soa survey results - final2€¦ · soa 2016 survey results welcome susan novell, president,...
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SOA 2016 Survey ResultsTown Hall Meeting
Welcome/IntroductionsSurvey Process
ResultsSurvey Comments
Questions/Open DialogNext Steps
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SOA 2016 Survey Results
WelcomeSusan Novell, President, Somersett Board of Directors
Introduction of Survey Committee
Ground Rules
oProvide the results of the survey
oAnswer questions and listen to comments
oMaximum 3 minute limit per household
oInput from the Town Hall Meetings will be considered by Board of Directors
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SOA 2016 Survey ResultsSurvey Process
o Questions provided by SOA Committees
o Review of questions
o Refine format
o Launch: February 3, 2016
o Return deadline: February 22, 2016
o Review returns; dedupe, complete/correct addresses
o Analysis of data
o Town Hall Meetings to present results to community
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SOA 2016 Survey Results
Sent to 2730 households
Initial survey response of 854
After review and deduping 750 usable responses
27.5% response rate
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SOA 2016 Survey Results
Drawing Prize Winners!
Grand Prize: $500 gift card winner
Steven Spear (Fairway Chase Trail)
2nd Prize: $100 gift card winner
Bernard Puetz (Back Nine Trail)
3rd Prize: $100 gift card winner
Anthony Burke (Stonebury Ct.)
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SOA 2016 Survey Results
Sierra Canyon
46%
The Village
5%
The Vue
5%
Somersett General
44%
WHERE DO YOU LIVE?
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SOA 2016 Survey ResultsWest Park and East Park
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SOA 2016 Survey Results
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SOA 2016 Survey Results
0
50
100
150
200
250
300
350
Children's Play Area Community Garden Dog Park
I am/my household is interested in having the following
amenities in Somersett West Park
Strongly Agree Agree Neutral Disagree Strongly Disagree
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SOA 2016 Survey Results
Children's Play Area Community Garden Dog Park
Agree 345 320 449
Disagree 128 148 108
0
50
100
150
200
250
300
350
400
450
500
Agree vs. Disagree
Agree Disagree
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SOA 2016 Survey Results
0
20
40
60
80
100
120
140
160
180
200
Sierra Canyon Somersett General
Children’s Play Area – Sierra Canyon vs. Somersett General
Strongly Agree Agree Neutral Disagree Strongly Disagree
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SOA 2016 Survey Results
0
20
40
60
80
100
120
140
Sierra Canyon Somersett General
Community Garden– Sierra Canyon vs. Somersett General
Strongly Agree Agree Neutral Disagree Strongly Disagree
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SOA 2016 Survey Results
0
20
40
60
80
100
120
140
160
180
Sierra Canyon Somersett General
Dog Park– Sierra Canyon vs. Somersett General
Strongly Agree Agree Neutral Disagree Strongly Disagree
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SOA 2016 Survey Results
0 200 400 600 800 1000 1200 1400 1600
Children's Play Area
Community Garden
Dog Park
Overall ScoresStrongly Agree = 5/Agree = 2.5/Neutral = 0/Disagree = -2.5/Strongly Disagree = -5
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SOA 2016 Survey Results
Children's Play Area
29%
Community Garden
22%
Dog Park
49%
Amenities by Weighting
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SOA 2016 Survey Results
194
84
189
112
128
177
86
197
98
0
50
100
150
200
250
Play Structure Basketball Court Flat Grass Area
1st, 2nd & 3rd Choice Amenities for Children’s Play Area
1st Choice 2nd Choice 3rd Choice
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SOA 2016 Survey Results
Play Structure
42%
Basketball Court
18%
Flat Grass Field
40%
1st Choice Amenity for Children's Play Area
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SOA 2016 Survey ResultsWhat amenities would you use at Somersett West Park
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SOA 2016 Survey Results
244 247
341
182
0
50
100
150
200
250
300
350
400
Children's Play Area Community Garden Dog Park None/NA
What amenities would you use at Somersett West Park
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SOA 2016 Survey Results
Children's Play Area
24%
Community Garden
24%
Dog Park
34%
None/NA
18%
What amenities would you use at Somersett West Park
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SOA 2016 Survey Results
54
113
158
100
0
20
40
60
80
100
120
140
160
180
Children's Play Area Community Garden Dog Park None/NA
What amenities would you use at Somersett West Park -
SIERRA CANYON ONLY
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SOA 2016 Survey Results
190
134
183
82
0
20
40
60
80
100
120
140
160
180
200
Children's Play Area Community Garden Dog Park None/NA
What amenities would you use at Somersett West Park -
NON-SIERRA CANYON ONLY
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SOA 2016 Survey Results
249, 34%
474, 66%
Do you use Somersett East Park
Yes
No
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SOA 2016 Survey Results
49, 15%
284, 85%
Do you use Somersett East Park – Sierra Canyon ONLY
Yes
No
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SOA 2016 Survey Results
200, 51%190, 49%
Do you use Somersett East Park – Non-Sierra Canyon
ONLY
Yes
No
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SOA 2016 Survey Results
219
185
241
228
278
249
210
232
0
50
100
150
200
250
300
Basketball Court Covered Picnic Area Grassy Area Play Structure/Swings
Use of Somersett East Park
Use Never Use
