sms based train ticket booking - customer education pdf

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This is the updated presentation for educating anybody on how to book a train ticket using SMS solution

TRANSCRIPT

Page 1: SMS based train ticket booking - Customer Education PDF
Page 2: SMS based train ticket booking - Customer Education PDF

S

M

S

Page 3: SMS based train ticket booking - Customer Education PDF
Page 4: SMS based train ticket booking - Customer Education PDF

1. Easy to use - Anywhere Anytime.

2. No Queues, No Forms, No going

to booking counter, therefore

convenience at your finger tips

3. Hassle-free, User-friendly

ticketing solution.

4. Great saving of time, effort and

cost, booking done over 2 SMSs

5. Easiest way of making payments

through mWallet or IMPS.

6. No need to have internet and

works on even the most basic

mobile phones.

Page 5: SMS based train ticket booking - Customer Education PDF
Page 6: SMS based train ticket booking - Customer Education PDF

SMS:-

RAIL to

5676714

Response from Sarthi:

For ticket booking format send:START

USER_ID of IRCTC to 5676714 from

your IRCTC Registered Mobile

Number. For more info contact

08882001001 or SMS HELP to 5676714

or visit www.mobitkt.com

Page 7: SMS based train ticket booking - Customer Education PDF

SMS:-

START SAM909

to 5676714

Response from Sarthi:

Send booking SMS to 5676714

as:BOOK

FrmStnCode,ToStnCode,DDMMYY,T

rnNo,Class,PsngrName1,Age1,M/F,

PsngrName2,Age2,M/F,PsngrName

3,Age3,M/F,PsngrName4,Age4,M/F

IRCTC-USER ID

Page 8: SMS based train ticket booking - Customer Education PDF
Page 10: SMS based train ticket booking - Customer Education PDF

Online at WWW.ZIPCASH.IN and top-up using credit card/ Debit

card or net banking. Sitting at home – Just SMS:- ZIP HOME to 56767, ZipCash a

recharge card reaches your doorstep (in select cities only).

At RETAIL OUTLETS (valid for Loop Customers) - walk into any Loop

gallery and register for ZIpCash Mobile Money or buy ZipCash

Recharge

Coming soon: Many more retail recharge outlets across the

country powered by Saarthii.

Page 11: SMS based train ticket booking - Customer Education PDF
Page 12: SMS based train ticket booking - Customer Education PDF

SMS:- BOOK

NDLS,ALD,280313,12418,SL,

varun,23,m,ezaz,23,m,priyanka

,24,f,sukhbir,25,m

to 5676714

Response from Sarthi:

“Availability details are TxnID:

92224487261426141055,Fare:Rs1300 (Incl.

IRCTC SC-Rs.10.0,Agent SC-Rs.10,PG:Rs.10.0)

Availability: AVAILABLE-0529. Please send

SMS PAY 92224487261426141055,IMPS or

MPAY,MPIN” to 5676714 to book ticket.

From Station

To Station

Date of

Journey

Train Number

Class

Page 13: SMS based train ticket booking - Customer Education PDF

SMS:- PAY

92224487261426141055,MPAY,

MPIN

to 5676714

Response from Sarthi: Booking successful. PNR: 5612345567,

TRAIN: 12418, DOJ: 28/03/2013 NDLS to

ALD, VARUN Confirm S6 0035, EZAZ

Confirm S6 0036, PRIYANKA Confirm S6

0037, SUKHBIR Confirm S6 0038

Page 14: SMS based train ticket booking - Customer Education PDF
Page 15: SMS based train ticket booking - Customer Education PDF

SMS:- PAY

92224487261426141055,IMPS

to 5676714

Response from Sarthi: Your transaction is in progress and

TransactionID is

9222448726142614105. Please pay

from IMPS method following

instructions given by your Bank. Send

"9555155511,9053981,1300,922244872

6142614105,OTP" to your bank IMPS

number

Page 16: SMS based train ticket booking - Customer Education PDF

SMS:- OTP <MPIN>

to bank’s short or

long code

Response from bank: Your OTP is xxxxxx

Page 17: SMS based train ticket booking - Customer Education PDF

SMS:- 9555155511,

9053981,1300,922244872614261410

5,xxxxx

to bank’s short or long

code

Response from Sarthi:

