Presentation to:

NameWhat is SMART Protect Insurance?

Presentation to:

NameWhat is SMART Protect Plus Insurance?

What is SMART Protect Insurance?Launch Document

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What is SMART Protect Plus Insurance?Launch Document

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Contents

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About AutoProtect

SMART Protect

Significant exclusions of the policy

Pricing

Product set up and documentation

Next steps

Account contacts and support

Background

AutoProtect’s Background AutoProtect is 50% owned by Capricorn

Ventures International the venture capital arm of Hollard and the remaining 50% owned by management.

AutoProtect is a niche provider of motor related insurance products and services.

AutoProtect is fully approved as a specialist administrator by insurers.

Who Are Hollard? South Africa's largest independently owned

insurance group.

South Africa's 3rd largest general insurer, group net assets in excess of £1bn.

Specialist partnership based insurer.

One of the largest underwriters of motor warranties.

People

AutoProtect has experience across a multitude of the insurance and motor trade backgrounds, we have expertise from dealership and workshop management to underwriting and actuarial skills

Head Office Support Sales, Customer Services – NVQ qualified

customer service staff.

Claims Handling – all claims staff are experienced in dealing with SMART Insurance claims

Marketing Support – we will design POS material to enhance your brand.

AutoProcess help desk – dedicated team available to resolve any AutoProcess issues

Management Information – able to tailor reports to your requirements.

Underwriting – able to source the innovative and market leading products to assist you in driving your business forward.

AutoProtect Current Clients

Some of AutoProtect’s existing SMART Protect customers

Dealer Groups

Manufacturer Relationships

SMART Protect

Scuffs, dents, chips and scratches these types of minor damage occur regularly to your customer’s vehicles.

Most customers would have experienced “parking” damage carried out by a third party.

Customers can contact their motor insurer to have the damage repaired, but this would attract their insurance policy excess, effect no claims bonus and possibly increase premiums for subsequent road risk, insurance cover.

The alternative for the customer is to leave the damage unrepaired and this will affect the part exchange price when the vehicle is traded in..........with you!

SMART Protect – The Facts

Proven, unrivalled experience working with both dealerships, manufacturers and customers since the creation of the Smart Insurance product Over 15,000 completed customer SMART repairs

Continuous product development

First to bring the SMART Protect insurance product range to UK market

History of product development specific to individual client requirements

Market leaders in product innovation and design

Insurer – AMTrust Europe Limited Standard & Poor’s “A” Rated

Fully experienced in SMART Protect insurance since inception in the UK

Proven competitive and sustainable underwriting and dealership pricing

Repairer Network Lifetime guarantee on repairs

Fully retail focussed customer experience

Fully auditable repair and claims process

Employed and uniformed network of repairers

SMART Protect – The Facts

Claims

We have worked with the following manufacturers to develop a claims process that is

aligned with their corporate standards

Mercedes Benz

Jaguar

Land Rover

Alfa Romeo

Fiat

Chrysler Jeep

Subaru

Isuzu

Unrivalled UK based claims experience Refined and robust claims process

No digital pictures

Customer focussed process

FSA “Treating customer fairly” culture

Less than 1% non-repair at customer appointment

4 years of CSI data

Support Launch and development training tailored to individual requirements

“Train the trainer” modular training available

Full dealership training material

POS and sales support material

Full MI reporting

Full integration with dealer management systems

Dealer Testimonial

Gary LeeGeneral Manager Retail Mercedes-Benz Insurance

“Mercedes-Benz Insurance have been in a relationship with

AutoProtect since 2010, working with them on the creation of the

Mercedes-Benz Minor Damage Insurance programme. We have

found the team there to be accommodating to our demanding

standards and attention to detail, improving products and services to

meet those requirements. Their AutoProcess administration system

offers flexibility and detailed management information allowing for

appropriate understanding of the scheme performance, this helps us

in the delivery of our TCF strategy.

AutoProtect was selected following a competitive tender and have so

far proved to be a good selection for the supply and management of

this product”

Opportunity

Retail profit opportunity

Emotive product

High perceived customer care product

Better PX value for customer – more satisfied customer (CSI)

Higher probability to re-purchase/loyalty increase

High sales volume potential

No application or stocking costs

Convenience for your customer

High quality repairs with proven process available via a mobile repairer

Reduced SMART repair costs on approved used vehicles

Customer Benefits

The insurer will pay for the cost of repairs resulting from accidental minor damage.

