community Controlled Health Services

Aboriginal Community Controlled Health Services (ACCHS) were considered by all young

Aboriginal participants to be the foundational models of culturally safe SEWB care.

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Community driven, ACCHS remain the leaders of community driven healthcare, according to

the lived experiences of the young Aboriginal participants:

I think it's just you guys understand the needs of what young Aboriginal people are wanting, whereas mainstream it's just - you're just like a number. There's no real person-centred care. Whereas out here, everyone's treated with respect, courtesy. I find that here you guys just understand a whole lot more than someone who's just from another health facility by itself. Yeah. (YP2101)

Culturally relevant SEWB service and cultural safety were considered as components that

needed to improve in mainstream services, “‘It's hard with non-Aboriginal organisations

that they don't have that culture awareness about them” (YP51025).

6.4.5 Strategic action (v): More Aboriginal and Torres Strait Islander staff in SEWB services

Young Aboriginal participants advocated for improving cultural safety and culturally relevant

SEWB services by increasing the numbers of Aboriginal and Torres Strait Islander workers in

SEWB services, “Being around – like for me, just being around more Aboriginal people made

me feel a bit better’” (YP5105).

Provision of SEWB care that did have cultural safety embedded within the service’s core was

identified as positive, ‘I think that the services here is more obviously tailored for Aboriginal

or Torres Strait Islander people, which gives you more of a comfort feeling’ (YP2101).

My findings suggest that mainstream services with few Aboriginal staff, particularly those

who also have minimal engagement with Aboriginal clients and community, often struggle

to achieve even a generalised understanding of Aboriginal cultural obligations, yet alone

more specific Aboriginal cultural features. One participant faced a SEWB health professional

who was pushing them to “just think of you” as a way of improving SEWB, a suggestion that

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the participant decided would not have been suggested by an Aboriginal worker in a “black

organisation [who knows] you can’t be just about you, coming from a black family”

(YP2104). Aboriginal SEWB workers were considered invaluable in SEWB services as they

helped navigate cultural obligations, community dynamics, and were seen as “…someone

there that understands where I’m coming from kind of thing, yeah, that helped” (YP2102).

6.5 : Opportunity 2 - Take time, see us, listen to us- simple consumer-centered SEWB services

Aboriginal young people know what they want from services, and some of those things were

all about person centered care. Small adaptations to some SEWB services were suggested by

young Aboriginal participants, who saw the potential some minimal changes could easily

make on initial SEWB service experience and on the continuity of engagement.

6.5.1 Strategic action (i): Human to human interaction in SEWB service delivery

Feeling like SEWB services and workers see you was important; one participant said “…they

don’t really check up on you. Or even if you’re sitting there waiting for the doctors, they

don’t really say anything. They just sit and wait until the doctors sing out to us” (YP5102).

Personalised service (for example, having an advocate, offering realistic appointment

schedules, and having thorough follow-up procedures) was considered a major enabler of

staying engaged with SEWB services. It was really important to have a friendly face at the

front desk, preferably someone who knew a consumer’s name, or was quick to learn their

name and use it in a welcoming way.

Taking time to engage with a young person, including offering longer appointment times,

was seen as highly significant and lacking in many services, ‘Just taking the time out and

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actually caring about who you've got in front of you, not trying to rush them out the door’

(YP5104).

6.5.2 Strategic action (ii)- Use clear communication

Participants identified that knowing how to approach and access services could be

challenging. Even when multiple platforms and options of care exist, confusion surrounding

the process of utilising professional care was highlighted by most participants, as highlighted

by YP2102, “If you don’t know where to start, you think like, you know, you're just like,

you’re just not sure, you’re not sure about it. It makes you just not want to get help kind of

thing”.

Aboriginal young people often remain on the fringe of health systems, partially this can be

attributed to ineffective advertisement and promotion of services. Feeling isolated because

of not knowing what services were out there could be resolved, according to the

participants, by being “more clear to people that there is that help there”.

Another important suggestion for change was developing a clear way of communicating

pathways through SEWB services. Several participants spoke of a desire to have information

given to them that stepped them through the whole SEWB service experience, from first

thinking or feeling you might need SEWB support, right through to recovery and

maintenance of wellbeing. A simple communication tool was suggested to have the

potential to reverse the feeling of “Just not knowing what you’re in for… like just not

knowing what’s going to happen and what could happen”. A tool to demystify the SEWB

help seeking process was offered as a considered, practical, contextualized, and simple way

to provide helpful information.

