sme cleveland seo workshop march 2012
DESCRIPTION
The Sales and Marketing Executives of Cleveland hosted a workshop on search engine optimization in March 2012. The workshop was presented by Scott Mowery, Search and Online Marketing Manager for Cleveland Clinic.TRANSCRIPT
Search Engine Optimization
March 13, 2012
Scott Mowery
Search & Online Marketing Manager
Cleveland Clinic
My Background
4 Functions of a Search Engine
• Crawling the Internet
• Building an index
• Calculating relevancy
and rankings
• Serving results
Search Engine Marketing
Organic Results
(SEO)
Paid Listings
(PPC)
Increasing
visibility on
search engine
result pages
US Search Engine Market Share
Source: ComScore.com totals for Dec. 2011
Over 18.2 billion
total searches
per month!
Why Consumers Use Search Engines
• “Digital Advice”
• Make informed decisions
• Find correct, complete info
• Reassurance and empowerment
• 24/7 access
• Useful in all stages
of purchase cycle
Loyalty Awareness
Familiarity Consideration
Selection
Why is SEO Important to Me?
• 70% of online health seekers start there
• > 3 of 4 CCF.org visits from SEM
• 85% of searches from outside Ohio
• It’s the key driver for our Internet funnel
Sources: Pew Internet Study, Google Analytics
Everybody is Part of the SEO Team
Marketing
Sales
IT
Copywriters
Media Relations
Designers
Analysts
The Joy of Cooking SEO
The Recipe Has 10 Ingredients…
Ingredient #1:
Make Your Site
Accessible to
Search Engines
Limitations of Search Engines
Descriptive HTML Text is Necessary
How much readable text is on this page?
• Disable browser cookies and Javascript
• Use the cached link on any Google result
See Your Site Like a Search Engine
http://www.joann.com/storage/scrapbook-storage/paper-organizers/
Keep URLs Clean and Simple
Shallow, Logical Site Architecture
Home Page:
Toys
Category Page:
Lego
Subcategory Page:
Star Wars Lego
Product Detail Page:
8092 Luke’s Landspeeder
Shallow, Logical Site Architecture
Largest share of links
Tend to earn few links
Tend to earn few links
A few pages may earn many links,
but most of them earn few
Many Points of Entry
= Spider Entry Point
Eliminate Duplicate Content
http://www.homedepot.com/Lightin
g-Fans-Indoor-Lighting-Indoor-
Ceiling-Lighting-
Chandeliers/h_d1/N-
5yc1vZbvn3/h_d2/Navigation?catal
ogId=10053&langId=-
1&storeId=10051
http://www.homedepot.com/Lightin
g-Fans-Indoor-Lighting-Indoor-
Ceiling-Lighting-
Chandeliers/h_d1/N-
5yc1vZbvn3/h_d2/Navigation?catal
ogId=10053&langId=-
1&storeId=10051#/?c=1&Ns=P_RE
P_PRC_MODE|1
• URL Parameters
• Printable Versions
• http://buymystuff.com/widgets
• http://buymystuff.com/print/widgets
• Session IDs
• http://buymystuff.com/widgets
• http://buymystuff.com/widgets?SESSID=12
Duplicate Content Examples
Solution: Canonical Tag
Solution: URL Redirects
http://www.seomoz.org/blog/an-seos-guide-to-http-status-codes
Even Error Pages Can Help Users
Slow Site Speed Doesn’t
Win the Race (or Rankings)!
Ingredient #2:
Don’t Settle for
Good Content.
Make Your
Content Great!
• Satisfies user needs
• Written by a human
• Not copied from
elsewhere
• 1-2 pages long
• Free of grammar,
spelling and
punctuation errors
• Similar to other sites
Which Content Would You Like?
• Exceeds user
expectations
• Produced by
outstanding writers
and designers
• May use video, audio
and images to
enhance copy
• Provides unique
insights and info
• “I have to share this”
“Good” Content “Great” Content
Search Engine Land Periodic Table
http://searchengineland.com/seotable
Unbounce Marketing Guide
http://unbounce.com/noob-guide-to-online-marketing-infographic/
“Analytics According to Captain Kirk”
http://www.sitelogicmarketing.com/blog/02-analytics-according-to-captain-kirk
Oyster.com Hotel Reviews
http://www.oyster.com/phoenix/hotels/the-boulders-resort-and-golden-door-spa/
15+ Page
Review
300+
Photos
• Company
• Customers
• News/Media
• Blogs
• Social Media
• Vendors
• Government
• Events
Become a Content Hub
• Industry News/Data
• Unique Research
• Timely Analysis
• Product Information
• Multimedia Content
• Discussion/Interaction
• Offers/Promotions
• Humor/Human Interest
• Presentations/White
Papers/Infographics
Sources Content Bank
Ingredient #3:
Boost User
Satisfaction with
Strong Design
and Usability
Poor Design = Lost Traffic
Avoid building link farms and pages littered with ads
Google Panda Update
http://searchengineland.com/google-panda-update-112805
First Question You Must Ask:
What do you want
your site to do?