• Covers minor dents, chips, light scratches and scuffed bumpers

Keeps the vehicle in the condition that it was purchased

Repairs up to £3000 in aggregate (inc. VAT)

Term – 12, 24 & 36 month single premium or premium funded

Covers cars used for social, domestic pleasure and commuting to/from work

Convenient mobile repairs

Protects the customer’s No Claims Bonus

Maintains the value of the vehicle for the customer

All work carried out is guaranteed for 3 years

Repairs do not invalidate the vehicle warranty and will help reduce costs to customer at time of defleet (if car is to be returned)

Customer Benefits – Alloy Wheel

The insurer will pay for the cost of repairs resulting from accidental scuffed damage to the alloy wheels. The insurer will pay for their specialist repairer to effect repairs to the alloy wheel to their best endeavours.

The maximum claim for any alloy wheel repair is £100 per individual wheel.

Repairs up to £1,000 in aggregate (incl. VAT).

Term - 12, 24 & 36 single premium, or regular monthly payments.

Wheel Repairer - National repairer network is Wheel Wizard [mobile repairers] or Dealers approved bodyshops who have a static wheel jig and wish to have the repairs go through the approved body shops at the same rates as the mobile repairer.

Claims to be reported within 4 working days of the damage occurring (this reduces the risk of oxidisation and allows the repairs to be guaranteed for 3 years).

What is covered?

New & Used vehicles

Minor dents not exceeding 15 cm diameter Damage to a metal body panel not exceeding

15 (fifteen) cm in diameter and where such panel has not been ripped, perforated or torn.

Light scratches not exceeding 15 cm in length Damage to the vehicle body panel not

exceeding 15 (fifteen) cm in length and not extended over more than 2 (two) adjacent body panels.

Chips not exceeding 1.5 mm in diameter Damage to the painted vehicle not exceeding

1.5 (one and a half) mm in diameter.

Scuffed bumpers Scuffs to the painted bumpers not exceeding

15cm (fifteen) in diameter.

Roof and bonnet repairs must be achievable

What is covered? – inc alloys

New & Used vehicles

Minor dents not exceeding 15 cm diameter Damage to a metal body panel not exceeding

15 (fifteen) cm in diameter and where such panel has not been ripped, perforated or torn.

Light scratches not exceeding 15 cm in length Damage to the vehicle body panel not

exceeding 15 (fifteen) cm in length and not extended over more than 2 (two) adjacent body panels.

Chips not exceeding 1.5 mm in diameter Damage to the painted vehicle not exceeding

1.5 (one and a half) mm in diameter.

Scuffed bumpers Scuffs to the painted bumpers not exceeding

15cm (fifteen) in diameter.

Scuffed Wheels Accidentally scuffed alloy wheels where damage

is assessed as being repairable within the limits of the cover.

Claims will only be undertaken if the repair can be achieved to an invisible standard using SMART repair technology

Exclusions

Excludes vehicles used for business use other than journeys to and from a permanent place of work.

This product is not available for vehicles exceeding 3500kg, excludes motorcycles, scooters, three wheeled vehicles, quad bikes, caravans or motor homes, trailers, boats

Use of vehicles for hire or reward (e.g. taxis, self-drive hire or driving schools), delivery courier fleet users

Vehicles used in any sort of rally, speed-testing, racing of any kind or competition or trial

Damage reported more than 14 days after discovery

Any damage caused by or to stickers or decals

Damage caused by third party which caused bodily injury

Beading, moulding, locks and handles and any repair involving accessories, door mouldings, window mouldings, lamps of any sort or any window panel

Cracked or dented bumpers

This policy does not cover any consequential loss

For any individual claim made in excess of £3,000 the whole of the claim will be excluded

Exclusions inc alloy wheel

Bodywork damage Excludes vehicles used for business use other than journeys to and from a permanent

place of work.

This product is not available for vehicles exceeding 3500kg, excludes motorcycles, scooters, three wheeled vehicles, quad bikes, caravans or motor homes, trailers, boats

Use of vehicles for hire or reward (e.g. taxis, self-drive hire or driving schools), delivery courier fleet users

Vehicles used in any sort of rally, speed-testing, racing of any kind or competition or trial

Damage reported more than 14 days after discovery

Any damage caused by or to stickers or decals

Damage caused by third party which caused bodily injury

Beading, moulding, locks and handles and any repair involving accessories, door mouldings, window mouldings, lamps of any sort or any window panel

Cracked or dented bumpers

This policy does not cover any consequential loss

For any individual claim made in excess of £3,000 the whole of the claim will be

Alloy wheels Vehicles over 5 years old or vehicles that have covered more than 100,000 miles