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In addition to a tool, advertisements that demystified how to find SEWB services, who was

available to see at those services, and what types of care were offered in each place were

suggested as simple but effective strategies for change. Participants suggested more

information needs to be regularly circulating in community, including the use of posters

that “speak” to young Aboriginal people and better use of social media platforms that have

scope to both advertise services and encourage people to build up connections and share

SEWB service experiences.

6.6 : Opportunity 3 - Services working together, are better services

My findings suggest there are not enough SEWB services available to meet the needs of

young Aboriginal people, “there’s not many programs for younger than my age and I’m 24”

(YP2104). Working together was seen by young participants as a simple way of growing the

number of SEWB services. Holistic services that are genuinely appealing, multi-faceted and

working collaboratively, “those kind of mixed in services” (YP 1505), were considered better

SEWB programs.

6.6.1 Strategic action (i) Services should share after care and follow ups

The experience of “no follow ups” from mainstream (ED) SEWB was common in the data.

Increased local planning between SEWB services has potential to share the vital follow up

and after care work that was seen as missing. Mainly after care and follow up service

integration was found to be poor following an episode of care in an ED.

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6.6.2 Strategic action (ii) – Make better use of Aboriginal health workers or navigators

Several participants suggested that better use of Aboriginal navigators in both ACCHS and

mainstream services when transitioning between services would “help a lot”. Data suggests

that poor communication between services might be improved by a network of Aboriginal

health workers or navigators who could act as consumer advocates within the fragmented

systems “to help give you a voice”, and were considered to be one way to keep young

Aboriginal people engaged in SEWB services.

6.6.3 Strategic action (iii) : SEWB services and schools need to work together

When questioned on what possible early intervention settings could be most successful for

Aboriginal young people, participants commonly believed that schools hold the potential to

be a positive environment that coincides with assisting SEWB care. Programs that encourage

consistency of culture, community, attendance, participation, and education have been

successful in helping to maximise likelihoods of positive SEWB. Participant YP2102

reinforced support for school based early interventions, encouraging the engagement of

youth, social, and health workers to interactively collaborate with school settings to bridge

pathways to care through early intervention through these interlinked provisions of care,

“They should be going into the schools and talking to the schools about that. You know like

talking to the schools about the kids that need extra help because you can tell from the kid

who goes to school and mucks up at school that he’s not having a good feeling outside of

school you know. His routine isn’t good outside of school…”.

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6.7 : Opportunity 4 - Stop young Aboriginal people from “falling through the cracks”

6.7.1 Strategic action (i) – screen early and do early intervention for SEWB needs

Although research has aimed to improve cultural appropriateness of SEWB screening tools,

screening and early intervention still remains a challenging space, with most Aboriginal

young people in this study in favour of increased, early screening and early intervention. The

findings suggest that early intervention services and approaches to care, were noticeably

absent in both ACCHS and mainstream settings. Introducing early intervention services was

seen as vital to decreasing the current high SEWB needs in young Aboriginal people, by

screening early and providing earlier interventions, rather than waiting until a person

reaches crisis point.

6.7.2 Strategic action (ii) Slow down the time taken for doing an assessment

Findings suggest that assessments done in the EDs were always rushed, and often not done

by a SEWB health professional who has an appropriate level of understanding of Aboriginal

and Torres Strait Islander ways of knowing, being and doing (Sherwood, 2013). Participants

shared a range of rushed assessment experiences, including “It took them like 10 minutes,

and they just said, there's no issues. That was it, straight out the door. I've never heard boo

from them again’” (YP2101), and all advocated for an approach that allowed for the SEWB

health professional to “sit down, take more time”.

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6.7.3 Strategic action (iii) – Decrease barriers to accessing SEWB services

Access issues are major barriers for Aboriginal young people seeking SEWB care. Physically,

outreach services were identified as positive ways of increasing access to SEWB services, as

not all young people prefer traditionally delivered SEWB care.

Systematically, Aboriginal young people’s perceptions of the existing system are alarming.

