Service Notes FO-D5 -1

V 00

Formular Seite 1 / 2

SN 00271 Service Notes (TRUSCOPE)

Note: sn00271 Date: 10.10.2013

Unit: Truscope Monitoring Our Ref: Ko

Software: n.a. Hardware: n.a.

Description: Spare part orders and repair handling

mandatory where necessary as information

Information: With immediate effect Schiller Healthcare India will be responsible for repair and service assistance of Truscope Monitoring articles. They will also be responsible for shipping and invoicing of such repairs as well as the spare part orders. With this new regulation the repair and spare parts delivery handling will be more economically for the Schiller customers.

For return shipments we kindly ask you to use the SRR (service return report) which can be downloaded from the SCHILLER Extranet.

Please send the repairs to the following address:

SCHILLER Healthcare India Pvt.Ltd Plot No.84&85, 2nd Cross,Reddiyarpalayam, Ajiz Nagar, Puducherry 605005, India

Important note: Do not ship any part to SCHILLER India without prior confirmation from them. Please send your spare part orders to:

Contact Person Prabhu.R

E mail Prabhu@schillerindia.com

Tel No. +91 22 61523333 Please send your technical queries to :

Contact Person J.Senthil Kumar

E mail kumar@schillerindia.com

Tel No. +91 413 2202680 This procedure applies only for repairs and spare part orders and does not apply to the sale of new devices and/or accessories.

Service Notes FO-D5 -1

V 00

Formular Seite 2 / 2

SN 00271 Service Notes (TRUSCOPE)

Warranty replacement Send each defective part with a Service Return Report and clear error description.

Exchange => replacement against defective Based on defective part receipt and warranty confirmation, replacement part will be supplied free of cost.

Pre-Exchange => Advance Replacement

Only in case of urgency advance replacement is provided.

Pre-Exchange parts will be fully invoiced and after return of the defective parts will be credited when the invoice number is given. The parts need to be returned as soon as possible.