Digital Transformation

Cobus Mc Quirk

HoD IT Strategy & Architecture,

South African Airways

Group Structure

SAA Group

Holdings

(SOC) Ltd

Integrated

Airline GroupVoyager MRO Inc. Cargo Air Chefs

Primary Routes

Southern Africa Routes

BandwidthMDM

Digital Transformation

Roadmap

Customer

Airline Operations

Channels

Cargo

MRO

Enterprise

Service Cloud Booking & Loyalty

CRM & Predictive

Analytics

Sales Mobility

RFID

Yammer

IFE

ERP Mobile

Information & Cyber Security

Skills Model

Content

Management

Digital Roadmap – towards smarter operations & travel

Web & Mobi

Ramp Agent Network AwareEFBBag & Cargo

Tagging & tracking

BandwidthMDM

Digital Transformation

Roadmap

Service Cloud Booking & Loyalty

CRM & Predictive

Analytics

Sales Mobility

RFID

Yammer

IFE

ERP Mobile

Information & Cyber Security

Skills Model

Content

Management

Digital Roadmap – technology push

Web & Mobi

Ramp Agent Network AwareEFBBag & Cargo

Tagging & tracking

Apps

Mobility

EFB

MDM

Data &

Predictive

Analytics

Devices

Connectivity

Case 1 - EFB

• Replace traditional pilot carry-on bag with Electronic flight bag

• Checklists, flight plans, aircraft operations manuals, navigation charts,

airport approach procedures, performance calculations and weight and

balance

• Integrate EFB with on-board systems, ground systems and operators

• Cabin crew information on passenger data and flight operations

• Mobility

• Regulatory Compliance

Case 1 – EFB: The Reality

9

Case 1 – EFB: Key Lessons

Change Management

SkillsMobility Management

Content Management

Secure Content Locker

Device Compliance

Integration

Device Enrolment & Management

Whitelist Applications Always On

Case 2 – Network Aware

Network Aware is a Situational Awareness application on any Mobility

platform:

• fleet performance

• passenger connections

• crew connections

• performance KPIs

• landing sequences for departure and arrival

• transforms the work-place from being desk & PC bound to full mobility for:

• Flight Operations

• Cabin Crew

Case 2 – Network Aware: Lessons Learnt

Business & IT

Relationship

People Resistance

Labour

Involvement

Lead from the TopConnectivity

The message

• Digital Transformation is not just about technology

• Business and IT relationship is key

• Digital transformation is led from the top

• New and different skills

• New processes and models

• Connectivity is lagging rest of technology

• Create your Digital DNA

• Digital leaders will outperform their peers

THANK YOU

DISCLAIMER

Any use, republication or redistribution of this content is

expressly prohibited without the prior written consent of the

Author. Permission to copy and reproduce content may be

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only.

Source: presentation of Cobus Mc Quirk,

South African Airways, at the 2016 SITA Air Transport IT

Summit, Barcelona.

2016 Air Transport IT Summit. Confidential. © SITA 2016