Engagement in criminal activity or decreasing one’s wellbeing intentionally are symptoms at

the chronic end of SEWB issues, more importantly, these are desperate attempts to seek

help in local service systems from unsupported Aboriginal young people that are being

unanswered. With service provision, few participants could identify positive examples of

accessibility. Rather, Aboriginal young people tended to share negative experiences of the

ED. Not only does this represent failures and gaps of missing early intervention care across

systems, it solidifies the SEWB context that drives the commonplace need to present to the

ED as an Aboriginal person, usually with more chronic impacts, being at a later stage of

poorer health. Culturally, Aboriginal health workers and Medical Services were viewed as

safe and supportive above all other available options of care. Preference was also given to

SEWB care within ACCHS. Interpersonal interactions were valued by participants.

Welcoming staff, approachable health workers, and person-centred services are elements

that when combined with enough time, were suggested as in need of increased availability

and consistency.

ACCHS provision of outreach SEWB care was considered to bridge the gaps between

transport, educational commitments, personal schedule requirements, and the myriad of

other considerations that may impact on an Aboriginal young person experiencing

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difficulties with accessing SEWB services. Outreach included being available for drop ins as

well as being able to provide home visits.

Having shorter waiting times, more available appoints and longer service hours were

suggestions made for ACCHS improvement of SEWB service delivery.

6.7.4 Strategic action (iv) change SEWB processes in the EDs

Most young people insisted on making changes to how SEWB services are experienced

when presenting at ED. An important suggestion was to ensure young Aboriginal people

are assessed by SEWB health professionals when they present, with several participants

stating they never saw a SEWB worker at all when in ED.

One participant declared a sense of hopelessness when describing how her partner (non-

Indigenous) “didn’t even get to touch base with mental health”. Her loss of faith in the

system was loudly voiced in a comment that also suggests some levels of systemic racism

“He didn't even get to touch base with mental health, and he's not even Aboriginal. So, if

they can't access it, how are we going to access it?” (YP2101).

Stigma often connected to seeking SEWB support needs to be addressed. Participants

presenting in EDs faced being told “it’s all in my head” or left the ED with a sense that health

professionals “just thought I was another loopy”. Young Aboriginal people noted that “ask

for help” messaging was “just lies after lies” because when they did ask for help, they did

not receive it.

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6.8 Strengths of this research

This research is grounded in positive, respectful relationship building and nurturing. The

time taken to build and care for the relationships and connection between myself, other

SEARCH researchers, ACCHS and participants was crucial to building a safe research space in

which young Aboriginal and Torres Strait Islander peoples could share their lived

experiences of SEWB services and systems. While my research upheld all Western research

protocols and requirements it also upheld all cultural protocols, and this was essential for

me, as a Koori researcher, for the ACCHS, for other members of the SEARCH Study and for

the participants. Of utmost relevance was the provision for a strengths-based approach that

gathered data that reflected hope, vision and possibilities- through the lived experiences of

young Aboriginal and Torres Strait Islander peoples who rarely have their voices privileged

in research.

6.9 Limitations of this research and ideas for future research

As a qualitative study this research did not seek to generalize but instead to provide a rich,

understanding of the SEWB experiences of young Aboriginal and Torres Strait Islander

peoples who accessed services within the context and geographical boundaries aligned with

several ACCHS in NSW, Australia. Collecting that rich qualitative data required important

relationship building with other members of the SEARCH Study team, with the ACCHS and,

importantly, with the Aboriginal and Torres Strait Islander young people who generously

gave time to this study. If time (and thesis word limits) permitted, additional ACCHS and

participants could have been recruited. However, all relationship building, and recruitment

were guided by local availability and capacity, this ensured that all research and cultural

protocols were upheld and respected at all times. While the findings do provide a rich

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contextualization of SEWB consumer experiences in some ACCHS and health systems, the

methodology and methods used could be applied to further research that could upscale to

cover a complete local health district region, a state or territory or even be undertaken

nationally. It would be interesting to do a comparative qualitative study that was able to

capture the differences and similarities of Aboriginal and Torres Strait Islander young people

SEWB service experiences across any of those suggested geographies.

