smart government for smart cities

Smart Government for Smart CitiesBy: Dr. Saeed Al Dhaheri

@DDSaeed

Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

“Successful smart cities programs require smart government approaches”

Smart Government for Smart Cities

Agenda: Concept of smart of government and smart city

Comparison between smart government and smart city

Smart governance operating system

Example: Smart transport

Takeaway


Concept of Smart Government Smart Government: an administration that applies and integrates information, communication

and operational technologies to planning, management and operations across multiple domains, process areas and jurisdictions to generate sustainable public value

Source: Gartner

The implementation of a set of business processes and underlying IT capabilities that enable information to flow seamlessly across gov agencies and programs to become intuitive in providing high quality citizen services across all government activity domains

Source: IDC

S.M.A.R.T (world bank definition)

Social: citizens and civil society participate and co-create with government Mobile: engage with citizens and deliver info & services using mobile devices anytime and

anywhere Analytics: using big-data analytics to drive policy action Radical-openness: Open by Default to engage citizens in co-creating and allow businesses to

use data to innovate new services Trust: effective cybersecurity so services are resilient, available and protect privacy


Concept of Smart Government Focus: mobile (smart phone) as the most convenient delivery channel

m-government and smart government is used interchangeably Mobile is one part but Customer eXperience (CX) matters more

Customer experience – has 3 levels Functional: Do you have what customers need Accessible: how easy to do business with you? Emotional: how customers feel when they make business with you?

Tiers and domains of smart government city/federal tier domain: transportation/health care/education/ energy/…/

The term "smart" is so overused that it has become almost meaningless


Dubai Happiness meter

Concept of smart cities

• No one definition for smart city –> depends

• “smartness” comes from information management

and aggregation

• Smart cities are based on the principle of information and data exchange between different sectors of a city

• Information management and aggregation + services

+ applications satisfy citizens perception of the quality of

life and work environment

• ITU identified core themes for Smart Sustainable Cities SSC:

1) Society 2) Economy 3) Environment 4) Governance


Smart City: No single definition• “Smart City as a high-tech intensive and advanced city that connects people, information and city elements using new

technologies in order to create sustainable greener city, competitive and innovative commerce and an increase life quality with a straightforward administration and maintenance system of city” (Barcelona City Hall, 2011)

• “Amsterdam Smart City uses innovative technology and the willingness to change behavior related to energy consumption in order to tackle climate goals. Amsterdam Smart City is an universal approach for design and development of a sustainable, economically viable program that will reduce the city’s carbon footprint” (Amsterdam Smart City, 2009)

• Dubai smart city’s main aim is to provide better connections and increase cooperation between the emirate and its residents. It promotes the use of government facilities using the largest possible number of smart applications.

City’s View

• “The use of Smart Computing technologies to make the critical infrastructure components and services of a city —which include city administration, education, healthcare, public safety, real estate, transportation, and utilities — more intelligent, interconnected, and efficient.” (Forrester, 2011)

• “A smart city is based on intelligent exchanges of information that flow between its many different subsystems. This flow of information is analyzed and translated into citizen and commercial services. The city will act on this information flow to make its wider ecosystem more resource-efficient and sustainable. The information exchange is based on a smart governance operating framework designed for cities sustainable.” (Gartner, 2011)

Practitioner’s

view


Comparison between smart city and smart government

Smart City Smart Government

Main drivers Economic development, competitiveness and environmental sustainability

Public value with particular reference to efficiency and financial sustainability

Geographical & Vertical Focus

Focus on multiple domains at the city level Focus on one or multiple domains and multiple tiers (city/federal)

Technology coverage

look to connect city systems to create a system of systems based on ICT and instrumentation infrastructure and Smart Government practices

focus on the business processes and technologies that ensure seamless information flow across government

Roles Private stakeholders, enterprise and technology service providers, public private partnerships, vertical sectors

Government organizations, in a service provider, regulator,

Approach Mostly top-down (lead by the city governor) Can be bottom-up (lead by necessity) but also can be top-down

Both use innovation in social media, mobility, Big data/analytics, and cloud computing to improve service delivery to citizen

Both require smart governance operating framework


A need for Smart Governance Operating Framework

• To support event capture and processing, information exchange and analysis, user interface, and interoperability

• Facilitates interoperability of different vertical applications• Supporting new ways to analyze info across domains • Supporting integration of operational (IoT for example) technologies

• Policy and regulations• Guidelines and standards• Awareness and promotions


• Governance Structure• Leadership vision

• Higher committee/executive committee

• News roles:

• Chief Digital Officer

• Chief Innovation Officer

• Chief Data Officer

A need for Smart Governance Operating Framework

Example: Smart Transport

• Technologies• mobile• Cloud• IoT• Big data & Analytics• Autonomous & driverless cars


Source: Deloitte report transport in the digital age

• Strategic Imperatives• Predict demand and optimize

capacity and assets• Improve the end to end

customer experience• Improve operational efficiency

while reducing environmentalimpact

• Assure safety and security

Trends

The vision is to take advantage of these trends to foster seamless integration between the different modes of transport in order to achieve smart mobility

Example: Smart Transport in UAE

• Several smart government apps• Abu Dhabi STMP• Dubai smart city initiative

• Smart city strategy• 100 initiatives and 1000 services by 2017


Take away Vision and existence of an urban strategic plan is a must

Stakeholders cooperation is key for data/information exchange

Adopt the right governance structure

A pragmatic approach to digital strategy should be considered

Integrating the different OP systems and technologies is important


Thank You


Further Readings• Transport in the Digital Age: Disruptive trends for smart mobility, Deloitte report, March 2015


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