Carlos Soza - PT 2Miguel Bautista - PT 109

May 7, 2013

S O A RStrategy Opportunity Action Results

AGENDA

• Welcome!• Overview• Areas of Opportunity• Customer Service• The Plans (30-60-90)• Conclusion• Extras…

o The Restaurant is losing 20 employees per year.o Turnover at 70.2%o Projected turnover will be 77.12%o Difficult to recruit due to Geographic location.o Demanding middle/high clientele.o Quarter Bonus Base at 2.04%o Low Quarter/YTD Sales vs. Budget.

Overview

Areas of Opportunity

Opportunities

Retentiono Turnover at 70.2%o Target Goal is 95%

Food Varianceo Bonus Base at 2.04%o Target Goal is 1.5%

Sales Short on the month by $11,387Short on YTD by $ 52,639

Five Focus Point

o Accuracy: 83.4%o Cleanliness: 85.2%o Friendliness: 83.7%o Food Quality: 85.7%o Loyalty: 92.5%o CSI: 74.7%o Total: 85.3%

The Plans (30-60-90 days)Retention - 30 Days

Hiringo Coordinate with HRo Meeting with Management

Staff/Pre-Job Skills Inventoryo Utilize the Five Days Training

Four Steps of Training

Cross-Training (Productivity)o Pre-Shift Meetingo Discover Employees Different Potentialso Embrace Employees to do the same-“One Bell, one Sound”o Opportunity to Growtho Make it a Challenge and Rewarded

Retention - 60 Days

Re-Traino E-Learning/Job Aidso Primary and Secondary Positionso Certificationso Follow-Up

Motivationo Wow Programo Celebrate Life Achievements

and Successo Birthdays/Anniversaryo Employee of the Month/Safetyo Sales

The Plans (30-60-90 days)

Retention - 90 Days

Growth Potential Plan o Identify Potential Leaders/

Opportunitieso Future Planso Follow-Up

“People Who Feel Good About Themselves, Produce Good Results.”

The Plans (30-60-90 days)

Food Variance – Actual 2.04 / Target 1.5

30 Days - Target 1.90%

o Implement/Revise Action Plan with Management Staff

o Check Orders Accuracy/REPORTSo Critical Items Counts/ Middle of the Week

Complete Inventoryo Embrace Employeeso Revise Systems: PAR/Kitchen and Prep Charto Review Policies and Procedureso Follow Up

The Plans (30-60-90 days)

Food Variance - 60 Days – Target 1.70

o Check Purchase Journalo Follow on Implemented

Plans for Management Staffo Revise Plating Guideo Revise Food Recipeso Disciplinary Actionso Follow-Up

The Plans (30-60-90 days)

Food Variance - 90 Days - Target 1.50%

o Accuracy on Employeeso Expediting Positionso Investigate High Variance Items o Embrace Employees to plates/

recipes with youo Disciplinary Actionso Follow up

“Goals Begin Behaviors, Consequences Maintain Behaviors”

The Plans (30-60-90 days)

Sales + Incentive Plan – 30 Days

o Meeting with Management Staffo Follow up with New Hireso GSEP Classo Staffing- 3R’so Suggesting “Make it a habit,

make it a challenge”o Follow-Up

60 dayso Customer Appreciation Celebrationo Quality + Productivity= SALESo SOS with a SMILEo Follow-Up

The Plans (30-60-90 days)

Sales + Incentive Plan – 90 Days

o Monitor Sales Incremento Questions/Suggestions

with Dining Room Attendanto Celebrate new mile stoneso Consistencyo ”Let’s All Reach the Top”

“We are Not Just Behavior, We are the Person Managing Our Behaviors”

The Plans (30-60-90 days)

about the people…o Work as a teamo Dream Big

o Play Fair

o Innovate

o Make a Difference

o Get it Done

o Reward Them

about the brand…

Accuracy

Cleanliness

Loyalty

Food Quality

Friendliness

Pollo Extras…

Pollo Extras…

Thank YouWe are Grateful to be Partof this Amazing Program