6.10 Conclusion

Epistemologically, Aboriginal young people innately possess the best ideas and

understandings of how SEWB services and systems could best serve their needs. True to the

aims of this thesis, Aboriginal young people were asked what was needed to ensure SEWB

services properly address their SEWB needs. This research engaged a yarning method that

empowered the young Aboriginal participants and positioned them as the experts in the

room. As a result, participants freely expressed opinions and ideas about what is currently

working well (and told me why) and equally noted what was not working, suggesting what

needed to change. This research fills a gap in both literature and research methods, as it

centers young Aboriginal SEWB consumers as specialists in SEWB services for young

Aboriginal people. This research provides the SEWB sector with four opportunities, and

suggests 14 collective strategic actions, to make positive changes to the current way SEWB

services are designed and delivered. These opportunities were informed by the voices and

lived experiences of the participating young Aboriginal study participants who generously

shared their lived experiences of the mental health system. Importantly, young Aboriginal

study participants adopted a positivist approach to this research and, while including the

sharing of some negative SEWB service experiences, dominantly focused on providing

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potentially transformational actions and opportunities to SEWB policy makers and service

providers… and they will closely watch for signs of change.

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Appendix 1: Sample yarning interview guide

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WORKSHOPS AND INTERVIEWS| SAX INSTITUTE 1

Trigger questions for focus groups: ACCHSs and mainstream mental health staff, parent/carers

AND

Interview schedule for one on one interviews with young people

Notes for interviewers/group facilitators:

- We are hoping to keep the group sessions to 90 minutes. Please try to make sure you leave around 10 minutes at the end to say thank you and for people to complete a short survey.

- You don’t need to read out any of the questions, blurbs or prompts as written. Say them in a

way you are comfortable with. Please try and cover all of the content though.

- Please begin the session by introducing yourself and asking everyone else to do the same. You might also like to ask the group to also share something about themselves in relation to ??? (your choice!) to get everyone comfortable and ready to talk.

- Introducing the study: Please thank everyone for making the time to participate a focus

group/interview and introduce the study. You might want to say something like:

Thank you all for coming here today, to share your knowledge and opinions about how the mental health service system in (community x) is working for Aboriginal children and young people – what’s already going well and can be built on, and where there might be opportunities to improve. We are conducting this research in partnership with (X- Aboriginal Community Controlled Health Organisation) and (X Local Health District-LHD) because work we have partnered with (X- Aboriginal Community Controlled Health Organisation on for many years has shown that while most Aboriginal children and adolescents are doing well in terms of social and emotional wellbeing, Aboriginal young people in your area are twice as likely as other children in NSW to have challenges in this area, and much more likely to have challenges so severe they attend the ED for mental health or are hospitalised. Obviously social and emotional wellbeing is complex, but one thing that can help is making sure that there are culturally appropriate services and supports available for children and young people who need them.

So, we have mapped the local mental health service system and are talking to Aboriginal young people who have had recent experience with the local mental health service system, their parents and carers, and (X- Aboriginal Community Controlled Health Organisation and mainstream staff who work in mental health, to get a good birds eye view of how the system currently looks for Aboriginal children and young people. Are there gaps in services? Are there places that are doing an exceptional job of working with Aboriginal clients? Are there key things that could be improved? We will be sharing what we learn with (X- Aboriginal Community Controlled Health Organisation, (X LHD) and other participating agencies so that they can use this information to drive mental health service system improvement. Then we will be monitoring what changes, and what impact the changes have on how the mental health service system works for Aboriginal children and young people in (community x). In this way, together, we will learn more about what works in terms of mental health services for Aboriginal children and young people in your area and hopefully improve the system.

- Participant information sheets and consent forms: Please pass out the information sheets and consent forms and invite people to read and sign. You will already have outlined the study but please point out:

o We expect that the workshops will take approximately 90 minutes to complete.

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o The workshops will be audio-recorded and professionally transcribed. o If you give us your email address a summary of the main ideas expressed in the

workshops will be sent to you so that you can read and make further comments/clarifications if you want to.

o All aspects of the study, including the results, will be strictly confidential and only the researchers will have access to information on participants.

o Individual participants will not be identifiable in the summary or in any publications arising from this research.

- Please let participants know that there will be a short survey to fill out at the end

1. Before we get to reality, let’s start by brainstorming what a perfect world might look like in terms of services and supports for Aboriginal children and young people’s mental health. What kinds of services and supports would ideally be available for Aboriginal young people in (X community)?

a. Which of these things do you think are already available in your area? b. Which do you think are missing?

