PART

TRANSMILE AIR SAFETY MANAGEMENT SYSTEM MANUAL DOCUMENT CONTROL

TRANSMILE AIR SERVICES

SDN BHDTRANSMILE AIR

SAFETY MANAGEMENT SYSTEM

MANUAL

Equate Business Performance to Safety Performance

PART I

DOCUMENT CONTROL

DISTRIBUTION LIST

NoHOLDER / LOCATIONREFERENCE

1Transmile Air Services SMM ( Master Copy )SMM/MC/001

2Managing Director/Accountable ManagerChairman, TML Safety Review BoardSMM/MD/002

3Corporate Safety Manager

Secretary, TML Safety Review BoardSMM/CSM/003

4Chief Financial ControllerSMM/CFC/004

5Head, Group Human Resource & AdminSMM/HRA/005

6Accountable Manager (Safety), Engineering

General Manager (Engineering)/Delegated Accountable Manager TMLSMM/GME/006

7Accountable Manager (Safety), Flight Operations

General Manager (Flight Operations)/Delegated Accountable Manager TMLSMM/GMF/007

8Safety Manager Engineering SMM/SME/008

9Safety Manager Flight Operations SMM/SMF/009

10Safety Coordinator, Engineering Quality Assurance, SMM/EQA/010

11Safety Coordinator, Engineering Base Maintenance SMM/EBM/011

12Safety Coordinator, Engineering Line Maintenance SMM/ELM/012

13Safety Coordinator, Engineering Technical Services SMM/ETS/013

14Safety Coordinator, Engineering Maintenance Planning SMM/EMP/014

15Safety Coordinator, Engineering Spares SMM/EES/015

16Safety Coordinator, Engineering Maintenance Control CentreSMM/EMC/016

17Safety Coordinator, Engineering Workshop SMM/EWS/017

18Safety Coordinator, Engineering Finance SMM/EFI/018

19Safety Coordinator, Flight Operations Ground Handling Services SMM/FGH/019

20Safety Coordinator, Flight Operations reserved SMM/FXX/020

21Safety Coordinator, Flight Operations reserved SMM/FXX/021

22Safety Coordinator, Flight Operations reserved SMM/FXX/022

23Department of Civil Aviation, Malaysia Flight Operations UnitSMM/DCA1/023

24Department of Civil Aviation, Malaysia Airworthiness UnitSMM/DCA1/024

LIST OF EFFECTIVE PAGES

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

Cover1015/6/2009

Title page2015/6/2009

Title Part 1 Document Control3015/6/2009

Distribution List4015/6/2009

List of Effective Pages5015/6/2009

6015/6/2009

7015/6/2009

8015/6/2009

9015/6/2009

Records of Amendments10015/6/2009

Records of Annual Review11015/6/2009

Abbreviations12015/6/2009

Introduction13015/6/2009

Purpose of Manual14015/6/2009

Contents and Structure of this Manual15015/6/2009

Table of Contents16015/6/2009

17015/6/2009

Title page Part 2 Scope of Safety Management System18015/6/2009

Safety Management System - Background19015/6/2009

Introduction to Safety Management System20015/6/2009

Regulatory Requirements for Safety Management System21015/6/2009

Corporate Commitment for Safety by the Accountable Manager22015/6/2009

Safety Review Board (SRB)23015/6/2009

SMS Safety Action Group (SAG)24015/6/2009

25015/6/2009

Engineering Safety Action Group (ESAG)26015/6/2009

Flight Operations Safety Action Group (FSAG)27015/6/2009

LIST OF EFFECTIVE PAGES (Contd)