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SOA 2016 Survey Results
0
50
100
150
200
250
300
Basketball Court Covered Picnic Area Grassy Area Play Structure/Swings
Frequency of Use of Amenities in East Park
Daily Weekly Monthly Seasonally Less Often Never
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SOA 2016 Survey Results
Daily
0%Weekly
6% Monthly
7%
Seasonally
22%
Less Often
10%
Never
55%
FREQUENCY OF USE OF EAST PARK
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SOA 2016 Survey Results
35.5%
31.2%
18.5%
7.0%7.8%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interest in Exploring Shared Amenities
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SOA 2016 Survey Results
82%
18%
Agree vs. Disagree - Exploring Shared Amenities
Agree
Disagree
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SOA 2016 Survey Results
111
91
64
29
36
0
20
40
60
80
100
120
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interest in Exploring Shared Amenities- Sierra Canyon ONLY
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SOA 2016 Survey Results
41
108
63
47
150
17
0
20
40
60
80
100
120
140
160
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Willing to pay more for additional aquatic and fitness at TCTC
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SOA 2016 Survey Results
149
197
0
50
100
150
200
250
Agree Disagree
Willing to pay more for additional aquatic and fitness at TCTC
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SOA 2016 Survey Results
8478
3019
207
22
0
50
100
150
200
250
$1 - $7 $8 - $14 $15 - $21 $22+ Not Willing to Pay
More
N/A
How much are you willing to pay more for additional aquatic and
fitness at TCTC
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SOA 2016 Survey Results
219213
196
54
27
0
50
100
150
200
250
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interested in increasing security patrol/presence
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SOA 2016 Survey Results
84%
16%
Increased Patrol
Agree
Dissagree
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SOA 2016 Survey Results
120
98
75
20
9
0
20
40
60
80
100
120
140
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interested in increasing security patrol/presence – Sierra Canyon
Only
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SOA 2016 Survey Results
225
84
15 17
366
0
50
100
150
200
250
300
350
400
$1 - $5 $6 - $10 $11 - $14 $15+ Not Willing to Pay More
How much are you willing to pay more for increased security
patrol/presence
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SOA 2016 Survey Results
396, 57%
298, 43%
Interested in an increase in security patrol/presence
during the daytime
Yes
No
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SOA 2016 Survey Results
Questions 18 & 19 asked how each homeowner would prefer to be contacted if we implemented a
Somersett Emergency Communications System.
Choices included Phone, Text, Email & Twitter. Text was most preferred.
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SOA 2016 Survey Results
167
301
184
2538
0
50
100
150
200
250
300
350
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interested in Inbound Notification System
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SOA 2016 Survey Results
468, 88%
63, 12%
Inbound Notification System
Agree
Disagree
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SOA 2016 Survey Results
181
323
286
354
436
5235 35 37 32
0
50
100
150
200
250
300
350
400
450
500
Beta Website Sec/Pres Letter Lauren Letter Email Blasts Somersett Living
Satisfaction with Somersett Communications
Satisfied Dissatisfied
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SOA 2016 Survey Results
1580, 89%
191, 11%
Satisfied vs. Dissatisfied with Somersett
Communications
Satisfied
Dissatisfied
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SOA 2016 Survey Results
53
130
446
0
50
100
150
200
250
300
350
400
450
500
9:00 AM 1:00 PM Evening
Preferred Time for SOA BOD Meetings
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SOA 2016 Survey Results
43%
57%
Have you utilized the onsite association office at The
Club at Town Center?
Yes
No
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SOA 2016 Survey Results
24%
76%
Have you utilized the onsite association office at The
Club at Town Center? (Sierra Canyon Only)
Yes
No
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SOA 2016 Survey Results
0
20
40
60
80
100
120
140
160
180
200
Account
Payments/Statements
Compliance/Community
Standards Committee
Architectural/Landscape
Submittals
General Association
Questions
Document Requests
How did you utilize the association staff at TCTC
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SOA 2016 Survey Results
161
124
246
232
179
203
1524
2 4
0
50
100
150
200
250
300
Friendliness & Courtesy Knowledge & Helpfulness
Satisfaction with the onsite staff at TCTC
Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied
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SOA 2016 Survey Results
Satisfied
96%
Dissatisfied
4%
Friendliness & Courtesy
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SOA 2016 Survey Results
Satisfied
93%
Dissatisfied
7%
Knowledge & Helpfulness
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SOA 2016 Survey ResultsKey Topics from Verbatim Comments
Traffic/SpeedingTown Center Businesses
SafetyCompliance of Rules
Sierra Canyon vs. Somersett Master CommunityAmenities
ComplianceCompliments
Landscaping, Water Conservation & Snow RemovalMisconceptions
Miscellaneous Issues
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SOA 2016 Survey Results
Questions & Discussion
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SOA 2016 Survey Results
Next Steps
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SOA 2016 Survey Results
THANK YOU!