2. Thinking about services, programs and supports to either stop Aboriginal children and young people from developing problems with social and emotional wellbeing, or to help treat problems when they are first beginning – do you know of any local services like that? How easy are they to access? PROMPT: What types of services/programs/supports that might help with this are there at (X- Aboriginal Community Controlled Health Organisation, schools, community centres, mainstream services etc? Are there any which are particularly popular/effective? Are these different for infants/primary school aged kids/ adolescents/young adults?

Thinking about social and emotional wellbeing or mental health services in the local area in general, how easy do you think Aboriginal children and young people find them to access?

PROMPT: If easy, what things are in place that make it easy? Are there certain services or types of services that are particularly easy to access? Are services for infants/primary school aged kids/ adolescents/young adults equally easy to access?

PROMPT: If not easy, what makes it hard? Are there certain services or types of services that are particularly hard to access?

PROMPT: What are the things that help Aboriginal children and young people access mental health care and support?] Are these the same for infants/primary school aged kids/ adolescents/young adults?

PROMPT: Are ED services and inpatient care easy to access? If not easy, what makes access difficult? What might help improve access?

TO BEGIN

EARLY INTERVENTION

ACCESSIBILITY

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3. When you/they go to a mental health or social and emotional wellbeing service, what kinds

of things do YOU think help make people feel comfortable and respected as an Aboriginal person?

Note: If the group has non-Aboriginal participants, you might want to indicate that you are aware that not everyone has lived experience of this, but we would like to hear their opinions anyway.

PROMPT: Are there things to do with who works at the service and who attends your sessions? The other clients? How the service looks physically? What the clinicians ask or say to and how they say it? What do these things mean, or tell clients, from your point of view?

PROMPT: Do services and staff usually do these things? Are there areas you think your service could improve on?

PROMPT: Are the things Aboriginal young people and families need to feel comfortable and respected as Aboriginal people different when they are accessing ED or inpatient care for mental health? Do ED and inpatient services in your area usually provide these things? If not, how could they improve?

4. As you know, children and young people with mental health challenges often need support from various services. What is your experience of how services in this area link together for Aboriginal children and young people?

PROMPT: Is it easy for clients to move between services? If yes, what helps make this easy? If no, what are the barriers?

PROMPT: Do the different clinicians and services work well together (communicate about how their clients are going, share important information)? Where this does work well, what helps? Where is does not, what are the barriers?

PROMPT: How smooth are the links between ED and inpatient services for mental health and services in the community? What is working well? What could be improved?

5. So, we have covered a lot of ground talking about specific aspects of the mental health service system for Aboriginal children and young people. Let’s now try think about how things are working overall. How well do you think the mental health service system in (X LHD) is working for Aboriginal young people?

PROMPT: Are there particular services, programs or supports that you think are working particularly well? Why? How well do you think ED and inpatient mental health services are working for Aboriginal children and young people?

PROMPT: We started by thinking about what the mental health service system might look like in a perfect world, let’s finish by getting really practical. What kinds of things do you think could be done now, without a big funding boost, to make the mental health service system in X LHD work even better for Aboriginal children and young people?

CULTURAL SAFETY – Please don’t use the term ‘cultural safety’ when facilitating

INTEGRATED SERVICES

EFFECTIVENESS

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6. Is there anything we haven’t asked about that you would like to tell us about the services, programs

or supports available to Aboriginal children and young people in X LHD?

Thank you for sharing your knowledge and wisdom today.

Before you go, we would like to ask you to please fill out this short survey. You can also write any comments on this that you maybe did not have a chance to get across during discussions. Please let us know if any of the questions are not clear.

We would also like to invite you to write your email address on this piece of paper (or postal

address) if you would like to be sent a transcript of what was said in our session today. If you think anything has been recorded incorrectly, you can let us know.

Lastly, we would like to invite you to come to a workshop early in the new year where we will

discuss what we have learnt about the mental health service system in X community for Aboriginal children and young people – what’s working well and opportunities for improvement.