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

SMS Safety Working Group (SWG)28015/6/2009

29015/6/2009

TML Corporate SMS Organization Structure30015/6/2009

Engineering SMS Organization Structure31015/6/2009

Flight Operations SMS Organization Structure32015/6/2009

Title page Terms of Reference33015/6/2009

Managing Director (Accountable Manager)34015/6/2009

Corporate SMS Manager35015/6/2009

36015/6/2009

Chief Financial Controller (CFC)37015/6/2009

Head Group Human Resource & Admin38015/6/2009

General Managers (Engineering/Flight Operations)39015/6/2009

SMS Manager (Engineering/Flight Operations40015/6/2009

41015/6/2009

Departments Safety Coordinators (DSC)42015/6/2009

Terms of Reference All TML Personnel43015/6/2009

Safety Management Administration Office44015/6/2009

45015/6/2009

Scope of Safety Management System46015/6/2009

47015/6/2009

48015/6/2009

Title page SMS Policy & Objectives49015/6/2009

TML Safety Policy and Objectives50015/6/2009

51015/6/2009

SMS Roles and Responsibilities52015/6/2009

Non Punitive Reporting Policy53015/6/2009

Title page - SMS processes and Procedures54015/6/2009

Hazard Identification and Incident Reporting55015/6/2009

56015/6/2009

LIST OF EFFECTIVE PAGES (Contd)

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

Safety Risk Management (SRM)58015/6/2009

Chart - Risk Management Process flow59015/6/2009

Risk Assessment60015/6/2009

61015/6/2009

Chart Risk Tolerable62015/6/2009

Chart Risk Probability63015/6/2009

Chart Risk Severity64015/6/2009

Chart Risk Index65015/6/2009

Chart Risk Tolerability66015/6/2009

Risk Mitigation67015/6/2009

68015/6/2009

Safety Investigation69015/6/2009

70015/6/2009

Safety Recommendation71015/6/2009

Chart Safety Integration Methodology72015/6/2009

Chart Investigation Process Flow (MERES/FERES)73015/6/2009

SMS Data and Record Management75015/6/2009

Title page - SMS Promotion and Training76015/6/2009

Safety Promotion77015/6/2009

78015/6/2009

Safety Management Training79015/6/2009

82015/6/2009

Title page Safety Assurance83015/6/2009

Safety Performance Monitoring84015/6/2009

85015/6/2009

86015/6/2009

87015/6/2009

Acceptable Level of Safety (ALS)88015/6/2009

89015/6/2009

90015/6/2009

LIST OF EFFECTIVE PAGES (Contd)

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

Safety Audit91015/6/2009

92015/6/2009

93015/6/2009

94015/6/2009

95015/6/2009

Safety Audit System and Action Procedures96015/6/2009

97015/6/2009

98015/6/2009

99015/6/2009

Management of Change100015/6/2009

Title page Emergency Response Planning103015/6/2009

104015/6/2009

105015/6/2009

106015/6/2009

107015/6/2009

108015/6/2009

109015/6/2009

110015/6/2009

111015/6/2009

112015/6/2009

Title page - Appendices113015/6/2009

Title page - SMS Form114015/6/2009

SMS Form - MERES115015/6/2009

SMS Form HIRA Log117015/6/2009

SMS Form Risk Management Log 118015/6/2009

SMS Form SMS/SA/001119015/6/2009

SMS Form SMS/SA/002120015/6/2009

LIST OF EFFECTIVE PAGES (Contd)

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

SMS Form DCA Occurrence Report page 1121015/6/2009

SMS Form DCA Occurrence Report page 2122015/6/2009

SMS Form CHIRP123015/6/2009

SMS Form Pilot Route Report124015/6/2009

SMS Form Hazard Report125015/6/2009

SMS Form E-MOR Process form page 10

SMS Form E-MOR Process form page 20

SMS Form E-MOR Process form page 30

SMS Form E-MOR Process form page 40

RECORDS OF AMENDMENT

The controlled copyholder is responsible for filling in the table below, upon receipt of amendments from Technical Publications Section of Support Services Department. On receiving an Amendment List, if the manual holder finds that the previous Amendment List has not been received, please advice the Supervisor Technical Publications to obtain the required Amendment List.

S/NPage No.IssueRevision No.DateIncorporated BySignature

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

RECORDS OF ANNUAL REVIEW

S/NPage No.IssueRevisionDateIncorporated bySignature

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

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ABBREVIATIONSALS- Acceptable Level of Safety