Booking successful. PNR: 5612345567,

TRAIN: 12418, DOJ: 28/03/2013

NDLS to ALD, VARUN Confirm S6

0035, EZAZ Confirm S6 0036,

PRIYANKA Confirm S6 0037,

SUKHBIR Confirm S6 0038

Our Mobile

Number

Our MMID

Amount

Transaction

Id

OTP

Page 18: SMS based train ticket booking - Customer Education PDF
Page 19: SMS based train ticket booking - Customer Education PDF

SMS:- CANCEL 5612345567

to 5676714

Response from Sarthi:

Cancelling VARUN, EZAZ,

PRIYANKA, SUKHBIR

Please send SMS YES

5612345567

Page 20: SMS based train ticket booking - Customer Education PDF

SMS:- YES 5612345567

to 5676714

Response from Sarthi:

Your Ticket is successfully cancelled.

Refund Amt:Rs.xxxx.xx. You shall

receive the refund in your a/c within

next 3-4 working days

Page 21: SMS based train ticket booking - Customer Education PDF

SMS:- CANCEL 5612345567,2,4

to 5676714

Response from Sarthi:

Cancelling EZAZ,SUKHBIR

Please send SMS YES

5612345567,2,4

Page 22: SMS based train ticket booking - Customer Education PDF

SMS:- YES 5612345567,2,4

to 5676714

Response from Sarthi: Your Ticket is successfully

cancelled. Refund Amt:Rs.xxxx.xx.

You shall receive the refund in

you’re a/c within next 3-4 working

days

Page 23: SMS based train ticket booking - Customer Education PDF
Page 24: SMS based train ticket booking - Customer Education PDF

SMS:- HELP

to 5676714

Response from Sarthi:

“Send STATION <StnName> for

station code. Send TRAIN

<FrmStnCode,ToStnCode,DDM

MYY> for train between

stations. Send CALL for call

back from us. Send PNR <PNR_no> for PNR status”.

Page 25: SMS based train ticket booking - Customer Education PDF

SMS:- STATION MUMB

to 5676714

Response from Sarthi:

“Station Enquiry details are

MUMBAI CENTRAL(BCT),

MUMBAI CST (CSTM)”.

Page 26: SMS based train ticket booking - Customer Education PDF

SMS:- TRAIN NDLS,BCT,310113

to 5676714

Response from Sarthi: Enquiry details are

(TrainNo,TrainName,DepTime):(12138,PUNJ

AB MAIL,05:20),(12904,GOLDN TEMPLE

ML,07:40),(12215,DEE BDTS G

RATH,09:20),(12618,MNGLA

LKSDPEXP,09:20),(19024,FZR BCT

JANTA,13:05)

From

Station

To Station

Date of

Journey

Page 27: SMS based train ticket booking - Customer Education PDF

SMS:- PNR 5612345567

to 5676714

Response from Sarthi:

Ticket booking details are PNR:

5612345567, TRAIN: 12418, DOJ:

28/03/2013 NDLS to ALD,

VARUN, EZAZ, PRIYANKA,

SUKHBIR Confirm S6

0035,0036,0037,0038

PNR Number

Page 28: SMS based train ticket booking - Customer Education PDF

SMS:- CALL

to 5676714

Response from Sarthi:

Thanks! We are procesing your

request. You will receive a call from

SARTHI Helpdesk shortly. Call

08882001001 for any other support.

Page 29: SMS based train ticket booking - Customer Education PDF

SMS:-

Zip Bal

to 56767

Response from Zipcash:

Your ZipCash coupon balance is

Rs. XX.XX

Page 30: SMS based train ticket booking - Customer Education PDF

Call Centre Number:

08882001001

Email support:

[email protected]

Page 31: SMS based train ticket booking - Customer Education PDF