#smengage - regional skills · she is a frequent speaker and brand ambassador for cpl’s future of...

#SMEngage

Event MC -Siobhan O’Shea

SME Engagement for Skills & Growth

#SMEngage

Siobhan is Client Services Director for Cpl, Ireland’s largest recruitment company.

She is a frequent speaker and brand ambassador for Cpl’s Future of Work Institute thought leadership on trends and the future workplace.

Siobhan is an elected member of the Dublin Chamber of Commerce Council, involved in their Skills & Talent taskforce.

She is also a member of the Department of Business, Enterprise and Innovation Future of ICT Skills and HEA Springboard expert groups.

Chair of Dublin Regional Skills Forum.

EVENT SCHEDULE


#SMEngage

Natasha Kinsella – Manager Dublin Regional Skills Forum

SME Engagement for Skills & Growth #SMEngage

Dublin Regional Skills Forum

Partners Education & Bodies



Key Objectives


Dublin Regional Skills Forum Skills Audit National

Mapping


CASE STUDY – BUSINESS EXPERTS

Stores of collaboration with HE & FE Educational

Providers


EXPLORE INITIATIVEEngagement


Process?DIGITAL SKILLS


Outputs?


EXPLORE:•Teaches Digital Skills•Explore opportunities for skills enhancement•Explore improved health & wellbeing in the workplace•Drives Production Efficiencies•Backed by Business

Added value?& Reflection?


https://youtu.be/nInLl_V8p6s

Kedington are Ireland's leading IT networking specialists for30 years. Kedington design, supply, install and maintain ITnetwork cabling, network LAN equipment, Wi-Fi and ITsecurity systems.

Kedington service organisations from SME to multi-nationalsand currently employ over 225 full-time staff in Ireland. Nowpart of the ExcelRedstone group, Kedington have access toover 700 full-time staff and service clients across Europe fromtheir offices in Ireland, UK, Denmark and Germany and arecurrently opening offices in Switzerland, Luxemburg andSingapore.

Tadhg is a graduate Engineer from UCD. He has worked in ITand communications for many years having been MD of hisown business and Divisional Director for eir in the past. Tadhgwas also a lecturer in the NUI Maynooth Business School.

Tadhg Foley –Solutions Director

Kedington


Engagement?


Kedington Experiencing staff shortages Wanted to explore possibility of providing a

hands-on work placement opportunity Did not want apprenticeship or traineeship

– too inflexible!

Killester College (CDETB) Students on Computer Network Technician

and Cybersecurity Course (2 years) Looking for work placement opportunities

Internship Programme

Jointly developed over Summer of 2018 One day per week work placement plus one block

week, three weeks block after exams in May. 24 days placement = c.20% term days College provided a high level schedule of areas

covered on the course Kedington devised a schedule of work to align with

this schedule as closely as possible. Included interns in in-house Kedington training

programmes

Process?


Student Voice

Best possible work experience I could have

received

Staff gave their time and expertise

Unique learning experiences every day

Kedington staff were passionate and

enthusiastic about helping us

They always treated us with respect

Outputs?


Allowed the students to directly experience three different roles that they could potentially fill after course completion

IT Cabling Technician

Network support engineer (LAN/WiFi/IT Security)

IT Department – Helpdesk support

Added value?


The outcome is never what you expect

It brings a feel good factor to the team who engage with the students

We would recommend that you don’t take on students if you can’t commit the time to focus on an Intern project

You may just find some stars of the future

Reflection?


Mark Keegan is the Head of HR for StacksPharmacy Group which owns and operates 18pharmacies across Ireland.

Mark has a Masters in Strategic Human Resourcesmanagement and sits on the Senior Leadershipteam of Stacks Pharmacy Group as the peopleleader.

Over the last 12 months, Stacks Pharmacy hasgone on a journey using Lean to benefit theirbusiness, people and the bottom line.

Mark Keegan –Stacks Pharmacy Group


Current Reality1. Over €1 Million worth of bills being

processed through our billing department2. Manual billing taking up to 3 weeks3. Queries taking 35% of billing admins time

due to lack of communication4. Excel used for everything5. No Software being used6. No CRM being used

Engagement?


LEAN BUSINESSN PRORGAMME: Plato Dublin- Local Enterprise Office

Mark Keegan: Head of HR

1. We attended the LEAN programme (Managing Director & Head of HR)

2. Conducted LEAN meetings with Stakeholders

3. Created workflows on the our current processes

4. Developed solutions to delays and found single point failures in our systems.

5. Then met Operations/Managing Director and conducted second workshop to action

solutions with team.

Process?


1. More engagement from team and Shared Knowledge

2. 45% increase in speed of processed bills by developing Macros through Excel

3. 50% reduction in errors in bill payments4. Reallocation of 1 full time billing

administrator to finance5. Better understanding of the billing function

overall

Outputs?


1. Database allows improved customer interactions and faster response time for

billing queries2. It improves GDP compliance as all information

in centralised into one place.3. Has allowed us to reduce the costs of the

department by 25%4. Has reduced customer queries, leading to a

reduction in time spent answering the same queries.

5. Allowed future engagement of the billing team to continuously improve the current systems.

Added value?


1. Hesitant towards the time and money it would take to get solutions, a lot where low

hanging fruit.2. Allowed the team to talk and develop

internal solutions.3. Better understanding of the ins and outs of billing and how it could be further improved.

4. Happier Customers5. Happier Employees

Reflection?


ClearStory is an international public relations agencyheadquartered in Dublin, Ireland. We work with theworld’s most promising startups & internationallyfocused businesses to build their profiles in new &existing markets.

We do this through our established global network ofmedia contacts. With clients across a multitude oftechnology verticals including marketing, crypto,artificial intelligence, social enterprise & more.

James McCann –Founder

ClearStory International


Engagement?


Process?


Case Study:

● Approach● Value Proposition

- Scale internationally, - Innovation, - Min. 10 employees and €1m turnover in 3 years - And The X factor)

● Onboarding

Outputs?


Case Study:

● Enterprise community/network/knowledge exchange

● Interns● Lecturing● Erasmus● Hiring● UX/UI audit, Innovation vouchers

Added value?


Case Study:

● Access to enterprise network (New Frontiers, EI network, LEO)

● Credibility● Access to staff expertise● Talent pool● VC community● No equity, flexibility to scale

Reflection?


Case Study:

● Guard rails for growing companies

● Access to resources● Access to information● Opportunities● Serendipity

PANEL Q&A


NETWORKING CLOSE


SME ENGAGEMENT FOR SKILLS & GROWTH


#SMEngage

#smengage - regional skills · she is a frequent speaker and brand ambassador for cpl’s future of...

Documents