Smart InboundKevin Musgrave

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A heritage in Inbound

Smart Inbound ServicesManaged portalCore network access

Pricing and CommsVision promotion

Summary

Content

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A heritage in InboundLeadership1st to market with many call handling applications

Network Call RecordingSecure online interfaces for service management

We continue to lead and challenge through innovation

Contact ManagerA unique network-based ACD solution

Smart InboundThe next generation or service platformsoffering choice, differentiation and competitiveness

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Smart InboundA new feature rich platform for management of Inbound numbers and services

Simple to create & manage innovative inbound routing plans

Upgrade to advanced services as requirements change

Future proofed SIP enabled platform

Access real time & historic Management Information

Choose between Portal access or direct interface to our intelligent network

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Architecture Integrated into our next

generation network

Disaster Recovery and Business Continuity

Full audio management capability

In-built resilience

Channel partner toolset

SIP enabled platform

Opal Network Routing Engine (Clustered DB)

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ServicesLaunch will see availability of a wide range of services Single translation Call divert plans Ratio plans Network hunt groups - Cyclic - Linear - Longest waiting - Group multi-call Fax to email Configurable Auto-attendant Call queuing MI reporting (Via Opal Vision)

Opal Network Routing Engine (Clustered DB)

Phase II services will see Fully integrated reporting console Channel partner management tools Multi level Auto-attendant Configurable conference call service Geographic routing plans Data capture Bespoke Builder

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Typical service componentsDivert plan service

Simple to configure Multiple time plans with routing plan Choice of audio options 1 to 5 targets with variable ring time Full out of hours control Voice mail to email - never miss a call Disaster recovery options with override

Plan options include Holiday exception plans Network whisper Call recording Mid call transfer Dialled number presentation

Time Of Day / Week(Optional)

Ability to add several differenttime plans

Welcome Message

(Optional)

Closed Message

(Optional)

Divert Targets

Up to 5 targets will variable ring time

Closed Targets(Optional)

Up to 3 targets will variablering time

Voice mail to email(Optional)

To email or web audio server

Voice mail to email (Optional)

To email or web audio server

Select Number

Add single or Multiple Numbers(Geo – Non Geographic)

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Managed portal Multi-functional reseller

inbound portal

Intuitive and easy to use – requires no specific skills

White-label for own identity

Create sub-accounts and manage your own Partner operations

Provide to end-users as a self-serve solution or sell as a managed service

Web Server

Opal Portal

Opal Network Routing Engine (Clustered DB)

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Core network access Interface directly into

the routing engine

Create your own Inbound portfolio and integrate into your own Portal, offering a true one-stop-shop

Increase value and IPR to your business

Leverage our extensive Inbound and development expertise and experience with limited investment

Differentiate in the market place

Opal Network Routing Engine (Clustered DB)

PartnerPortal

Partner’sWeb Server

Connection to Opal

engine overpublic internet

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Opal Support for Developers

Launch Timeline

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Core Network Access – Available Now

First live Customers – January 2010

Managed portal

FREE of charge access Monthly service rentals

with two simple price points £2.50 and £5.00

Pricing

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Direct Connect

£1,000 / month Unlimited service

provisions

Summary

A new feature rich platform offering choice,

differentiation, competitiveness

Future proof SIP compatible services

Choice of portal or direct access

Highly competitive pricing

CommsVision sign-up promotion

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