FINAL COMMENTS

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Appendix 2: Examples of ongoing engagement, research progress updates and communication with SEARCH Study ACCHS

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Jasper Garay USYD/SEARCH

Masters Thesis

Title: Social and Emotional Wellbeing (SEWB) service experiences of Aboriginal young people in NSW: listening to voices, respecting experiences, improving outcomes

Aim: To promote Aboriginal young people’s experiences, opinions, and suggestions as valuable evidence that should help to guide SEWB/Mental Health service reforms in NSW for better health outcomes

Overview: My thesis involves: -Defining SEWB and relating its importance to Aboriginal people’s health and wellbeing -Exploring ways and examples of why SEWB is relevant in the Aboriginal health context -Evaluating previous and current contributing factors to SEWB outcomes -Review of SEWB/Mental Health policies, review of available literature and research involving SEWB and young people in Australia -Reporting, discussion, and evaluation of the information provided by young people from our interviews at two AMS located in NSW -Recommendations and conclusion section that champions what was said by Aboriginal young people, matched with available best practices found in available research to guide recommendations for change

What young people said about five key areas of SEWB care: Talking about the five following themes allowed young people to report information on areas that would help improve SEWB care. By having a platform to voice experiences and suggestions, we’re able to align these ideas with aspects of needed improvement in the current SEWB system and services.

Access: Participating young people reported that there were not enough SEWB services in their area for Aboriginal young people. Not knowing what services exist in the local area adds to this issue. Shame of seeking help, and mainstream services not being appealing to young people remains a problem. AMS strengths included being approachable, understanding, and having a presence in the community that can be trusted for access to SEWB care. SEWB services and programs offered at and run by AMS were wanted. Better assistance and guidance to understand what is involved in SEWB care and support persons assisting with processes of help seeking were suggested as beneficial when navigating the SEWB care system, helping to decrease shame and uncertainty of accessing available options of care. Most young people felt that there needed to be greater advertisement and accessible information on what care is available in the AMS region. Better focus on person centred care is wanted, including service changes that include holistic approaches to health, not being purely Westernised clinical medical models of SEWB/mental health care.

Early Intervention: Young people reported that some good early intervention programs exist, however many more are needed. Schools were considered by young people to be the most promising places for early interventions with younger ages to occur, with further support to begin

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Jasper Garay USYD/SEARCH

Masters Thesis

early interventions from much younger ages in the future. Young people felt that the services and programs that are effective were designed and led by Aboriginal people, especially those that prioritised cultural empowerment and engagement.

Service Integration: AMS however was mentioned on multiple occasions as having positive health worker support when transferring or re-entering a service. Referral processes and transitioning between services was reported to be difficult and under supported. Young people reported that this could be enhanced by having more in house SEWB options of care at AMS. Communication and information provided after seeking help was often found to be inaccurate or confusing. More effective advertising of what is available and how to access it was thought to be needed.

Cultural Safety: Aboriginal people working in services on many occasions was vital to good experiences. Experiences at mainstream organisations were thought to be culturally unsafe and challenging due to lacking overall cultural safety, cultural awareness, and clouded by negative pairings with unsuitable SEWB health workers. Young people reported that mainstream services need to be more engaged with community, and actively increase efforts to be more welcoming for Aboriginal people and be relevant to Aboriginal young people’s cultural and SEWB needs.

Effectiveness: AMS was considered by young people to be a longstanding, trustworthy, and culturally appropriate service to seek SEWB care and support. AMS was suggested to approach providing SEWB care and programs rather than referring out to mainstream options. Overall, experiences of mainstream SEWB services were reported to be poor. Many factors young people highlighted as requiring change were not bigger system level changes, but service provider and health worker changes. Currently Aboriginal young people felt they were not adequately supported for SEWB in the mainstream system and were rarely involved in helping to identify what changes could be made.

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Jasper Garay USYD/SEARCH

Masters Thesis

Title: Social and Emotional Wellbeing (SEWB) service experiences of Aboriginal young people in NSW: listening to voices, respecting experiences, improving outcomes

Aim: To promote Aboriginal young people’s experiences, opinions, and suggestions as valuable evidence that should help to guide SEWB/Mental Health service reforms in NSW for better health outcomes

Overview: My thesis involves: -Defining SEWB and relating its importance to Aboriginal people’s health and wellbeing -Exploring ways and examples of why SEWB is relevant in the Aboriginal health context -Evaluating previous and current contributing factors to SEWB outcomes -Review of SEWB/Mental Health policies, review of available literature and research involving SEWB and young people in Australia -Reporting, discussion, and evaluation of the information provided by young people from our interviews at AMS and AMS -Recommendations and conclusion section that champions what was said by Aboriginal young people, matched with available best practices found in available research to guide recommendations for change

What young people said about five key areas of SEWB care: Talking about the five following themes allowed young people to report information on areas that would help improve SEWB care. By having a platform to voice experiences and suggestions, we’re able to align these ideas with aspects of needed improvement in the current SEWB system and services.