AMO- Approved Maintenance Organization

AIC- Aeronautical Information Circular

AN- Airworthiness Notice

AOC- Air Operator Certificate

CAP- CAA Publication

CSM- Corporate SMS Manager

DCAM- Department of Civil Aviation, Malaysia

DSC- Departmental Safety Coordinators

DSI- Designated Safety Inspector

ESAG- Engineering Safety Action Group

ESM- Engineering System Manual

FAA- Federal Aviation Administration

FDA- Flight Data Analysis

FERES- Flight Operations Error Reporting Scheme

FSAG- Flight Operations Safety Action Group

GSE - Ground Support Equipment

HOD- Head of Department

ICAO- International Civil Aviation Organization

JAA- Joint Airworthiness Authorities

JAR- Joint Aviation Requirements

LAE- License Aircraft Engineer

LOSA- Line Operations Safety Audit

MAB- Malaysian Airport Berhad

MCAR- Malaysian Civil Aviation Regulation

MCC- Maintenance Control Centre

MERES- Maintenance Error Reporting Scheme

MOE- Maintenance Organisation Exposition

MRC- Management Review Council

MRO- Maintenance, Repair & Overhaul Centre

NCR- Non Compliance Report

NOSS- National Occupational Safety Standards

OEM- Original Equipment Manufacturer

QAE- Quality Assurance Engineer

QASD- Engineering Quality Assurance & Safety Department

SAG- Safety Action Group

SME- SMS Manager Engineering

SMF- SMS Manager Flight Operations

SMM- Safety Management System Manual

SMS- Safety Management System

SOP- Standard Operating Procedures

SR- Safety Requirements

SRB- Safety Review Board

SRC- Safety Review Council

SWG- Safety Working Group

TAS- Transmile Air Services Sdn. Bhd.

TML- Transmile Air Services Sdn. Bhd.

INTRODUCTION

The Transmile Air Services Sdn. Bhd.s (TML) Safety Management System Manual (SMM) consists of the following parts:

Part 1 -DOCUMENT CONTROL

Part 2 -SCOPE OF SAFETY MANAGEMENT SYSTEM

Part 3 -SMS POLICY & OBJECTIVES

Part 4 - SMS PROCESSES AND PROCEDURES

Part 5 -SMS PROMOTION & SAFETY TRAINING

Part 6 - SMS ASSURANCE

Part 7 - EMERGENCY RESPONSE PLANNINGThis TML Safety Management System Manual makes references and being guided by the following documents:

1.DCAM Airworthiness Notice No. 101 - SMS for AMO2.DCAM Aeronautical Circular No. 06/2008 - SMS for AOC Holder3.ICAO Annex 6 Part 1 - Operation of Aircraft

4.ICAO Document 9859 - Safety Management Manual

5.CAA CAP 712 - SMS for Commercial Air Transport OperationsThis TAS Safety Management System Manual is applicable to Transmile Air Services Sdn Bhd and provides the principles which the company needs to comply with.

PURPOSE OF MANUALThis safety management manual (SMM) provides management with a key instrument for communicating the TMLs approach to safety to the whole organization. The manual should document all aspects of the Safety Management System (SMS), including the safety policy, safety procedures and individual safety accountabilities.The safety management manual include, inter alia:

a) document control procedures;

b) scope of the SMS;

c) safety policy;

d) safety accountabilities and responsibilities;

e) hazard identification schemes;

f) safety performance monitoring;

g) safety assessment;

h) safety auditing;

i) safety promotion j) safety organizational structure; andk)emergency response planningThe SMM shall be maintained current at all times and reflects the current status of the SMS. The Corporate SMS Manager (CSM) shall be responsible for the development of the SMM. The manual shall contain reflects the intent and processes of the SMS. Any significant change to the SMS will require an update of the SMM.

CONTENTS & STRUCTURE OF THIS MANUAL

This SMS Manual contains:

a. Table of Contents

b. List of Effective Pages

c. Record of Amendmentsd. Part 1 Document ControlThis part contains the Introduction to the manual and the complete SMM. It also gives details on the use of the manual and information on Transmile Air Services Sdn Bhd corporate structure for safety.e. Part 2 Scope of Safety Management SystemThis part contains Declaration of Corporate Commitment by the Accountable Manager. It provides the Management Structure, its objectives and defines the responsibility of personnel in the group. It also contains the scope of the safety management system applied within TML.f. Part 3 - SMS Policy & ObjectivesThis part contains chapters that provide the policies to be followed for effective implementation of safety management system throughout TAS.g. Part 4 SMS Processes & ProceduresThis part includes detail of the safety management processes and procedures as well as personnel certification procedures to ensure system of safety management.h. Part 5 SMS Promotion & Safety TrainingThis chapter contains information on the safety promotion and the requirements accomplishment of SMS training for various level of employees within TML.i.Part 6 - SMS Assurance

This chapter contains detail procedures and work processes for the SMS safety audit, surveillance and performance monitoringj.

