SMART ACTION STATEMENTS

Welcome to SMART Conversations

SMART Conversations

A powerful process for listening is as follows:

Defi ne a specifi c action and agree on itConstrue the action in a manner that is

measurableSet expectations as achievableVerify action as relevantGain agreement on time lines

Objectives

The measurable competency covered in this session is to:

Articulate the components of SMART Create action steps

SMART Components

Can you think of an example? How do you think this format might work with some of your goals or action plans?

Specific

Mia and Todd are writing out goals for the coming year in the Hospitality Industry.

Non Specific Example: We plan to increase profits by generating additional revenue.

Specific Example: Our Marketing Department will be launching a campaign to bring senior citizens into the hotels by providing bus services. We will increase our sales by 25 percent in the months of January through March.

Measurable

Achievable

Many people, in an honest eff ort to please, do the exact opposite. They promise the best case scenario, then set themselves up to disappoint when things do not proceed according to plan

You must agree to a scenario that satisfies, but leaves room to surpass the expectations of your customers.

Set expectations with enough room for error so that you will ALWAYS exceed them.

Be Consistent!

Being consistent with this step will ensure that you maintain your integrity and deliver what you say you will deliver – every time.

Relevant

Is the task or action step relevant to the goals and/or mission at hand, or to the “bigger picture”?

How is this task/action relevant to you personally?

Does it help you meet your larger goals?

Relevant

Time Bound

You will leave the session with a strong understanding of the SMART framework and use it to make any request or action step a SMART one!

The Open Gym Session will focus on improving the quality of your S.M.A.R.T. action steps to make them as eff ective as possible.

Planning Ahead . . .

Practice Regimen• Articulate the components of SMART each day over the next

week until you know them well and can articulate them easily

• In addition, create one action step each day

Practice every day! This drill will become habit and ensure higher quality hand offs.

1. Please click on the blue link to

download the activity work

sheet. 

2. Print the worksheet and fill out

the answers. 

3. Be sure to bring your completed

sheet to share with the class. 

4. Practice your answers often, and

if possible, try to memorize

them!

Download and Print!!!!

SMART Action Plans Worksheet