• Design for people,
not search engines
• Understand your
user’s expectations
• Define user needs
• Leave a scent
• Read this book
Usability and Design Basics
Ingredient #4:
Develop a
Keyword Strategy
That Fits Your
User’s Needs
What’s the Ideal Keyword?
• High volume of monthly searches
• Low number of optimized competitors
• Provides strong conversion and value
The Long Tail of SEO
Lots of search
volume & competition;
Low conversion
Limited search
volume & competition;
Higher conversion
Cancer
Prostate Cancer
Prostate Cancer Treatment
Chemotherapy Treatment
for Prostate Cancer
• Brainstorm keyword ideas for root terms
• What words are used by other sites?
• Use modifiers, descriptors, extensions
• Group into buckets of common themes
• Expand with keyword tools
• Throw out negative terms
Keyword Research Basics
Google Keyword Tool
http://adwords.google.com/select/KeywordToolExternal
http://www.google.com/insights/search
Google Insights for Search
Get popularity by state, city, and new “breakout” terms
Try Testing Keywords in PPC
How Much is a Keyword Worth?
Metrics Epilepsy
Treatment
Epilepsy
Symptoms
Visits 400 1,000
Online Appointment Requests 80 20
Patients 40 2
Conversion Rate 10% 0.2%
Total Net Revenue ($10K per) $400K $20K
Revenue Per Visit $1,000 $20
Conversions trump visits and rankings
Ingredient #5:
Map Keywords
to Pages
• #1 on-page ranking
factor
• Unique for each page
• Starts with primary
keyword phrase
• 65 characters or less
(incl. spaces)
Title Tags
Title Tag:
“Basketball – Men’s Footwear –
Dick’s Sporting Goods”
Think Like a Customer
Think Like a Customer
• Engaging, accurate description of page
• Unique for each page
• Includes primary keyword phrase
• 250 characters or less (incl. spaces)
• Makes a difference on clickthrough rate
Meta Description
• Sprinkle keyword
throughout body copy
and headlines
• Avoid keyword stuffing
On-Page Content
Images
Include in alt-attributes and image file name
“Combo Approach” to Keywords
• Total Hip Replacement Surgery
• Total Hip Replacement
• Hip Replacement Surgery
• Hip Replacement
• Hip Surgery
Ingredient #6:
Develop a
SEO Toolbelt
Google Webmaster Tools
http://www.google.com/webmasters/tools/
Bing Webmaster Tools
http://www.bing.com/toolbox/webmaster/
Google Places for Business
http://www.google.com/placesforbusiness
XML Sitemaps
http://xml-sitemaps.com
HTML Sitemaps
http://www.joann.com/sitemap
RSS Feeds – Feedburner.com
Set up and monitor feeds and subscribers
Ingredient #7:
Win the Popular
Vote with Links &
Social Media
The “American Idol” Effect
More links and shares = more votes of authority
What Makes a Good Link?
Don’t Pay for Links
Sharing Counts for SEO
Ingredient #8:
Make it Easy for
Others to Help You
Gain Traction
Develop Multiplatform Content
• Mobile
• Video
• Audio
• Blog
• Webinar
• Lead Generation
Spread it thru Inbound Marketing
SEO
Webinars Blogs RSS
Comments
Video
Forums
Social Media
Podcasts
Word of Mouth
Infographics
White Papers
News/Media/PR
Content Syndication Referral Links
Q&A Articles
Research Apps
Presentations
Direct Traffic Interviews
There’s More to Search Than Google…
Ingredient #9:
Master Your
Analytics to
Gain Actionable
Insights
Install Google Analytics in <10 Minutes
Visits by Search Engine
Keywords Sending Traffic by Engine
# of Pages Getting Visits by Engine
www.opensiteexplorer.org
Track Keyword Rankings
http://www.brightedge.com
Most Important Metric: Conversions
Top Conversion Paths and Attribution
Find the Introducers, Influencers and Closers
Analytics Points of Emphasis
• Quantifiable outcomes
• Segment your data
• Fact-based decision making
• Actionable insights
• Competitive Intelligence
Ingredient #10:
Never Stop
Testing
You Can Build a Better Mousetrap
Internet Funnel
Attract: Visit Site from Google
Engage: Positive Site Experience
Convert: Lead Generation
Buy:
Digital Consumers
Customers/Patients
Discover | Test | Measure | Repeat
• Photos
• Videos
• Lead Generation
• Webinars
• Infographics
• Slideshows
• Testimonials
• Page Length
• Calls to Action
• Promos/Offers
• Email Newsletters
• Blog
• Apps
• Checkout
A/B Testing Resources
And for Dessert…
Recommended Reading
• Search Engine Marketing Sites - SEOmoz.org blog
- Search Engine Land
- Search Engine Guide
- Search Engine Roundtable
- SEOBook.com
- Google blogs
- Twitter: #sem, #seo, #ppc, #landingpages
• Web Analytics Sites
- Avinash Kaushik (Occam’s Razor)
- Web Analytics Demystified
- Twitter: #measure, #gaanalytics
Search Engine Optimization Books