Vehicles over 3,500kg Gross Vehicle Mass

Damage caused by a third party whilst carrying out general maintenance including tyre changing, damage present at the commencement of policy and damage which cannot be repaired due to a previous repair

Wear and tear and neglect

Any commercial vehicle, any vehicle used for business use (other than to and from a permanent place of work), emergency vehicles, taxi, bus, truck, heavy goods vehicle, motorcycle or any vehicle used for hire and reward, rental, dispatch, road racing, rallying pace making, speed testing or any other competitive event

Theft of alloy wheels

Claims made more than 4 working days of the accidental damage occurring

Alloy wheels with chrome effect finish, diamond cut or split rim construction or painted with custom, individual colours;

Limits of Damage

Not to scale

Keyfacts

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SMART Protect

Summary of Cover

This statement provides a summary only. It does not describe all terms and conditions relevant to your product and it is essential that you read the full policy document to ensure that you understand the product purchased.

SMART Protect

Designed to assist in maintaining the appearance of your vehicle as at the time of purchase.

Name of Insurer:

The insurer is AmTrust Europe registered office 10th Floor, Market Square House, St James’s Street, Nottingham, NG1 6FG

Key Features and Benefits:

Covers minor repair damage to your vehicle to a metal body panel not exceeding 15cm in diameter and where such panel has not been ripped, perforated or torn. Minor repair damage means chips (not exceeding 1.5mm in diameter), minor dents and light scratches to your vehicle during the period of insurance caused by day to day motoring. The repair can be carried out at a place of your convenience e.g. home or work address.

Conditions:

You should take all reasonable steps to maintain the vehicle in an efficient and roadworthy condition. This policy is non transferable. You will be responsible for: (1) any repair commenced or carried out without prior authorisation (2) costs incurred in the event the reported damage exceeds the template parameters (3) any repair work completed by the repairer that falls outside the scope of this policy.

Exclusions:

Excludes vehicles used for business use other than journeys to and from a permanent place of work. This product is not available for vehicles exceeding 3500kg, motorcycles, scooters, three wheeled vehicles, quad bikes, caravans or Motor homes, trailers, boats, hire or reward (e.g. taxis, self-drive hire or driving schools), delivery courier fleet users or vehicles used in any sort of rally, speed-testing, racing of any kind or competition or trial. Damage reported more than 14 days after discovery. Any damage caused by stickers or decals. Damage caused by third party which caused bodily injury.

Beading, moulding, locks and handles and any repair involving accessories, door mouldings, window mouldings, lamps of any sort or any window panel. This policy does not cover any consequential loss. For any individual claim made in excess of £3,000 the whole of the claim will be excluded.

Claim limit:

Maximum individual claim limit £3,000 inclusive of VAT – Total aggregate claim limit £3,000. Please see policy proposal/schedule for individual claims limit.

Duration:

This policy is valid for the duration and dated from the effective date shown on your proposal form.

Cancellation:

If this policy is cancelled within 14 days of purchase or policy start date (whichever the sooner) and no claim has been registered, The supplying dealer will refund the premium paid in full. If a claim has been made on the policy no refund will be issued. This policy has no surrender value and in all other circumstances, cancellation is without refund.

What to do in the event of a claim

Telephone the claims line number on 0871 384 1168.

Please have your policy type and number ready to quote, full details of the damage and confirmation that the damage is within the parameters of the policy template (15cm diameter). This will ensure that your enquiry will be dealt with promptly.

What to do if you have a complaint

If you wish to register a complaint contact your supplying dealer or alternatively the policy administrator AutoProtect (MBI) Ltd.Telephone: 0871 384 1167 Post: AutoProtect (MBI) Limited, Cambridge House, Cambridge Road, Harlow, Essex CM20 2EQ

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS).

Customer Compensation

AmTrust Europe is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. This depends upon the type of insurance and the circumstances of the claim. Most insurance contracts are covered for 90% of the claim.

Keyfacts – alloy wheels

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Summary of Cover

This summary of cover is provided for ease of reference. It does not contain the full terms and conditions of the policy. For full details of all your policy benefits and the complete terms and conditions, please refer to the policy document.

What is Alloy Wheel Protection

Alloy Wheel Protection covers the cost of repairs resulting from accidental damage to alloy wheels.

Name of Insurer

The insurer is AmTrust Europe Limited registered office 10th Floor, Market Square House, St James’s Street, Nottingham NG1 6FG. AmTrust Europe Limited is authorised and regulated by the Financial Services Authority. You can check this information on the FSA register by visiting www.fsa.gov.uk/register, or by contacting the FSA on 0845 606 1234.