Access: Participating young people reported that there were not enough SEWB services in their area for Aboriginal young people. Not knowing what services exist in the local area adds to this issue. Shame of seeking help, and mainstream services not being appealing to young people remains a problem. AMS strengths were flexible arrangements for calling, arranging, and accessing SEWB care. Outreach services and youth workers were also helpful to better accessing care. Shorter waiting times, later opening times, and transport to appointments were suggestions for improvement, including expanding on the listed positives.

Better focus on person centred care is wanted, including service changes that include holistic approaches to health, not being purely Westernised clinical medical models of SEWB/mental health care.

Early Intervention: Young people reported that some good early intervention programs exist, however many more are needed. Young people shared more negative experiences of Emergency Department settings than good experiences of early interventions. Increasing screening at an earlier age was recognised as needed. Young people felt that the services and programs that are effective were designed and led by Aboriginal people, especially those that

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2

Jasper Garay USYD/SEARCH

Masters Thesis

prioritised cultural empowerment and engagement. Schools were considered by young people to be the most promising places for early interventions with younger ages to occur.

Service Integration: Referral processes and transitioning between services was reported to be difficult and under supported. Communication and information provided after seeking help was often found to be inaccurate or confusing. More effective advertising of what is available and how to access it was thought to be needed.

Cultural Safety: AMS was identified as leading the way in delivering culturally safe SEWB care in x LHD. Aboriginal people working in services on many occasions was vital to good experiences. Experiences at the Emergency Department were thought to be particularly culturally unsafe and challenging to access effectively. Young people reported that mainstream services need to be more engaged with community, and actively increase efforts to be more welcoming for Aboriginal people, and to be relevant to Aboriginal young people’s cultural and SEWB needs.

Effectiveness: AMS was considered by young people to be leading successful SEWB service provision and support to accessing SEWB care. Overall, experiences of mainstream SEWB services were reported to be poor. Many factors young people highlighted as requiring change were not bigger system level changes, but service provider and health worker changes. Currently Aboriginal young people felt they were not adequately supported for SEWB in the mainstream system and were rarely involved in helping to identify what changes could be made.

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Update: SEARCH Investigators’ meeting, 12th

February 2020

Community-driven approaches to mental health service system improvement for Aboriginal children and young people

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Collect the evidence needed to drive mental health system improvement for Aboriginal children and young

people

Work with our AMS partners to use this information to advocate for change

Track what change occurs, why (or why not) and what

difference it makes

Identify effective ways to bring about AMSs-led mental health system change to improve the social and emotional wellbeing of

Aboriginal young people

Research aims

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South West Sydney o Tharawal ACCHS o South West Sydney LHD (SWSLHD)

Wagga Wagga

o Riverina Medical and Dental Aboriginal Corporation (RivMed) o Murrumbidgee LHD (MLHD) o Murrumbidgee Primary Health Network (MPHN)

Orange

o Orange AMS: New partnership for 2020

Partners

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One-on-one and focus group data have been conducted at Tharawal ACCHS and with mainstream health professionals in Campbelltown, and at RivMed ACCHS. – Tharawal (n=48)

– Rivmed (n=29)

– Survey data from 67/77 (87%)

Orange AMS

– Ethics amendment lodged

– Met with CEO (Jamie) and the Wellbeing Centre staff

Progress to date

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Analysis of major themes is currently underway Preliminary analysis found: Barriers to access: lack of specialist services, long waiting periods, shame

stigma, inflexible mainstream services Cultural safety: Racism and discrimination (mainstream frontline staff), lack

of Aboriginal mental health workers Integration: Poor communication (discharge information), difficulties

navigating the system (space for a MH advocate) Early intervention: Lack of services (expensive or intermittent), need for

more programs in schools Effectiveness: Rapport/trust, flexible/patient centred (ACCHS model),

holistic

Results

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How comfortable and respected do Aboriginal young people feel when accessing mental health services?

