smart meters sdg&e
TRANSCRIPT
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A Smarter, Cleaner Energy Future
September16, 2010
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• Transformational era in energy• Energy industry modernizing the grid
– Improve the reliability, capacity and capability of the electricity network
– Support renewable energy like solar and wind– Enable faster resolution to outages – Create a secure, dynamic information network
• Customers will have more control over their energy costs
Energy Industry
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• Replaces old-technology -- spinning dial, mechanical meters and manual meter reading
• Installing cutting-edge smart meters to all 1.4 million customers using digital technology that can remotely taking meter readings at any time
• Two-way communication between the customer and SDG&E
What is “smart metering”?
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• Installing 1.4 million smart electric meters for all customers and adding a module to existing 850,000 gas meters
• Smart meters will give customers new tools and services to help them manage their energy usage
• Smart meters will support the influx of: – Electric Vehicles– Roof-top solar– Energy efficiency & demand response
A Path to Sustainability
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Customer Benefits
• Enhances reliability and outage detection, and speeds restoration
• Improved energy use data helps customers save energy and save money– 1-hour (residential) & 15-minute (commercial) electricity
use data– New incentive programs for various rates
• Improves customer service– Meter reads on demand– Foundation for smart homes and businesses of the
future
• Reduced need to access property -- more privacy• Helps the environment
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Installation Timeline
Completion Customers
Spring 2010 North County
Year-end 2010Central/East/South San Diego
County
Spring 2011Solar Customers & South Orange
County
Year-end 2011 Large Commercial Customers
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• Communicating before and during installation– 60-90 Days: Meet with elected officials and community
leaders – 30-60 Days: Participate in community events – 30 Days: Mail customer notification letter– 3 Days: Outbound dialer notification, began May 2010– Day of: Installation and door hanger
• Post Installation– 7-Day comparison of billing data– Within 2 weeks after install: Personal follow-up by SDG&E
with a sample of customers to answer questions and offer information on programs and services
– Meter reader will read smart meter for a few months
The Installation Experience
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• We are engaging customers to help them benefit the most from our services.– Google PowerMeter– Redesigned Energy Bill– SDG&E Online Energy Usage Website– PeakSaver Rewards– Dynamic Pricing– Home Area Network Pilots – Call Center supports data visibility and
access
Upcoming Products, Services and Pilots
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Residential Bill / Summary Page
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Sign-Up for My Account and Google PowerMeter
• My Account is SDG&E’s online billing service
• Receive, view and pay (multiple) bills online
• Access up to 25 months of account activity
• Learn how to save energy with customized recommendations
• Go Green– save paper!• Sign up for Google
PowerMeter
http://sdge.com/myaccount/
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Google PowerMeter Gadget
http://www.sdge.com/myaccount/energynetwork/
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In-Home Displays
For more information on the Home Area Network visit http://www.sdge.com/smartmeter/homeAreaNetwork.shtml
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Programmable Communicating Thermostats
For more information on the Home Area Network visit http://www.sdge.com/smartmeter/homeAreaNetwork.shtml
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• Risa [email protected] Education Manager
• More information available onwww.sdge.com/smartmeter
Contact Information