smat training saint gobain building distribution na walter c. fluharty, psy.d., cees health, safety...
TRANSCRIPT
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SMAT Training
Saint Gobain Building Distribution NA
Walter C. Fluharty, Psy.D., CEESHealth, Safety and Environmental Manager
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Quick Review
An assessment will allow safety professionals to evaluate the effectiveness of their organization’s safety efforts.
• Tool to capture employee perceptions and used by organizations to make informed decisions on where to place resources to obtain optimum results, visibility and worker buy-in.
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Findings of Assessment
Working Well• Employees genuinely
concerned about each other.
• Efforts to improve safety recognized and employees feel empowered.
Opportunities• Manager dedication to
safety questioned.• Employees desire
more involvement.• Some basic training
needs were not being met.
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Mandate From Parent Company
Implement the corporate Behavioral Based Safety Process (SMAT) by June
2010.
Distribution delayed one full year!
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SMAT?
• Senior Manager Audit Tool• Safety Management Audit tool
Safety Matters All the Time
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SMAT?
• Hybrid of Behavior-based safety observation and feedback process
• Sample of employee behaviors as they relate to safety
• Positive reinforcement of safe behaviors
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SMAT?
• Opportunity to assess effectiveness of our safety processes; training, procedures, JHAs, etc.
• Coaching at risk behaviors which cause “concern”
• Forum for discussion and solving of safety concerns with employees in a focused way
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TF-3 FIRST AID
TF-2 RECORDABLES
TF-1 LOST WORKDAYS
FATALITIES
SAFETY PYRAMID
TF 4 NEAR MISS
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BEHAVIORS
TF-3 FIRST AID AND TF 4 NEAR MISS
TF-2 RECORDABLES
TF-1 LOST WORKDAYS
FATALITIES
Work Environment•Design (Ergonomics)
•Job/Peer Pressure
•New Product Lines
Management System•Accountability
•Measurements
•Essential Process Elements
Safety Culture•Vision
•Goals
•Policy
•Values
SAFETY PYRAMID
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Relationship between Behavior, Attitude and Culture
Attitude
Behavior Culture
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Behavior is a Function of Consequence
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Behavior is a Function of Consequence
• Significance – Positive or Negative
• Timing – Immediate or Future
• Probability – Certain Or Uncertain
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ABC Analysis (PIC/NIC)
Antecedents Behavior Consequences
EDENTS
P/N I/F C/U
*Remember, consequences are from the point of view of the performer(s).
Nicotine addiction
Boredom
Stress
Meals
Alcohol
Coffee
Telephone
Driving
Ash tray
Going to bed
Break time
Smoking cigarettes
The Problem Pinpointed Performance
Heart Disease
Lung Disease
Cost
Dirty
Stinks
Criticism
Holes In Clothes
Fires
Taste
Nicotine
Stimulant
Relaxation
Fills time
N
N
N
N
N
N
N
N
P
P
P
P
P
F
F
I
I
I
I
F
F
I
I
I
I
I
U
U
C
U
U
U
U
U
C
C
C
C
C
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How SMAT will work ?
• Add PIC Consequence - FEEDBACK
• Encourage problem solving
• Tool for Safety Huddles
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How SMAT will work?
• Observation Card
(front)
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How SMAT will work?
• Observation Card
(back)
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Successful Observation and Feedback
• Observe at a safe distance.• Stop any imminent danger! • Start with the positives – R+• Show Concern• Ask:
- “Why?”- “How can we do this differently?”- “How can I help?”
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Your Role in SMAT
Senior Leaders:
• Conduct one SMAT (Observation and Feedback) each time you visit a Branch
• Share SMAT with the Branch for problem solving at the next “Safety Huddle”
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Your Role in SMAT
Branch Team Members:• Five (5) Observations per branch/month• Will be prompted by “Safety Playbook”• Actively participate in the observation with the observer• Active discussion and feedback• Be open to coaching of observed “AT RISK” behaviors • Review each SMAT Observation at “Safety Huddles” and
problem solve.• Participate in correcting safety issues that arise
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SMAT
Barriers to success?• Arguments• Not wanting to be observed• Consistency• Association with discipline
Future Expansion• Develop proactive metrics (# SMATs, Corrective Actions, etc,)
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Any questions?????