13:00-14:00 BST

SMARTER DECISIONS FOR STRONGER PERFORMANCEHOW TO USE DATA TO PARTNER FOR SUCCESS WITH THE BUSINESS

with Laura Overton

FRIDAY 24 JULY

L&D HAVE THE VISION FOR A MODERNISED LEARNING STRATEGY

LauraOvertonTowardsMaturity #BeTheBest15© Towards Maturity CIC Ltd. 2015

Today’s L&D professionals

want more

BUT THE VISION CAN’T BE DELIVERED WITHOUT WORKING HAND IN HAND WITH THE BUSINESS

ALIGNMENT – THE HOT TOPIC

What is holding us back from

improving alignment?

BUSINESS LEADERS HAVE US BOXED-IN

CLARITY, CONSISTENCY, COMMITMENT

CREDIBILITY AND CONFIDENCE

EVIDENCE IS CRITICAL FOR ALL

“L&D needs to create the discipline of thinking 'evidence' - it changes the way we manifest ourselves in our organisation, helps us justify what we are doing and why."

Nigel PaineAuthor of the Learning Challenge

Watch the interview at:http://towardsmaturity.org/article/2015/07/22/why-benchmark-nigel-paine-clive-shepherd

USING EVIDENCE TO START THE BUSINESS CONVERSATION

Building confidence

WHICH OF THE FOLLOWING BUSINESS OUTCOMES JUSTIFY A

SUBSTANTIAL INVESTMENT IN WORKFORCE DEVELOPMENT?

Lower employee turnover

Increased employee engagement

Positive ROI

Change in business direction

Reduced cost

Increased productivity

Greater responsiveness to the new

Increased profitability

Stronger Employee brand

55% Increased productivity40% Greater responsiveness to new39% +ve employee engagement37% Increased profitability 36% Lower employee turnover

ECONOMICS INTELLIGENCE UNIT EVIDENCE

22% Positive ROI18% Reduced cost14% Change in business direction11% Stronger Employee brand

Economic Intelligence Unit, Sept 2014

DATA DRIVEN DECISION MAKING

USING EVIDENCE TO PERSUADE AND PRIORITISE

Data Driven Decision Making

What evidence do you use on

to help you connect with the business?

IS THERE EVIDENCE TO

SHOW THAT A MODERNISED

LEARNING STRATEGY CAN

ADD REAL BUSINESS VALUE?

PERSUADE AND PRIORITISE

Gaining Market Share17% rise in customer satisfaction

10% improvement in revenueTalent9% reduction in attrition

17% improvement in engagement

14% improvement in productivity

12% reduction in time to competency

Deliver New Products & Services

Change new products & services 23% faster

Roll out new IT applications 26% faster

Gaining Market Share17% rise in customer satisfaction

10% improvement in revenueTalent9% reduction in attrition

17% improvement in engagement

14% improvement in productivity

12% reduction in time to competency

Deliver New Products & Services

Change new products & services 23% faster

Roll out new IT applications 26% faster

AND Deliver Efficiency - 17% Cost reduction+21% Volume- 22% Delivery time - 20% Study time

USING EVIDENCE TO PREDICT AND PLANData Driven Decision Making

What data do you draw on to help you understand your learners?

HOW DO OUR STAFF LEARN BEST?

91% learners learn from collaboration with team workers

81% from manager support

73% from web search

64% from formal education courses

50% from live online learning, mobile

or self paced e-learning

82% want to learn at their own pace

YET ONLY

1/3 OF L&D LEADERS

KNOW HOW THEIR STAFF

ACTUALLY LEARN AT WORK…

Staff

AC

TIV

ELE

AR

NER

VO

ICE

ARE WE LISTENING TO OUR CUSTOMERS?

64% under 30’s are looking for professional recognition

49% agree that their line managers expect them to apply

what they’ve learned

91% learn from collaborating

25% of L&D leaders reward/ recognise achievement

18% equip line managers with resources to help their teams get

the most from learning

20% believe their staff know how connect and share

L&D Leaders

USING EVIDENCE TO IMPROVE PERFORMANCE

Data Driven Decision Making

ABOUT BENCHMARKING

Who is reporting the best results?

And what are they doing differently?

OLD LEARNING ‘BENCHMARKS’

Input Indicators:BudgetHead countCompletion ratesHours spent training

Industry trends:Who is doing what?

BENCHMARK CONSEQUENCES

L&D perceived as cost centre

Business expectations = cut costs

Busyness/keeping up and/or complacency

Following fads

L&D caught in the past

NOTE OF CAUTION ABOUT L&D BENCHMARKS

OLD LEARNING ‘BENCHMARKS’

INPUTS

NEW LEARNING BENCHMARKS

OUTPUTS

NOTE OF CAUTION ABOUT L&D BENCHMARKS

TM Index

THE TOP 10%New for 2014

TM Index

TOP DECK COMPANIES ARE DELIVERING

Improved application of learning in the

workplace

Faster response to changing business

conditions

Increased productivity on the job

TOP DECK Average

A FRAMEWORK FOR SUCCESS

Activities that help L&D align

implementation with strategic and

tactical needs of the organisation:

Strategic Alignment

Business Alignment

On Average:

Only 56% analyse

the business problem before recommending a solution

89% top performers

Defining

Need

Activities that help L&D provide staff

with the confidence, motivation and

opportunity to learn in a way that

suits them best:

Individual choice

Individual motivation

On Average:

Only 44% agree that

staff can chose to learn in places convenient to them

69% top performers

Learner

Context

Activities that help L&D to

understand and address issues

outside of their immediate control:

Technical infrastructure &

relationships

Managerial support and culture

Integrated with talent

On Average:

Only 43% know what

technology enabled learning their IT systems can support

Only 19% agree LT

supports the way that they recruit and on-board staff

81% top performers

49% top performers

Work

Context

Activities that build the skills of

L&D professionals:

General awareness

Designing learning

Transferring learning

Supporting performance

Facilitating collaboration

Top Learning companies are twice as likely to:

• Use video, images, animation in online courses

• Apply story telling techniques

• Simulate work environment for assessment

• Agree L&D staff are confident in incorporating new media into training

Building

Capability

Marketing and communications activities

that address stakeholder requirements:

Managing change

Learners

Managers

L&D staff

Only half of learners think

their company clearly

communicate, only 44% of

L&D have a comms plan in place

Only 26% train trainers to

use technology to extend learning beyond the class

74% top performers

67% top performers

Ensuring

Engagement

Activities that highlight business

impact:

Gathering feedback

Measurement

Communicating success

Fewer than half of L&D

leaders regularly review programmes to ensure they continue to meet company goals

Only 16% measure specific

business metrics when evaluating impact

74% top performers

39% top performers

Demonstrating

Value

WHAT L&D SKILLS ARE NEEDED?

Defining

Need

Learner

Context

Work

Context

Building

Capability

Ensuring

Engagement

Demonstrating

ValueAnalysis

Influencing

Consulting

Business acumen

Marketing

Evaluation

Communication

Managing change

DesignLearning transfer

Supporting Performance

Facilitating community

‘L&D essentials’

87%

89%

89%

91%

91%

93%

96%

96%

96%

Business planning

Delivery via virtual classroom

Instructional design

Marketing and stakeholderengagement

Digital content development

Using social media effectively

Online or blended learningdelivery

Supporting learners online

Programme evaluation

Considered a priority

PRIORITY SKILLS FOR 2015

87%

89%

89%

91%

91%

93%

96%

96%

96%

47%

34%

49%

42%

31%

15%

47%

36%

41%

Business planning

Delivery via virtual classroom

Instructional design

Marketing and stakeholderengagement

Digital content development

Using social media effectively

Online or blended learningdelivery

Supporting learners online

Programme evaluation

Current skills in house(avg)

Considered a priority

WHAT DO WE CURRENTLY HAVE IN HOUSE TODAY?

87%

89%

89%

91%

91%

93%

96%

96%

96%

47%

34%

49%

42%

31%

15%

47%

36%

41%

79%

56%

68%

70%

44%

50%

81%

71%

70%

Business planning

Delivery via virtual classroom

Instructional design

Marketing and stakeholderengagement

Digital content development

Using social media effectively

Online or blended learningdelivery

Supporting learners online

Programme evaluation

Current skills in house(top Deck)

Current skills in house(avg)

Considered a priority

TOP DECK ARE ACTIVE IN BUILDING PRIORITY L&D CAPABILITIES TODAY

50% more likely to provide CPD opportunitiesfor L&D staff

Data Driven Decision making in L&D teams

Less than

25%

Audit the skills of L&D teams

Use learning analytics to improve

service

Use benchmarking as an L&D

performance improvement tool

Where are you

strong, where are you weak?

DON’T GUESS – FIND OUT

"Benchmarking in its broadest sense is learning from experience...you can't copy

what others are doing, but you can be inspired by them."

Why is Benchmarking Important?

Clive Shepherd,Author of More than Blended Learning

Watch the interview at:http://towardsmaturity.org/article/2015/07/22/why-benchmark-nigel-paine-clive-shepherd

3 SIMPLE STEPSWWW.TOWARDSMATURITY.ORG/BENCHMARK

PERSONALISING YOUR EVIDENCE-BASED DECISION-MAKING

12 Key Performance Indicators5 Technology Take-Up Indicators

HELP YOU PREDICT AND PERSUADE:

24 Performance Improvement Benchmarks, including:

HELP YOU PLAN, PERSONALISE

AND PERFORM BETTER:

AlignmentEngagement

70:20:10Team Capability

USE THE DATA YOU HAVE TO MAKE

SMARTER DECISIONS FOR IMPROVING PERFORMANCE

What will you do differently as a result of today?

BASED PEOPLE

STRATEGY!

↗ It rebuilds our CONFIDENCE

↗ It boosts our CREDIBILITY

↗ It equips us to CHALLENGE preconceived ideas with insightful new solutions

MY TOP TIP:

DEVELOP AN

SMARTER DECISIONS FOR STRONGER PERFORMANCE

START TODAY!

WWW.TOWARDSMATURITY.ORG/BENCHMARK

Towards Maturity is a benchmarking practice that provides authoritative research and expert consultancy services to help assess and improve the effectiveness and

consistency of L&D performance within organisations. It leverages the data gathered from the largest learning and development benchmark in Europe.

Download our case studies to support your business case for change at:www.towardsmaturity.org

Find out your own Towards Maturity Index™ to see if you are amongst the top learning companies at: www.towardsmaturity.org/mybenchmark

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