Key Features and Benefits

Covers accidental damage to the vehicles alloy wheels caused by kerbing, scuffing, chips and scratches. Repairs up to £100 per wheel. Conditions:

You should take all reasonable steps to maintain the alloy wheels on your vehicle. The policy is non transferable. You will be responsible for;

― any repair commenced or carried out without prior authorisation; (2) costs incurred in the event the reported damage exceeds the claim limits, and (3) any repair work completed by the repairer that falls outside the scope of this policy. Exclusions:

―Vehicles over 5 years old or vehicles that have covered more than 100,000 miles ―Vehicles over 3,500kg Gross Vehicle Mass ―Damage caused by a third party whilst carrying out general maintenance including tyre changing, damage present at the commencement

of policy and damage which cannot be repaired due to a previous repair ―Wear and tear and neglect ―Any commercial vehicle, any vehicle used for business use (other than to and from a permanent place of work), emergency vehicles, taxi,

bus, truck, heavy goods vehicle, motorcycle or any vehicle used for hire and reward, rental, dispatch, road racing, rallying pace making, speed testing or any other competitive event

―Theft of alloy wheels ―Claims made more than 4 working days of the accidental damage occurring ―Alloy Wheels with chrome effect finish, diamond cut or split rim construction or painted with custom, individual colours;

Claim limit

Maximum individual claim limit £100 per individual wheel. Please see proposal/schedule for aggregate claims limit.

Duration of Cover

As quoted on the proposal/policy schedule. NB Policy schedule/proposal form must be signed and dated.

Cancellation

If this policy is cancelled within 14 days of purchase or policy start date (whichever the sooner) and no claim has been registered, the Dealer supplying the AutoProtect product will refund the premium paid in full. If a claim has been made on the policy NO refund will be issued. This policy has no surrender value and in all other circumstances, cancellation is without refund.

What to do in the event of a claim

Telephone the claims line number on 0871 384 1168 within 4 working days of the damage occurring

Please have your policy type and number ready to quote along with full details of the damage. This will ensure that your enquiry will be dealt with promptly.

Complaints

If you wish to complain to AmTrust Europe Limited please contact: The Managing Director, AmTrust Europe Limited, 10th Floor, Market Square House, St James’s Street, Nottingham NG1 6FG. You retain the right to refer your complaint to the Financial Ombudsman Service. This policy is subject to the laws of England and Wales.

Customer Compensation

AmTrust Europe Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if they cannot meet their obligations. This depends upon the type of insurance and circumstances of the claim. Most insurance contracts are covered for 90% of the claim. Further information about compensation scheme arrangements is available from the FSCS on the web at www.fscs.org.uk or by contacting the FSCS on 0207 892 9300.

Claims Process

Unlimited number of claims

Maximum cumulative claims limit £3,000 inc VAT

Customer £25 excess per successful repair (optional excesses and excess free policies are available)

Customer checks that the minor damaged area fits within the template (supplied)

Authorisation given to our repairer to contact the customer

Our repairers contact the customer to make a customer convenient appointment

Claims Process inc Alloy

Unlimited number of claims

SMART repair - Maximum cumulative claims limit £3,000 inc VAT

Alloy repair – Maximum cumulative claims limit £1,000 inc VAT

Customer £25 excess per successful repair (optional excesses and excess free policies are available)

Customer calls the claims hotline 0871 384 1168 (within 14 days of the bodywork damage occurring, 4 days alloy damage)

Authorisation given to our repairer to contact the customer

Our repairers contact the customer to make a customer convenient appointment

The Repair Process

The staff Specialist and experienced staff only

3 month mandatory customer handling training

All staff are fully employed

Internal staff targets centred around quality not quantity

CSI focussed package

The repair All repairs guaranteed for 3 years

Only repairs that can be completed to an invisible repair standard will be acceptable

Contaminated land 2000 Compliant

Compliant to all COSHH regulations

All products conform to ECO regulations

The customer experience Timed (password protected) appointments

Nationwide service

Fully uniformed personnel

All repair vehicles have corporate identity

A completely retail focused experience

Customer Testimonials

“Your repairer visited me today to repair scratches on the rear bumper bar and chips on the leading edge of the bonnet of my Mercedes C-class estate. I was delighted with the quality of his work and his professional, friendly manner. It was a pleasure dealing with him.”

Cambridge, June 2012

“A dent on our brand new car was repaired on 23rd May . This email is just to provide you with feedback that the job was done extremely well with professionalism and courtesy.”