Always 4

Most of the time 3

About half the time

Hardly ever 1

Never 0

ACCHS services

Mainstream services

Emergency Dept.

Young people Carers ACCHS staff Mainstream staff

Results

2

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From initial feedback, the SWS LHD has indicated they are planning to:

– Create a new role for an Aboriginal Liaison Officer with a specific focus on Campbelltown Hospital

ED

– Implement new systems for following up Aboriginal patients who haven’t completed treatment

– Strengthen the mental health inpatient linkage with Tharawal ACCHS

SWSLHD met with the PHN to discuss improving access to headspace for Aboriginal

youth and providing more outreach services based at ACCHSs

Impact

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Finish collecting data at RivMed and with MLHD – Mainstream interviews, young people, caregivers

Conduct feedback sessions for ACCHSs and LHD Conduct interviews with ACCHS CEO and key external stakeholders

– Understand what changes have occurred – Understand the impact of these changes

Begin data collection at Orange AMS Prepare results for journal submissions

The next 12 months

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In partnership with

With support from

Acknowledgements

Page 129: Social and Emotional Wellbeing service experiences of

Tharawal Aboriginal Medical Service Meeting 28th July 2020

Community-driven approaches to mental health service system improvement for Aboriginal children and young people

Page 130: Social and Emotional Wellbeing service experiences of

Collect the evidence needed to drive mental health system improvement for Aboriginal children and young

people

Work with our AMS partners to use this information to advocate for change

Track what change occurs, why (or why not) and what

difference it makes

Identify effective ways to bring about AMSs-led mental health system change to improve the social and emotional wellbeing of

Aboriginal young people

Research aims

Page 131: Social and Emotional Wellbeing service experiences of

South West Sydney o Tharawal ACCHS o South West Sydney LHD (SWSLHD)

Wagga Wagga

o Riverina Medical and Dental Aboriginal Corporation (RivMed) o Murrumbidgee LHD (MLHD) o Murrumbidgee Primary Health Network (MPHN)

Orange

o Orange AMS: New partnership for 2020

Partners

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One-on-one data collection have been conducted at Tharawal ACCHS with 5 Aboriginal young people

Multiple meetings with SEARCH team to explore and assess what Aboriginal

young people said, aiming to utilise this data to inform changes in the SWSLHD

Final stages of thesis review underway with supervisors, aiming to submit to

University of Sydney by end of August

Progress to date

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Analysis of major themes is currently underway Preliminary analysis found: Barriers to access: lack of specialist services, long waiting periods, shame

stigma, inflexible mainstream services Cultural safety: Racism and discrimination (mainstream frontline staff), lack

of Aboriginal mental health workers Integration: Poor communication (discharge information), difficulties

navigating the system (space for a MH advocate) Early intervention: Lack of services (expensive or intermittent), need for

more programs in schools Effectiveness: Rapport/trust, flexible/patient centred (ACCHS model),

holistic

Results

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Access: Flexible arrangements when seeking care Aboriginal staff help people feel comfortable accessing Youth worker role important Outreach services important method of care

Tharawal AMS Results

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Cultural Safety: Tailored care for Aboriginal people Understanding what Aboriginal people need in SEWB

care Comfort in seeking help due to understanding potential

SEWB problems

Tharawal AMS Results

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Effectiveness: Culturally appropriate and relevant Trust in Tharawal staff and organisation’s reputation and

place in community Person centred care

Tharawal AMS Results

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After hours services Increased outreach services Transport to appointments More services and programs run through Tharawal Importance of positive first contact with reception/front

desk when seeking care

Tharawal AMS: Suggestions

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Finish collecting data at RivMed and with MLHD – Mainstream interviews, young people, caregivers

Conduct feedback sessions for ACCHSs and LHD Conduct interviews with ACCHS CEO and key external stakeholders

– Understand what changes have occurred – Understand the impact of these changes

Begin data collection at Orange AMS Prepare results for journal submissions

The next 12 months

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111

In partnership with

With support from

Acknowledgements

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111

Appendix 3: ACCHS CE/ Directors final sign off and approval for this thesis submission [provided on submission but removed from here for anonymity]

114

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111

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