Part 7 - Emergency Response Planning (ERP)This chapter contains detail procedures and work processes for the ERP within all division and departments of TML.

The contents of this manual are organized into Part and Chapter. Each of the pages is identified with a page number.TABLE OF CONTENTS

PageCover Page

1Title Page

2PART 1 DOCUMENT CONTROL

3 DISTRIBUTION LIST

4LIST OF EFFECTIVE PAGES

5RECORDS OF AMENDMENTS

6RECORDS OF ANNUAL REVIEW

7ABBREVIATIONS

81.1 INTRODUCTION

9 1.2PURPOSE OF MANUAL

141.3 CONTENTS & STRUCTURE OF THIS MANUAL

151.4TABLE OF CONTENTS

16PART 2 SCOPE OF SAFETY MANAGEMENT SYSTEM

182.1 INTRODUCTION TO SAFETY MANAGEMENT SYSTEM

192.2REGULATORY REQUIREMENTS FOR SAFETY MANAGEMENT SYSTEM

212.3CORPORATE COMMITMENT FOR SAFETY BY THE ACCOUNTABLE MANAGER

222.4 SAFETY REVIEW BOARD (SRB)

232.5SAFETY ACTION GROUP (SAG)

232.5.1ENGINEERING SAFETY ACTION GROUP (ESAG)

262.5.2FLIGHT OPERATIONS SAFETY ACTION GROUP (FSAG)

272.6SAFETY WORKING GROUP (SWG)

282.7TML CORPORATE SMS ORGANISATION CHART (SAFETY REVIEW BOARD)

302.7.1TML ENGINEERING SMS ORGANISATION CHART

312.7.2TML FLIGHT OPERATIONS SMS ORGANISATION CHART

322.8TERMS OF REFERENCE

332.8.1MANAGING DIRECTOR/ACCOUNTABLE MANAGER

342.8.2CORPORATE SMS MANAGER

352.8.3CHIEF FINANCIAL CONTROLLER (CFC)

372.8.4HEAD GROUP HUMAN RESOURCE & ADMIN

382.8.5GENERAL MANAGERS (ENGINEERING & FLIGHT OPERATIONS)

392.8.6SMS MANAGERS ENGINEERING/FLIGHT OPERATIONS

402.8.7DEPARTMENTS SAFETY COORDINATOR (DSC)

422.8.8ALL TML PERSONNEL

432.9SAFETY MANAGEMENT ADMINISTRATIVE OFFICES

442.10SCOPE OF SAFETY MANAGEMENT

46PART 3 SMS POLICY & OBJECTIVES

493.1SAFETY POLICY AND OBJECTIVES

503.2SMS ROLES AND RESPONSIBILITIES

513.3NON-PUNITIVE REPORTING POLICY

52PART 4SMS PROCESSES AND PROCEDURES

544.1HAZARD IDENTIFICATION AND INCIDENT REPORTING

554.2SAFETY RISK MANAGEMENT (SRM)

584.3RISK ASSESSMENT

604.4RISK MITIGATION

67

4.5SAFETY INVESTIGATION

694.6SAFETY RECOMMENDATION

714.7SMS DATA AND RECORD MANAGEMENT

75PART 5 SMS PROMOTION & TRAINING

765.1SMS PROMOTION

775.2SMS TRAINING

79PART 6 SMS ASSURANCE

836.1SAFETY MANAGEMENT INSTRUCTIONS & DOCUMENT CONTROL

836.2SAFETY PERFORMANCE MONITORING

846.3ACCEPTABLE LEVEL OF SAFETY (ALS) (PERFORMANCE TARGET)

886.4SAFETY AUDIT

916.5SAFETY AUDIT AND ACTION PROCEDURES

966.6

MANAGEMENT OF CHANGE

100 PART 7 EMERGENCY RESPONSE PLANNING

1027.1EMERGENCY RESPONSE PLANNING (ERP)

103PART 8APPENDICES

1138.1Title page - SMS Forms

114

SMM/TAS001/ISSUE 1

Rev.0Page: 12

Date15/6/2009