Dr DK, May 2012

“ S.... repaired our car on Friday 10 am - he was professional, polite, clean and tidy and it was a pleasure dealing him and with your company. The communication was excellent – S.... updated me on the time of his arrival the evening before the appointment and during his journey. This was appreciated. I would highly recommend your company. Great Customer service.Keep up the good work......

TC , June 2012

Sales Process

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Starting the conversation… Is the appearance of your car important to you?

Do you think small dents, scratches etc. affect the value of a car?

Who would pay to repair any dents scratches chips etc … your motor insurance policy or you? Claiming through a motor insurance policy may affect the No Claims Bonus.

Selling the customer benefits… Is the car used for business i.e. other than to and from work?

As you know I noticed some damage on your part exchange, what stopped you getting that repaired?

Cost, insurance excess or maybe you just didn’t get round to it!

As you know we will prepare your new car prior to collection to meet our exacting standards. How would you feel, if your new car sustained similar damage over the next few months?

SMART Protect would arrange to repair such damage without the need for you to pay expensive body shop repair bills or a high excess on your insurance or even needing to spend the time driving round getting quotes!

Sales Process

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Using the Part Exchange Appraisal

• Visual

• Record

• Sales Aid

• Damage Template

AutoProcess

AutoProtect provide web based systems for the registrations of all policy documents and online reporting. Easy and efficient online policy registration.

Experian check for back fill. The system provides the facility to validate vehicle registration through Experian real time look up and also the validation and eligibility of vehicles to the program.

Use of Glass’s and CAP coding structure to provide product rules.

Personalised “Demands and Needs” (if required).

All policy documentation is produced at source in acrobat format at the dealer with the ability for all the documentation to be printed or fulfilled via e-mail or mail fulfillment packs.

Online invoicing and all money collection via Direct Debit.

Single point of entry for all documentation and reporting.

The system has a complete online help facility.

All web systems provided are real time systems including reporting, a time and date stamp audit process in the policy registration has huge advantages in the analysis of sales penetration and targeting of specific training requirements.

• AutoProcess website: http://dealer.autoprotect.netLogin details will be provided by AutoProtect I.T upon completion of registration

Reporting Suite

Point of Sale

Video

Leaflet

Template (dealer use only)

Regulation

SMART Insurance is regulated as a General Insurance product by the Financial Services Authority.

SMART Insurance will become part of your general insurance sales process and so appear in both your Terms of Insurance Business Letter (Initial Disclosure Document) and also your Statement of Demands and Needs (whether this be a paper-based or electronic version)

Individual Compliance:

Your current compliance provider will add the necessary individual training that must be completed by each person to evidence competence with the product

FSA Process

The product will be added to your compliancy process with any recommendations in line with customer needs and eligibility, through your existing demands and needs.

Pricing

TERMDEALER

NET£25 Excess

DEALER NET

No ExcessCUSTOMER PREMIUM I.P.T. PROFIT

PER CASE

12 months £125 £134

24 months £185 £217

36 months £259 £303

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SMART Insurance- £3,000 claims limitAlloy Wheel Insurance- £1000

TERMDEALER

NET£25 Excess

DEALER NET

No ExcessCUSTOMER PREMIUM I.P.T. PROFIT

PER CASE

12 months £85 £94

24 months £110 £142

36 months £149 £193

SMART Insurance- £3,000 claims limit

Next Steps

Individual product compliance testing to be completed via your existing FSA solution provider

Individual dealer accounts will be set up by AutoProtect and user name and password issued

Customer documentation will be produced-Key facts, Terms and Conditions and damage area template

Direct Debit will be set up sent to your accounts department

Monthly invoices will be emailed to designated recipients of the business

Payments will be taken on or around 15th of each month

Your Support Team

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Programme Manager

Name 1Tel: 078XXXXXXX Email: xxxxxxx@autoprotect.net

Product Development and Support

Name 2Tel: 07887xxxxxxEmail: xxxxxxx@autoprotect.net

Dealer support

Name 3Tel: 07826 xxxxxxxEmail: xxxxxx@autoprotect.net

I.T. Support

Tel: 0871-384 1167 (option 4)

SMART Protect Claims Hotline Number

0871-384-1168 (option 1)Contact timesMonday-Friday 9.00am -5.00pmSaturday 9.00am- 1.00pm

Account and Payment Queries

Michael TurnerTel: 0871-384-1168Email: mturner@autoprotect.net

Notes

Thank you for your time

www.autoprotect.net