Rolf Hapel

Director

Citizens’ Services

and Libraries

City of Aarhus

Urban performance depends not only on the city’s

hard infrastructure, - physical capital, but also, and

increasingly so, on the availability and quality of

knowledge, communication and social infrastructure,

- human and social capital

”Smart Cities in Europe”, Caragliu, et al., Amsterdam Free University, 2009

City of high digital maturity

Aarhus front runner on digital services

National eGov strategies Mandatory e-Self Services

Channel Strategy for the City of Aarhus 2010-12

Interaction

Distance

Short term Long term Sponsorships

Short duration

Donations, gifts

Volunteers as consultants

Advocacy campains

Co-production R & D

Business development projects

Branding

Sponsorships

Long duration

Networks, clubs

Innovation in hybrid organisations

Dialogue on services

Partnership strategy

To:

• Collaboration with citizens

• User driven innovation

• Co-production

• Co-creation

Sherry Arnstein, 1969

New policy for citizen

involvement

From:

• Hearings and formal

democracy

• Duty driven

• Neat, but dusty and

boring

Seed money for intern

innovation

7 mill Euro per year

1. Creating innovative culture

2. City Council risk willing

3. User driven - involvement of

staff and citizens

4. Cross sector innovation work

5. Private sector business

component

Business Aarhus ”State of the nation – measuring the business

climate”

600+ participants

”Headstart” Morning meetings and network on social media

1500+ participants

EU Cultural Capital 2017 Activating business community,

education and cultural institutions

Budget: 70+ mill Euro

The “Mash-up” institution

LOCAL ARCHIVE

ARKIV Archive

YOUTH

MEETING

ROOMS

ANALOGUE MEDIA

SELF SERVICE

LEARNING CENTER

SMS BUSINESS

SERVICE

HOME-

WORK

HELP

COMMUNITY

CENTER

CAFÉ

STUDY SUPPORT JOB CORNER

LIBRARY SHOP

REFERENCE

CONSUMER INFO

NATURE GUIDE E

XH

IBIT

ION

S

FAMILIES

Partner

activities

Q AND A

HEALTH

COUNCELLING

LEISURE INFO

NEWS LOUNGE

QUIET

AREA

TO

DD

LE

RS

/C

HIL

DR

EN

REA-

DING

TRAI-

NING

EU FP7 27 institutioner og virksomheder i 8 lande Slutter marts 13

FP7 FI-SmartCity Smart City Platforms Open data

47 data set – increasing rapidly

Klimakanalen

Life long learning

Peoples Entlightment

Volunteers

Adult education

Knowledge

Partnerships

Participation

Citizenship

Local democracy

Real Competecies

Citizens involvement

Formation

Debate

Innovation

Social Capital Empowerment

Inclusion

Coherence

Digitisation

Local society

It-competences

Learning styles

Civic society

Citizens’ Services and Library 17.500 m2

For rent 10.000 m2

P-facility 1.000 cars

Opening of covered river

City scaping Trafic regulation

Light rail trace

Flood protection of central City area

Scale of project

Total costs approx.:

270 million Euro

World Café 3-4 consecutive rounds of discussion

A new question posed at each round

Participants change – the host of the table

stays an picks up the essence

Library as percieved

by others

Dialogue and oral

competences involved

Opportunity to

examine the library’s

own attitudes and

ideas

Groups of people forming visions.

Everyone gets a camera and has to

answer in photos: What is it like to be a

user and what is it like to work there?

A great variety of

competences involved

Using pictures

communicates well

Starts discussions

and reflections

Photo typing

Users and staff introduces ideas and

projects and participants elaborate and

develop those ideas

The institutions’ space is

used for ideas and

projects

A channel into user

thoughts and ideas

Test-space for

development topics

Access to user

networks

Village Square

Mindspot: Target group from 14-20. Events

inside and outside of the library. Hiring

young people – Mindspotters - on a short

term basis to create events and develop

ideas for this user group

Using user competences

Construct a universe

Access to new network

and user groups

Changing the image of

the library worker

Lead Users

Children’s lab: A week’s workshop with

children btw 9-14 prototyping a library. The

results were used as part of the competition

programme for UMSA

Direct access to

children and not just

to children’s parents

Children carries large

networks

In 2014 these children

are between 16 and 21

User driven design

Experiments

LESSONS LEARNED

Make partnerships

Co-create and co-produce

Integrate user generated knowledge in services

Think value chains, new formats and ”universes”

in service production

LESSONS LEARNED

Make space for prototyping

Increase ties between public sector activities,

research and industry

Think relations rather than transactions

Be where the users are